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Kesslers Diamonds

WI
CONTACT US
CONTACT US

LOCATION

*see website for multiple locations
WI 53022 US (map)

WEBSITE

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ABOUT US

Kesslers Diamonds is Wisconsin’s largest diamond and diamond engagement ring jeweler.
Kesslers Diamonds is Wisconsin’s largest diamond and diamond engagement ring jeweler. Read less
Jewelry

PHOTOS

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REVIEWS

4.6
out of 5.0
4.7/5.0
4.6/5.0
4.6/5.0
4.5/5.0
4.5/5.0
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Anonymous
Wedding:
[Private]
0.5/5.0
What are you really buying when you purchase a ring at Kesslers? Are you buying the diamond, the name or the fabulous trade up warranty? I thought this place was great until my experience today at the Brookfield location. Some time ago an engagement ring was purchased for me, however, the wedding never happened. The mission today was to trade in the ring and use the value to upgrade a diamond pendant necklace. After all, what am I going to do with this ring now? The salesperson started with the fact that I was only going to get the value of the center stone because the rest of the ring was worthless. Beside the center stone, there is a small diamond on both sides and then a baguette diamond on both sides. And then maybe I could get $20 dollars for the scrap metal band. How do you think I was feeling at this point? So, according to the original receipt the ring cost $2499. With that said, if the rest of the ring was worthless, how much should the center stone be worth? For the 1/2 carat diamond, she was only going to give me $985. Is this for real I thought? The mark up on this ring was over 1500 dollars and she looked at me and said that is the best I can do. Are you kidding me? This has be a joke. She had no problem giving me the full value of the 1/2 carat diamond pendant that I was trading in, but for some reason could not be reasonable on the center diamond of this ring. The last thing I want is to keep this ring. I mean if she was smart she would have given me a fair price and then resold the ring as is, maybe for more money. But no, no consideration for what I had been through or for my feelings. She advised me to sell it on my own. For real? What good is the trade up warranty if I cannot get a fair value for my trade? For those looking for a ring, make sure you understand the value of your center diamond so that when it is time for an upgrade you are not cheated out of what you deserve. Will not recommend in the future.
What are you really buying when you purchase a ring at Kesslers? Are you buying the diamond, the name or the fabulous Read more...
What are you really buying when you purchase a ring at Kesslers? Are you buying the diamond, the name or the fabulous trade up warranty? I thought this place was great until my experience today at the Brookfield location. Some time ago an engagement ring was purchased for me, however, the wedding never happened. The mission today was to trade in the ring and use the value to upgrade a diamond pendant necklace. After all, what am I going to do with this ring now? The salesperson started with the fact that I was only going to get the value of the center stone because the rest of the ring was worthless. Beside the center stone, there is a small diamond on both sides and then a baguette diamond on both sides. And then maybe I could get $20 dollars for the scrap metal band. How do you think I was feeling at this point? So, according to the original receipt the ring cost $2499. With that said, if the rest of the ring was worthless, how much should the center stone be worth? For the 1/2 carat diamond, she was only going to give me $985. Is this for real I thought? The mark up on this ring was over 1500 dollars and she looked at me and said that is the best I can do. Are you kidding me? This has be a joke. She had no problem giving me the full value of the 1/2 carat diamond pendant that I was trading in, but for some reason could not be reasonable on the center diamond of this ring. The last thing I want is to keep this ring. I mean if she was smart she would have given me a fair price and then resold the ring as is, maybe for more money. But no, no consideration for what I had been through or for my feelings. She advised me to sell it on my own. For real? What good is the trade up warranty if I cannot get a fair value for my trade? For those looking for a ring, make sure you understand the value of your center diamond so that when it is time for an upgrade you are not cheated out of what you deserve. Will not recommend in the future. Read less
Services Used: Jewelry
Kesslers Diamonds responded with the following comments:

