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Krautner Photography

MI
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LOCATION

MI US

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Photography

INFO FOR PHOTOGRAPHY

What primary photographic style do you identify with?
Contemporary, Photojournalism, Portraiture, Traditional / Posed
What do your packages include?
Albums, Custom Graphic Design, Digital Files, Flush Mount, Matted Prints, Video Montage
Do you have liability insurance?
Yes

REVIEWS

1.5
out of 5.0
1.5/5.0
1.4/5.0
1.4/5.0
1.5/5.0
1.5/5.0
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Sandra
Wedding:
11/11/2011
0.0/5.0
Heather Krautner is a sham. Horrible to work with. I have all these bad reviews beat. My daughter was married on 11/11/11 and we still have not received the DVD with pictures, she forced us to pay for a trash the dress shoot, but she has never done it, and refuses to give us back the money. She did not take any family pictures that I asked for at the wedding. She is horrible and only cares about her. When we waited for several months to get in and see her, we found out she had elective surgery and was not working. If you want a professional photographer, please run like hell if you see her...
Heather Krautner is a sham. Horrible to work with. I have all these bad reviews beat. My daughter was married on 11/11/11 Read more...
Heather Krautner is a sham. Horrible to work with. I have all these bad reviews beat. My daughter was married on 11/11/11 and we still have not received the DVD with pictures, she forced us to pay for a trash the dress shoot, but she has never done it, and refuses to give us back the money. She did not take any family pictures that I asked for at the wedding. She is horrible and only cares about her. When we waited for several months to get in and see her, we found out she had elective surgery and was not working. If you want a professional photographer, please run like hell if you see her... Read less
Services Used: Photography
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Sarah
Wedding:
10/22/2011
0.0/5.0
Heather Kraunter is a FRAUD. She may seem nice in the beginning be careful dont let that fool you she will screw you over in the end. She has been dishonest with us and has been unresponsive as to the status of our pictures. We got married in october only half our pictures were uploaded to her website. We have tried contacting about the missing pictures and didnt seem to care. Just put if off saying she would look into it and never did. She kept blowing us off. We finallly got her attention by blasting her company name on facebook. Sad how thats the way we get her to return our phone calls. She gave us excuse after excuse and we gave her time being the nice people that we are. It is now the 2 week of april the 2nd half of the pictures still have not been uploaded. Apparently they are on her camera in storage because she is moving to a new place but that was a month ago. Since then she has posted about 25 albums without finishing ours. She took pictures on march 18th for easter and they are now online but not our wedding pictures from 6 months ago. There is a huge problem there. I am beginning to think she lost them and doesnt want to cope to them. Not only is she making excuses but we see her taged in pictures downtown partying when she told us she couldnt make it to the office because she was recovering from an infection. She has failled to contact us about the status of our pics. To top it off I am 3 months pregnant and she knows yet she proceeds to cause this stress. We informed her we would be taking legal action if she did not contact us, and she has not. It seems to me she doesnt care. I have truly regret hiring her as a photographer I urge anyone considering her please find someone else. We are not the first person she has done this too. I guarantee she wont be the last. She is dishonest lazy, careless, selfish and very unprofessional. Please dont hire her this is the most important day of your life dont let her ruin it and have you live in regret. 6 months since our wedding we have to pictures to show very unhappy!
Heather Kraunter is a FRAUD. She may seem nice in the beginning be careful dont let that fool you she will screw you over Read more...
Heather Kraunter is a FRAUD. She may seem nice in the beginning be careful dont let that fool you she will screw you over in the end. She has been dishonest with us and has been unresponsive as to the status of our pictures. We got married in october only half our pictures were uploaded to her website. We have tried contacting about the missing pictures and didnt seem to care. Just put if off saying she would look into it and never did. She kept blowing us off. We finallly got her attention by blasting her company name on facebook. Sad how thats the way we get her to return our phone calls. She gave us excuse after excuse and we gave her time being the nice people that we are. It is now the 2 week of april the 2nd half of the pictures still have not been uploaded. Apparently they are on her camera in storage because she is moving to a new place but that was a month ago. Since then she has posted about 25 albums without finishing ours. She took pictures on march 18th for easter and they are now online but not our wedding pictures from 6 months ago. There is a huge problem there. I am beginning to think she lost them and doesnt want to cope to them. Not only is she making excuses but we see her taged in pictures downtown partying when she told us she couldnt make it to the office because she was recovering from an infection. She has failled to contact us about the status of our pics. To top it off I am 3 months pregnant and she knows yet she proceeds to cause this stress. We informed her we would be taking legal action if she did not contact us, and she has not. It seems to me she doesnt care. I have truly regret hiring her as a photographer I urge anyone considering her please find someone else. We are not the first person she has done this too. I guarantee she wont be the last. She is dishonest lazy, careless, selfish and very unprofessional. Please dont hire her this is the most important day of your life dont let her ruin it and have you live in regret. 6 months since our wedding we have to pictures to show very unhappy! Read less
Services Used: Photography
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nothappy
Wedding:
10/22/2011
0.0/5.0
It will be 6, yes 6 months from our wedding and we haven't even gotten all of our pictures uploaded to her website. What's funny is that there has been a ton of Easter pics uploaded for her other clients and Easter was what, last week. So why cant she upload something from 6 months ago, but has no problem uploading things from last week? I've put this on here before and was nice enough to take it down when she asked me to but this has gone on long enough. Krautner Photography was our biggest mistake we made for our wedding. I'm all about giving people time in the time of need but when I see you tagged in pics of downtown for the St. Patty's Day when you were supposedly sick and not able to do anything that is where I draw the line.
