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Kray Chic

Novi , MI

LOCATION

Novi, MI US

WEBSITE

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Dress & Attire

REVIEWS

4.5
out of 5.0
4.6/5.0
4.1/5.0
4.6/5.0
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hispotato
Wedding:
5/29/2010
4.4/5.0
I loved Larry and Kray Chic. I was driving by one day before work after having been to twenty bridal salons and thought, "why not?" I was by myself, but the first dress I tried on was the one! I called my bridesmaid and made her meet me there the next day just to have that validation and purchased it within 10 minutes of trying it on the next day. I could go on about how perfect the dress is, but I'll spare you! Larry was great. He had a ton of ideas about the wedding, reception, and bridal party attire. He was very helpful and on top of everything. He has since closed that store and is running B.Ella Bridal in Northville. I've been in there and he still remembers me and is still taking care of me by getting my dress cleaned and preserved. He has great taste and I would recommend him to anyone searching.
I loved Larry and Kray Chic. I was driving by one day before work after having been to twenty bridal salons and thought, Read more...
I loved Larry and Kray Chic. I was driving by one day before work after having been to twenty bridal salons and thought, "why not?" I was by myself, but the first dress I tried on was the one! I called my bridesmaid and made her meet me there the next day just to have that validation and purchased it within 10 minutes of trying it on the next day. I could go on about how perfect the dress is, but I'll spare you! Larry was great. He had a ton of ideas about the wedding, reception, and bridal party attire. He was very helpful and on top of everything. He has since closed that store and is running B.Ella Bridal in Northville. I've been in there and he still remembers me and is still taking care of me by getting my dress cleaned and preserved. He has great taste and I would recommend him to anyone searching. Read less
Services Used: Dress & Attire
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Laura
Wedding:
5/7/2010
3.4/5.0
I LOVED my wedding dress. It was gorgeous, and everything worked out in the end, but there were some issues with the salon.
Larry and Lori helped me the most. Larry is the owner, and Lori, along with other ladies that worked there--were fabulous. My alterations were perfect.

My issues had to do with the bad timing of the salon closing down a week before my wedding. Kray Chic lost its lease in Novi. They had to be closed and moved out by the end of April. I was supposed to pick up my freshly steamed dress at the beginning of May for my May 7th wedding. I NEVER received a letter or a phone call that they were closing. Fortunately, I read about it on The Knot local chat boards. Someone mentioned that it was closing, and I immediately called the salon. I called FIVE times, and it always went to voice mail. I left three messages, nobody ever called me back. I finally left work early one day and drove out there (I live nearly an hour away from the salon). Yes, they were extremely busy, helping out other flustered brides, because they were closing. However, when I got to the counter, the lady said, "Well, we sent out a letter." Oh. A letter. Well, I didn't get their supposed letter, and it was now April 27th, thank goodness I happened to hear about it from somewhere else that they were closing. I strongly believe they should have called me back after hearing my phone messages, and at the very least there should have been a simple "I'm so sorry you didn't receive our letter." Common sense customer service. At that point, all I wanted to do was take my dress home with me. But, they couldn't find it. Talk about STRESS. I was in tears. Finally, after fifteen minutes of my heart pounding in my chest, the lady talked to the owner on the phone, and found out that it was "next to be pressed" and I could pick it up the following day. So, I left work early again, drove out there the following day, and I was able to store it at my friend's house until the wedding. But, it was clear that it was not pressed at all--which was supposed to be in the price of the dress. At that point, I didn't care, I was just extremely happy to have my dress.
As I mentioned, it is my understanding that Kray Chic is no longer a salon anywhere, but the owner, and some of the employees now work out of a different salon in Northville.
I LOVED my wedding dress. It was gorgeous, and everything worked out in the end, but there were some issues with the Read more...
I LOVED my wedding dress. It was gorgeous, and everything worked out in the end, but there were some issues with the salon.
Larry and Lori helped me the most. Larry is the owner, and Lori, along with other ladies that worked there--were fabulous. My alterations were perfect.

