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Kesslers Diamonds

WI
CONTACT US
CONTACT US

LOCATION

*see website for multiple locations
WI 53022 US (map)

WEBSITE

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ABOUT US

Kesslers Diamonds is Wisconsin’s largest diamond and diamond engagement ring jeweler.
Kesslers Diamonds is Wisconsin’s largest diamond and diamond engagement ring jeweler. Read less
Jewelry

PHOTOS

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REVIEWS

4.6
out of 5.0
4.7/5.0
4.6/5.0
4.6/5.0
4.6/5.0
4.5/5.0
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Anonymous
Wedding:
[Private]
0.5/5.0
What are you really buying when you purchase a ring at Kesslers? Are you buying the diamond, the name or the fabulous trade up warranty? I thought this place was great until my experience today at the Brookfield location. Some time ago an engagement ring was purchased for me, however, the wedding never happened. The mission today was to trade in the ring and use the value to upgrade a diamond pendant necklace. After all, what am I going to do with this ring now? The salesperson started with the fact that I was only going to get the value of the center stone because the rest of the ring was worthless. Beside the center stone, there is a small diamond on both sides and then a baguette diamond on both sides. And then maybe I could get $20 dollars for the scrap metal band. How do you think I was feeling at this point? So, according to the original receipt the ring cost $2499. With that said, if the rest of the ring was worthless, how much should the center stone be worth? For the 1/2 carat diamond, she was only going to give me $985. Is this for real I thought? The mark up on this ring was over 1500 dollars and she looked at me and said that is the best I can do. Are you kidding me? This has be a joke. She had no problem giving me the full value of the 1/2 carat diamond pendant that I was trading in, but for some reason could not be reasonable on the center diamond of this ring. The last thing I want is to keep this ring. I mean if she was smart she would have given me a fair price and then resold the ring as is, maybe for more money. But no, no consideration for what I had been through or for my feelings. She advised me to sell it on my own. For real? What good is the trade up warranty if I cannot get a fair value for my trade? For those looking for a ring, make sure you understand the value of your center diamond so that when it is time for an upgrade you are not cheated out of what you deserve. Will not recommend in the future.
What are you really buying when you purchase a ring at Kesslers? Are you buying the diamond, the name or the fabulous Read more...
What are you really buying when you purchase a ring at Kesslers? Are you buying the diamond, the name or the fabulous trade up warranty? I thought this place was great until my experience today at the Brookfield location. Some time ago an engagement ring was purchased for me, however, the wedding never happened. The mission today was to trade in the ring and use the value to upgrade a diamond pendant necklace. After all, what am I going to do with this ring now? The salesperson started with the fact that I was only going to get the value of the center stone because the rest of the ring was worthless. Beside the center stone, there is a small diamond on both sides and then a baguette diamond on both sides. And then maybe I could get $20 dollars for the scrap metal band. How do you think I was feeling at this point? So, according to the original receipt the ring cost $2499. With that said, if the rest of the ring was worthless, how much should the center stone be worth? For the 1/2 carat diamond, she was only going to give me $985. Is this for real I thought? The mark up on this ring was over 1500 dollars and she looked at me and said that is the best I can do. Are you kidding me? This has be a joke. She had no problem giving me the full value of the 1/2 carat diamond pendant that I was trading in, but for some reason could not be reasonable on the center diamond of this ring. The last thing I want is to keep this ring. I mean if she was smart she would have given me a fair price and then resold the ring as is, maybe for more money. But no, no consideration for what I had been through or for my feelings. She advised me to sell it on my own. For real? What good is the trade up warranty if I cannot get a fair value for my trade? For those looking for a ring, make sure you understand the value of your center diamond so that when it is time for an upgrade you are not cheated out of what you deserve. Will not recommend in the future. Read less
Services Used: Jewelry
Kesslers Diamonds responded with the following comments:

Hello,
My name is Jessica and I am the store manager in Brookfield. I am so sorry for your frustration yesterday. I completely understand how you feel. I was made aware of your situation, unfortunately, after you already left the store. I have done a little research and would like to discuss the value of your diamond with you. I tried calling the phone numbers listed but none were current. I do want to address why we do not purchase the whole ring back in hopes you may understand our position. We only purchase back the center diamond from our engagement rings, solitaire pendants and stud earrings because we are not in the business of selling selling used jewelry. We have agreements with our vendors to take those items back. The offer of scrap value for the remaining portion of your ring is the only option left to us. When you buy a car, the price you pay for the completed car is much different than if you tore it apart and sold the parts for scrap. The same is true for your ring. As a finished piece, it is certainly worth what you paid, but pulling it apart affects the overall value. The remaining diamonds are yours to keep. The metal we send to a refiner which does not carry a high value. We honor the price you paid for your diamond instead of following market fluctuations. If your diamond is worth less in today's market (a very rare occurrence but does happen) we would not offer you less than what you paid for it. I apologize and would like to make this right. Please call 262-782-6100.
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Anonymous
Wedding:
[Private]
5.0/5.0
All the staff at Kesslers has been amazing to work with. From helping my fiancé design a custom ring to helping us pick out our wedding bands. We will continue to do business with Kesslers for years to come.
All the staff at Kesslers has been amazing to work with. From helping my fiancé design a custom ring to helping us pick Read more...
All the staff at Kesslers has been amazing to work with. From helping my fiancé design a custom ring to helping us pick out our wedding bands. We will continue to do business with Kesslers for years to come. Read less
Services Used: Jewelry
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Meredith
Wedding:
8/13/2016
5.0/5.0
We worked with Becky and she was wonderful! My fiancée made several trips to select the exact diamond for my ring; with the knowledge and expertise everyone at Kesslers helped him gain. I couldn't be happier with my vintage inspired pink diamond engagement ring. We also went back together to select our wedding bands and Becky guided and helped us through the whole process. The warranty at Kesslers cannot be beat and we couldn't be happier with all of our rings.
We worked with Becky and she was wonderful! My fiancée made several trips to select the exact diamond for my ring; with Read more...
We worked with Becky and she was wonderful! My fiancée made several trips to select the exact diamond for my ring; with the knowledge and expertise everyone at Kesslers helped him gain. I couldn't be happier with my vintage inspired pink diamond engagement ring. We also went back together to select our wedding bands and Becky guided and helped us through the whole process. The warranty at Kesslers cannot be beat and we couldn't be happier with all of our rings. Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
4.6/5.0
Outstanding customer service, went out of their way to accommodate to my and my fiances schedule. Will definitely be getting our wedding bands there as well.
Outstanding customer service, went out of their way to accommodate to my and my fiances schedule. Will definitely be Read more...
Outstanding customer service, went out of their way to accommodate to my and my fiances schedule. Will definitely be getting our wedding bands there as well. Read less
Services Used: Jewelry
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SarahMarie
Wedding:
5/21/2016
3.9/5.0
The quality of the product is excellent. We were a little turned off by the level of service that was provided when we returned to have the ring sized. The women working were rather rude and didn't seem thrilled to be there. It was a little disappointing.
The quality of the product is excellent. We were a little turned off by the level of service that was provided when we Read more...
The quality of the product is excellent. We were a little turned off by the level of service that was provided when we returned to have the ring sized. The women working were rather rude and didn't seem thrilled to be there. It was a little disappointing. Read less
Services Used: Jewelry
Kesslers Diamonds responded with the following comments:

