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LUXE Destination Weddings

Toronto , ON
CONTACT US
CONTACT US

LOCATION

171 East Liberty Street, Suite #140
Toronto, ON M6K 3P6 CA (map)

PHONE

416-536-7422

WEBSITE

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ABOUT US

They say that “necessity is the mother of invention,” and the adage was never more appropriate than in the case of LUXE Destination Weddings co-founders Tara and Matt Soloway. After... Read more
They say that “necessity is the mother of invention,” and the adage was never more appropriate than in the case of LUXE Destination Weddings co-founders Tara and Matt Soloway. After months of planning their own destination wedding in Jamaica, and wishing that a service existed that would maintain the integrity of their vision without their need to be involved in every small detail, LUXE was born.

Tara worked as a senior editor for lifestyle and travel publications, and Matt, as a corporate lawyer, prior to founding LUXE. They collectively agreed that LUXE needed to exist to help people just like themselves, so Matt and Tara assembled a stellar team of destination wedding professionals.

LUXE is a group of experienced travel consultants, wedding planners, graphic and web designers and photographers. Our team is equipped with the most up to date resources and knowledge of trends and developments in destination weddings. We are a full-service firm designed to ensure that each destination wedding we plan is as unique as our clients.

LUXE specializes in unique, luxury group destination weddings at the world’s most exclusive resorts, with an expertise in the Caribbean, Mexico, Costa Rica, Hawaii, the DR, South Beach and Cuba. Unlike a traditional travel company, LUXE Destination Weddings Inc. focuses solely on destination weddings and honeymoons.

Our main objective is to provide our clients with the peace of mind that their island wedding dreams will become a reality. We understand the anxiety and stress involved in planning a beach wedding for family and friends in a foreign country, and our mission is to provide a service that eliminates these pressures. LUXE will custom tailor consulting, travel and planning services to our client’s needs and expectations. We guarantee LUXE quality service to every client we work with. If you have always dreamed of your own beach wedding, let LUXE help you every step of the way. Our goal is for our brides and grooms to enjoy their big day away, while we take care of the details. Read less
Wedding Planning

PHOTOS

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REVIEWS

4.0
out of 5.0
4.1/5.0
4.0/5.0
4.1/5.0
3.9/5.0
4.0/5.0
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Anonymous
Wedding:
Recently Married
1.0/5.0
This company made my entire wedding planning experience a living hell. I am a laid back person. I have very low maintenance expertains and yet this company literally have me grey hair from the stress they kept me under.

It all startedout well. The first call was great..But that was it.

It took me 4 months after the initial call to get my budget spread sheet. Anytime I had a question and would email my planner it would take WEEKS to get a response...usually I would have to call 4 or 5 times and wait to get lucky and have her actually pick up the phone.

I was told all hotel related costs were to be paid 45 days before the wedding. I had ZERO confirmation on anything at this point. I was trying desperately to get in touch with my planner (who had left on a 2 week vacation) as I was not willing to pay until I had written confirmation of all my details. The hotel graciously allowed my payment to be delayed.

When my planner returned and finally got me my details she gave me literally less than 1 days notice to get the entire payment in (it was not cheap and I needed to move money from one account to another that takes 48 hours). I would like to say I could have been more prepared but at this point I still had ZERO concept of cost because I had never been given an updated budget with my changes or the price increases for 2015.

It was a nightmare. I am less than 2 weeks away from my wedding. I still have no invoices for the thousands of dollars I have given Luxe and this is not due to a lack of trying.

Stay far away from this company.
This company made my entire wedding planning experience a living hell. I am a laid back person. I have very low Read more...
This company made my entire wedding planning experience a living hell. I am a laid back person. I have very low maintenance expertains and yet this company literally have me grey hair from the stress they kept me under.

It all startedout well. The first call was great..But that was it.

It took me 4 months after the initial call to get my budget spread sheet. Anytime I had a question and would email my planner it would take WEEKS to get a response...usually I would have to call 4 or 5 times and wait to get lucky and have her actually pick up the phone.

I was told all hotel related costs were to be paid 45 days before the wedding. I had ZERO confirmation on anything at this point. I was trying desperately to get in touch with my planner (who had left on a 2 week vacation) as I was not willing to pay until I had written confirmation of all my details. The hotel graciously allowed my payment to be delayed.

When my planner returned and finally got me my details she gave me literally less than 1 days notice to get the entire payment in (it was not cheap and I needed to move money from one account to another that takes 48 hours). I would like to say I could have been more prepared but at this point I still had ZERO concept of cost because I had never been given an updated budget with my changes or the price increases for 2015.

