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Kay Jewelers

Salem/ Portland , OR

LOCATION

Salem/ Portland, OR US
Please let this vendor know that you found them on the WeddingWire Network.
Band

REVIEWS

4.4
out of 5.0
4.4/5.0
4.4/5.0
4.8/5.0
4.4/5.0
4.3/5.0
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Ashley
Wedding:
5/25/2013
5.0/5.0
My ring is gorgeous! And as long as you do regular cleanings and checkups you keep your warranty. They cleaned it so beautifully before the wedding!
My ring is gorgeous! And as long as you do regular cleanings and checkups you keep your warranty. They cleaned it so Read more...
My ring is gorgeous! And as long as you do regular cleanings and checkups you keep your warranty. They cleaned it so beautifully before the wedding! Read less
Services Used: Jewelry
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Joanne
Wedding:
5/19/2013
3.0/5.0
We only gave three stars because we have had some difficulties with my Leo diamond engagement ring. I hadn't even had it for a month when one of the stones cracked (not sure what the heck happened). Since my fiancé had paid for the lifetime guarantee, we took it back to the same store it was purchased at and the manager promptly tracked down the same ring at another location to swap it with (and the stones were better rated than my original ring). At this point, I was very pleased with the service! So, I have the replacement ring for another month or so and when I take it in to have it cleaned, the salesperson points out that it had some loose stones. We took the ring back to the same store that it was originally purchased (and swapped) at, and they verified that two stones were loose. They sent it out to their repair shop to fix the problem and when it was done in about two weeks, they had it sent to a store that was closer to where my fiancé lives. When the ring came back, the quality of the repair was awful! The prongs looked clumpy and rough, like they had not been smoothed out and it definitely had not been rhodium plated after the work was done. You could see this with the naked eye! We were obviously disappointed, so the salesperson asked what wrong. We pointed out the problem and she agreed that it was not their usual quality work. She offered to have it sent out to their repair shop (which she said is the best in the area). Almost two weeks later, we got the call that the ring was back in. Although the ring is still not fixed to my specifications, it is much better than it was after the first repair shop worked on it, so we decided to keep the ring because there was not enough time to send it out again before our wedding day. After we get back from our honeymoon, I will be taking the ring back in to have the repair done yet again. :(
We only gave three stars because we have had some difficulties with my Leo diamond engagement ring. I hadn't even had it Read more...
We only gave three stars because we have had some difficulties with my Leo diamond engagement ring. I hadn't even had it for a month when one of the stones cracked (not sure what the heck happened). Since my fiancé had paid for the lifetime guarantee, we took it back to the same store it was purchased at and the manager promptly tracked down the same ring at another location to swap it with (and the stones were better rated than my original ring). At this point, I was very pleased with the service! So, I have the replacement ring for another month or so and when I take it in to have it cleaned, the salesperson points out that it had some loose stones. We took the ring back to the same store that it was originally purchased (and swapped) at, and they verified that two stones were loose. They sent it out to their repair shop to fix the problem and when it was done in about two weeks, they had it sent to a store that was closer to where my fiancé lives. When the ring came back, the quality of the repair was awful! The prongs looked clumpy and rough, like they had not been smoothed out and it definitely had not been rhodium plated after the work was done. You could see this with the naked eye! We were obviously disappointed, so the salesperson asked what wrong. We pointed out the problem and she agreed that it was not their usual quality work. She offered to have it sent out to their repair shop (which she said is the best in the area). Almost two weeks later, we got the call that the ring was back in. Although the ring is still not fixed to my specifications, it is much better than it was after the first repair shop worked on it, so we decided to keep the ring because there was not enough time to send it out again before our wedding day. After we get back from our honeymoon, I will be taking the ring back in to have the repair done yet again. :( Read less
Services Used: Band, Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
The team at our local Kay Jewelers is terrific! They recognize us when we come in. They are eager to answer any questions and and very helpful. We had a great experience and continue to enjoy going in to visit our "friends" at Kay.
The team at our local Kay Jewelers is terrific! They recognize us when we come in. They are eager to answer any questions Read more...
The team at our local Kay Jewelers is terrific! They recognize us when we come in. They are eager to answer any questions and and very helpful. We had a great experience and continue to enjoy going in to visit our "friends" at Kay. Read less
Services Used: Band
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Anonymous
Wedding:
2+ years ago
4.5/5.0
When I picked up my band that was soldered to my engagement ring, it was so humid out that my finger was swollen. We had to send it back in order to go up another half size to ensure that it would fit no matter the weather day of. They got it back to me within 1.5 weeks before the wedding! It was perfect!
When I picked up my band that was soldered to my engagement ring, it was so humid out that my finger was swollen. We had Read more...
When I picked up my band that was soldered to my engagement ring, it was so humid out that my finger was swollen. We had to send it back in order to go up another half size to ensure that it would fit no matter the weather day of. They got it back to me within 1.5 weeks before the wedding! It was perfect! Read less
Services Used: Jewelry
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Abigail
