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Luxury Limousine

Chester , PA

LOCATION

Chester, PA US
Please let this vendor know that you found them on the WeddingWire Network.
Transportation

REVIEWS

0.9
out of 5.0
1.1/5.0
0.8/5.0
0.8/5.0
0.8/5.0
0.9/5.0
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Absolutely terrible company! Did not follow contract and refused refund. Owner will not even return my calls, what a coward.
Absolutely terrible company! Did not follow contract and refused refund. Owner will not even return my calls, what a Read more...
Absolutely terrible company! Did not follow contract and refused refund. Owner will not even return my calls, what a coward. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
0.0/5.0
They may be less expensive than other limo companies, but with Luxury Limousines you get less than you pay for!

The limo broke down on the way to pick our party up, so they sent another one which had dirty glasses and no ice.

They fulfilled partial service and refuse to refund the difference. I knew in advance that I was not going to need the entire time with the limo and their service representative advised me prior to our event (and then again afterwards) that it is company policy to refund in these such cases. Different answers from different representatives when you call the office.

Save your money, your time, and your patience - do NOT hire Luxury Limousines.
They may be less expensive than other limo companies, but with Luxury Limousines you get less than you pay for!
Read more...
They may be less expensive than other limo companies, but with Luxury Limousines you get less than you pay for!

The limo broke down on the way to pick our party up, so they sent another one which had dirty glasses and no ice.

They fulfilled partial service and refuse to refund the difference. I knew in advance that I was not going to need the entire time with the limo and their service representative advised me prior to our event (and then again afterwards) that it is company policy to refund in these such cases. Different answers from different representatives when you call the office.

Save your money, your time, and your patience - do NOT hire Luxury Limousines. Read less
Services Used: Transportation
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John
Wedding:
10/20/2012
0.0/5.0
Was on time but .... Had no clue where the church was... The parents n bridesmaids tried to tell him but still went n turned the wrong ways as told ... After the church n at the reception he stood around with the bus for a good 20 minutes while we took pictures , then he approached me and said I owed him 1/2 hour overtime which he said was $148 dollars n their website says $125 an hour overtime. He was very rude n said he only wanted cash which he said he need immediately or I was gonna b charged even more if he stood there. Dropped off a cooler of alcohol the night before and on the wedding day was missing one bottle of vodka the day of. Noone had a clue what happened to it though. DO NOT USE THESE PEOPLE. PLEASE !!!
Was on time but .... Had no clue where the church was... The parents n bridesmaids tried to tell him but still went n Read more...
Was on time but .... Had no clue where the church was... The parents n bridesmaids tried to tell him but still went n turned the wrong ways as told ... After the church n at the reception he stood around with the bus for a good 20 minutes while we took pictures , then he approached me and said I owed him 1/2 hour overtime which he said was $148 dollars n their website says $125 an hour overtime. He was very rude n said he only wanted cash which he said he need immediately or I was gonna b charged even more if he stood there. Dropped off a cooler of alcohol the night before and on the wedding day was missing one bottle of vodka the day of. Noone had a clue what happened to it though. DO NOT USE THESE PEOPLE. PLEASE !!! Read less
Services Used: Transportation
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Steve
Wedding:
8/25/2012
0.5/5.0
The vehicle was nice and it was clean. Unfortunately, the driver was more interested in his time than the bride's. When arranging the service we discussed the plans at length with the salesperson, Melissa, who could not have been more helpful. We estimated the time required to take the special photos at various locations. We also discussed the need for the photographers to be in the limo for this part of the ride and to be returned to their cars at the church. The planning was excellent.



The driver informed the bride and groom that there was not enough time to do all of the stops and still return the photographers to their cars and threatened a substantial increase in the cost for overtime which they did not feel they could approve. They were transported directly to the reception venue, skipping all but one photo opportunity. They were so early that all of the photos at the reception were done 45 minutes before cocktail hour was to begin- which would have been plenty of time for at least 3 of the 4 extra stops that had been skipped.



The driver essentially finished his day 45 minutes early at our expense. Melissa was very apologetic and agreed that what happened should not have and acknowledged that the planning should have resulted in better performance. I asked for a partial refund of our $800 fee for the four hours- asked only for $100 (30 minutes worth). She stated that the owner is reluctant to refund money but assured me he would call to discuss the situation. One week later, no call so I called again. I was told that the driver, not the owner, was to call, which he hadn't. I asked again that the owner call. In spite of assurances, still no call.