Hello,
My name is Jessica and I am the store manager in Brookfield. I am so sorry for your frustration yesterday. I completely understand how you feel. I was made aware of your situation, unfortunately, after you already left the store. I have done a little research and would like to discuss the value of your diamond with you. I tried calling the phone numbers listed but none were current. I do want to address why we do not purchase the whole ring back in hopes you may understand our position. We only purchase back the center diamond from our engagement rings, solitaire pendants and stud earrings because we are not in the business of selling selling used jewelry. We have agreements with our vendors to take those items back. The offer of scrap value for the remaining portion of your ring is the only option left to us. When you buy a car, the price you pay for the completed car is much different than if you tore it apart and sold the parts for scrap. The same is true for your ring. As a finished piece, it is certainly worth what you paid, but pulling it apart affects the overall value. The remaining diamonds are yours to keep. The metal we send to a refiner which does not carry a high value. We honor the price you paid for your diamond instead of following market fluctuations. If your diamond is worth less in today's market (a very rare occurrence but does happen) we would not offer you less than what you paid for it. I apologize and would like to make this right. Please call 262-782-6100.
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Anonymous
Wedding:
[Private]
5.0/5.0
My fiance and I started going to some jewelry stores to look at rings so he had an idea of what I liked. We looked many places and every time, the stores were trying to get us to buy something right away that day which is not what we wanted. We chose to go to the Appleton, WI Kesslers location to look. Just walking in was a huge difference compared to the other jewelry stores. We were greeted right away and asked if we wanted anything to drink. We were seated at a jewelry case and were able to look at rings without any pressure at all. She told us that they dont expect us to buy the first time we are there and they understand its something that takes a lot of thought. They took the time to talk to us about diamonds and tell us what goes into a diamond and classifying a diamond. We left the store that day feeling very happy and not stressed out like we had been with other jewelry stores. My fiance went back and purchased the ring without me there and we have since gone back to purchase both of our wedding bands. We would recommend them to everyone and loved the experience. Everyone was very friendly and helpful. I even took my brother here to buy his girlfriend a promise ring. You can't beat Kesslers!
My fiance and I started going to some jewelry stores to look at rings so he had an idea of what I liked. We looked many Read more...
My fiance and I started going to some jewelry stores to look at rings so he had an idea of what I liked. We looked many places and every time, the stores were trying to get us to buy something right away that day which is not what we wanted. We chose to go to the Appleton, WI Kesslers location to look. Just walking in was a huge difference compared to the other jewelry stores. We were greeted right away and asked if we wanted anything to drink. We were seated at a jewelry case and were able to look at rings without any pressure at all. She told us that they dont expect us to buy the first time we are there and they understand its something that takes a lot of thought. They took the time to talk to us about diamonds and tell us what goes into a diamond and classifying a diamond. We left the store that day feeling very happy and not stressed out like we had been with other jewelry stores. My fiance went back and purchased the ring without me there and we have since gone back to purchase both of our wedding bands. We would recommend them to everyone and loved the experience. Everyone was very friendly and helpful. I even took my brother here to buy his girlfriend a promise ring. You can't beat Kesslers! Read less
Services Used: Jewelry
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Private User
Wedding:
6/5/2015
5.0/5.0
I can't put into words how wonderful this establishment is. I have gotten all of my diamonds from Kessler's and I'll never go anywhere else. You can't beat that warranty!!
I can't put into words how wonderful this establishment is. I have gotten all of my diamonds from Kessler's and I'll never Read more...
I can't put into words how wonderful this establishment is. I have gotten all of my diamonds from Kessler's and I'll never go anywhere else. You can't beat that warranty!! Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
5.0/5.0
Amazing people, amazing jewelry... every time I walk into Kesslers I feel like I am family they are wonderful to work with and don't push us into something that we can't afford.
Amazing people, amazing jewelry... every time I walk into Kesslers I feel like I am family they are wonderful to work with Read more...
Amazing people, amazing jewelry... every time I walk into Kesslers I feel like I am family they are wonderful to work with and don't push us into something that we can't afford. Read less
Services Used: Jewelry
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Jamie R
Wedding:
11/8/2014
4.5/5.0
My fiance had a great experience working with Kesslers when he was picking out my ring. We had to have it resized and we got it back sooner than expected! I love being able to go in anytime and get my ring cleaned too!
My fiance had a great experience working with Kesslers when he was picking out my ring. We had to have it resized and we Read more...
