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Kay Jewelers

Independence , MO

LOCATION

18813 E. 39th St. S. Rm. L03A
Independence, MO 64057 US

PHONE

816-795-0909

WEBSITE

View website
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Jewelry

REVIEWS

4.1
out of 5.0
4.2/5.0
4.2/5.0
4.2/5.0
4.1/5.0
4.0/5.0
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Jerry
Wedding:
11/30/2015
1.8/5.0
Bought several pieces from here valued at over $10,000.00 and thought I was a valued customer. Bought my wife a necklace that broke the day she first wore it. The store wanted to charge me to fix and keep for two weeks. I chose to have fixed that day at a jewelry repair shop. It broke in another spot within a week. Called Ramone the store manager and was told they would replace with a new one. Took it in and then was told they would repair it. Three days after picking it up it broke again. Took back to trade in for a more expensive one to avoid any more issues and agreed to a price and was told I had to purchase a $24.99 warranty on this necklace and purchase a stuffed animal or they wouldn't do anything. Then was rang up and charged $75.00 for a warranty. Over 30% for a warranty? I asked why it was now $75.00 and was told that that was a lifetime warranty and I had to buy it. They should NEVER charge anyone something other than what was agreed upon. I will never use them again or refer people to them.
Bought several pieces from here valued at over $10,000.00 and thought I was a valued customer. Bought my wife a necklace Read more...
Bought several pieces from here valued at over $10,000.00 and thought I was a valued customer. Bought my wife a necklace that broke the day she first wore it. The store wanted to charge me to fix and keep for two weeks. I chose to have fixed that day at a jewelry repair shop. It broke in another spot within a week. Called Ramone the store manager and was told they would replace with a new one. Took it in and then was told they would repair it. Three days after picking it up it broke again. Took back to trade in for a more expensive one to avoid any more issues and agreed to a price and was told I had to purchase a $24.99 warranty on this necklace and purchase a stuffed animal or they wouldn't do anything. Then was rang up and charged $75.00 for a warranty. Over 30% for a warranty? I asked why it was now $75.00 and was told that that was a lifetime warranty and I had to buy it. They should NEVER charge anyone something other than what was agreed upon. I will never use them again or refer people to them. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Went to Kay with my Fiance to look at engagement rings. I tried on several ring styles and the woman that worked with us was very patient. She took her time with us and allowed us to ask (a million) questions. We learned alot about the different settings, and how to pick out quality diamonds. My fiance went back later on his own, and was able to select the perfect ring for me! I love it!
Went to Kay with my Fiance to look at engagement rings. I tried on several ring styles and the woman that worked with us Read more...
Went to Kay with my Fiance to look at engagement rings. I tried on several ring styles and the woman that worked with us was very patient. She took her time with us and allowed us to ask (a million) questions. We learned alot about the different settings, and how to pick out quality diamonds. My fiance went back later on his own, and was able to select the perfect ring for me! I love it! Read less
Services Used: Jewelry
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Nacole
Wedding:
7/15/2014
4.6/5.0
I got great deals on our wedding rings and had to take my engagement ring back to get it resized to fit better with my wedding. My only complaint is, they aren't super friendly and they don't call you when resizes have arrived back.
I got great deals on our wedding rings and had to take my engagement ring back to get it resized to fit better with my Read more...
I got great deals on our wedding rings and had to take my engagement ring back to get it resized to fit better with my wedding. My only complaint is, they aren't super friendly and they don't call you when resizes have arrived back. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We got all our rings from Kay and they look beautiful and we have not had any trouble getting them sized.
We got all our rings from Kay and they look beautiful and we have not had any trouble getting them sized.
We got all our rings from Kay and they look beautiful and we have not had any trouble getting them sized. Read less
Services Used: Jewelry
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Andrea
Wedding:
5/18/2013
3.8/5.0
We got my fiance's wedding band from here. Much cheaper than most of the other jeweler's we vistited and definitely MUCH better service than Helzberg!
We got my fiance's wedding band from here. Much cheaper than most of the other jeweler's we vistited and definitely MUCH Read more...
We got my fiance's wedding band from here. Much cheaper than most of the other jeweler's we vistited and definitely MUCH better service than Helzberg! Read less
Services Used: Jewelry
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Khaluha
Wedding:
1/8/2012
3.8/5.0
A bit on the HIGH side... But the way that those jewels sparked against the sunset painted on the water, was just to die for! -Khaluha
A bit on the HIGH side... But the way that those jewels sparked against the sunset painted on the water, was just to die Read more...
A bit on the HIGH side... But the way that those jewels sparked against the sunset painted on the water, was just to die for! -Khaluha Read less
Services Used: Jewelry
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Amanda
Wedding:
8/14/2010
3.0/5.0
I got my wedding band here. I love the ring itself just simple and beautiful. The workers were very helpful but I didnt' have a special experience. I felt like they were way too pushy. We went somewhere else to get my husbands band.
I got my wedding band here. I love the ring itself just simple and beautiful. The workers were very helpful but I didnt' Read more...
I got my wedding band here. I love the ring itself just simple and beautiful. The workers were very helpful but I didnt' have a special experience. I felt like they were way too pushy. We went somewhere else to get my husbands band. Read less
Services Used: Jewelry
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Christine
Wedding:
6/26/2010
4.4/5.0
Me and my now husband LOVE our rings!
Me and my now husband LOVE our rings!
Me and my now husband LOVE our rings! Read less
Services Used: Jewelry
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Amanda
Wedding:
6/5/2010
5.0/5.0
I got my dream ring! It is absolutely beautiful. I originally had my engagement ring and my one wedding band. They worked with us to get us a good deal. When I decided I wanted the second wedding band they were able to give us a great deal too. I would recommend them over any other jewelry store. They are always friendly and always willing to help!
I got my dream ring! It is absolutely beautiful. I originally had my engagement ring and my one wedding band. They worked Read more...
I got my dream ring! It is absolutely beautiful. I originally had my engagement ring and my one wedding band. They worked with us to get us a good deal. When I decided I wanted the second wedding band they were able to give us a great deal too. I would recommend them over any other jewelry store. They are always friendly and always willing to help! Read less
Services Used: Jewelry
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jdk38750
Wedding:
11/23/2007
5.0/5.0
Love my ring. No problems.
Love my ring. No problems.
Love my ring. No problems. Read less
Services Used: Jewelry
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