It was a nightmare. I am less than 2 weeks away from my wedding. I still have no invoices for the thousands of dollars I have given Luxe and this is not due to a lack of trying.

Stay far away from this company. Read less
Services Used: Wedding Planning
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Anonymous
Wedding:
Recently Married
1.0/5.0
Staff were not very helpful to me when travelling with an infant. They vaguely answered questions about crib availability and use of microwaves. Had to contact hotel myself to set it all up. They also didn't add my infant to our plane ticket, so we had to wait in 3 separate lines to have her added at the airport. Then they blamed me for not telling them I had an infant when I did from the first contact with them. Unprofessional at the least. Do not book with them when traveling with a group, much cheaper and much painless booking it yourself online.
Staff were not very helpful to me when travelling with an infant. They vaguely answered questions about crib availability Read more...
Staff were not very helpful to me when travelling with an infant. They vaguely answered questions about crib availability and use of microwaves. Had to contact hotel myself to set it all up. They also didn't add my infant to our plane ticket, so we had to wait in 3 separate lines to have her added at the airport. Then they blamed me for not telling them I had an infant when I did from the first contact with them. Unprofessional at the least. Do not book with them when traveling with a group, much cheaper and much painless booking it yourself online. Read less
Services Used: Wedding Planning
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Michelle
Wedding:
4/25/2015
1.0/5.0
I am a guest of a bride who is using Luxe Destination Wedding and have to say this is the worst company I have ever booked lodging with. Due to my pregnancy I can not travel, have a doctors note, and the coordinator Jackie Courbet would not provide me 1) Documentation I signed confirming there was no refund/transfer 2) Contact for a manager to escalate a credit or refund. I myself have had a destination wedding. I would be super upset if my guests had customer service like this.

I will never use a service like this again. Next time I will work directly with the hotel versus an agency that scams customers. I insisted the bride not get involved with escalating this further since she shouldn't have to worry about her guests when planning a wedding. I feel bad for her that she has to work with this company. I would NOT Recommend this company to a bride.
I am a guest of a bride who is using Luxe Destination Wedding and have to say this is the worst company I have ever booked Read more...
I am a guest of a bride who is using Luxe Destination Wedding and have to say this is the worst company I have ever booked lodging with. Due to my pregnancy I can not travel, have a doctors note, and the coordinator Jackie Courbet would not provide me 1) Documentation I signed confirming there was no refund/transfer 2) Contact for a manager to escalate a credit or refund. I myself have had a destination wedding. I would be super upset if my guests had customer service like this.

I will never use a service like this again. Next time I will work directly with the hotel versus an agency that scams customers. I insisted the bride not get involved with escalating this further since she shouldn't have to worry about her guests when planning a wedding. I feel bad for her that she has to work with this company. I would NOT Recommend this company to a bride. Read less
Services Used: Wedding Planning
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Robert
Wedding:
1/3/2015
0.5/5.0
As one of the other posters mentioned, the average score can't go lower than the 1 star, which is unfortunate as they're service was less than the 1 star minimum required.

Firstly, I'd like to start by saying we're not high maintenance people. As long as people do somewhat what they say they're going to do, we're pretty happy for the most part. I only make sure to say this as most times when I read these posts, I always wonder how realistic these peoples expectation actually are. Aren't weren't high and we were disappointing by even that standard!

We had to speak to 3 different representatives, each less competent than the last. Fine, it happens, good help is hard to find. We explained that we'd be travelling with our new born son for the first time and wanted to be upgraded to the Elite Plus. We also asked for some basic things to be provided by the hotel for our baby. Things like a crib and a quite room. We were told there was nothing they could do over the phone and we'd have to rake it up with the hotel at arrive. Weird but whatever.

We were then told that they couldn't confirm the seats until the seating for the plane come out. When it did, we received an email asking to confirm the Elite Plus, which we did and were told it was all set, in May.

Now in October, we're told by a new representative that NO ONE in the party of 35 has Elite Plus and well too bad, there was a mistake made and there's nothing they can do. Not the bride or groom, the older family members or babies have any reserved seats, even though we were told the seats were confirmed 6 MONTHS ago!

In trying to escalate the situation, the customer service manager, Brenda was no help what so ever. Her go to response was yes they made a mistake but there's nothing they could do. No comps, no discounts, no alternative flights, nothing. When I asked to speak to the owners of the company she laughed at me and told me she was the last stop.

