130x130_sq_1385561360441-onesweetlovephotohir

Kleinfeld Paper

CONTACT US
CONTACT US

LOCATION

Billerica, MA US 01821 (map)

PHONE

855-824-4723

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Welcome to Kleinfeld Paper - a world of style and finery on paper. We are here to serve you in the pursuit of perfecting your wedding day dreams. We'll bring the same magical touch to... Read more
Welcome to Kleinfeld Paper - a world of style and finery on paper. We are here to serve you in the pursuit of perfecting your wedding day dreams. We'll bring the same magical touch to personalizing your unique wedding invitations as we do in finding and fitting you into the dress of your dreams.

At Kleinfeld Paper, we are passionate about superior customer service. Serving our brides goes hand-in-hand with our beautiful designs, exquisite paper, and printing perfection. Let us help you pull your personal wedding day style together. With the expertise of our style and invitation consultants, we'll make sure you find and perfect the look you want for your wedding day.

From save the dates, wedding invitations, ceremony and reception cards, and thank you notes, you'll find a gorgeous array of styles ranging from classic elegance to modern chic and everything in between. Above all, we are passionate about our service to you. We'll go above and beyond to give you the perfect wedding invitations you've dreamed of! Read less
Invitations

PHOTOS

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INFO FOR INVITATIONS

Do you offer a catalog of products or custom products?
Catalog Products, Custom Products
Do you handle design, printing, and assembly?
Assembly, Design, Printing
What specialty products do you provide?
Engraving, Letterpress
Describe the types of invitations that you offer:
Wedding Invitations, Save the Dates, Thank You Cards and much more.
What is your average turnaround time, from initial contact to shipment?
5-7 business days
Are you able to meet clients in person to showcase your product?
Yes, at select fine stationery retailers nationwide, found using 'Retailer Locator' on our website, and at our flagship location at Kleinfeld Bridal at 110 W. 20th St in New York City.
Is there a minimum order requirement?
10

REVIEWS

4.8
out of 5.0
4.9/5.0
4.9/5.0
4.9/5.0
4.7/5.0
4.9/5.0
Sort by
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Sara
Wedding:
8/16/2014
4.6/5.0
In my communication with Kleinfeld Paper I was dealing with Kristina. She was amazing! Always prompt with her replies. Her & the team got all the changes and customization precisely correct.

I decided to get my invites pre-addressed and when I assembled them later I noticed that three of my envelopes were missing. Panic button almost went off but I fired off an email and Kristina responded first thing in the morning. Issue resolved immediately.

Although I feel that the invites might be a little overpriced since you're somewhat paying for the "Kleinfeld" name, the quality of the invite and customer service was top notch so it's definitely worth it.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for your review! Your opinion and feedback matter to us. We are delighted to know you loved your invites and had a very positive customer service experience. In fact, we feel that our ability to deliver "top-notch" quality and service is a big part of the "value" and is reflected in our pricing, so we hope you might reconsider and change your "value" score for Kleinfeld Paper to a 5.0! We appreciate the time you took to review us and hope we can serve you again soon.
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Maggie
Wedding:
8/9/2014
5.0/5.0
Communication was great start to finish, product was even better!
Services Used: Invitations
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Holly
Wedding:
8/9/2014
4.7/5.0
Thank you so much. Love the invitations, very classy. Great design and quick service. Fantastic all round :)
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

