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Kay Jewelers

Janesville , WI

LOCATION

2500 Janesville, WI 53545 US

PHONE

608-752-5909

WEBSITE

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Jewelry

REVIEWS

3.7
out of 5.0
3.7/5.0
3.7/5.0
3.7/5.0
3.8/5.0
3.4/5.0
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Elizabeth
Wedding:
5/16/2014
0.3/5.0
My wedding bands were purchased from Kay's and I wish we wouldn't bought them from somewhere else! Before our wedding we had Kay's size the bands and take off the band the combined the enhancer bands! Two weeks later we received the bands back and they forgot to remove the bands that combined the enhancer rings together. So back it went to have that completed. Not a big deal we still go the bands back before the wedding.
But now, I wish we wouldn't have went with Kay's. I sent my rings off (3) to get soldered together. Two weeks later I excitedly went to go pick up my ring only to be disappointed again! The sheet that they sent with my rings clearly shows the ring size before I sent it in and now when I got them back they are over 1/2 size smaller! The clerk said "that happens sometimes". Why aren't they checking to ensure the rings are the same size as when they were brought in! So now it will be over a month that I won't have my ring. Seriously and you can't even offer a rush for your mistake!
My wedding bands were purchased from Kay's and I wish we wouldn't bought them from somewhere else! Before our wedding we Read more...
My wedding bands were purchased from Kay's and I wish we wouldn't bought them from somewhere else! Before our wedding we had Kay's size the bands and take off the band the combined the enhancer bands! Two weeks later we received the bands back and they forgot to remove the bands that combined the enhancer rings together. So back it went to have that completed. Not a big deal we still go the bands back before the wedding.
But now, I wish we wouldn't have went with Kay's. I sent my rings off (3) to get soldered together. Two weeks later I excitedly went to go pick up my ring only to be disappointed again! The sheet that they sent with my rings clearly shows the ring size before I sent it in and now when I got them back they are over 1/2 size smaller! The clerk said "that happens sometimes". Why aren't they checking to ensure the rings are the same size as when they were brought in! So now it will be over a month that I won't have my ring. Seriously and you can't even offer a rush for your mistake! Read less
Services Used: Jewelry
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Shannon
Wedding:
4/9/2011
3.3/5.0
My fiance picked out my engagement ring by himself at Kay's at Mayfair Mall so we went back for our wedding bands to match the ring I had. One of the employees was just indifferent, one kept talking about her son getting engaged to the point where it was annoying and another was just plain ditsy. We did get a really good price on the wedding bands but when we brought them back to get my husbands resized and my two bands connected they gave us a lot of grief and we were told that my husbands might go up in price before we came to pick it up since we had to exchange it since the metal can not be resized. In the end I'm happy with our rings but it was not the experience I was looking for.
My fiance picked out my engagement ring by himself at Kay's at Mayfair Mall so we went back for our wedding bands to match Read more...
My fiance picked out my engagement ring by himself at Kay's at Mayfair Mall so we went back for our wedding bands to match the ring I had. One of the employees was just indifferent, one kept talking about her son getting engaged to the point where it was annoying and another was just plain ditsy. We did get a really good price on the wedding bands but when we brought them back to get my husbands resized and my two bands connected they gave us a lot of grief and we were told that my husbands might go up in price before we came to pick it up since we had to exchange it since the metal can not be resized. In the end I'm happy with our rings but it was not the experience I was looking for. Read less
Services Used: Jewelry
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KRW09
Wedding:
1/1/2010
4.7/5.0
Love my ring.
Love my ring.
Love my ring. Read less
Services Used: Jewelry
Bg5
Kim
Wedding:
3/8/2008
4.6/5.0
We got our rings here and both found perfect rings for us. We had them sent out to be sized - I had to send mine out twice though and his three times. They said they were using a new shop to get the sizing done, and they didn't do it correctly the first time - but Kay was excellent and sent them out again without question!
We got our rings here and both found perfect rings for us. We had them sent out to be sized - I had to send mine out twice Read more...
We got our rings here and both found perfect rings for us. We had them sent out to be sized - I had to send mine out twice though and his three times. They said they were using a new shop to get the sizing done, and they didn't do it correctly the first time - but Kay was excellent and sent them out again without question! Read less
Services Used: Jewelry
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Jennifer
Wedding:
9/23/2006
4.0/5.0
Very helpful with sizing and sottering.
Very helpful with sizing and sottering.
Very helpful with sizing and sottering. Read less
Services Used: Jewelry
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jenlloyd2005
Wedding:
8/20/2005
5.0/5.0
I bought my husband's ring at Kay Jewelers because they have given me excellent service in the past and continue to and not to mention, they have the best nationwide warranties that I have seen! Because my husband was stationed out in California at the time, he ended up buying my ring from the Kay Jewelers at the Carlsbad Westfield Mall, and the Kays back home honors the warranty without any problem! I ordered my husband's ring, and originally when I ordered it, I couldn't decide whether I wanted an engraving in the inside or not, so I decided against it, and when I came back to pick up the ring (which by the way arrived in two weeks) I decided I would go ahead and get the engraving and they were able to have it done the week before the wedding... which was quick considering I ordered the ring the month before the wedding. It looked wonderful and still does to this day.
I bought my husband's ring at Kay Jewelers because they have given me excellent service in the past and continue to and Read more...
I bought my husband's ring at Kay Jewelers because they have given me excellent service in the past and continue to and not to mention, they have the best nationwide warranties that I have seen! Because my husband was stationed out in California at the time, he ended up buying my ring from the Kay Jewelers at the Carlsbad Westfield Mall, and the Kays back home honors the warranty without any problem! I ordered my husband's ring, and originally when I ordered it, I couldn't decide whether I wanted an engraving in the inside or not, so I decided against it, and when I came back to pick up the ring (which by the way arrived in two weeks) I decided I would go ahead and get the engraving and they were able to have it done the week before the wedding... which was quick considering I ordered the ring the month before the wedding. It looked wonderful and still does to this day. Read less
Services Used: Jewelry
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