Poor customer service on an occasion like a wedding is a very bitter pill and one that will never go away. We are very disappointed at the loss of these photo shots and the blame goes to one individual and his owner will not even respond with a call.
The vehicle was nice and it was clean. Unfortunately, the driver was more interested in his time than the bride's. When Read more...
The vehicle was nice and it was clean. Unfortunately, the driver was more interested in his time than the bride's. When arranging the service we discussed the plans at length with the salesperson, Melissa, who could not have been more helpful. We estimated the time required to take the special photos at various locations. We also discussed the need for the photographers to be in the limo for this part of the ride and to be returned to their cars at the church. The planning was excellent.



The driver informed the bride and groom that there was not enough time to do all of the stops and still return the photographers to their cars and threatened a substantial increase in the cost for overtime which they did not feel they could approve. They were transported directly to the reception venue, skipping all but one photo opportunity. They were so early that all of the photos at the reception were done 45 minutes before cocktail hour was to begin- which would have been plenty of time for at least 3 of the 4 extra stops that had been skipped.



The driver essentially finished his day 45 minutes early at our expense. Melissa was very apologetic and agreed that what happened should not have and acknowledged that the planning should have resulted in better performance. I asked for a partial refund of our $800 fee for the four hours- asked only for $100 (30 minutes worth). She stated that the owner is reluctant to refund money but assured me he would call to discuss the situation. One week later, no call so I called again. I was told that the driver, not the owner, was to call, which he hadn't. I asked again that the owner call. In spite of assurances, still no call.



Poor customer service on an occasion like a wedding is a very bitter pill and one that will never go away. We are very disappointed at the loss of these photo shots and the blame goes to one individual and his owner will not even respond with a call. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
0.8/5.0
The only reason I put 2/5 for flexibility is because we were able to book our 3 limos at the last minute. But now we understand why! The 3 limos were late. Which is not a good start for our wedding. We had to cut down our picture time before thre ceremony to be able to start it on time...
So as I said we had 3 limos booked. But surprise, at the end of the ceremony, one of limo was gone. No notice, nothing. We couldn't reach the driver of this car to see what was going on. And we still don't know...
We ask one driver to go buy us some champagne during the ceremony, of course we were gonna give him the money for it, but he refused...
Only one of the 3 driver was nice and polite. The other one were rude.

And talk about the price! Very expenssive for the poor quality of service.

DO NOT USE THEIR SERVICE!!

By the way, the other day, i've noticed on one of our picture that one of limo license plate says "Bus" instead of "Limousine" when it is clearly a limo... Not sure than is really legal!! WATCHA!!
The only reason I put 2/5 for flexibility is because we were able to book our 3 limos at the last minute. But now we Read more...
The only reason I put 2/5 for flexibility is because we were able to book our 3 limos at the last minute. But now we understand why! The 3 limos were late. Which is not a good start for our wedding. We had to cut down our picture time before thre ceremony to be able to start it on time...
So as I said we had 3 limos booked. But surprise, at the end of the ceremony, one of limo was gone. No notice, nothing. We couldn't reach the driver of this car to see what was going on. And we still don't know...
We ask one driver to go buy us some champagne during the ceremony, of course we were gonna give him the money for it, but he refused...
Only one of the 3 driver was nice and polite. The other one were rude.

And talk about the price! Very expenssive for the poor quality of service.

DO NOT USE THEIR SERVICE!!