DO NOT USE!
As one of the other posters mentioned, the average score can't go lower than the 1 star, which is unfortunate as they're Read more...
As one of the other posters mentioned, the average score can't go lower than the 1 star, which is unfortunate as they're service was less than the 1 star minimum required.

Firstly, I'd like to start by saying we're not high maintenance people. As long as people do somewhat what they say they're going to do, we're pretty happy for the most part. I only make sure to say this as most times when I read these posts, I always wonder how realistic these peoples expectation actually are. Aren't weren't high and we were disappointing by even that standard!

We had to speak to 3 different representatives, each less competent than the last. Fine, it happens, good help is hard to find. We explained that we'd be travelling with our new born son for the first time and wanted to be upgraded to the Elite Plus. We also asked for some basic things to be provided by the hotel for our baby. Things like a crib and a quite room. We were told there was nothing they could do over the phone and we'd have to rake it up with the hotel at arrive. Weird but whatever.

We were then told that they couldn't confirm the seats until the seating for the plane come out. When it did, we received an email asking to confirm the Elite Plus, which we did and were told it was all set, in May.

Now in October, we're told by a new representative that NO ONE in the party of 35 has Elite Plus and well too bad, there was a mistake made and there's nothing they can do. Not the bride or groom, the older family members or babies have any reserved seats, even though we were told the seats were confirmed 6 MONTHS ago!

In trying to escalate the situation, the customer service manager, Brenda was no help what so ever. Her go to response was yes they made a mistake but there's nothing they could do. No comps, no discounts, no alternative flights, nothing. When I asked to speak to the owners of the company she laughed at me and told me she was the last stop.

DO NOT USE! Read less
Services Used: Wedding Planning, Travel
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Paula
Wedding:
10/25/2014
5.0/5.0
My fiance and I inquired with Luxe over a year ago and we have had the best wedding planning experience with every planner with have come across there. We met with Jessica initially and were very impressed with the quick and warm introduction of Luxe that we knew we wanted to go through them.

We then worked with Mandy and Alexandra and we cannot praise these too enough. These two were such a pleasure to work with. Every conversation was informative, pleasant, professional, and filled with excitement. Mandy knew EVERYTHING about the different destinations and hotels (we had zero clue as to where we wanted to go) and she helped us find a hotel within a week!

Alexandra was our wedding planner and she gave me the wedding of my dreams. Literally took my breath away. I witnessed other brides meeting with the wedding coordinators on site, not having had a liaison like Luxe with the resort and they looked beyond stressed, frustrated, and ready to burst into tears.

Living in the area I have met many of the staff who have always been so nice, that I can't believe some of the negative reviews. We are very busy professionals so Luxe was a godsend and I don't mind spreading the word!
My fiance and I inquired with Luxe over a year ago and we have had the best wedding planning experience with every planner Read more...
My fiance and I inquired with Luxe over a year ago and we have had the best wedding planning experience with every planner with have come across there. We met with Jessica initially and were very impressed with the quick and warm introduction of Luxe that we knew we wanted to go through them.

We then worked with Mandy and Alexandra and we cannot praise these too enough. These two were such a pleasure to work with. Every conversation was informative, pleasant, professional, and filled with excitement. Mandy knew EVERYTHING about the different destinations and hotels (we had zero clue as to where we wanted to go) and she helped us find a hotel within a week!

Alexandra was our wedding planner and she gave me the wedding of my dreams. Literally took my breath away. I witnessed other brides meeting with the wedding coordinators on site, not having had a liaison like Luxe with the resort and they looked beyond stressed, frustrated, and ready to burst into tears.