So glad you loved them! Thank you for choosing us!
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Paulina
Wedding:
8/3/2014
5.0/5.0
Everything was great. Communication was always there. The printing was fabulous.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for taking the time to review your experience with us. We hope we can serve you again in the future!
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Anonymous
Wedding:
[Private]
5.0/5.0
Kleinfeld Paper was amazing. I wanted to make a few changes to my Save the Dates, and they did it - free of charge! They were extremely fast and responsive. Everyone loved the Save the Dates. They're beautiful.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thanks for taking a moment to share your experience. We hope we can serve you again for your wedding invitations!
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Michelle
Wedding:
7/26/2014
4.9/5.0
There were a few changes that I wanted on my invitations and they were able to accommodate those for me. I love my invitations!
Services Used: Invitations
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Anonymous
Wedding:
Recently Married
5.0/5.0
They were excellent to work with. They got back to me with my requests very quickly and the wedding invitations turned out absolutely beautiful! Highly recommended!
Services Used: Invitations
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Anonymous
Wedding:
Recently Married
5.0/5.0
I was very pleased with the invitations I ordered. They are beautiful and fit what I had in mind perfectly
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for your review. We're thrilled you love your invitations!
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gabriella
Wedding:
5/31/2014
5.0/5.0
We used Kleinfeld Paper as our printer for the entire wedding process:
bridal shower invites, bridal shower thank you cards, wedding invitation package, escort cards, and lastly thank you cards. The customer service representative who I worked with (Kristina) was fabulous. She was fast to respond to my email and have the designer change whatever I asked for. The turn around time was quick and quality of all the products I purchased was high. Very happy we chose Kleinfeld Paper as our wedding printer! Highly suggest checking them out!
Services Used: Invitations
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Alicia
Wedding:
5/17/2014
5.0/5.0
The invitations I ordered were absolutely stunning! I've gotten so many compliments on them and the customer service was exceptional. I had ordered wedding invitations and response cards. The response cards were picked with a different card stock than my invitation. I was contacted by Kleinfeld the very next day and they stated how the color of both stocks looked different and if I wished to continue with my order or match the response card to my invitation. I e-mailed them back with my response and 2-3 days later I received my invitations, response cards and envelopes in the mail. I couldn't believe how quickly they turned my order around. I definitely plan on doing future business with Kleinfeld Paper.
Services Used: Invitations
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Betsy
Wedding:
5/16/2014
5.0/5.0
Kristina was the best. She got back to me very fast with all my corrections and was pleasant. My wedding invitations turned out great and everyone is commenting on them too. Thank you so much

Betsy Pryor
Services Used: Invitations
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Anonymous
Wedding:
Recently Married
5.0/5.0
We were so excited about our invitations! They looked amazing, and we were impressed with the flexibility and professionalism of the staff we interacted with! They made purchasing invitations online feel like a personal one-on-one experience! Everyone is still raving about our invitations and I always make sure I tell them about Kleinfeld Paper!
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for sharing your Kleinfeld Paper experience with others. We are so glad you love your invitations!
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Sara
Wedding:
5/8/2014
5.0/5.0
Ordering my invitations was a smooth and easy process! I was worried about getting a proof that I liked at first, but the Kleinfeld consultants were very communicative and responsive in making every thing to my liking. I highly recommend their services to other brides!
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

We are thrilled your ordering went smoothly and we hope to serve you again soon. Thanks for taking the time to review us!
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Rachel
Wedding:
5/4/2014
5.0/5.0
We had several special requests for our invitations and had all questions answered in an extremely timely manner. All interactions that we had with staff were pleasant and helpful. We also got our invitations ahead of schedule and we love them! What a great company to work with!
Services Used: Invitations
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Ashley
Wedding:
5/3/2014
5.0/5.0
Kleinfeld paper was exceptional to work with. They beautifully accommodated our special requests. Outstanding service overall.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for your review. Your service experience is so important to us!
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Dawn
Wedding:
5/3/2014
5.0/5.0
I love, love, love my invitations from Kleinfeld. The Framed Love series is beautiful and fits our wedding style perfectly.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

We are delighted you found the perfect style for your wedding day!
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Anonymous
Wedding:
Recently Married
4.8/5.0
Professional and fast service. Super fast responsiveness.
Services Used: Invitations
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Anonymous
Wedding:
Recently Married
5.0/5.0
The response time was amazing. I requested that they play with the design on the invitation we chose and they sent me a new draft right away. The quality of the product was on point, I would strongly recommend using them.
Services Used: Invitations
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Noelle
Wedding:
4/19/2014
3.8/5.0
To preface this review, we ended up with beautiful invitations that we were overall very happy with.

