Nophoto-130
(6)

Kay Jewlers

Portland , OR

LOCATION

Portland, OR US

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

3.3
out of 5.0
3.2/5.0
3.3/5.0
3.3/5.0
3.4/5.0
3.4/5.0
Sort by
130x130_sq_1381863224333-581383101005975483252761441779890n
OregonEmily
Wedding:
8/1/2014
1.4/5.0
We paid extra to have our ring custom designed. We were charged a flat rate for the gold which made me feel ripped off (my ring is small and thin; I'm sure we were charged for more gold than the ring was actually composed of).

The woman that helped us was sweet, wonderful and insisted that we would get exactly what we were looking for. Her manager would butt in to tell us everything that they can't do for us and that our opinions were wrong.

Although the manager was rude, she may have been being more truthful. By the time the ring was finally made, the sweet woman who had been helping us had quit. The ring was so far from what we had asked for. It looked as if they had not communicated our wishes to the jeweler, or the jeweler was very unskilled.

Unfortunately, I opted to not be present for the purchasing of the final product (in order to maintain a sliver of surprise). My fiance, although wonderful, didn't pay very close attention to my specifications, so he didn't realize how far off the ring was.

We have yet to go back to Kay's to try to sort out this mess (he gave me the ring/proposed very recently) but I suspect that they won't do much to help us. Based on the horrible customer service we've received thus far, I think they won't go out of their way for us since they already have our money.

I will update after we go back to Kay's and try to get this ring fixed.
We paid extra to have our ring custom designed. We were charged a flat rate for the gold which made me feel ripped off (my Read more...
We paid extra to have our ring custom designed. We were charged a flat rate for the gold which made me feel ripped off (my ring is small and thin; I'm sure we were charged for more gold than the ring was actually composed of).

The woman that helped us was sweet, wonderful and insisted that we would get exactly what we were looking for. Her manager would butt in to tell us everything that they can't do for us and that our opinions were wrong.

Although the manager was rude, she may have been being more truthful. By the time the ring was finally made, the sweet woman who had been helping us had quit. The ring was so far from what we had asked for. It looked as if they had not communicated our wishes to the jeweler, or the jeweler was very unskilled.

Unfortunately, I opted to not be present for the purchasing of the final product (in order to maintain a sliver of surprise). My fiance, although wonderful, didn't pay very close attention to my specifications, so he didn't realize how far off the ring was.

We have yet to go back to Kay's to try to sort out this mess (he gave me the ring/proposed very recently) but I suspect that they won't do much to help us. Based on the horrible customer service we've received thus far, I think they won't go out of their way for us since they already have our money.

I will update after we go back to Kay's and try to get this ring fixed. Read less
Services Used: Jewelry
Default-vendor-profile-pic
Julie
Wedding:
6/23/2012
1.3/5.0
I am not impressed with anything about the service in this store. The bride and groom are 22 years old, the clerk in the store told them they look like they are 12 years old. Not a great way to start off the transaction!! The store then told them the groom's ring would arrive two weeks prior to the wedding. But they received a phone call a week before the wedding and were told the ring would not be ready. So they made them purchase another temporary ring that looked like a ring sizer, and then let them use a ring that was similar for the photos. Very unprofessional on every part of their service!! The price was good that is the only reason they used them.
I am not impressed with anything about the service in this store. The bride and groom are 22 years old, the clerk in the Read more...
I am not impressed with anything about the service in this store. The bride and groom are 22 years old, the clerk in the store told them they look like they are 12 years old. Not a great way to start off the transaction!! The store then told them the groom's ring would arrive two weeks prior to the wedding. But they received a phone call a week before the wedding and were told the ring would not be ready. So they made them purchase another temporary ring that looked like a ring sizer, and then let them use a ring that was similar for the photos. Very unprofessional on every part of their service!! The price was good that is the only reason they used them. Read less
Services Used: Jewelry
130x130_sq_1297463459148-picc
JLPfau
Wedding:
4/3/2011
4.0/5.0
We had a little trouble with Kays in our wedding process. The engagement ring was purchase there and so I wanted to go back for the matching wedding band. We found a ring for my husband as well and put them on layaway. When we paid them off we picked them up and purchased insurance plans for both rings. when it came time for the wedding we took them in to get re-sized (we had both lost enough weight to have the rings falling off). When we got there we found out his ring did not have a policy on it and we would have to pay for the re-size out of pocket. When we were getting the rings ready to be sent off they offered for my engagement ring to be cleaned and so I decided to let them take it in too so it would sparkle in pictures on the wedding day. When we got the ring back we found they soldered the engagement ring and wedding band together so I couldn't wear my engagement ring until after the wedding, the soldering was un-level so it looks like its not a matching set.
We had a little trouble with Kays in our wedding process. The engagement ring was purchase there and so I wanted to go Read more...
We had a little trouble with Kays in our wedding process. The engagement ring was purchase there and so I wanted to go back for the matching wedding band. We found a ring for my husband as well and put them on layaway. When we paid them off we picked them up and purchased insurance plans for both rings. when it came time for the wedding we took them in to get re-sized (we had both lost enough weight to have the rings falling off). When we got there we found out his ring did not have a policy on it and we would have to pay for the re-size out of pocket. When we were getting the rings ready to be sent off they offered for my engagement ring to be cleaned and so I decided to let them take it in too so it would sparkle in pictures on the wedding day. When we got the ring back we found they soldered the engagement ring and wedding band together so I couldn't wear my engagement ring until after the wedding, the soldering was un-level so it looks like its not a matching set. Read less
Services Used: Jewelry
Bg1
Anonymous
Wedding:
2+ years ago
4.5/5.0
We got our jewlers from Kay for our bridesmaid and myself. The bridesmaids love them!! the necklaces are so shiny and beautiful!!
We got our jewlers from Kay for our bridesmaid and myself. The bridesmaids love them!! the necklaces are so shiny and Read more...
We got our jewlers from Kay for our bridesmaid and myself. The bridesmaids love them!! the necklaces are so shiny and beautiful!! Read less
Services Used: Jewelry
Default-vendor-profile-pic
C62586
Wedding:
9/8/2007
4.8/5.0
Kay Jewlers was great, we got all of our wedding jewelry there. The prices are a bit high, but they also have one of a kind wedding rings. I was able to exchange my engagement ring for a different one after I found out the one I had originally picked was very popular. I then was able to get my one of a kind ring and was just about guaranteed that no one else would have it. They were very helpful in helping me decide which type of ring I wanted for my husband and they also have many selections in mens jewelry. Oh they also finance just about anyone which in this case is a good thing because everyone deserves the best wedding jewlery.
Kay Jewlers was great, we got all of our wedding jewelry there. The prices are a bit high, but they also have one of a Read more...
Kay Jewlers was great, we got all of our wedding jewelry there. The prices are a bit high, but they also have one of a kind wedding rings. I was able to exchange my engagement ring for a different one after I found out the one I had originally picked was very popular. I then was able to get my one of a kind ring and was just about guaranteed that no one else would have it. They were very helpful in helping me decide which type of ring I wanted for my husband and they also have many selections in mens jewelry. Oh they also finance just about anyone which in this case is a good thing because everyone deserves the best wedding jewlery. Read less
Services Used: Jewelry
Default-vendor-profile-pic
mwalson
Wedding:
8/25/2007
4.0/5.0
I am very satisfied with this jewler.
I am very satisfied with this jewler.
I am very satisfied with this jewler. Read less
Services Used: Jewelry
Thanks for visiting the vendor listing for Kay Jewlers
Please let this vendor know that you found them on the WeddingWire Network.
Ww_logo
 
Nophoto-220