Living in the area I have met many of the staff who have always been so nice, that I can't believe some of the negative reviews. We are very busy professionals so Luxe was a godsend and I don't mind spreading the word! Read less
Services Used: Wedding Planning
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Jolene LeBar
Wedding:
6/6/2014
4.6/5.0
Mandy was very helpful in finding us a desired location for our wedding. We were so pleased with our choice, and I was very particular what I had wanted. We ended up going with Dreams Palm Beach but we had our wedding at the Jellyfish Restaurant. Alexandra helped us plan our dream wedding from there and it truly was our dream wedding. Although the wedding coordinator at the Jellyfish was let go, we became very stressed, however Alexandra reassured us that this would not affect our wedding at all as it will be just as beautiful with the new coordinators and it certainly was with all of her help. Christy was responsible for booking all of the guests a room at the dreams resort. A few of our guests complained that she wasn’t very nice to them, which i found surprised because she was always nice to me. When we go to the resort we had a catamaran planned but Christy had mentioned that we would not be able to book this until we arrived on site and when we arrived in the Dominican Republic they said we had to have booked it 2 weeks prior. I had a meltdown and Christy was out of the office, so I became overwhelmed with stress. I called Alexandra who had taken over from there, she contacted Sunwing and had the whole thing resolved for us to attend the catamaran cruise as a large group. We truly appreciate everything that Luxe has done to make our wedding spectacular and we have heard nonstop about how amazing our wedding was! Well worth every penny!!
Mandy was very helpful in finding us a desired location for our wedding. We were so pleased with our choice, and I was Read more...
Mandy was very helpful in finding us a desired location for our wedding. We were so pleased with our choice, and I was very particular what I had wanted. We ended up going with Dreams Palm Beach but we had our wedding at the Jellyfish Restaurant. Alexandra helped us plan our dream wedding from there and it truly was our dream wedding. Although the wedding coordinator at the Jellyfish was let go, we became very stressed, however Alexandra reassured us that this would not affect our wedding at all as it will be just as beautiful with the new coordinators and it certainly was with all of her help. Christy was responsible for booking all of the guests a room at the dreams resort. A few of our guests complained that she wasn’t very nice to them, which i found surprised because she was always nice to me. When we go to the resort we had a catamaran planned but Christy had mentioned that we would not be able to book this until we arrived on site and when we arrived in the Dominican Republic they said we had to have booked it 2 weeks prior. I had a meltdown and Christy was out of the office, so I became overwhelmed with stress. I called Alexandra who had taken over from there, she contacted Sunwing and had the whole thing resolved for us to attend the catamaran cruise as a large group. We truly appreciate everything that Luxe has done to make our wedding spectacular and we have heard nonstop about how amazing our wedding was! Well worth every penny!! Read less
Services Used: Wedding Planning
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Jenna
Wedding:
6/5/2014
3.3/5.0
Luxe destination weddings worked very hard to help me find the perfect resort for my wedding. That process took about 6 months and eventually I found the perfect resort at the perfect price!

Once my family started booking their trips with Luxe, things went downhill. They kept claiming that their emails weren't going through to explain why they weren't getting back to people. My Mother-in-Law was waiting for her travel documents (2 months before the wedding) and when I followed up with Luxe it turned out that they never even did the paperwork to book her trip in the first place! I got very upset and they scrambled and eventually got her booked at the proper price. Everything worked out in the end, but I heard LOTS of complaints from my family about the service that Luxe provided.
Luxe destination weddings worked very hard to help me find the perfect resort for my wedding. That process took about 6 Read more...
Luxe destination weddings worked very hard to help me find the perfect resort for my wedding. That process took about 6 months and eventually I found the perfect resort at the perfect price!

Once my family started booking their trips with Luxe, things went downhill. They kept claiming that their emails weren't going through to explain why they weren't getting back to people. My Mother-in-Law was waiting for her travel documents (2 months before the wedding) and when I followed up with Luxe it turned out that they never even did the paperwork to book her trip in the first place! I got very upset and they scrambled and eventually got her booked at the proper price. Everything worked out in the end, but I heard LOTS of complaints from my family about the service that Luxe provided. Read less
Services Used: Wedding Planning
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Anonymous
Wedding:
1+ year ago
0.0/5.0
This is worse company I have ever done business with.

Here's my story...My fiance and I chose a destination wedding in Mexico. Since we both have demanding jobs we decided to use a travel agent to help coordinate everyone's trip. Good decision on our part since we have 65 people attending from all over the US. It was my decision to use LUXE Destination weddings because of their "connections" with our resort. Once we signed up we were tossed to two people and ended up with Jessika. Jessika was the most obnoxious person to work with.
You would think as a travel agent there would be reminder emails sent out every once in while to say "Hey guys just want to remind you there is month left for deposits" but she didn't. I would have to send them.

Then Jessika would take a week off every month along with a few sporadic days here and there (must be nice).... She would never put her away message on so no one knew she was not in the office. So their questions where just ignored for the week she was gone as well the following week, because it took her at least 7 working days to respond to your email.

Once we started to send out CC authorizations for deposits, our quests would send them back, with no response. So no one new if she had the authorization or if they had a room or anything. At the very beginning of this my fiance and I put down a $6000.00 for a room block for our guests. This held 20 rooms. Now the deal was when guest book their rooms they put down their own deposit relieving our responsibility for that one room.... Well Ms smarty pants told people that they did not need to put their own deposit down bc we (my fiance and I) had d
This is worse company I have ever done business with.

Here's my story...My fiance and I chose a destination Read more...
This is worse company I have ever done business with.

