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Kay Jewelers

Atlanta , GA

LOCATION

1148 Cumberland Mall SE
Atlanta, GA 30339 US

PHONE

770-435-7537

WEBSITE

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Jewelry

REVIEWS

4.3
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4.3/5.0
4.2/5.0
4.4/5.0
4.2/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
This review is for the Cumberland Mall branch of Kay Jewelers in Atlanta, GA. Our experience with the other branches in Atlanta were terrible.
However, this branch resolved all the issues and mistakes that were made. We went from being disappointed, to being satisfied and happy customers. A true example of real customer service. Thank you to the Kay Jewelers team at Cumberland Mall.

p.s. We love our rings - my engagement ring and our wedding bands. Kay definitely has great selections.
This review is for the Cumberland Mall branch of Kay Jewelers in Atlanta, GA. Our experience with the other branches in Read more...
This review is for the Cumberland Mall branch of Kay Jewelers in Atlanta, GA. Our experience with the other branches in Atlanta were terrible.
However, this branch resolved all the issues and mistakes that were made. We went from being disappointed, to being satisfied and happy customers. A true example of real customer service. Thank you to the Kay Jewelers team at Cumberland Mall.

p.s. We love our rings - my engagement ring and our wedding bands. Kay definitely has great selections. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
0.6/5.0
I'd echo what several others have said - Kay Jewelers in general has some very good and affordable options but this particular store is terrible. So much of a retail experience is in the people that work for the store. I interacted with three representatives from the Cumberland store and I would recommend you avoid all of them. My fiance and I went here ring shopping and the first sales rep we talked to was pushy and insincere. She acted enthusiastic about our possible engagement but then wanted us to choose a ring after about 15 minutes of looking! And this was the first place we'd gone!!

The second representative (when we went back another daty) had a much better attitude but didn't know anything about the services, warranties, etc. We ended up buying a gift for a relative (unrelated to the wedding) and we had to return it and dealt with the manager. She was the worst of all. We wanted to put the amount back on our credit card and she refused. She didn't even want to do a gift card - she said we could pick something else out that day!?! Finally she reluctantly did a gift card and we went to the Kay at Northlake Mall where they were much much nicer.
I'd echo what several others have said - Kay Jewelers in general has some very good and affordable options but this Read more...
I'd echo what several others have said - Kay Jewelers in general has some very good and affordable options but this particular store is terrible. So much of a retail experience is in the people that work for the store. I interacted with three representatives from the Cumberland store and I would recommend you avoid all of them. My fiance and I went here ring shopping and the first sales rep we talked to was pushy and insincere. She acted enthusiastic about our possible engagement but then wanted us to choose a ring after about 15 minutes of looking! And this was the first place we'd gone!!

The second representative (when we went back another daty) had a much better attitude but didn't know anything about the services, warranties, etc. We ended up buying a gift for a relative (unrelated to the wedding) and we had to return it and dealt with the manager. She was the worst of all. We wanted to put the amount back on our credit card and she refused. She didn't even want to do a gift card - she said we could pick something else out that day!?! Finally she reluctantly did a gift card and we went to the Kay at Northlake Mall where they were much much nicer. Read less
Services Used: Jewelry
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Amy
Wedding:
4/6/2013
4.1/5.0
My husband bought my rings at Kay and I absolutely love them. Their prices are pretty good, but they are not very flexible in their services. We bought the package where I can get my rings cleaned and rhodium-plated whenever I want, but it requires sending them away for 2 weeks every time which is not ideal. On the other hand, the shops are everywhere so there is very easy access.
My husband bought my rings at Kay and I absolutely love them. Their prices are pretty good, but they are not very flexible Read more...
My husband bought my rings at Kay and I absolutely love them. Their prices are pretty good, but they are not very flexible in their services. We bought the package where I can get my rings cleaned and rhodium-plated whenever I want, but it requires sending them away for 2 weeks every time which is not ideal. On the other hand, the shops are everywhere so there is very easy access. Read less
Services Used: Jewelry
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Jennifer
Wedding:
3/23/2013
5.0/5.0
Great staff at the Kay Jewelers at Mall of Georgia! They were awesome to work with!
Great staff at the Kay Jewelers at Mall of Georgia! They were awesome to work with!
Great staff at the Kay Jewelers at Mall of Georgia! They were awesome to work with! Read less
Services Used: Jewelry
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elena_holly
Wedding:
2/23/2013
0.5/5.0
This tore is terrible but Kay Jewelers is great - both my brother in law and fiance had great experiences with the chain. However, THIS store was horrendous and I'd very seriously encourage any and all brides and/or grooms to read what my poor fiance went through!! Here's his full description:

The treatment I received from this store was so terrible I want to do anything I can to ensure no one else goes through it. I could write 10 pages on everything that happened but I'll provide a somewhat condensed version. I went to pick out an engagement ring for my then girlfriend (now fiancee) - as you can imagine a very exciting and nerve-racking experience. I had looked at Zales, Jarred's, and a couple of other stores but liked the blend of value and quality that I saw in the rings on kay's website. I also had a discount certificate good for several hundred dollars off a Kay's purchase, which was obviously a big draw too.

I was with my brother and sister and the saleswoman, Khadijah, was pretty nice - she showed us a lot of different rings in a variety of different prices. She also let us know that many of the settings could be matched with a different center stone, an idea I really liked. After about an hour and a half we had narrowed it down and I had decided on one setting with an upgraded center stone. She went and checked the computer to be absolutely sure they could match those two and she assured me they could. She also assured me that my fiancee would have 60 days to return the ring or 90 days to exchange the ring if she didn't like it. The only other concern I had was if my fiancee decided to return the ring altogether, would I still be able to get back the discount certificate? She said she wasn't sure but then checked with another associate, Stephanie, who said that I would absolutely get the certificates back if I returned the ring. Stephanie said that she had just done the same thing for another customer. Just to be safe I wrote Stephanie's name on the business card so I'd know who we talked to in case there was a problem.

The last step was having me fill out an application for a Kay's account to take advantage of the 12 months no interest offer - I didn't want to waste a credit pull on my credit so I very specifically asked Khadijah and she assured me that Kay's internal finance department looked at it but that no credit pull would be done. I finished the paperwork, paid the deposit and left.

Four weeks later I'd heard nothing. I called to find out the status and was told by Khadijah that she'd made a mistake and that the setting I'd chosen could NOT be matched with the stone I'd picked out. But no problem, she said, the were just going to do it as a custom piece. I wasn't particularly worried, I'd planned ahead and wasn't in a huge rush to get the ring. However, a few days later I realized she'd never given me a date when it would be ready so I called back. This time I talked to Stephanie who confirmed that it was being done as a custom piece. But before I could ask her when it would be done she mentioned, "Oh, and you understand you can't return or exchange custom pieces." I was a little stunned. "Uhh...this wasn't supposed to be a custom piece," I said, "Y'all said you could do this and apparently made a mistake. But I definitely want to be able to return it." Stephanie indicated I would not be able to. I asked to speak with Khadijah but was told she wasn't there - Stephanie told me when she'd be working and suggested I call back and gave me the times when Khadijah was working.

I called back on a Wednesday and spoke to Khadijah. She apologized for the error and repeated that custom pieces couldn't be returned or exchanged. I said that I felt that wasn't at all fair under these circumstances, since they had made the mistake. She said she understood and she would check with the store manager and call me back within 20 minutes. I didn't hear from her for the rest of the day. The next morning I called again and was told that Khadijah was on vacation and wouldn't be back until Monday. I asked to speak to the Store Manager, and they put her on the line (I've forgotten her name now). I explained the situation and she said she'd look into it and let me know. She called me back and said that unfortunately she wouldn't be able to allow a return or exchange on a custom ring. She apologized and suggested I pick out a different piece and said she would work with me to make the store's error right on the new piece. I hung up, went back online for an hour, and found another setting I liked - it was a bit more expensive then the original setting. I called back and spoke to the manager, she said she would be able to give me a $300 discount on whatever the cost difference was on the new setting but that she wanted to first be 100% sure they could put my stone in this setting. I said that sounded great. She said she'd get back to me when she heard.

Four days goes by. I call, just to check on the status (because now I was starting to get a little worried about the time crunch. I happened to get Stephanie on the phone and she checked and confirmed my center stone could fit in that setting. Great, I thought, we're all set. Then she told me the price AFTER the $300 discount. It was DOUBLE the price of my original ring. DOUBLE. I was furious. I went to the store the next day, spoke to the manager and said I simply wanted my money back at this point. She said I could do that but I would lose my discount certificate. She said I couldn't get that back. I told her that Stephanie had specifically said I would and that Stephanie had done it with another customer. The manager called the Kay customer service line, asked them, and then told me that they said I can't. She didn't care that her employee had told me something different. I was livid. Then I asked if she could at least confirm that I had 90 days to exchange the piece and she said it was 60 days!? I asked why her employees had also told me it was 90 and she said that she was no longer willing to talk to me about this and I would have to direct all future calls to the 800 number. Oh, and did I mention I never received my kay card in the mail because they put in my mailing address wrong?? And that my credit score dropped because of the inquiry they said wouldn't be made?

