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Luxus Limousine services inc

Chicago , IL
CONTACT US
CONTACT US

LOCATION

Chicago, IL 60634 US (map)

PHONE

773-370-7433

WEBSITE

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Transportation

INFO FOR TRANSPORTATION

What types of cars do you have in your fleet?
Exotic Car, Limousine - SUV, Limousine - Standard, Limousine - Stretch, Sedan, Trolley
Do you have liability insurance?
Yes

REVIEWS

4.2
out of 5.0
4.2/5.0
4.1/5.0
4.2/5.0
4.3/5.0
4.2/5.0
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Alex
Wedding:
7/19/2014
5.0/5.0
I must say that this company really left a good impression on us. They were quick to respond to us and more than eager to answer all of our questions and basically put our minds at ease. We reserved the 18 passenger Cadillac for 7 hours for our party and got a great deal. No other limo company that we called could beat their price. The car was in great shape and was spotless inside. The driver was professionally dressed and was very courteous to us and to our guests. Due to some issues, we had a few last minute changes regarding stops and it was not a problem at all. I will definitely use this company again and highly recommend them to all my friends and family!
I must say that this company really left a good impression on us. They were quick to respond to us and more than eager to Read more...
I must say that this company really left a good impression on us. They were quick to respond to us and more than eager to answer all of our questions and basically put our minds at ease. We reserved the 18 passenger Cadillac for 7 hours for our party and got a great deal. No other limo company that we called could beat their price. The car was in great shape and was spotless inside. The driver was professionally dressed and was very courteous to us and to our guests. Due to some issues, we had a few last minute changes regarding stops and it was not a problem at all. I will definitely use this company again and highly recommend them to all my friends and family! Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
4.5/5.0
We booked our 16 passenger limo through Luxus. We booked the wedding package which included alcohol, coordinating colors on the limo and a red carpet. The beer in the limo was a tad frozen to where it was like a slushy but other than that everything else was fine, they also provide a bottle of champagne. The limo was on time and got us where we needed to be and our drive was very accommodating and took us on to a few additional stops that were unplanned.
We booked our 16 passenger limo through Luxus. We booked the wedding package which included alcohol, coordinating colors Read more...
We booked our 16 passenger limo through Luxus. We booked the wedding package which included alcohol, coordinating colors on the limo and a red carpet. The beer in the limo was a tad frozen to where it was like a slushy but other than that everything else was fine, they also provide a bottle of champagne. The limo was on time and got us where we needed to be and our drive was very accommodating and took us on to a few additional stops that were unplanned. Read less
Services Used: Transportation
Luxus Limousine services inc responded with the following comments:

Thank you for your review. All reviews are greatly appreciated. We are sorry that the beer was less than satisfactory. We have since changed management and have made several adjustments within the company. We hope that you can once again put your trust in us and use our company for other events.
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Private User
Wedding:
10/26/2013
5.0/5.0
Hello,
We have rented 2 limousines from Luxus. They have provided with excellent service and great cars. We had Rolls Royce and Party Bus. Drivers were incredibles. We had very long day and they manage time and road fantastic. Customer service and their prices beat the competition. I was standing out on lots of wedding and I see a lot of problems, but Luxus did great. BIG thnaks to David, who was on top of everything from the beginning to the last minute of our wedding
We will recommend you to everybody
Hello,
We have rented 2 limousines from Luxus. They have provided with excellent service and great cars. We had Rolls Read more...
Hello,
We have rented 2 limousines from Luxus. They have provided with excellent service and great cars. We had Rolls Royce and Party Bus. Drivers were incredibles. We had very long day and they manage time and road fantastic. Customer service and their prices beat the competition. I was standing out on lots of wedding and I see a lot of problems, but Luxus did great. BIG thnaks to David, who was on top of everything from the beginning to the last minute of our wedding
We will recommend you to everybody Read less
Services Used: Transportation
Luxus Limousine services inc responded with the following comments:

Thank you so much for your wonderful review. Every review is appreciated. We are very happy that you were satisfied with our service. Please give us a call for any other events.
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Megan
Wedding:
10/12/2013
1.6/5.0
DO NOT USE THIS COMPANY! We booked with Luxus for our wedding and couldn't be more disappointed. They were so slow to respond to all my emails and on the day of our wedding, I received a call from a company that wasn't even affiliated with Luxus. So confused, I had finally come to figure out that Luxus had sold our business to someone else. In addition, we had booked a 28 person limo bus so that our bridal party dates could join us during pictures and they sent us a bus that only held 25 so we all had to cram. It was AWFUL.