We had a wonderful experience to begin our process with invitations. We met with a Kleinfeld Paper saleswoman who was very helpful and helped us make a decision on what invitation would fit our wedding well. Unfortunately, the ease of the process seemed to end there. One week before we were ready to send our invitations out, we still had not received them. Upon reaching out to our sales woman, her response to us was that she no longer worked for Kleinfeld Paper and that she was shocked no one from Kleinfeld's had contacted us yet.

Once we finally received the invitations and envelopes everything proceeded smoothly. We had no trouble with our place-cards or dinner menus but elected to do our thank you notes elsewhere.

Overall it was a beautiful finished product, with some minor hiccups along the way. We would cautiously recommend Kleinfeld Paper.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you so much for taking the time to review your experience and to share your complete satisfaction with your finished product! Of course we would love to have the chance to serve you again, and sincerely apologize that you experienced an unusual interruption in service. Along with the selection and beautiful craftsmanship of our products, serving our customers is our number one priority.
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Anonymous
Wedding:
Recently Married
4.8/5.0
I ordered wedding save the dates, invitations, reception and response cards from Kleinfeld. I was impressed by the quality of the paper. What I didn't think translated from the website to "in person" was the colors on said paper. On the particular set of paper products that I purchased, the color looked blue on the website, but was more purple in person. I had a problem with initial responsiveness when I placed my first order which was the save the dates. They had emailed me, but I never received the email and I had to call them to inquire about my order. If they noticed that I hadn't responded to my email, yet I placed an order, wouldn't you call the phone number associated with the order? But, once I had connected with them by phone and resolved the email issue, I had no further issues with communication. I found their staff to be very responsive, helpful and patient when it came to questions and changes. They were very accommodating when it came to formatting and/or text changes before printing. I do feel that their products are worth what I had paid.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you very much for taking the time to review your experience with us. We strive to meet customer expectations, and when it comes to color, we recommend ordering either our Free Tool Kit with a color palette or a sample to be sure the color works in person. Our customer service team generally waits a few days before contacting a customer directly if we have not heard from them. We sincerely hope we can serve you again in the future!
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Kris
Wedding:
3/29/2014
4.8/5.0
The invitations were beautiful! A few of the envelopes had black smudges on them, but most people wouldn't notice. I needed them to make a couple of formatting adjustments (from the font size/ position limitations). They emailed me a proof with the changes, and when I asked for a bit more of an adjustment they responded quickly with the new proof. It was a very easy process! The formatting wasn't quite right once I viewed it in person, as compared to looking at a proof on a computer screen- BUT I was the only one who noticed it. Great product for the cost!! They turned out beautifully!
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for taking time to review us. We are glad you are happy with your invitations!
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Anonymous
Wedding:
Recently Married
4.8/5.0
We got our Save the Dates and Thank You cards from Kleinfeld Paper and they were beautiful! Great quality, fast service! We have received so many compliments!
Services Used: Invitations
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vienna
Wedding:
1/10/2014
3.4/5.0
If the design software can be more flexible it may help to speed up the process
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for your comment. We constantly upgrade our proprietary technology with the latest tools to better serve our customers, and your experience matters greatly.
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Anonymous
Wedding:
Recently Married
5.0/5.0
Kleinfeld Paper is a new service recently added to the Kleinfeld enterprise. They offer a variety of styles and designs that can easily be edited and ordered right on their website. Or if you work with one of their consultants, you can customize any of the designs exactly to your liking. Their staff is very friendly and helpful in the creative process. The invitations are really beautiful and a great value for what you pay. I would recommend their service to anyone.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for your terrific review. Our consultants strive to make every experience excellent, and we are very happy you were so pleased with yours!
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Anonymous
Wedding:
Recently Married
5.0/5.0
Excellent service from start to finish. We had some special requests and they were all dealt with professionally and quickly. Thank you!
Services Used: Invitations
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Amy
Wedding:
11/9/2013
5.0/5.0
Kleinfeld Paper were wonderful to work with! I ordered my invitations and Kristina did a great job in working with me. She was very quick in responding to me and answering all my questions. There was an error in the proofs that I did not catch until months later when the invitations had already been ordered and printed. They were will to work with me to exchange the invitations and fix the mistake, even though it was my error. The invitations are printed on high quality paper and are a great value.