When I called the 800 number and explained what had happened to the customer service people they were horrified. Not only did they ensure I was able to get the return processed, but they gave me a $200 gift card good toward a purchase at another Kay's, and they apologized profusely. I ended up going to the Kay's in Atlantic Station and they were FANTASTIC (especially Dee), so it's NOT that Kay's is terrible. But this store nearly ruined one of the most special purchases of my entire life and I would truly truly discourage anyone from even considering going to this store.
This tore is terrible but Kay Jewelers is great - both my brother in law and fiance had great experiences with the chain. Read more...
This tore is terrible but Kay Jewelers is great - both my brother in law and fiance had great experiences with the chain. However, THIS store was horrendous and I'd very seriously encourage any and all brides and/or grooms to read what my poor fiance went through!! Here's his full description:

The treatment I received from this store was so terrible I want to do anything I can to ensure no one else goes through it. I could write 10 pages on everything that happened but I'll provide a somewhat condensed version. I went to pick out an engagement ring for my then girlfriend (now fiancee) - as you can imagine a very exciting and nerve-racking experience. I had looked at Zales, Jarred's, and a couple of other stores but liked the blend of value and quality that I saw in the rings on kay's website. I also had a discount certificate good for several hundred dollars off a Kay's purchase, which was obviously a big draw too.

I was with my brother and sister and the saleswoman, Khadijah, was pretty nice - she showed us a lot of different rings in a variety of different prices. She also let us know that many of the settings could be matched with a different center stone, an idea I really liked. After about an hour and a half we had narrowed it down and I had decided on one setting with an upgraded center stone. She went and checked the computer to be absolutely sure they could match those two and she assured me they could. She also assured me that my fiancee would have 60 days to return the ring or 90 days to exchange the ring if she didn't like it. The only other concern I had was if my fiancee decided to return the ring altogether, would I still be able to get back the discount certificate? She said she wasn't sure but then checked with another associate, Stephanie, who said that I would absolutely get the certificates back if I returned the ring. Stephanie said that she had just done the same thing for another customer. Just to be safe I wrote Stephanie's name on the business card so I'd know who we talked to in case there was a problem.

The last step was having me fill out an application for a Kay's account to take advantage of the 12 months no interest offer - I didn't want to waste a credit pull on my credit so I very specifically asked Khadijah and she assured me that Kay's internal finance department looked at it but that no credit pull would be done. I finished the paperwork, paid the deposit and left.

Four weeks later I'd heard nothing. I called to find out the status and was told by Khadijah that she'd made a mistake and that the setting I'd chosen could NOT be matched with the stone I'd picked out. But no problem, she said, the were just going to do it as a custom piece. I wasn't particularly worried, I'd planned ahead and wasn't in a huge rush to get the ring. However, a few days later I realized she'd never given me a date when it would be ready so I called back. This time I talked to Stephanie who confirmed that it was being done as a custom piece. But before I could ask her when it would be done she mentioned, "Oh, and you understand you can't return or exchange custom pieces." I was a little stunned. "Uhh...this wasn't supposed to be a custom piece," I said, "Y'all said you could do this and apparently made a mistake. But I definitely want to be able to return it." Stephanie indicated I would not be able to. I asked to speak with Khadijah but was told she wasn't there - Stephanie told me when she'd be working and suggested I call back and gave me the times when Khadijah was working.

I called back on a Wednesday and spoke to Khadijah. She apologized for the error and repeated that custom pieces couldn't be returned or exchanged. I said that I felt that wasn't at all fair under these circumstances, since they had made the mistake. She said she understood and she would check with the store manager and call me back within 20 minutes. I didn't hear from her for the rest of the day. The next morning I called again and was told that Khadijah was on vacation and wouldn't be back until Monday. I asked to speak to the Store Manager, and they put her on the line (I've forgotten her name now). I explained the situation and she said she'd look into it and let me know. She called me back and said that unfortunately she wouldn't be able to allow a return or exchange on a custom ring. She apologized and suggested I pick out a different piece and said she would work with me to make the store's error right on the new piece. I hung up, went back online for an hour, and found another setting I liked - it was a bit more expensive then the original setting. I called back and spoke to the manager, she said she would be able to give me a $300 discount on whatever the cost difference was on the new setting but that she wanted to first be 100% sure they could put my stone in this setting. I said that sounded great. She said she'd get back to me when she heard.