We're so sorry, that’s not the way we want any of our clients to be treated.
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Anonymous
Wedding:
[Private]
5.0/5.0
I have LOVED everything we have worked with Kesslers on. Great value. Helped my fiance pick out the most gorgeous diamond.
I have LOVED everything we have worked with Kesslers on. Great value. Helped my fiance pick out the most gorgeous diamond. Read more...
I have LOVED everything we have worked with Kesslers on. Great value. Helped my fiance pick out the most gorgeous diamond. Read less
Services Used: Jewelry
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Dana
Wedding:
4/30/2016
5.0/5.0
They were so helpful and we are so happy with the ring.
They were so helpful and we are so happy with the ring.
They were so helpful and we are so happy with the ring. Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
4.0/5.0
My fiancee got my ring from Kesslers. Their policy on rings is the reason I suggest them to all of my friends. A short while after I got engaged, I noticed I was missing one of the smaller diamonds on the side of my ring. I freaked out and took it to Kesslers. They assured me none of my other diamonds were at risk of falling out and they replaced the diamond and was ready to pick up the end of that same week.
My fiancee got my ring from Kesslers. Their policy on rings is the reason I suggest them to all of my friends. A short Read more...
My fiancee got my ring from Kesslers. Their policy on rings is the reason I suggest them to all of my friends. A short while after I got engaged, I noticed I was missing one of the smaller diamonds on the side of my ring. I freaked out and took it to Kesslers. They assured me none of my other diamonds were at risk of falling out and they replaced the diamond and was ready to pick up the end of that same week. Read less
Services Used: Jewelry
Default vendor profile pic
Anonymous
Wedding:
[Private]
5.0/5.0
My fiance and I started going to some jewelry stores to look at rings so he had an idea of what I liked. We looked many places and every time, the stores were trying to get us to buy something right away that day which is not what we wanted. We chose to go to the Appleton, WI Kesslers location to look. Just walking in was a huge difference compared to the other jewelry stores. We were greeted right away and asked if we wanted anything to drink. We were seated at a jewelry case and were able to look at rings without any pressure at all. She told us that they dont expect us to buy the first time we are there and they understand its something that takes a lot of thought. They took the time to talk to us about diamonds and tell us what goes into a diamond and classifying a diamond. We left the store that day feeling very happy and not stressed out like we had been with other jewelry stores. My fiance went back and purchased the ring without me there and we have since gone back to purchase both of our wedding bands. We would recommend them to everyone and loved the experience. Everyone was very friendly and helpful. I even took my brother here to buy his girlfriend a promise ring. You can't beat Kesslers!
My fiance and I started going to some jewelry stores to look at rings so he had an idea of what I liked. We looked many Read more...
My fiance and I started going to some jewelry stores to look at rings so he had an idea of what I liked. We looked many places and every time, the stores were trying to get us to buy something right away that day which is not what we wanted. We chose to go to the Appleton, WI Kesslers location to look. Just walking in was a huge difference compared to the other jewelry stores. We were greeted right away and asked if we wanted anything to drink. We were seated at a jewelry case and were able to look at rings without any pressure at all. She told us that they dont expect us to buy the first time we are there and they understand its something that takes a lot of thought. They took the time to talk to us about diamonds and tell us what goes into a diamond and classifying a diamond. We left the store that day feeling very happy and not stressed out like we had been with other jewelry stores. My fiance went back and purchased the ring without me there and we have since gone back to purchase both of our wedding bands. We would recommend them to everyone and loved the experience. Everyone was very friendly and helpful. I even took my brother here to buy his girlfriend a promise ring. You can't beat Kesslers! Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
4.3/5.0
Helpful staff in picking out engagement rings. Stand behind the quality of their product
Helpful staff in picking out engagement rings. Stand behind the quality of their product
Helpful staff in picking out engagement rings. Stand behind the quality of their product Read less
Services Used: Jewelry

MAP

 
*see website for multiple locations, WI 53022 See On Map
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