By the way, the other day, i've noticed on one of our picture that one of limo license plate says "Bus" instead of "Limousine" when it is clearly a limo... Not sure than is really legal!! WATCHA!! Read less
Services Used: Transportation
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MommaShur
Wedding:
5/21/2011
1.6/5.0
My daughter booked a Limo Bus for her Sr. Prom in May 2011 for 24 people. She also recommended Luxury Limo to her other group of friends who booked the the same type of Limo bus, same # of people, same time, same pick-up, same day, etc. The 2 girls collected the $$ from the other passengers and I paid for my daughters bus on my credit card and the other girls mother charged their bus. When the Prom buses left to take the kids to the Prom, the other mother told me what they had paid. Much to my chagrin, we had paid over $200 more than the other bus for the EXACT same services. I called Luxury Limo to ask for a credit to my credit card and was denied. So, my warning to anyone thinking of using Luxury Limo, DON'T USE THEM. They are obviously not a reputable company or they would have immediately agreed to a credit. No well run company would refuse the credit based on the circumstances. Please do not use this company......If people don't send a message to companies like this, then they get the last laugh. Thank you.
My daughter booked a Limo Bus for her Sr. Prom in May 2011 for 24 people. She also recommended Luxury Limo to her other Read more...
My daughter booked a Limo Bus for her Sr. Prom in May 2011 for 24 people. She also recommended Luxury Limo to her other group of friends who booked the the same type of Limo bus, same # of people, same time, same pick-up, same day, etc. The 2 girls collected the $$ from the other passengers and I paid for my daughters bus on my credit card and the other girls mother charged their bus. When the Prom buses left to take the kids to the Prom, the other mother told me what they had paid. Much to my chagrin, we had paid over $200 more than the other bus for the EXACT same services. I called Luxury Limo to ask for a credit to my credit card and was denied. So, my warning to anyone thinking of using Luxury Limo, DON'T USE THEM. They are obviously not a reputable company or they would have immediately agreed to a credit. No well run company would refuse the credit based on the circumstances. Please do not use this company......If people don't send a message to companies like this, then they get the last laugh. Thank you. Read less
Services Used: Transportation
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katiegal03
Wedding:
9/26/2009
0.0/5.0
Horrible experience. rude drivers, rude customer service. The company as a whole has poor communication. Even when given exact directions and times they still were early for pickup and angry that the men weren't ready. When asked to turn around to go back to the house, they were given grief. At first sight at my house when getting picked up i looked out the window to see a white limo when i requested a black one. Then the driver gave dad a hard time to wait b/c he needed to run in the house to get batteries for the camera. Also had a limo shuttle who gave attitude to out of town guests when dropping them off at the site. Then at the end of the night while 40 people waited to get picked up by the limo i scheduled at 1045pm did not show until 1145 and gave me (the bride) an attitude when i asked where he was...but he didn't give an answer. I even tried to call the cell phone they gave me as a contact person and got no answer. VERY UNRELIABLE. and it made us look bad that my guests had to wait that long outside. Its even more upsetting that they got their tip up front when we booked. NEVER book with Luxury Limo
Horrible experience. rude drivers, rude customer service. The company as a whole has poor communication. Even when given Read more...
Horrible experience. rude drivers, rude customer service. The company as a whole has poor communication. Even when given exact directions and times they still were early for pickup and angry that the men weren't ready. When asked to turn around to go back to the house, they were given grief. At first sight at my house when getting picked up i looked out the window to see a white limo when i requested a black one. Then the driver gave dad a hard time to wait b/c he needed to run in the house to get batteries for the camera. Also had a limo shuttle who gave attitude to out of town guests when dropping them off at the site. Then at the end of the night while 40 people waited to get picked up by the limo i scheduled at 1045pm did not show until 1145 and gave me (the bride) an attitude when i asked where he was...but he didn't give an answer. I even tried to call the cell phone they gave me as a contact person and got no answer. VERY UNRELIABLE. and it made us look bad that my guests had to wait that long outside. Its even more upsetting that they got their tip up front when we booked. NEVER book with Luxury Limo Read less
Services Used: Transportation
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unhappy
Wedding:
9/4/2009
0.0/5.0
I booked Luxury Limo for my fiance's bachelor party - and it was a HORRIBLE experience. They gave me a "great deal" on the price - and then the day before tried calling me to raise the price. When I threatened to cancel, they tried to tell me they would charge me 50%. After arguing with some guy Perry for a half hour, I did finally get the limo - at the price I was originally promised. I was supposed to get the SUV, they showed up with the H2 Hummer - but I was fine with that. We got in the limo, and the radio didnt work. There was also a half empty bottle of champagne and the glasses were all dirty. It was disgusting! We gave the limo driver money at the end of the night, and he was angry that we didnt tip him more. It was completely rude and unprofessional. I will NEVER book with this company again, and suggest anyone else stear cleer also!
I booked Luxury Limo for my fiance's bachelor party - and it was a HORRIBLE experience. They gave me a "great deal" on the Read more...
I booked Luxury Limo for my fiance's bachelor party - and it was a HORRIBLE experience. They gave me a "great deal" on the price - and then the day before tried calling me to raise the price. When I threatened to cancel, they tried to tell me they would charge me 50%. After arguing with some guy Perry for a half hour, I did finally get the limo - at the price I was originally promised. I was supposed to get the SUV, they showed up with the H2 Hummer - but I was fine with that. We got in the limo, and the radio didnt work. There was also a half empty bottle of champagne and the glasses were all dirty. It was disgusting! We gave the limo driver money at the end of the night, and he was angry that we didnt tip him more. It was completely rude and unprofessional. I will NEVER book with this company again, and suggest anyone else stear cleer also! Read less
Services Used: Transportation
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bumlit
Wedding:
4/18/2009
5.0/5.0
My husband was able to book Luxury Limo quickly and easily. They were on-time and kept us on schedule through the wedding day and had excellent service!! They driver was friendly and helpful. We couldn't have asked for better, and their price was excellent.
My husband was able to book Luxury Limo quickly and easily. They were on-time and kept us on schedule through the wedding Read more...
My husband was able to book Luxury Limo quickly and easily. They were on-time and kept us on schedule through the wedding day and had excellent service!! They driver was friendly and helpful. We couldn't have asked for better, and their price was excellent. Read less
Services Used: Transportation
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