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Kleer Video Productions

Pine Brook , NJ

LOCATION

Pine Brook, NJ US
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Videography

REVIEWS

1.9
out of 5.0
2.0/5.0
1.6/5.0
1.8/5.0
2.0/5.0
2.0/5.0
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chis24
Wedding:
7/8/2011
0.0/5.0
I cancelled this videographer before my wedding because he NEVER RESPONDS! He moved his office so you can't find him there, and anyone who has dealt with him has complaints. He would NEVER respond to me, only my fiancee (now husband) and when he did he tried to make us feel like he was doing us a favor for refunding our down payment. He never would have made it on time because he never responded to me to find out any details in the first place. I had to report him to the BBB and consult lawyers in order to get my money, over 2 months after requesting it and after 3 seperate occasions where he told me I'd receive it that week. Thank goodness I cancelled and went elsewhere!!!
I cancelled this videographer before my wedding because he NEVER RESPONDS! He moved his office so you can't find him Read more...
I cancelled this videographer before my wedding because he NEVER RESPONDS! He moved his office so you can't find him there, and anyone who has dealt with him has complaints. He would NEVER respond to me, only my fiancee (now husband) and when he did he tried to make us feel like he was doing us a favor for refunding our down payment. He never would have made it on time because he never responded to me to find out any details in the first place. I had to report him to the BBB and consult lawyers in order to get my money, over 2 months after requesting it and after 3 seperate occasions where he told me I'd receive it that week. Thank goodness I cancelled and went elsewhere!!! Read less
Services Used: Videography
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Sandra
Wedding:
5/13/2011
0.0/5.0
Do NOT ever use them!
Do NOT ever use them!
Do NOT ever use them! Read less
Services Used: Videography
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Emily
Wedding:
10/9/2010
1.0/5.0
I used KVP as a videographer for my wedding on 10/9/10. Jack Dempsey showed up to the wedding and did his job- he seemed professional in person. However, we were not able to contact him by phone or by email for almost 6 months after the wedding. My mother and I finally filed a complaint with the Better Business Bureau of NJ. At first, the BBB was unable to contact Mr. Dempsey as well. Finally his father was contacted and we recieved a draft of the video in which my husband's first name was wrong and our last name was misspelled. Jack Dempsey sent me an email apologizing for being unreachable and excusing his behavior by saying that his mother was ill. I was sympathetic to his situation but insisted that he stay in contact with me until the video was completed. I left several messages on Mr. Dempsey's voicemails (he has several phone numbers which he apparently does not check) and I emailed him 3 times explaining the mistakes that needed to be fixed and requesting that he get in contact with me to confirm he understood what needed to be changed. The last time I heard from him was an email 3 months ago. I have no expectation that I will ever recieve the final copy of my wedding video.

I recommed that you NOT use Jack Dempsey and Kleer Video Productions in your wedding as he and his company is not reliable. If you have used him and you have had problems please contact the BBB of NJ and file a complaint so that he suffers some consequences!!!
I used KVP as a videographer for my wedding on 10/9/10. Jack Dempsey showed up to the wedding and did his job- he seemed Read more...
I used KVP as a videographer for my wedding on 10/9/10. Jack Dempsey showed up to the wedding and did his job- he seemed professional in person. However, we were not able to contact him by phone or by email for almost 6 months after the wedding. My mother and I finally filed a complaint with the Better Business Bureau of NJ. At first, the BBB was unable to contact Mr. Dempsey as well. Finally his father was contacted and we recieved a draft of the video in which my husband's first name was wrong and our last name was misspelled. Jack Dempsey sent me an email apologizing for being unreachable and excusing his behavior by saying that his mother was ill. I was sympathetic to his situation but insisted that he stay in contact with me until the video was completed. I left several messages on Mr. Dempsey's voicemails (he has several phone numbers which he apparently does not check) and I emailed him 3 times explaining the mistakes that needed to be fixed and requesting that he get in contact with me to confirm he understood what needed to be changed. The last time I heard from him was an email 3 months ago. I have no expectation that I will ever recieve the final copy of my wedding video.