Furthermore, during the booking process, we paid $200 cash ahead of time and were told this was to cover the gratuity. On the day of our wedding, our driver from the other company made a point to tell both me and my now husband and several of our bridal party members that gratuity was NOT included and we needed to get him some cash before the end of his shift. Very rude and unprofessional.

When I contacted Luxus after our event to find out what the $200 actually covered since it clearly wasnt for gratuity, they never responded. Horrible customer service. Unreliable. DO NOT USE!
DO NOT USE THIS COMPANY! We booked with Luxus for our wedding and couldn't be more disappointed. They were so slow to Read more...
DO NOT USE THIS COMPANY! We booked with Luxus for our wedding and couldn't be more disappointed. They were so slow to respond to all my emails and on the day of our wedding, I received a call from a company that wasn't even affiliated with Luxus. So confused, I had finally come to figure out that Luxus had sold our business to someone else. In addition, we had booked a 28 person limo bus so that our bridal party dates could join us during pictures and they sent us a bus that only held 25 so we all had to cram. It was AWFUL.

Furthermore, during the booking process, we paid $200 cash ahead of time and were told this was to cover the gratuity. On the day of our wedding, our driver from the other company made a point to tell both me and my now husband and several of our bridal party members that gratuity was NOT included and we needed to get him some cash before the end of his shift. Very rude and unprofessional.

When I contacted Luxus after our event to find out what the $200 actually covered since it clearly wasnt for gratuity, they never responded. Horrible customer service. Unreliable. DO NOT USE! Read less
Services Used: Transportation
Luxus Limousine services inc responded with the following comments:

Thank you for your review. All reviews are greatly appreciated. We are sorry that you had a less than satisfying experience with our company. We have since changed management and have made several adjustments within the company. We hope that you can once again put your trust in us and use our company for other events.
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Janice
Wedding:
10/12/2013
4.7/5.0
We used Luxus Limos for our transportation needs on our wedding day. They were on time and the driver was great - especially dealing with our craziness on the "party bus!!" Party Bus was huge and very nice inside. Their prices are definitely within budget and you get more than what you pay for!

Only little thing that bothered me is that they were a little slow on responding back to my emails. I would have to send a follow up email when they didn't respond. And when they did not respond to that, I called them. So calling them is the best way to reach them. Also - you get to pick the color of your decorations... we asked for Purple and we got Yellow. Not a big deal, but still bothered me.

Overall the quality of service on the day of was perfect!

Thank you!
We used Luxus Limos for our transportation needs on our wedding day. They were on time and the driver was great - Read more...
We used Luxus Limos for our transportation needs on our wedding day. They were on time and the driver was great - especially dealing with our craziness on the "party bus!!" Party Bus was huge and very nice inside. Their prices are definitely within budget and you get more than what you pay for!

Only little thing that bothered me is that they were a little slow on responding back to my emails. I would have to send a follow up email when they didn't respond. And when they did not respond to that, I called them. So calling them is the best way to reach them. Also - you get to pick the color of your decorations... we asked for Purple and we got Yellow. Not a big deal, but still bothered me.

Overall the quality of service on the day of was perfect!

Thank you! Read less
Services Used: Transportation
Luxus Limousine services inc responded with the following comments:

Thank you for your review. All reviews are greatly appreciated. We are happy that you enjoyed our service and are sorry for the color mix up. We have since changed management and have made several adjustments within the company. We hope that you can once again put your trust in us and use our company for other events.
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Scott
Wedding:
10/5/2013
0.6/5.0
Not too far from the church, we were on a busy road (stop and go; 20mph tops). I seem to notice the driver looking off to the side, not paying attention. The driver smashed the brakes causing all of us to fly towards the front of the bus. My 5 y.o. ring bearer went so fast and hard to the front of the bus that his head broke a glass holder screwed into the wall. Luckily the glasses were made of plastic. Even still, my nephew got a HUGE gash on his forehead and cheek.