I would definitely recommend them to any bride.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for your review! It was our pleasure to work with you.
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Private User
Wedding:
11/2/2013
4.7/5.0
Kleinfeld's invitations were beautiful! We absolutely loved them and got tons of compliments on them. The only hiccup is we went through and created them, the direction card and response card and placed an order. Somehow the order was lost on their system, so we had to create again. They were very responsive and did get the invitations created and shipped out very quickly. We'd definitely use them again (we ordered our programs from them too)
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thanks for your review. We hope to serve you again in the future!
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Katie
Wedding:
10/12/2013
5.0/5.0
Kleinfeld Paper was awesome to work with! I ordered my invitations on a Tuesday and they were in touch with me by the next day with proofs and asking if there were any changes. I ended up the hospital the following day and was unable to correspond with them during my hospital stay. When I was finally able to get in contact with them again, about a week later, they were very understanding and hadn't done anything to change the invitations without my approval. I changed several things, and no matter how many times, or what I asked for, they were so friendly and flexible!
Many other companies had pretty invitations, but with Kleinfeld Paper, you got the pretty invitations along with your choice of paper and print! This really sold us on using them. I would use them again for any occasion that I needed a more formal invitation for. Thank you Kleinfeld Paper!!!
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for a great review--we are committed to doing everything right for our customers!
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Private User
Wedding:
10/11/2013
5.0/5.0
For my wedding back in October I purchased invites, programs, place cards, directions, rsvps, and menus (yes! Menus! You should do it too! It was such a nice touch(; ), from a design by Lauren Hooke. Everything was so beautiful and expertly coordinated. It was elegant, fun and modern, and fit my wedding perfectly! Everything came printed really nicely and the paper quality was very professional. Although it is a little more, I also recommend having addresses printed onto invites and RSVPs. It looks great and saves you the trouble, and wrist pain, of handwriting them!
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thanks for your positive and informative review!
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Stephanee
Wedding:
9/27/2013
4.9/5.0
Our invitations and other wedding paper items were printed on high quality paper, they looked elegant, and they were reasonably priced. The staff was responsive, and thorough. They offered samples at a minimum cost, which helped me select the type of paper for our invitations and programs. I exchanged multiple emails with the staff regarding changes or corrections, and they were always professional and detailed.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thanks for your review! We are happy you were so pleased with both your invites and the experience!
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Lichelle
Wedding:
8/24/2013
5.0/5.0
Excellent customer service, was dealt with very well all my questions were answered. Problems encountered when trying to order was resolved right away. Products are gorgeous and so professionally done. Also the worker Marlene shes excellent lovely lady. WILL DEFINITELY RECOMMEND KLEINFELD TO ANYONE WHO'S LOOKING FOR PRODUCTS THAT WOULD WOW GUEST.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for sharing your experience. We strive to exceed expectations, and we hope you'll shop with us again soon!
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Teri
Wedding:
5/25/2013
4.8/5.0
I was so pleased with the invitation choices and service from Kleinfeld Paper. The quality of the paper is unlike others I had seen. After I received my samples and my order was placed I was assigned a special person to communicate with. Janet was so kind and attentive to every detail. I made some changes and she was right on it. Once everything was finalized it took 2 days to arrive at my doorstep!! At the end of my journey with Janet she told me what a pleasure it was to work with me!!! The pleasure was certainly all mine. I highly recommend Kleinfeld Paper.
Services Used: Invitations
Kleinfeld Paper responded with the following comments:

Thank you for your review!

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