Wedding:
12/18/2011
5.0/5.0
They found a band that fit almost perfectly to my antique engagement ring, and had it work on until it fit perfectly. Also, while we were there, they offered to buy us coffee from the Starbucks across the way. They had my ring ready in two weeks since my wedding was three weeks from our first visit.
They found a band that fit almost perfectly to my antique engagement ring, and had it work on until it fit perfectly. Read more...
They found a band that fit almost perfectly to my antique engagement ring, and had it work on until it fit perfectly. Also, while we were there, they offered to buy us coffee from the Starbucks across the way. They had my ring ready in two weeks since my wedding was three weeks from our first visit. Read less
Services Used: Band
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Mariah
Wedding:
8/23/2008
5.0/5.0
I take all my jewelery here and buy it here also and will continue to do so.
I take all my jewelery here and buy it here also and will continue to do so.
I take all my jewelery here and buy it here also and will continue to do so. Read less
Services Used: Jewelry
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Jennifer
Wedding:
4/12/2008
4.9/5.0
Very easy to work with, not pretentious at all!
Very easy to work with, not pretentious at all!
Very easy to work with, not pretentious at all! Read less
Services Used: Jewelry
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kelbel
Wedding:
1/19/2008
4.7/5.0
Love my rings and my husbands ring we got alot for our money. And excellent selection
Love my rings and my husbands ring we got alot for our money. And excellent selection
Love my rings and my husbands ring we got alot for our money. And excellent selection Read less
Services Used: Jewelry
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KAYLEIGH
Wedding:
9/1/2007
4.7/5.0
These guys were so great with our rings! We signed up for a preferred customer program and have been so happy about doing that. My rings are so gorgeous, plus after my wedding I was able to take my rings in to get sotered together, cleaned, and have them re-polish the platinum.Prices are incredibly reasonable as well. It came back as good as it was day one! I love Kays and will use them again in the future.
These guys were so great with our rings! We signed up for a preferred customer program and have been so happy about doing Read more...
These guys were so great with our rings! We signed up for a preferred customer program and have been so happy about doing that. My rings are so gorgeous, plus after my wedding I was able to take my rings in to get sotered together, cleaned, and have them re-polish the platinum.Prices are incredibly reasonable as well. It came back as good as it was day one! I love Kays and will use them again in the future. Read less
Services Used: Jewelry
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WWorsley
Wedding:
7/7/2007
5.0/5.0
I love Kay jewelers, and have continued to shop for jewelry from them after my wedding. They have a twice yearly sale, which varies depending on the location- that offers their jewelry at even better prices. We bought my ring- which has 5 diamonds on each side of a center tension set diamond- with a matching band for $1100. This INCLUDED their extended service plan, which I highly recommend. My set was originally almost $2000 before the discount and addition of the service plan. The staff were very friendly and helpful, and they offer a good no interest financing option. We later bought my husbands ring there, after having to dely for some time. Originally, the expected date put my husbands ring coming in 2 days after our wedding. I was really upset over this, but the clerk had a great suggestion. IF the ring didn't make it in time, they would let us buy a simple gold band, use it for the ceremony, and when his band arrived, they would let us return the band used for the ceremony at a full refund. Luckily, his ring arrived 3 days before the wedding. This is another benefit of Kay- their service is very quick! I would recommend them to anyone!
I love Kay jewelers, and have continued to shop for jewelry from them after my wedding. They have a twice yearly sale, Read more...
I love Kay jewelers, and have continued to shop for jewelry from them after my wedding. They have a twice yearly sale, which varies depending on the location- that offers their jewelry at even better prices. We bought my ring- which has 5 diamonds on each side of a center tension set diamond- with a matching band for $1100. This INCLUDED their extended service plan, which I highly recommend. My set was originally almost $2000 before the discount and addition of the service plan. The staff were very friendly and helpful, and they offer a good no interest financing option. We later bought my husbands ring there, after having to dely for some time. Originally, the expected date put my husbands ring coming in 2 days after our wedding. I was really upset over this, but the clerk had a great suggestion. IF the ring didn't make it in time, they would let us buy a simple gold band, use it for the ceremony, and when his band arrived, they would let us return the band used for the ceremony at a full refund. Luckily, his ring arrived 3 days before the wedding. This is another benefit of Kay- their service is very quick! I would recommend them to anyone! Read less
Services Used: Jewelry
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Kim503
Wedding:
2/11/2007
1.4/5.0
My wedding ring broke 5 times in the first 6 months we were married. It spent more time being fixed than on my hand. The in store associates were always polite but the quality of the ring was terrible.
My wedding ring broke 5 times in the first 6 months we were married. It spent more time being fixed than on my hand. The Read more...
My wedding ring broke 5 times in the first 6 months we were married. It spent more time being fixed than on my hand. The in store associates were always polite but the quality of the ring was terrible. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I LOVE my ring from here, and the service is professional and great!
I LOVE my ring from here, and the service is professional and great!
I LOVE my ring from here, and the service is professional and great! Read less
Services Used: Jewelry
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