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La Rosa Cubana Cigars

New York , NY

LOCATION

862 6th Avenue 2nd Floor
New York, NY US 10001

PHONE

212-532-7450

WEBSITE

View website
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Unique Services

REVIEWS

3.5
out of 5.0
3.5/5.0
3.3/5.0
3.5/5.0
3.7/5.0
3.5/5.0
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Anonymous
Wedding:
Recently Married
0.2/5.0
Scam with garbage cigars.

This company has the following site http://www.larosacubanacigars.com/
in which they offer rollers for weddings.

I had a contract with a guaranteed 100 cigars and we would need to pay for additional. The roller was supposed to be there for two hours. He spent a total of 30 minutes, didn't roll even 100 and my friends & family gave him over 300 extra to roll more cigars. He got in an argument with the maitre d' and ran off when we asked him why he didn't finish his work.

Our wedding was great... and the only disappointment was this loser and his company.

If you want a cigar roller for your wedding, please try someone else. It was a very disappointing experience.
Services Used: Favors & Gifts, Unique Services
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Adrienne
Wedding:
3/29/2014
4.8/5.0
I wanted a cigar roller at my wedding as a birthday gift to my husband, since we were getting married on his birthday and La Rosa Cubana was so affordable so I went with them. Booking was quick and easy but in the last month I was very nervous because of the bad reviews that I saw. I emailed Frank about my concerns 3 weeks before the wedding, the first time he did not respond but I resent it and he responded this time and assured me that they would be on time and things would be done correctly or my money would be refunded. Thankfully they came through! They were there for my cocktail hour, we stopped by and saw them towards the end and our labels were correct. The labels looked great, that wasn't super important to me although I was happy to see them done right. What was important was they were there when they were supposed to be, they were friendly and my guests said that the cigars were great and really fresh. I'm glad I had them at my wedding, they did a terrific job, and my husband really appreciate this gift.
Services Used: Unique Services
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HBA
Wedding:
9/7/2012
0.9/5.0
We wanted to have cigars as our wedding favor. We designed monograms with our wedding date as the label. We were very disappointed to find that on our wedding day they were unprepared and did not have the monogram labels we spent time to design, in fact there was no labels on it at all wihich made it look unfinished and cheesy. We called the manager numerous times (who is very difficult to get in touch with). Finally when we spoke with him, he said they would send us a few extra cigars to make it up to us . It's been 3 months still NO cigars. To make matters worse we found out months after the fact, the cigar roller was asking our guests to drive him home after the wedding! Very unprofessional.
Services Used: , Favors & Gifts, Unique Services
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Jade
Wedding:
8/10/2012
4.9/5.0
EXCELLENT. All the guests at our wedding used the same adjective to describe the cigars...fresh! I am not a cigar smoker but my husband is and he was so thrilled. Frank was professional, flexible, and honest during the planning process. They cigar roller was professional and truly a noteworthy addition to our wedding celebration.
Services Used: Unique Services
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Adam
Wedding:
4/5/2012
1.0/5.0
After speaking with Tony on the phone, we agreed on a price and service. He advised me he would send a contract asap as well as proofs of a design for cigar wraps. After two weeks of waiting, I decided to call him and find out what was going on. He failed to call back after numerous messages and then failed to email back. All of a sudden, after giving up, I get an email three weeks later demanding I'd pay by paypal with still no contract or proofs, as well as no return callback. After reading another review of La Rosa regarding responsiveness and professionalism, I have to throughly agree. La Rosa, your in a business venture that is based on great communication, I suggest you work on it a bit
Services Used: Unique Services
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Jennifer
Wedding:
5/30/2010
5.0/5.0
The cigar roller was an absolute hit at our wedding! I worked with Francisco in nailing down all the details - he was flexible, professional and easy to work with. I highly recommend using La Rosa Cubana if you're considering taking your wedding to the next level and giving your guests a memorable treat!
Services Used: Rentals & Photobooths, Unique Services
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Anonymous
Wedding:
1+ year ago
0.0/5.0
About two weeks before my wedding I called them to make sure everything was in order (we signed the contract months before). I guess that since he already had my signature their boss didn't feel the need to get back to me even though I called and e-mailed EVERY DAY multiple times a day.

I wasn't sure that they would make it to my wedding. On the day they did come, but hours early. We told them that they were supposed to set up and get started at 10:00pm (as it stated in the contract) so he just sat around and waited.

I guess that he got tired of waiting because at 9:00pm he just started of his own accord. We wanted him to start late so after the dancing and cake cutting (and other things) people would have a nice surprise, but since he started early half the wedding was outside smoking for the rest of the night. Many of them missed the cake cutting, other desserts, and stopped dancing. We knew that cigars would be a distraction, that was why we wanted to most relaxing activity at the end of the night.

And the custom labels! We paid an extra $100 for them and did not get them, even though a good number of our e-mails and messages that we left were in regards to making sure that they remembered them. Afterwards when I called about a refund (just for the labels) there was NO answer. Despite multiple calls and messages no one got back to us with even an apology. Don't call La Rosa Cubana Cigars. Once you sign that contract they stop caring.
Services Used: Unique Services
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