After this near accident, not only did the driver not ask if we were okay, he didn't apologize. He just kept saying "This f&#&ing guy cut me off!" Even if that was true, apologize for injuring the people in your vehicle at the very least. We continued on to the church and my groomsmen were going to deal with the mess. A new driver didn't happen but the bus was cleaned up (I forgot that there were skid marks on the floor from our shoes when we tried to stop ourselves).

Turns out the driver refused to drive us without money. While I didn't want to deal with this on my wedding day, I decided to call the owner (he wouldn't talk to my best man). Talking with David was a terrible experience. He told me he's had this driver for a long time without issues. He also told me the driver said we were all standing when he stopped. Not a single one of us was standing so the driver lied to cover himself. The only thing David did, apart from being extremely rude and unapologetic, was try to give me $50 off.

When we got to our hall, the driver again tried to hound me for money, this time for the girls limo. My groomsmen dealt with the driver and worked out the girls limo for free and an extra $100 off (I took out the $50 mentioned by David and the tip). I have been on my honeymoon since this happened so I'm unsure how my nephew's head turned out. When I get an update, I will post pictures.

Long story short (tl;dr), avoid this company like the plague. They don't care about the well being of you or your family.
Not too far from the church, we were on a busy road (stop and go; 20mph tops). I seem to notice the driver looking off to Read more...
Not too far from the church, we were on a busy road (stop and go; 20mph tops). I seem to notice the driver looking off to the side, not paying attention. The driver smashed the brakes causing all of us to fly towards the front of the bus. My 5 y.o. ring bearer went so fast and hard to the front of the bus that his head broke a glass holder screwed into the wall. Luckily the glasses were made of plastic. Even still, my nephew got a HUGE gash on his forehead and cheek.

After this near accident, not only did the driver not ask if we were okay, he didn't apologize. He just kept saying "This f&#&ing guy cut me off!" Even if that was true, apologize for injuring the people in your vehicle at the very least. We continued on to the church and my groomsmen were going to deal with the mess. A new driver didn't happen but the bus was cleaned up (I forgot that there were skid marks on the floor from our shoes when we tried to stop ourselves).

Turns out the driver refused to drive us without money. While I didn't want to deal with this on my wedding day, I decided to call the owner (he wouldn't talk to my best man). Talking with David was a terrible experience. He told me he's had this driver for a long time without issues. He also told me the driver said we were all standing when he stopped. Not a single one of us was standing so the driver lied to cover himself. The only thing David did, apart from being extremely rude and unapologetic, was try to give me $50 off.

When we got to our hall, the driver again tried to hound me for money, this time for the girls limo. My groomsmen dealt with the driver and worked out the girls limo for free and an extra $100 off (I took out the $50 mentioned by David and the tip). I have been on my honeymoon since this happened so I'm unsure how my nephew's head turned out. When I get an update, I will post pictures.

Long story short (tl;dr), avoid this company like the plague. They don't care about the well being of you or your family. Read less
Services Used: Transportation
Luxus Limousine services inc responded with the following comments:

Thank you for your review. All reviews are greatly appreciated. We are sorry that you had a less than satisfying experience with our company. We have since changed management and have made several adjustments within the company. We hope that you can once again put your trust in us and use our company for other events.
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Anonymous
Wedding:
1+ year ago
1.5/5.0
First off, let me begin by explaining that the owner and workers for this company were very very polite while signing our contract and during the whole process.

HOWEVER then the day of the wedding came.... The groomsmen vehicle was the 28 passenger party bus. They were on their way to church and while moving at high speeds the driver had to slam on the brakes. Our ring bearer ( who is 3 years old) went flying and hit his head at the front of the bus. Luckily, we did not have to rush him to the hospital.. however, he had the sixe of a tennis ball bump and gash across his forehead. Accidents happen.. however, the problem happened when the driver.. one- never apologized, two- said it was the little boys fault for standing up, when he was actually sitting in his fathers lap, and two- kept badgering for money the whole time. When my husband called the owner of the company to complain about the disrespectfulness of our driver (this was while we were in the party bus on our wedding day)- the owner stated that it was the little boys fault for flying forward and that none of this was the drivers fault. He then stated we needed to pay the driver right away. Luckily nothing happened to my nephew. Or this company would have been hearing from my owner... and this all happened solely because of a rude, disrespectful, non-professional company.
First off, let me begin by explaining that the owner and workers for this company were very very polite while signing our Read more...
First off, let me begin by explaining that the owner and workers for this company were very very polite while signing our contract and during the whole process.