My issues had to do with the bad timing of the salon closing down a week before my wedding. Kray Chic lost its lease in Novi. They had to be closed and moved out by the end of April. I was supposed to pick up my freshly steamed dress at the beginning of May for my May 7th wedding. I NEVER received a letter or a phone call that they were closing. Fortunately, I read about it on The Knot local chat boards. Someone mentioned that it was closing, and I immediately called the salon. I called FIVE times, and it always went to voice mail. I left three messages, nobody ever called me back. I finally left work early one day and drove out there (I live nearly an hour away from the salon). Yes, they were extremely busy, helping out other flustered brides, because they were closing. However, when I got to the counter, the lady said, "Well, we sent out a letter." Oh. A letter. Well, I didn't get their supposed letter, and it was now April 27th, thank goodness I happened to hear about it from somewhere else that they were closing. I strongly believe they should have called me back after hearing my phone messages, and at the very least there should have been a simple "I'm so sorry you didn't receive our letter." Common sense customer service. At that point, all I wanted to do was take my dress home with me. But, they couldn't find it. Talk about STRESS. I was in tears. Finally, after fifteen minutes of my heart pounding in my chest, the lady talked to the owner on the phone, and found out that it was "next to be pressed" and I could pick it up the following day. So, I left work early again, drove out there the following day, and I was able to store it at my friend's house until the wedding. But, it was clear that it was not pressed at all--which was supposed to be in the price of the dress. At that point, I didn't care, I was just extremely happy to have my dress.
As I mentioned, it is my understanding that Kray Chic is no longer a salon anywhere, but the owner, and some of the employees now work out of a different salon in Northville. Read less
Services Used: Dress & Attire
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Matt&Gina09
Wedding:
11/14/2009
4.8/5.0
I purchased my original dress at a different salon and knew that it wasn't the right one, so 30 days before my wedding I wandered into Kray Chic and found the dress of my dreams. They were having a sample sale, so I purchased it for a great price. They did my alterations relatively quickly as I didn't have much time left. The top was quite a bit loose on my wedding day, so I wish I would have had more time to get it fitted properly, or even ordered in my correct size, so that it wouldn't have had to be taken in so much.

I did mention that it didn't feel secure on top during my fitting, but they were pretty busy that day and said that once all the buttons were secured it would fit perfectly. I had to hike it up several times throughout the ceremony and reception. So my only suggestion would be to make certain everything fits how you want it to before you leave the store and make certain you give yourself time between fittings and wedding date.

The staff was great and very friendly. I didn't have any other issues otherwise.
I purchased my original dress at a different salon and knew that it wasn't the right one, so 30 days before my wedding I Read more...
I purchased my original dress at a different salon and knew that it wasn't the right one, so 30 days before my wedding I wandered into Kray Chic and found the dress of my dreams. They were having a sample sale, so I purchased it for a great price. They did my alterations relatively quickly as I didn't have much time left. The top was quite a bit loose on my wedding day, so I wish I would have had more time to get it fitted properly, or even ordered in my correct size, so that it wouldn't have had to be taken in so much.

I did mention that it didn't feel secure on top during my fitting, but they were pretty busy that day and said that once all the buttons were secured it would fit perfectly. I had to hike it up several times throughout the ceremony and reception. So my only suggestion would be to make certain everything fits how you want it to before you leave the store and make certain you give yourself time between fittings and wedding date.

The staff was great and very friendly. I didn't have any other issues otherwise. Read less
Services Used: Dress & Attire
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Robyn
Wedding:
10/17/2009
5.0/5.0
I had a great experience with Larry, Bill, Lorie and Nancy. They know their stuff, give honest opinions and have beautiful gowns. I would only caution that as others have mentioned, they don't answer the phone if they are with a customer. Since they are so good at what they do, they usually have customers all the time which means you need to call back more than once to get a hold of a person, or just stop in in person to talk to them. (I knew this ahead of time so it didn't bother me)

I loved my wedding dress, and the bridesmaid dress I chose was also beautiful and sexy. They have a better selection of bridesmaid dresses than most. Their seamstress is very good and very friendly.