I recommed that you NOT use Jack Dempsey and Kleer Video Productions in your wedding as he and his company is not reliable. If you have used him and you have had problems please contact the BBB of NJ and file a complaint so that he suffers some consequences!!! Read less
Services Used: Videography
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Keri
Wedding:
10/3/2010
0.0/5.0
This vender is the absolute worst I have ever dealt with. I thought maybe the reviews I had seen were wrong, in fact he did a friends wedding and she didn't have much of an issue so I thought I would be fine... well, I was HORRIBLY wrong! Jack, the owner, did show up the day of the wedding, and just like others have said, he was very pleasant and seemed to be doing a wonderful job. That was it though... from that point on it has been hell. My wedding was 8 months ago and it was last month that I finally received some botched DVD that only had a few parts of my wedding on it. My agreement with him (contractually) was full day of footage (10 hrs) on a re-writable DVD so that I was able to back it up. I have about an hours worth and it is write protected. I have contacted him numerous times, tried to give him the chance to get me what I paid $800+ for, and I have yet to get a response. I received one email back saying the DVD was not write protected, but that has been it. I have gone to his office in Pinebrook, which he is NEVER there... I have called and left voicemails, emails, certified letters... I am now at the point in which I am getting a lawyer involved. No bride deserves this kind of treatment, and I truly hope that he is never given the chance to do this to any other brides.
This vender is the absolute worst I have ever dealt with. I thought maybe the reviews I had seen were wrong, in fact he Read more...
This vender is the absolute worst I have ever dealt with. I thought maybe the reviews I had seen were wrong, in fact he did a friends wedding and she didn't have much of an issue so I thought I would be fine... well, I was HORRIBLY wrong! Jack, the owner, did show up the day of the wedding, and just like others have said, he was very pleasant and seemed to be doing a wonderful job. That was it though... from that point on it has been hell. My wedding was 8 months ago and it was last month that I finally received some botched DVD that only had a few parts of my wedding on it. My agreement with him (contractually) was full day of footage (10 hrs) on a re-writable DVD so that I was able to back it up. I have about an hours worth and it is write protected. I have contacted him numerous times, tried to give him the chance to get me what I paid $800+ for, and I have yet to get a response. I received one email back saying the DVD was not write protected, but that has been it. I have gone to his office in Pinebrook, which he is NEVER there... I have called and left voicemails, emails, certified letters... I am now at the point in which I am getting a lawyer involved. No bride deserves this kind of treatment, and I truly hope that he is never given the chance to do this to any other brides. Read less
Services Used: Videography
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Nosilla
Wedding:
6/26/2010
1.0/5.0
I am so upset with Kleer Video Services. I am quite surprised that this company is still in business. Its obvious that they take your money and promise you an excellent job, yet never communicate,and never delivers the product. It has almost been a year from my wedding, and I have not received any type of response nor my video. I am fed up with their services, and if I knew about Kleer Video BEFORE these experiences with other couples, I would have never gone thru. I feel foolish and betrayed. If any future couples are planning to get married, DO NOT go with Kleer Video, its not just me, others feel the same way. The only good thing, is that they show up and take your money, and they are cheap. I guess u get what u pay for.
I am so upset with Kleer Video Services. I am quite surprised that this company is still in business. Its obvious that Read more...
I am so upset with Kleer Video Services. I am quite surprised that this company is still in business. Its obvious that they take your money and promise you an excellent job, yet never communicate,and never delivers the product. It has almost been a year from my wedding, and I have not received any type of response nor my video. I am fed up with their services, and if I knew about Kleer Video BEFORE these experiences with other couples, I would have never gone thru. I feel foolish and betrayed. If any future couples are planning to get married, DO NOT go with Kleer Video, its not just me, others feel the same way. The only good thing, is that they show up and take your money, and they are cheap. I guess u get what u pay for. Read less
Services Used: Videography
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Melissa
Wedding:
5/30/2009
5.0/5.0
Well after reading some of the other reviews, mine might change in a few months. I am talking strictly about the services rendered the day of my wedding. I cannot say more about Kleer Video. Our videographer was Steven and he was awesome; very funny he just blended in with all of the other vendors and people at my house that morning. He was non-intrusive during everything. I hardly knew he was there once the festivities began. I did not have any problems with communication leading up to the big day and since my wedding I have not needed to contact them. So as far as responsiveness, I have not had a problem as of yet and I can't wait to see my video. So far so good with Kleer Video and as of now I would definitely recommend them.
Well after reading some of the other reviews, mine might change in a few months. I am talking strictly about the services Read more...
Well after reading some of the other reviews, mine might change in a few months. I am talking strictly about the services rendered the day of my wedding. I cannot say more about Kleer Video. Our videographer was Steven and he was awesome; very funny he just blended in with all of the other vendors and people at my house that morning. He was non-intrusive during everything. I hardly knew he was there once the festivities began. I did not have any problems with communication leading up to the big day and since my wedding I have not needed to contact them. So as far as responsiveness, I have not had a problem as of yet and I can't wait to see my video. So far so good with Kleer Video and as of now I would definitely recommend them. Read less
Services Used: Videography
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laur05
Wedding:
8/8/2008
1.4/5.0
We did not hear from Kleer video at all until they showed up the day of our wedding asking for money right before my ceremony. Fine whatever then we were told it would take 3 to 4 months to recieve our wedding video. It has now been more than 7 and still no wedding video. We have called many many times and written several emails with no response. He will however respond sometimes when my husband calls but not when I do. I would definitely not recommend Kleer video. And if I do not hear back from them soon they will be hearing from my lawyer!
We did not hear from Kleer video at all until they showed up the day of our wedding asking for money right before my Read more...
We did not hear from Kleer video at all until they showed up the day of our wedding asking for money right before my ceremony. Fine whatever then we were told it would take 3 to 4 months to recieve our wedding video. It has now been more than 7 and still no wedding video. We have called many many times and written several emails with no response. He will however respond sometimes when my husband calls but not when I do. I would definitely not recommend Kleer video. And if I do not hear back from them soon they will be hearing from my lawyer! Read less
Services Used: Videography
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Lisette
Wedding:
5/30/2008
4.5/5.0
Excellent and very prompt and professional.
Excellent and very prompt and professional.
Excellent and very prompt and professional. Read less
Services Used: Videography
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mpello26
Wedding:
7/1/2007
2.9/5.0
I have to say I really like our wedding Dvd, however was not impressed with the time it took to create it and the lack of phone calls that were returned after our wedding to rectify the situation. I would not recommend them.
I have to say I really like our wedding Dvd, however was not impressed with the time it took to create it and the lack of Read more...
I have to say I really like our wedding Dvd, however was not impressed with the time it took to create it and the lack of phone calls that were returned after our wedding to rectify the situation. I would not recommend them. Read less
Services Used: Videography
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Edith
Wedding:
6/10/2006
4.5/5.0
Great service and wonderfully blended. Highly recommended.
Great service and wonderfully blended. Highly recommended.
Great service and wonderfully blended. Highly recommended. Read less
Services Used: Videography
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Mike
Wedding:
5/31/2006
0.4/5.0
No response to calls on multiple attempts. Unprofessional. Looking for backup of DVD.
No response to calls on multiple attempts. Unprofessional. Looking for backup of DVD.
No response to calls on multiple attempts. Unprofessional. Looking for backup of DVD. Read less
Services Used: Videography
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