Four days goes by. I call, just to check on the status (because now I was starting to get a little worried about the time crunch. I happened to get Stephanie on the phone and she checked and confirmed my center stone could fit in that setting. Great, I thought, we're all set. Then she told me the price AFTER the $300 discount. It was DOUBLE the price of my original ring. DOUBLE. I was furious. I went to the store the next day, spoke to the manager and said I simply wanted my money back at this point. She said I could do that but I would lose my discount certificate. She said I couldn't get that back. I told her that Stephanie had specifically said I would and that Stephanie had done it with another customer. The manager called the Kay customer service line, asked them, and then told me that they said I can't. She didn't care that her employee had told me something different. I was livid. Then I asked if she could at least confirm that I had 90 days to exchange the piece and she said it was 60 days!? I asked why her employees had also told me it was 90 and she said that she was no longer willing to talk to me about this and I would have to direct all future calls to the 800 number. Oh, and did I mention I never received my kay card in the mail because they put in my mailing address wrong?? And that my credit score dropped because of the inquiry they said wouldn't be made?

When I called the 800 number and explained what had happened to the customer service people they were horrified. Not only did they ensure I was able to get the return processed, but they gave me a $200 gift card good toward a purchase at another Kay's, and they apologized profusely. I ended up going to the Kay's in Atlantic Station and they were FANTASTIC (especially Dee), so it's NOT that Kay's is terrible. But this store nearly ruined one of the most special purchases of my entire life and I would truly truly discourage anyone from even considering going to this store. Read less
Services Used: Jewelry
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Kay
Wedding:
12/23/2012
5.0/5.0
The rings are beautiful, the sales rep worked with my fiance and gave a wonderful military discount. The sales rep in the columbus, OH location told me to come in a week before th wedding and they would polish, buff, and clean my engagment rings before the ceremony. The staff are alwasy very friendly when ever we visit. Thank you for sure wonderful service and such beautiful rings
The rings are beautiful, the sales rep worked with my fiance and gave a wonderful military discount. The sales rep in the Read more...
The rings are beautiful, the sales rep worked with my fiance and gave a wonderful military discount. The sales rep in the columbus, OH location told me to come in a week before th wedding and they would polish, buff, and clean my engagment rings before the ceremony. The staff are alwasy very friendly when ever we visit. Thank you for sure wonderful service and such beautiful rings Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
4.8/5.0
Kay is such a professional place! I love our rings and every time I am at the mall, I stop by for a complimentary cleaning. The are all so sweet and eager to help!
Kay is such a professional place! I love our rings and every time I am at the mall, I stop by for a complimentary Read more...
Kay is such a professional place! I love our rings and every time I am at the mall, I stop by for a complimentary cleaning. The are all so sweet and eager to help! Read less
Services Used: Jewelry
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Kadi
Wedding:
5/26/2012
5.0/5.0
We bought both wedding bands from Kay's and love them. We have had no problems working with them and the groom's ring actually came in a lot earlier than expected!
We bought both wedding bands from Kay's and love them. We have had no problems working with them and the groom's ring Read more...
We bought both wedding bands from Kay's and love them. We have had no problems working with them and the groom's ring actually came in a lot earlier than expected! Read less
Services Used: Jewelry
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Ckelley
Wedding:
3/16/2012
4.2/5.0
I love my wedding ring set. It is so beautiful and the quality of it is very good. However I feel like when they do work in it, such a engraving and redipping the quality is not as good. Also I feel that my husbands white gold band was very overpriced. Kay's has some ups and downs but like I said I love my wedding set.
I love my wedding ring set. It is so beautiful and the quality of it is very good. However I feel like when they do work Read more...
I love my wedding ring set. It is so beautiful and the quality of it is very good. However I feel like when they do work in it, such a engraving and redipping the quality is not as good. Also I feel that my husbands white gold band was very overpriced. Kay's has some ups and downs but like I said I love my wedding set. Read less
Services Used: Jewelry
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Jasmine
Wedding:
9/30/2011
4.5/5.0
I love my engagement ring and wedding band :)
I love my engagement ring and wedding band :)
I love my engagement ring and wedding band :) Read less
Services Used: Jewelry
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