The prices are really fair, you can't compare them to David's Bridal but to other high end Bridal Stores they are on the more reasonable side.

I would recommend Kray Chic any day, you just have to stop in and let Larry and Bill pamper you!!
I had a great experience with Larry, Bill, Lorie and Nancy. They know their stuff, give honest opinions and have beautiful Read more...
I had a great experience with Larry, Bill, Lorie and Nancy. They know their stuff, give honest opinions and have beautiful gowns. I would only caution that as others have mentioned, they don't answer the phone if they are with a customer. Since they are so good at what they do, they usually have customers all the time which means you need to call back more than once to get a hold of a person, or just stop in in person to talk to them. (I knew this ahead of time so it didn't bother me)

I loved my wedding dress, and the bridesmaid dress I chose was also beautiful and sexy. They have a better selection of bridesmaid dresses than most. Their seamstress is very good and very friendly.

The prices are really fair, you can't compare them to David's Bridal but to other high end Bridal Stores they are on the more reasonable side.

I would recommend Kray Chic any day, you just have to stop in and let Larry and Bill pamper you!! Read less
Services Used: Dress & Attire
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HeidiMarie95
Wedding:
9/4/2009
1.6/5.0
We used Kray Chic for my gown and my bridesmaid's gown. They were extremely nice and wonderful when we went in and bought it, and I loooooooved my dress, but I sort of wish I would have ordered it elsewhere.
First of all, they were rude on the phone to me and several of my bridesmaids, and always acted inconvenienced when we called. Half the time they did not answer the phone during normal business hours. One of my bridesmaids had a really bad experience when she picked up her gown there.
The alterations woman, Olga, was very nice and listened to me and generally did a good job, but on the day of the wedding there was something very wrong with my bustle. It kept falling off and even when it was bustled, the back was dragging a few inches on the floor. I had the same shoes on that it was altered in, but it just wasn't altered properly in the back. It was sort of a pain, although honestly I don't know what happened and it could have been my MOH not doing it properly.
We used Kray Chic for my gown and my bridesmaid's gown. They were extremely nice and wonderful when we went in and bought Read more...
We used Kray Chic for my gown and my bridesmaid's gown. They were extremely nice and wonderful when we went in and bought it, and I loooooooved my dress, but I sort of wish I would have ordered it elsewhere.
First of all, they were rude on the phone to me and several of my bridesmaids, and always acted inconvenienced when we called. Half the time they did not answer the phone during normal business hours. One of my bridesmaids had a really bad experience when she picked up her gown there.
The alterations woman, Olga, was very nice and listened to me and generally did a good job, but on the day of the wedding there was something very wrong with my bustle. It kept falling off and even when it was bustled, the back was dragging a few inches on the floor. I had the same shoes on that it was altered in, but it just wasn't altered properly in the back. It was sort of a pain, although honestly I don't know what happened and it could have been my MOH not doing it properly. Read less
Services Used: Dress & Attire
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shelleyandnate
Wedding:
7/10/2009
4.6/5.0
I found my dream dress at Kray Chic. Bill, Larry and Lorie made me feel like a princess when trying on dresses and getting fitted. I truly trusted their opinion and was so happy with my choice. I purchased my veil there as well.
I found my dream dress at Kray Chic. Bill, Larry and Lorie made me feel like a princess when trying on dresses and getting Read more...
I found my dream dress at Kray Chic. Bill, Larry and Lorie made me feel like a princess when trying on dresses and getting fitted. I truly trusted their opinion and was so happy with my choice. I purchased my veil there as well. Read less
Services Used: Dress & Attire
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Megan
Wedding:
6/12/2009
4.4/5.0
I loved working with the guys at Salon Kray Chic. I tried on 90 dresses at 5 different stores before going to their store. My dress was absolutely perfect and if it wasn't for them I would have never found it. They also helped in selecting the bridesmaid dresses, veil and some accessories.