Way to be on top of your business.
It will be 6, yes 6 months from our wedding and we haven't even gotten all of our pictures uploaded to her website. What's Read more...
It will be 6, yes 6 months from our wedding and we haven't even gotten all of our pictures uploaded to her website. What's funny is that there has been a ton of Easter pics uploaded for her other clients and Easter was what, last week. So why cant she upload something from 6 months ago, but has no problem uploading things from last week? I've put this on here before and was nice enough to take it down when she asked me to but this has gone on long enough. Krautner Photography was our biggest mistake we made for our wedding. I'm all about giving people time in the time of need but when I see you tagged in pics of downtown for the St. Patty's Day when you were supposedly sick and not able to do anything that is where I draw the line.
Way to be on top of your business. Read less
Services Used: Photography
Bg5
GM
Wedding:
9/24/2011
0.4/5.0
We had a September wedding and finally received a DVD with the pictures in April (7 months after the wedding). The contract indicated 4 months at most and she stated that it would be quicker than that since all we wanted was a DVD with the pictures--no prints! There are still a few pictures that we didn't receive because the DVD was scratched. It has been extremely difficult to get into contact with her. While we did try to be understanding of whatever situations were coming up in her life (it seems like she may have had a rough half year), we would have appreciated some sort of communication with her. We ALWAYS had to be the ones trying to get into contact with her to find out the status of the pictures and it almost always took a several tries before she would respond--we are still waiting for her to respond to a few emails/messages. Heather has been very unprofessional from almost the very beginning (made a few comments at the wedding, very unresponsive, etc.)
Eventually we got fed up and we told her that we would pick up the pictures ourselves. We set up a date, but when my husband got there to pick them up, her office was no longer there. He texted her, and she responded right away (for once!) and stated that she wouldn't be able to do it that day and that she would drop them off herself. She did that (thankfully!), but now we're trying to get a few last pictures since the DVD was scratched. I gave her half stars because we did get most of our pictures, but the experience was very underwhelming.
We had a September wedding and finally received a DVD with the pictures in April (7 months after the wedding). The Read more...
We had a September wedding and finally received a DVD with the pictures in April (7 months after the wedding). The contract indicated 4 months at most and she stated that it would be quicker than that since all we wanted was a DVD with the pictures--no prints! There are still a few pictures that we didn't receive because the DVD was scratched. It has been extremely difficult to get into contact with her. While we did try to be understanding of whatever situations were coming up in her life (it seems like she may have had a rough half year), we would have appreciated some sort of communication with her. We ALWAYS had to be the ones trying to get into contact with her to find out the status of the pictures and it almost always took a several tries before she would respond--we are still waiting for her to respond to a few emails/messages. Heather has been very unprofessional from almost the very beginning (made a few comments at the wedding, very unresponsive, etc.)
Eventually we got fed up and we told her that we would pick up the pictures ourselves. We set up a date, but when my husband got there to pick them up, her office was no longer there. He texted her, and she responded right away (for once!) and stated that she wouldn't be able to do it that day and that she would drop them off herself. She did that (thankfully!), but now we're trying to get a few last pictures since the DVD was scratched. I gave her half stars because we did get most of our pictures, but the experience was very underwhelming. Read less
Services Used: Photography
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edryer123
Wedding:
8/7/2011
0.0/5.0
It has been nearly a year. A YEAR! I have not seen my engagement pictures posted. Nor have I received my wedding albums. She has no working email, facebook, or website. We will be taking legal action as I still have not gotten a return call from her. I have called a dozen times in a week. She showed up to my wedding in a short black dress that continuously blew up exposing her undergarments at my outdoor wedding and proceeded to gain sympathy by telling me of her impending divorce. Her professionalism is seriously lacking and her contracts are a fraud. I am so glad I kept it to take to an attorney. DO NOT USE HER!
It has been nearly a year. A YEAR! I have not seen my engagement pictures posted. Nor have I received my wedding albums. Read more...
It has been nearly a year. A YEAR! I have not seen my engagement pictures posted. Nor have I received my wedding albums. She has no working email, facebook, or website. We will be taking legal action as I still have not gotten a return call from her. I have called a dozen times in a week. She showed up to my wedding in a short black dress that continuously blew up exposing her undergarments at my outdoor wedding and proceeded to gain sympathy by telling me of her impending divorce. Her professionalism is seriously lacking and her contracts are a fraud. I am so glad I kept it to take to an attorney. DO NOT USE HER! Read less
Services Used: Photography
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Nicole
Wedding:
7/30/2011
0.5/5.0
Hiring Heather to photograph my wedding is one of biggest regrets ever. She is unorganized, disrespectful, and unresponsive. My husband had to go to her studio on five different occasions to get our wedding pictures. One time he was there for over three hours because he refused to leave without her giving us our pictures. Thank goodness he did this, because I now know multiple people that have taken legal action against her because they have not received their pictures. In addition, She showed up to my wedding dressed so incredibly inappropriately that I considered sending her home. I was embarrassed that she was standing in front of my family the way she was dressed.