My fiance had a great experience working with Kesslers when he was picking out my ring. We had to have it resized and we got it back sooner than expected! I love being able to go in anytime and get my ring cleaned too! Read less
Services Used: Jewelry
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Heather
Wedding:
10/18/2014
5.0/5.0
We love our rings. The jeweled were so polite and helpful. They were not pushy and did not give us the feeling that we were not spending enough. They really made a point of understanding our personal style.
We love our rings. The jeweled were so polite and helpful. They were not pushy and did not give us the feeling that we Read more...
We love our rings. The jeweled were so polite and helpful. They were not pushy and did not give us the feeling that we were not spending enough. They really made a point of understanding our personal style. Read less
Services Used: Jewelry
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Jaime
Wedding:
10/4/2014
5.0/5.0
We are so happy with the service we received at the Kessler's in Greenfield. We purchased our wedding bands here and I needed mine soldered to my engagement ring, which is very wide. I was worried about the fit, so Rachel had it rushed and it ended up coming back even earlier than the rush date. It fit perfectly. We are so impressed with the customer service we got from Rachel. Highly, highly recommend her & Kessler's!
We are so happy with the service we received at the Kessler's in Greenfield. We purchased our wedding bands here and I Read more...
We are so happy with the service we received at the Kessler's in Greenfield. We purchased our wedding bands here and I needed mine soldered to my engagement ring, which is very wide. I was worried about the fit, so Rachel had it rushed and it ended up coming back even earlier than the rush date. It fit perfectly. We are so impressed with the customer service we got from Rachel. Highly, highly recommend her & Kessler's! Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
The only place to go is Kesslers! We were able to find a vintage looking ring that was one of a kind but we were able to stick within our budget. They also have a great guarantee!
The only place to go is Kesslers! We were able to find a vintage looking ring that was one of a kind but we were able to Read more...
The only place to go is Kesslers! We were able to find a vintage looking ring that was one of a kind but we were able to stick within our budget. They also have a great guarantee! Read less
Services Used: Jewelry
Default vendor profile pic
Lena
Wedding:
9/13/2014
4.9/5.0
My husband started our relationship with Kesslers when he purchased my engagement ring there. He said they were nothing but patient with him as he tried to express exactly what he wanted. We later came back to purchase our wedding bands. The entire Kesslers team was welcoming and very sweet. They were willing to listen to our needs and guide us directly to what we were looking for without trying to up-sell us. Since then my husband went back to buy me a bracelet for me for our wedding day. And most recently, we've gone back to have my rings soldered. My only disappointment has been that it turns out my husband is allergic to his ring (he has a nickel allergy which as it turns out- his tungsten ring is bound with nickel). While the salespeople did offer solutions such as painting it with nail polish (which would be unrealistic for us to do longterm) or exchanging the ring (which is a little hard to give up the ring we got married with) they just kept repeating "but there's really not that much nickel in there... you're only the second person we've ever seen that happen to"- not that comforting to a man who's finger is clearly blistered all the way around...
My husband started our relationship with Kesslers when he purchased my engagement ring there. He said they were nothing Read more...
My husband started our relationship with Kesslers when he purchased my engagement ring there. He said they were nothing but patient with him as he tried to express exactly what he wanted. We later came back to purchase our wedding bands. The entire Kesslers team was welcoming and very sweet. They were willing to listen to our needs and guide us directly to what we were looking for without trying to up-sell us. Since then my husband went back to buy me a bracelet for me for our wedding day. And most recently, we've gone back to have my rings soldered. My only disappointment has been that it turns out my husband is allergic to his ring (he has a nickel allergy which as it turns out- his tungsten ring is bound with nickel). While the salespeople did offer solutions such as painting it with nail polish (which would be unrealistic for us to do longterm) or exchanging the ring (which is a little hard to give up the ring we got married with) they just kept repeating "but there's really not that much nickel in there... you're only the second person we've ever seen that happen to"- not that comforting to a man who's finger is clearly blistered all the way around... Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
Love Kesslers. My engagment ring was bought there and they are awesome. They are not pushy at all and don't try to "up sell" you. They were given the budget and did not go over it. I love my ring and their service. Could not be any happier.
Love Kesslers. My engagment ring was bought there and they are awesome. They are not pushy at all and don't try to "up Read more...
Love Kesslers. My engagment ring was bought there and they are awesome. They are not pushy at all and don't try to "up sell" you. They were given the budget and did not go over it. I love my ring and their service. Could not be any happier. Read less
Services Used: Jewelry

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*see website for multiple locations, WI 53022 See On Map
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