I loved working with the guys at Salon Kray Chic. I tried on 90 dresses at 5 different stores before going to their store. Read more...
I loved working with the guys at Salon Kray Chic. I tried on 90 dresses at 5 different stores before going to their store. My dress was absolutely perfect and if it wasn't for them I would have never found it. They also helped in selecting the bridesmaid dresses, veil and some accessories. Read less
Services Used: Dress & Attire
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anneb
Wedding:
6/6/2009
4.5/5.0
I actually purchased my gown from a different boutique that had went out of business, so my experience was more on the service/tailoring end rather than dress selection. I adored my dress though and was a bit nervous entrusting a new store with my gown. They were so friendly and reassuring and made me feel very comfortable even though I hadn't purchased from them. A lovely atmosphere and tons of smiles. Their seamstress did an amazing job and had this idea for a unique side bustle which was awesome! My only complaint would be that the first quote I got for my alterations was a bit outrageous, but we gave them a call and they helped us figure it out. Yes, maybe a little more than others still, but they do such great work.
I actually purchased my gown from a different boutique that had went out of business, so my experience was more on the Read more...
I actually purchased my gown from a different boutique that had went out of business, so my experience was more on the service/tailoring end rather than dress selection. I adored my dress though and was a bit nervous entrusting a new store with my gown. They were so friendly and reassuring and made me feel very comfortable even though I hadn't purchased from them. A lovely atmosphere and tons of smiles. Their seamstress did an amazing job and had this idea for a unique side bustle which was awesome! My only complaint would be that the first quote I got for my alterations was a bit outrageous, but we gave them a call and they helped us figure it out. Yes, maybe a little more than others still, but they do such great work. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.6/5.0
I bought EVERYTHING here. Dress, shoes, wraps, bridesmaid dresses, FG dresses, brooches. I loved everything they offered. They were SO attentive... and that's actually my only complaint. Sometimes they're SO attentive to their in-store help that they don't answer the phone. THat's rare. But it did happen a couple times. However, I would go back to them again and again. Their seemstress is just to die for. Everything fit like a glove!
I bought EVERYTHING here. Dress, shoes, wraps, bridesmaid dresses, FG dresses, brooches. I loved everything they offered. Read more...
I bought EVERYTHING here. Dress, shoes, wraps, bridesmaid dresses, FG dresses, brooches. I loved everything they offered. They were SO attentive... and that's actually my only complaint. Sometimes they're SO attentive to their in-store help that they don't answer the phone. THat's rare. But it did happen a couple times. However, I would go back to them again and again. Their seemstress is just to die for. Everything fit like a glove! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I love Kray Chic and all the people who work there. I also have a special place in my heart for Anita, the beautiful florist who shares space with them (her work is amazing too). They are all like one big happy family ready to help you with anything. Larry, Bill and Nancy were so incredible. Nancy helped me into my first dress and that was it, one dress and I was done. She was amazing. It was the best experience and I would highly recommend them. You hear horror stories about dress shopping and then you go to Kray Chic and you are treated like a queen.
I love Kray Chic and all the people who work there. I also have a special place in my heart for Anita, the beautiful Read more...
I love Kray Chic and all the people who work there. I also have a special place in my heart for Anita, the beautiful florist who shares space with them (her work is amazing too). They are all like one big happy family ready to help you with anything. Larry, Bill and Nancy were so incredible. Nancy helped me into my first dress and that was it, one dress and I was done. She was amazing. It was the best experience and I would highly recommend them. You hear horror stories about dress shopping and then you go to Kray Chic and you are treated like a queen. Read less
Services Used: Dress & Attire
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