The bottom line though is that she does not take good pictures. She hardly took any posed photos of my husband and I, and I do not have one single photo of the two of us that I think is of good enough quality to hang on my wall. She took zero candid pictures of my husband and I at the reception. The only pictures of my parents and in-laws are the ones that we posed for before the ceremony. There are none of them at the ceremony and none at the reception. Despite giving her a shots list, she did not take one single picture of my parents, brothers, husband, and myself. Every single time I turned around, both Heather and her assistant were outside the reception hall taking a cigarette break. These cigarette breaks were plentiful and long too.

Please do not make the same mistake I did by hiring Heather. I know she is affordable, but spend the extra money and hire a different photographer. I will never forgive myself for not trusting my gut and walking away from her (and our deposit) when we had problems with her before the wedding. If you have already hired Heather, forfeit your deposit and walk away. You will be so happy you did in the long run. Do not hire this person. You will regret it.
Hiring Heather to photograph my wedding is one of biggest regrets ever. She is unorganized, disrespectful, and Read more...
Hiring Heather to photograph my wedding is one of biggest regrets ever. She is unorganized, disrespectful, and unresponsive. My husband had to go to her studio on five different occasions to get our wedding pictures. One time he was there for over three hours because he refused to leave without her giving us our pictures. Thank goodness he did this, because I now know multiple people that have taken legal action against her because they have not received their pictures. In addition, She showed up to my wedding dressed so incredibly inappropriately that I considered sending her home. I was embarrassed that she was standing in front of my family the way she was dressed.

