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Kay Jewelers - Hulen Mall

Fort Worth , TX

LOCATION

4800 S. Hulen St.
Fort Worth, TX 76132 US

PHONE

817-263-7821

WEBSITE

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Jewelry

REVIEWS

3.9
out of 5.0
4.0/5.0
4.0/5.0
4.0/5.0
4.0/5.0
3.6/5.0
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Anonymous
Wedding:
[Private]
0.0/5.0
The associate assisted us in purchasing our wedding bands and we were initially very pleased with the service. However upon return to the store to make another payment a different remaining balance was quoted. After talking with many associates and leadership, it was determined the original transaction which we had a receipt for was not properly rung up. Instead of contacting us, she simply re-entered the information into our account and forged my signature as approval. Not only had the original transaction not included the correct items, she included warranty packages we made clear we did not want. The different transactions state clearly they were at different times and the hand writing matched the associates hand writing on the business card she provided us. The manager said he was sorry but that was it and expected us to pay charges that were assessed without our permission. Mistakes happen, we're all human. A simple phone call explaining the situation would have only taken a few minutes of the associate or manager's time. Fraudulently signing a signature and then simply saying "oops, sorry"? I do not understand or accept; we will never visit this or any other Kay's.
The associate assisted us in purchasing our wedding bands and we were initially very pleased with the service. However Read more...
The associate assisted us in purchasing our wedding bands and we were initially very pleased with the service. However upon return to the store to make another payment a different remaining balance was quoted. After talking with many associates and leadership, it was determined the original transaction which we had a receipt for was not properly rung up. Instead of contacting us, she simply re-entered the information into our account and forged my signature as approval. Not only had the original transaction not included the correct items, she included warranty packages we made clear we did not want. The different transactions state clearly they were at different times and the hand writing matched the associates hand writing on the business card she provided us. The manager said he was sorry but that was it and expected us to pay charges that were assessed without our permission. Mistakes happen, we're all human. A simple phone call explaining the situation would have only taken a few minutes of the associate or manager's time. Fraudulently signing a signature and then simply saying "oops, sorry"? I do not understand or accept; we will never visit this or any other Kay's. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
2.6/5.0
Hulen location is a nightmare. Very pesky associates! they were shoving credit cards down our throats and were trying to take an I.D. to apply for one before I had even looked at anything! all about the $$$ and not about the experience there
Hulen location is a nightmare. Very pesky associates! they were shoving credit cards down our throats and were trying to Read more...
Hulen location is a nightmare. Very pesky associates! they were shoving credit cards down our throats and were trying to take an I.D. to apply for one before I had even looked at anything! all about the $$$ and not about the experience there Read less
Services Used: Jewelry
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Karen
Wedding:
10/5/2013
4.2/5.0
I came to get my ring cleaned and checked for the first time and the lady was rude. It was about an hour until closing, but I had to get my ring checked. She barely even cleaned it. It was still dirty when she finished. This review is cruelly for the Ridgmar location.
I came to get my ring cleaned and checked for the first time and the lady was rude. It was about an hour until closing, Read more...
I came to get my ring cleaned and checked for the first time and the lady was rude. It was about an hour until closing, but I had to get my ring checked. She barely even cleaned it. It was still dirty when she finished. This review is cruelly for the Ridgmar location. Read less
Services Used: Jewelry
130x130 sq 1245986452578 1002510
Sabrina
Wedding:
8/1/2013
4.7/5.0
We love our wedding jewelry! Our rings go perfectly together!
We love our wedding jewelry! Our rings go perfectly together!
We love our wedding jewelry! Our rings go perfectly together! Read less
Services Used: Jewelry
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Charlotte
Wedding:
7/13/2013
4.2/5.0
My husband got my E-ring and wedding band from them, still loving them both.
My husband got my E-ring and wedding band from them, still loving them both.
My husband got my E-ring and wedding band from them, still loving them both. Read less
Services Used: Jewelry
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megan
Wedding:
10/22/2011
4.9/5.0
Kay Jewelers provided my engagement and wedding rings, and wonderful service each time I entered the store.
Kay Jewelers provided my engagement and wedding rings, and wonderful service each time I entered the store.
Kay Jewelers provided my engagement and wedding rings, and wonderful service each time I entered the store. Read less
Services Used: Jewelry
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Jessica
Wedding:
3/15/2008
5.0/5.0
I used the Kay's Jewelers in Garland- Firewheel Shopping Center. The girl we worked with is no longer there, but she helped us find the perfect ring for our budget and one that looked nice with my engagement ring which came from a different jeweler. I love my ring and bought the warranty. We bought both rings for under $800!!!
I used the Kay's Jewelers in Garland- Firewheel Shopping Center. The girl we worked with is no longer there, but she Read more...
I used the Kay's Jewelers in Garland- Firewheel Shopping Center. The girl we worked with is no longer there, but she helped us find the perfect ring for our budget and one that looked nice with my engagement ring which came from a different jeweler. I love my ring and bought the warranty. We bought both rings for under $800!!! Read less
Services Used: Jewelry
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HeatherT
Wedding:
10/20/2007
5.0/5.0
We got both our bridal rings and grooms bands at the kay jewelers at the parks mall in arlington, tx. We were very happy with the staff member we worked with and the pricing was very fare.
We got both our bridal rings and grooms bands at the kay jewelers at the parks mall in arlington, tx. We were very happy Read more...
We got both our bridal rings and grooms bands at the kay jewelers at the parks mall in arlington, tx. We were very happy with the staff member we worked with and the pricing was very fare. Read less
Services Used: Jewelry
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Magen
Wedding:
5/26/2007
4.5/5.0
My husband and I visited several different jewelers, and no one was able to show us something completely unique. I didn't want a cliche ring that every other girl was going to have. After shaking out heads at a few rings the representative at Kay was showing us, she asked us to wait just a minute, saying she thought she might know what would be perfect. She brought out two uniquely designed white gold bands with diamond inlays and they were just perfect. We paid for them in full immediately and we are still satisfied with our rings. They also came with lifetime warranties, and whenever we go back to have our rings cleaned or resized, they are just as nice and cordial as they were on the day we purchased the rings.
My husband and I visited several different jewelers, and no one was able to show us something completely unique. I didn't Read more...
My husband and I visited several different jewelers, and no one was able to show us something completely unique. I didn't want a cliche ring that every other girl was going to have. After shaking out heads at a few rings the representative at Kay was showing us, she asked us to wait just a minute, saying she thought she might know what would be perfect. She brought out two uniquely designed white gold bands with diamond inlays and they were just perfect. We paid for them in full immediately and we are still satisfied with our rings. They also came with lifetime warranties, and whenever we go back to have our rings cleaned or resized, they are just as nice and cordial as they were on the day we purchased the rings. Read less
Services Used: Jewelry
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casey
Wedding:
5/19/2007
3.5/5.0
I love my rings and the guarentees that come with them!
I love my rings and the guarentees that come with them!
I love my rings and the guarentees that come with them! Read less
Services Used: Jewelry
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