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(9)

L&A Tent Rentals, Inc.

Stafford , VA

LOCATION

114 Shady Cove Lane
Stafford, VA US 22554 (map)

PHONE

866-526-2403

WEBSITE

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Rentals & Photobooths

REVIEWS

3.2
out of 5.0
3.2/5.0
3.1/5.0
2.9/5.0
3.3/5.0
3.4/5.0
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Me
Wedding:
7/7/2012
1.8/5.0
I have to agree with the others who have had negative experiences with this company. I really wanted to believe it wouldn't happen to me and it would all work out. They are unresponsive and seemingly unorganized.

The first indication should have been when the delivery address on the contract was incorrect and it took 3 weeks of unanswered emails and phone calls to correct it. Ok, no big deal, we got it taken care of. This was in January for a July wedding. That same contract contained my deposit information which was over 50% of the total (I wanted to pay while I had the funds available). Fast forward to 2 weeks before the wedding. I call and leave a voice mail to confirm details and final payment. Four days later my call is finally returned and shockingly they say they have no record of a contract or deposit. WHAT?! I promptly email my scanned copies of BOTH contracts from January and they tell me "it will be taken care of." It's not. A few days before my wedding, I get an email saying my deposit and final payment were unable to be processed due to the storm on June 29 that knocked out power all over town. Again, WHAT?! I provided the deposit in JANUARY. That should not be effected by a storm in JUNE.

The tent was set up in the correct location at the correct time. (Although you'd think they would have worked out where to put the dance floor prior to the day of the wedding, rather than calling the bride that morning.) The only redeeming thing about this company is that a few days before the wedding, we decide to add side walls an attempt to air condition the tent because it was going to be 100+ degrees. One of the owners says he will assist in setting up the AC and fans for the best airflow. I was not there, but as I understand it he showed up on time ready to help, but his folks who were supposed to bring the sidewalls did not show up. This was the morning of the wedding. Needless to say we ended up not using the tent at all because of the heat so that was a giant sunk cost.

I don't know why the Hendry House requires you to use this company. HH is part of an Arlington County park. L&A is based in Stafford and is not even close. I feel like there is some information missing here. There are many other, closer tent providers. Other than this, the HH is an excellent venue.
Services Used: Rentals & Photobooths
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Faith
Wedding:
10/15/2011
2.8/5.0
I am on the fence as to whether or not to recommend L&A Tent Rentals to other brides. They were the only tent company allowed at our ceremony/reception site in Arlington so we had no choice. At first they seemed very responsive. However, when it got close to our wedding, they didn't respond to my messages for 2-3 weeks at a time. The workers on the day of the wedding set up the tent completely wrong, putting the dance floor in the wrong place and causing my wedding planner to scramble to rearrange the entire floor plan. However, the overall look was beautiful, thanks in part to fantastic lighting from a different vendor.
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
2+ years ago
0.0/5.0
L&A Tent Rentals was a pain to deal with, unresponsive, and treated us like our business was a nuisance. Unfortunately. they have a virtual monopoly on providing tent services at our wedding location (Hendry House in Arlington) and they acted accordingly. Avoid them if at all possible, but if you must use them be prepared for unreturned phone calls/emails, a dismissive attitude, and a total absence of customer service.
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
2+ years ago
3.0/5.0
L&A Tent Rentals was the only tent company that we were able to use in conjunction with our venue and therefore the only vendor we were forced to work with. They provided a very basic, functional level of communication and correspondence. I called way in advance because I am a planner by nature, and was told to call back twice, and then had to ask a few times before they produced a contract. In the last weeks of planning, it was offered to us that their staff would set up chairs for a fee. I had a lot of details planned and wanted the caterers and wedding coordinator to focus on the decoration setup. However, on the day of our wedding the chairs were not set up by their staff. Our wedding coordinator called and requested that they send staff out to set up the chairs but was told that all available staff were at a movie set and could not leave. (She also could have spent her time working on other more productive tasks instead of making these phone calls but she was diligently trying to make sure we got what we paid for!) I did request, and finally receive, a refund from the company of the chair set up fee. My experience with this company makes me think that they take this account with the venue for granted, as they are their exclusive tent vendor. The customer service reflects an entitled attitude.
Services Used: Rentals & Photobooths
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newmrss
Wedding:
8/22/2009
4.5/5.0
Our biggest complaint with L&A Tent Rentals is that they were hard to get a hold of - their communication is lacking, hence the lower ratings on quality, responsiveness, and professionalism. The week of, however, they were very responsive. Our tent looked beautiful at the wedding. They had it set up on time (despite the driving rain) and the dance floor was great. They have white lights lining the outside of the tent that keep the inside well-lit. I paid the extra $300 for paper chinese lanterns to be strung from the ceiling. I didn't realize at the time that those would be lit as well and it looked beautiful. They were also flexible in that, had it rained all week (rather than just that day), they were willing to work with us to move tents closer to the house or create rooms connected to the house to keep people out of the rain. I saw one of their smaller tents when I went to do a walk-through at our venue and was disappointed with how it looked - but the big one looked great. If you want it to looked VERY dressed up, you may want to see their tents to get an idea for how they will look on your day. But for us, it looked great, kept everyone dry, and held 150 people (and a big dance floor) comfortably.
Services Used: Rentals & Photobooths
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CandEmD
Wedding:
7/11/2009
5.0/5.0
L&A did a fantastic job on my wedding tent! It was better than I could have ever imagined a tent could look like! We had chandeliers, drapping inside the tent, pinlights around the inside... it looked like an outdoor ballroom! They provided perfect, white-padded folding chairs and a prestine dancefloor! They were extremely knowledgeable and were great to work with! Their prices are better than anyone else's in the area and the family business is a breath of fresh air compared to the other companies in the area. I recommend them to anyone who needs a tent, from weddings to backyard bbq's!
Services Used: Rentals & Photobooths
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cindylou100
Wedding:
8/30/2008
5.0/5.0
L.A. Rentals did a great job on our tent for the wedding. They put the tent up the morning of the event and even called me 4 hours before the event to tell me it was up and waiting for us.
Services Used: Rentals & Photobooths
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erin
Wedding:
9/22/2007
5.0/5.0
L&A was great to work with. They provided a tent and a dance floor for our wedding. They are the sole tent provider for our wedding site (The Hendry House) because they has always done a great job there. Their price was great compared to other tent place.
Services Used: Rentals & Photobooths
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Amy
Wedding:
6/3/2006
1.6/5.0
Be very careful if you use this company for your tent rental. Get EVERYTHING in writing. If you need to change anything about your original contract, insist that they send you an updated one and ensure that it is signed. This husband-wife team is not particularly organized and could certainly use a few lessons in customer service. After multiple phone calls and reminders, they did deliver all services as we had agreed, however we were overcharged by more than $200 on the final payment. When I called to ask about the discrepancy in the price, Mrs. Driver literally hung up on me. Since the credit card charge was never authorized, I did receive a partial refund from my credit card company. If you need a tent for your wedding, I'd suggest your look elsewhere.
Services Used: Rentals & Photobooths

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114 Shady Cove Lane, Stafford, VA 22554 See On Map
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