The bottom line though is that she does not take good pictures. She hardly took any posed photos of my husband and I, and I do not have one single photo of the two of us that I think is of good enough quality to hang on my wall. She took zero candid pictures of my husband and I at the reception. The only pictures of my parents and in-laws are the ones that we posed for before the ceremony. There are none of them at the ceremony and none at the reception. Despite giving her a shots list, she did not take one single picture of my parents, brothers, husband, and myself. Every single time I turned around, both Heather and her assistant were outside the reception hall taking a cigarette break. These cigarette breaks were plentiful and long too.

Please do not make the same mistake I did by hiring Heather. I know she is affordable, but spend the extra money and hire a different photographer. I will never forgive myself for not trusting my gut and walking away from her (and our deposit) when we had problems with her before the wedding. If you have already hired Heather, forfeit your deposit and walk away. You will be so happy you did in the long run. Do not hire this person. You will regret it. Read less
Services Used: Photography
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not
Wedding:
6/25/2011
2.8/5.0
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Services Used: Photography
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Anonymous
Wedding:
2+ years ago
0.8/5.0
My husband and I were married back in 2011 and it took nearly 6 months for her to post our pictures online. When she finally said they were ready we went to her studio and sat there for an hour and waited to received our DVD. She said she would get the other ones ready and would call us with a time to pick them up and had never heard anything. She still owes us 3 DVD's of our engagement pictures and 4 photo albums that we paid for. We sent a list of picture in over a year ago and still have not heard anything. We have tried email and calling but nothing in return. We paid alot of money to have her take pictures and it was not worth it. Biggest mistake. Our pictures that she did take did not turn out well at all. If anyone has any information on how to contact her it would be appreciated.
My husband and I were married back in 2011 and it took nearly 6 months for her to post our pictures online. When she Read more...
My husband and I were married back in 2011 and it took nearly 6 months for her to post our pictures online. When she finally said they were ready we went to her studio and sat there for an hour and waited to received our DVD. She said she would get the other ones ready and would call us with a time to pick them up and had never heard anything. She still owes us 3 DVD's of our engagement pictures and 4 photo albums that we paid for. We sent a list of picture in over a year ago and still have not heard anything. We have tried email and calling but nothing in return. We paid alot of money to have her take pictures and it was not worth it. Biggest mistake. Our pictures that she did take did not turn out well at all. If anyone has any information on how to contact her it would be appreciated. Read less
Services Used: Photography
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tmoney248
Wedding:
12/11/2010
0.0/5.0
Noooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Noooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Noooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo Read less
Services Used: Photography
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Angila
Wedding:
10/9/2010
0.0/5.0
I have debated on posting anything for over a year now but the time has come. It will be 2 years in October since my wedding and I still have yet to receive anything but a disc that I paid an additional $250.00 for since it was not part of the package. I'm surprised I even got that considering it was "lost in the mail" 3 times! I have not received my wedding album, 3 DVD Slideshows or the 2 mother albums that have been paid for well over a year ago. Heather finally posted my wedding on the website in June 2011 after months of bothering her to do so! We sent a certified letter in Nov. 2011 since she was not returning any of my calls or e-mails and she called right away promising that we would have our books in 2 weeks after giving me a sob story about her divorce, illness, bad employees, you name it. It is now April 2012 and we still have not received anything. Her website no longer exists, the e-mails just bounce back, one phone number is full of voicemails, and the other number accepts voicemails but I have not received a call back. We tried to send her another certified letter but it was returned as undeliverable. After doing a little research I did find her and she is now listed under a different business called KP Studios. Unfortunately, the phone # is the same one that I keep leaving messages on.

http://www.ppa.com/findaphotographer/47155/Heather-Burt.php

I contacted Channel 7 Call for action and I also reported her with the Better Business Bureau.