Here's my story...My fiance and I chose a destination wedding in Mexico. Since we both have demanding jobs we decided to use a travel agent to help coordinate everyone's trip. Good decision on our part since we have 65 people attending from all over the US. It was my decision to use LUXE Destination weddings because of their "connections" with our resort. Once we signed up we were tossed to two people and ended up with Jessika. Jessika was the most obnoxious person to work with.
You would think as a travel agent there would be reminder emails sent out every once in while to say "Hey guys just want to remind you there is month left for deposits" but she didn't. I would have to send them.

Then Jessika would take a week off every month along with a few sporadic days here and there (must be nice).... She would never put her away message on so no one knew she was not in the office. So their questions where just ignored for the week she was gone as well the following week, because it took her at least 7 working days to respond to your email.

Once we started to send out CC authorizations for deposits, our quests would send them back, with no response. So no one new if she had the authorization or if they had a room or anything. At the very beginning of this my fiance and I put down a $6000.00 for a room block for our guests. This held 20 rooms. Now the deal was when guest book their rooms they put down their own deposit relieving our responsibility for that one room.... Well Ms smarty pants told people that they did not need to put their own deposit down bc we (my fiance and I) had d Read less
Services Used: Travel
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Anonymous
Wedding:
1+ year ago
0.6/5.0
Buyer beware! Luxe was horrible to work with and there was much stress and plenty of tears along the way. The costs for flights and hotel rooms were significantly higher than if we had gone directly through the hotel and there were hidden costs and deadlines that kept cropping up as we proceeded (additional thousands!). When we could not get answers from Luxe we worked directly through the hotel, only to discover that the problems were not with the hotel but with Luxe. Also, there is a second layer of "middle men" between Luxe and the hotel so it was difficult to get answers and solve issues. It was only after we directly contacted the wedding planner at the hotel that questions were answered. Using Luxe was more expensive and more hassle than if we had simply used a travel agent. Also, this company is in Canada so there is no one to complain to if you have claims, such as the Better Business Bureau or the Attorney General's office. I would never recommend this company.
Buyer beware! Luxe was horrible to work with and there was much stress and plenty of tears along the way. The costs for Read more...
Buyer beware! Luxe was horrible to work with and there was much stress and plenty of tears along the way. The costs for flights and hotel rooms were significantly higher than if we had gone directly through the hotel and there were hidden costs and deadlines that kept cropping up as we proceeded (additional thousands!). When we could not get answers from Luxe we worked directly through the hotel, only to discover that the problems were not with the hotel but with Luxe. Also, there is a second layer of "middle men" between Luxe and the hotel so it was difficult to get answers and solve issues. It was only after we directly contacted the wedding planner at the hotel that questions were answered. Using Luxe was more expensive and more hassle than if we had simply used a travel agent. Also, this company is in Canada so there is no one to complain to if you have claims, such as the Better Business Bureau or the Attorney General's office. I would never recommend this company. Read less
Services Used: Wedding Planning
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Danette
Wedding:
12/15/2013
4.9/5.0
After a few months of saving my then Fiance and I were shopping around for the best destination wedding planners that Toronto had to offer. After half a dozen of consultations, and hours and hours of research we decided to go with Luxe. They had a big office, fancy site and all of the works of a solid destination wedding planner and I am very glad I decided to work with them. Right from the start our wedding planner Shir was hard working, considerate, professional and gave us numerous suggestions, and answers for every questions we asked no matter how silly. The wedding was absolutely gorgeous, everything was just the way we liked it and flipping through the photos right now is a great feeling, our wedding was absolutely perfect. I want to also give a big hug to our photographer, the photos look lovely! Thanks for everything Luxe, Shir you guys were great!
After a few months of saving my then Fiance and I were shopping around for the best destination wedding planners that Read more...
After a few months of saving my then Fiance and I were shopping around for the best destination wedding planners that Toronto had to offer. After half a dozen of consultations, and hours and hours of research we decided to go with Luxe. They had a big office, fancy site and all of the works of a solid destination wedding planner and I am very glad I decided to work with them. Right from the start our wedding planner Shir was hard working, considerate, professional and gave us numerous suggestions, and answers for every questions we asked no matter how silly. The wedding was absolutely gorgeous, everything was just the way we liked it and flipping through the photos right now is a great feeling, our wedding was absolutely perfect. I want to also give a big hug to our photographer, the photos look lovely! Thanks for everything Luxe, Shir you guys were great! Read less
Services Used: Wedding Planning

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171 East Liberty Street, Suite #140, Toronto, ON M6K 3P6 See On Map
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