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(9)

Kay Jewelers

St. Charles , IL

LOCATION

St. Charles, IL US
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

3.7
out of 5.0
3.6/5.0
3.3/5.0
3.7/5.0
4.1/5.0
3.8/5.0
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Lucero
Wedding:
9/5/2010
1.8/5.0
I purchased my husbands gift here and I sorely regret it. The women who sold it to me was new at her job and made a mistake and told us that we could get insurance on his bracelet for life or so we thought. When he was helping his mom move, his bracelet fell off and got ran over by a truck. When we went to see about fixing it with our so called warente, the great folks at Kay said there was nothing they could do for me, even though it was their mistake. Rediculous.
I purchased my husbands gift here and I sorely regret it. The women who sold it to me was new at her job and made a Read more...
I purchased my husbands gift here and I sorely regret it. The women who sold it to me was new at her job and made a mistake and told us that we could get insurance on his bracelet for life or so we thought. When he was helping his mom move, his bracelet fell off and got ran over by a truck. When we went to see about fixing it with our so called warente, the great folks at Kay said there was nothing they could do for me, even though it was their mistake. Rediculous. Read less
Services Used: Jewelry
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Ashley
Wedding:
7/4/2010
5.0/5.0
My engagement ring is gorgeous. They were so helpful when we were just looking, not at all pressuring us into a specific ring. Very informative, making sure that my husband new exactly what he was buying. I get compliments all the time on the great quality of the diamond. He did a great job and Kay was very helpful as well.
My engagement ring is gorgeous. They were so helpful when we were just looking, not at all pressuring us into a specific Read more...
My engagement ring is gorgeous. They were so helpful when we were just looking, not at all pressuring us into a specific ring. Very informative, making sure that my husband new exactly what he was buying. I get compliments all the time on the great quality of the diamond. He did a great job and Kay was very helpful as well. Read less
Services Used: Jewelry
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michael.defrang
Wedding:
7/3/2010
4.9/5.0
My wife and I did everything through Kay Jewelers in the Fox Valley Mall. By the end of everything, we had interacted with almost everyone in the store and they were so great. We walked in after I purchased the engagement ring and employees were coming over hugging us and asking us all about the wedding. We felt very taken care of. My only problem is with my wedding band. I bought a titanium ring and within the first day, it had a scratch on it. I know they will get worn a bit, I just wasn't expecting it so soon. Besides that, I would definitely reccomend them to anyone.
My wife and I did everything through Kay Jewelers in the Fox Valley Mall. By the end of everything, we had interacted with Read more...
My wife and I did everything through Kay Jewelers in the Fox Valley Mall. By the end of everything, we had interacted with almost everyone in the store and they were so great. We walked in after I purchased the engagement ring and employees were coming over hugging us and asking us all about the wedding. We felt very taken care of. My only problem is with my wedding band. I bought a titanium ring and within the first day, it had a scratch on it. I know they will get worn a bit, I just wasn't expecting it so soon. Besides that, I would definitely reccomend them to anyone. Read less
Services Used: Jewelry
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wally08
Wedding:
10/31/2009
5.0/5.0
My husband and I bought our wedding bands in the Kays by Naperville. We had been to other jewelers, and the cost of what we wanted was ridiculous. We felt refreshed with the customer service and price of Kays. We ended up getting the insurance, which has been really helpful. We both has very physical jobs, and it helps to have diamond coverage. The quality of the rings is great, and we have been really happy with their down to earth service.
My husband and I bought our wedding bands in the Kays by Naperville. We had been to other jewelers, and the cost of what Read more...
My husband and I bought our wedding bands in the Kays by Naperville. We had been to other jewelers, and the cost of what we wanted was ridiculous. We felt refreshed with the customer service and price of Kays. We ended up getting the insurance, which has been really helpful. We both has very physical jobs, and it helps to have diamond coverage. The quality of the rings is great, and we have been really happy with their down to earth service. Read less
Services Used: Jewelry
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LaurenC
Wedding:
7/10/2009
5.0/5.0
Me and my husband went to the Kays in Chicago Ridge Mall. I would have to say that we were very happy with the service and quality. A little expensive, but what wedding jewelry is not ! I would recommend anyone to go there
Lauren & Dominic 7/10/2009
Me and my husband went to the Kays in Chicago Ridge Mall. I would have to say that we were very happy with the service and Read more...
Me and my husband went to the Kays in Chicago Ridge Mall. I would have to say that we were very happy with the service and quality. A little expensive, but what wedding jewelry is not ! I would recommend anyone to go there
Lauren & Dominic 7/10/2009 Read less
Services Used: Jewelry
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Thaya
Wedding:
1/10/2009
2.4/5.0
Constantly had to be taking in my ring for repairs. The diamonds always go loose, it takes about a week to get it back. No one calls you to let you know they are in. The ring spends more time getting repaired then it does on your ring. I have white gold and constantly looses the color.
Constantly had to be taking in my ring for repairs. The diamonds always go loose, it takes about a week to get it back. No Read more...
Constantly had to be taking in my ring for repairs. The diamonds always go loose, it takes about a week to get it back. No one calls you to let you know they are in. The ring spends more time getting repaired then it does on your ring. I have white gold and constantly looses the color. Read less
Services Used: Jewelry
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Stephanie
Wedding:
10/11/2008
1.5/5.0
We got my engagement ring and wedding band at the Kay Jewelers in the Charlestown Mall. My husband had a horrible time with them. They required him to buy two rings just for the diamond when he found out later he could have just bought the stone. Then messed up the order on the other ring, they did make a neclace to make up for the mess up on the ring but then tried to charge him for it. Horrible service. We did get his band at the Kay Jewelers in Carol Stream and they were excellent.
We got my engagement ring and wedding band at the Kay Jewelers in the Charlestown Mall. My husband had a horrible time Read more...
We got my engagement ring and wedding band at the Kay Jewelers in the Charlestown Mall. My husband had a horrible time with them. They required him to buy two rings just for the diamond when he found out later he could have just bought the stone. Then messed up the order on the other ring, they did make a neclace to make up for the mess up on the ring but then tried to charge him for it. Horrible service. We did get his band at the Kay Jewelers in Carol Stream and they were excellent. Read less
Services Used: Jewelry
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October08Bride
Wedding:
10/10/2008
5.0/5.0
I love my jewelry
I love my jewelry
I love my jewelry Read less
Services Used: Jewelry
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SHA923
Wedding:
9/13/2008
2.8/5.0
We just needed wedding bands for the big day. We decided to get something cheap and get nicer bands after the ceremony.
We stood at the counter for about 35 minutes waiting. I have no idea what the people were doing but they weren't helping us. Finally, when I girl I kinda knew walked in she was more than willing to help.
We bought our rings and left.
They look fine and they work well, but the service was terrible
We just needed wedding bands for the big day. We decided to get something cheap and get nicer bands after the ceremony. Read more...
We just needed wedding bands for the big day. We decided to get something cheap and get nicer bands after the ceremony.
We stood at the counter for about 35 minutes waiting. I have no idea what the people were doing but they weren't helping us. Finally, when I girl I kinda knew walked in she was more than willing to help.
We bought our rings and left.
They look fine and they work well, but the service was terrible Read less
Services Used: Jewelry
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