I called again yesterday and left her another message in hopes that someday we will get our wedding albums but I doubt it.
I have debated on posting anything for over a year now but the time has come. It will be 2 years in October since my Read more...
I have debated on posting anything for over a year now but the time has come. It will be 2 years in October since my wedding and I still have yet to receive anything but a disc that I paid an additional $250.00 for since it was not part of the package. I'm surprised I even got that considering it was "lost in the mail" 3 times! I have not received my wedding album, 3 DVD Slideshows or the 2 mother albums that have been paid for well over a year ago. Heather finally posted my wedding on the website in June 2011 after months of bothering her to do so! We sent a certified letter in Nov. 2011 since she was not returning any of my calls or e-mails and she called right away promising that we would have our books in 2 weeks after giving me a sob story about her divorce, illness, bad employees, you name it. It is now April 2012 and we still have not received anything. Her website no longer exists, the e-mails just bounce back, one phone number is full of voicemails, and the other number accepts voicemails but I have not received a call back. We tried to send her another certified letter but it was returned as undeliverable. After doing a little research I did find her and she is now listed under a different business called KP Studios. Unfortunately, the phone # is the same one that I keep leaving messages on.

http://www.ppa.com/findaphotographer/47155/Heather-Burt.php

I contacted Channel 7 Call for action and I also reported her with the Better Business Bureau.

I called again yesterday and left her another message in hopes that someday we will get our wedding albums but I doubt it. Read less
Services Used: Photography
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ecalbu
Wedding:
9/3/2010
4.7/5.0
Heather is the main photographer and helped us out immensly! We originally had a photographer all set to go, but found out 3 months before our wedding they were frauds. Heather heard our story and helped us out by doing our wedding on such a short notice. She is decently priced and works very well will everyone.
Heather is the main photographer and helped us out immensly! We originally had a photographer all set to go, but found out Read more...
Heather is the main photographer and helped us out immensly! We originally had a photographer all set to go, but found out 3 months before our wedding they were frauds. Heather heard our story and helped us out by doing our wedding on such a short notice. She is decently priced and works very well will everyone. Read less
Services Used: Photography
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SpeedChick21
Wedding:
10/10/2009
4.8/5.0
High quality beautiful photographs and awesome pricing! Just wish she were a little close to where I live (we live like 2 hours apart) so I could go into the studio instead of doing everything online or via email...That being said, I couldn't have asked for a more responsive vendor to communicate online with! Emails were responded to within a couple hours! Her husband is a huge help for weddings too! :o) Thanks Heather!!!
High quality beautiful photographs and awesome pricing! Just wish she were a little close to where I live (we live like 2 Read more...
High quality beautiful photographs and awesome pricing! Just wish she were a little close to where I live (we live like 2 hours apart) so I could go into the studio instead of doing everything online or via email...That being said, I couldn't have asked for a more responsive vendor to communicate online with! Emails were responded to within a couple hours! Her husband is a huge help for weddings too! :o) Thanks Heather!!! Read less
Services Used: Photography
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MZ_NOLIMIT
Wedding:
10/3/2009
5.0/5.0
OMG!!!! WHAT CAN WE SAY HEATHER WAS GREAT OUR ENTIRE WEDDING PARTY AND ALL GUEST GAVE GREAT REVIEWS ABOUT HER WE ALSO HAD OUR ENGAGEMENT PICTURES DONE BY HER AND THEY WERE AWESOME WE'RE LOOKING FORWARD TO WORKING WITH HEATHER AGAIN.

BRIAN & LAKEA PRIESTLY

DETROIT, MI
OMG!!!! WHAT CAN WE SAY HEATHER WAS GREAT OUR ENTIRE WEDDING PARTY AND ALL GUEST GAVE GREAT REVIEWS ABOUT HER WE ALSO HAD Read more...
OMG!!!! WHAT CAN WE SAY HEATHER WAS GREAT OUR ENTIRE WEDDING PARTY AND ALL GUEST GAVE GREAT REVIEWS ABOUT HER WE ALSO HAD OUR ENGAGEMENT PICTURES DONE BY HER AND THEY WERE AWESOME WE'RE LOOKING FORWARD TO WORKING WITH HEATHER AGAIN.

BRIAN & LAKEA PRIESTLY

DETROIT, MI Read less
Services Used: Photography
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