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Kay Jewelers

Seattle

LOCATION

Seattle, US
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

2.5
out of 5.0
2.5/5.0
2.5/5.0
2.5/5.0
2.5/5.0
2.5/5.0
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HannahMay
Wedding:
12/29/2010
0.0/5.0
I don't even know where to start describing my disappointment in this store. I brought in my engagement ring two weeks ago to be re-sized. The ring was my grandmothers who had worn it for the 53 years she was married to my grandfather. Its emotional value is greater than I could ever communicate. When I took it in I explained it's importance to the employee working on my case. Anyway, this morning I received a call from a Kay Jewelers employee who said that on behalf of the company she was sorry to tell me that somewhere during the shipping process of sending the ring to their lab it had gone missing and is lost!! She said they have "looked for it" as if it might be under someones car seat, in a large stack of mail, or accidentally thrown in the trash. To add insult to injury the only thing they are willing to do to make amends is give me a ring from their store of equal "value." There is no way they can replace the sentimental value of a ring that represented a lifetime of love and commitment between my grandparents and the future of my fiance and myself. They won't even give me a check for its value so we can look elsewhere for a ring. Instead, they suggest that a ring of theirs is suitable as if it were the diamond or the setting that made any difference. As a company that prides itself on contributing to the most special moments in peoples lives they should know it is not the ring but the memories around the ring that make it special. Anything from them will only contain the memories of how poorly they failed to respect something so dear and personal of my family. I have no words for my feelings of grief and disappointment.
I don't even know where to start describing my disappointment in this store. I brought in my engagement ring two weeks ago Read more...
I don't even know where to start describing my disappointment in this store. I brought in my engagement ring two weeks ago to be re-sized. The ring was my grandmothers who had worn it for the 53 years she was married to my grandfather. Its emotional value is greater than I could ever communicate. When I took it in I explained it's importance to the employee working on my case. Anyway, this morning I received a call from a Kay Jewelers employee who said that on behalf of the company she was sorry to tell me that somewhere during the shipping process of sending the ring to their lab it had gone missing and is lost!! She said they have "looked for it" as if it might be under someones car seat, in a large stack of mail, or accidentally thrown in the trash. To add insult to injury the only thing they are willing to do to make amends is give me a ring from their store of equal "value." There is no way they can replace the sentimental value of a ring that represented a lifetime of love and commitment between my grandparents and the future of my fiance and myself. They won't even give me a check for its value so we can look elsewhere for a ring. Instead, they suggest that a ring of theirs is suitable as if it were the diamond or the setting that made any difference. As a company that prides itself on contributing to the most special moments in peoples lives they should know it is not the ring but the memories around the ring that make it special. Anything from them will only contain the memories of how poorly they failed to respect something so dear and personal of my family. I have no words for my feelings of grief and disappointment. Read less
Services Used: Jewelry
Bg22
Anonymous
Wedding:
2+ years ago
5.0/5.0
My ring Was amazing
My ring Was amazing
My ring Was amazing Read less
Services Used: Jewelry
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