La Bella Spa and Salon

Albuquerque , NM


Albuquerque, NM US
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Unique Services


out of 5.0
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I was initially VERY excited about their Bride & Bridesmaids package deal - $90 each for consultation, hair and make-up the day of the wedding. Well, I had to talk to three different receptionists on three different days to finally find someone to care enough to answer all my questions and schedule my appointments in. A few weeks later, when I'm calling to confirm appointments and schedule consultations, I find this particular receptionist no longer works there! Therefore, I am stuck dealing with unmotivated staff yet again. I ask about scheduling a consultation and am given an E-MAIL ADDRESS to send my desired times to. I sent my email out and NEVER received a response verifying my consultation date and time would be ok. I called and called and was told the girl that does the email is the only one who could schedule my appointment - was never given a phone number for her. So I went in the process of finding a new salon (see review for Alchemy Hair Studio) and was planning on canceling my La Bella appointments a few days before the wedding. I was so upset with their customer service, I was going to wait until the last minute to cancel so no other brides would suffer the same scheduling fates. Maybe a little vindictive, but as far as I know, that has been really my only Bridezilla moments. So back on topic - I get my appointments settled with Alchemy and on May 13th (cut and color on the 15th, consultation the 23rd and day of on the 30th) I get a call from LA BELLA regarding my consultation appointment which I had emailed the girl about scheduling on May 16th! The girl on the phone says "I am just confirming your consultation appointment for tomorrow, May 16th". I informed her that because I had received NO response to my email and had no concrete appointment set, I had found another hair salon to take my business to and she could clear my name off their list for the 16th and the 30th. No apologies, nothing - she just said "I'll take care of that for you" and hung up. Just bad customer service all the way around and NO communication with the client. You are taking matters into your own hands if you go here - good luck, I definitely DO NOT recommend it!
Services Used: Unique Services
I looked great, and it was a really calming atmosphere.
Services Used: Beauty & Health
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