HOWEVER then the day of the wedding came.... The groomsmen vehicle was the 28 passenger party bus. They were on their way to church and while moving at high speeds the driver had to slam on the brakes. Our ring bearer ( who is 3 years old) went flying and hit his head at the front of the bus. Luckily, we did not have to rush him to the hospital.. however, he had the sixe of a tennis ball bump and gash across his forehead. Accidents happen.. however, the problem happened when the driver.. one- never apologized, two- said it was the little boys fault for standing up, when he was actually sitting in his fathers lap, and two- kept badgering for money the whole time. When my husband called the owner of the company to complain about the disrespectfulness of our driver (this was while we were in the party bus on our wedding day)- the owner stated that it was the little boys fault for flying forward and that none of this was the drivers fault. He then stated we needed to pay the driver right away. Luckily nothing happened to my nephew. Or this company would have been hearing from my owner... and this all happened solely because of a rude, disrespectful, non-professional company. Read less
Services Used: Transportation
Luxus Limousine services inc responded with the following comments:

Thank you for your review. All reviews are greatly appreciated. We are sorry that you had a less than satisfying experience with our company. We have since changed management and have made several adjustments within the company. We hope that you can once again put your trust in us and use our company for other events.
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Nikki
Wedding:
10/4/2013
5.0/5.0
We had a great experience with Luxus. I booked the 28 person party bus for our wedding on 10/4/13. From booking to wedding day everything went smoothly. Their prices are very fair and they were willing to be flexible for anything I needed. The bus was clean, stocked, and decorated on the outside with our wedding colors! Our driver was on time and very friendly. We received a champagne toast when we boarded the bus after the ceremony which was a nice surprise! Overall, my husband and I were very please with the service we were provided. I would definitely recommend them! P.S. All of their vehicles are amazing! the Hummer was my favorite!! (I didn't book it because I wanted a vehicle that was going to be easy in and out for all us ladies in big dresses! haha)
We had a great experience with Luxus. I booked the 28 person party bus for our wedding on 10/4/13. From booking to wedding Read more...
We had a great experience with Luxus. I booked the 28 person party bus for our wedding on 10/4/13. From booking to wedding day everything went smoothly. Their prices are very fair and they were willing to be flexible for anything I needed. The bus was clean, stocked, and decorated on the outside with our wedding colors! Our driver was on time and very friendly. We received a champagne toast when we boarded the bus after the ceremony which was a nice surprise! Overall, my husband and I were very please with the service we were provided. I would definitely recommend them! P.S. All of their vehicles are amazing! the Hummer was my favorite!! (I didn't book it because I wanted a vehicle that was going to be easy in and out for all us ladies in big dresses! haha) Read less
Services Used: Transportation
Luxus Limousine services inc responded with the following comments:

Nikki
Thank You very much for great review, I really appreciate.
I wish you and your husband all best
David J.-owner
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Natalie
Wedding:
6/15/2013
3.1/5.0
We were looking around for a 22-passenger H2 for our wedding, and ended up selecting Luxus because we could not beat their price. However, the day of the wedding, they had sent us a slightly smaller stretch Escalade instead, and it took us a while to realize that it was even our limo since it was not what we had ordered and there was another wedding at the same location where we were being picked up, and we assumed it was for them. We later found out that the limo we had selected had no A/C that day (and it was 85 degrees outside) so we understood why they didn't send it but would have liked to have been notified to avoid the confusion. The company did subtract a reasonable amount from our total cost though to accommodate the change which we feel was fair and an appropriate way to handle this.
We were looking around for a 22-passenger H2 for our wedding, and ended up selecting Luxus because we could not beat their Read more...
We were looking around for a 22-passenger H2 for our wedding, and ended up selecting Luxus because we could not beat their price. However, the day of the wedding, they had sent us a slightly smaller stretch Escalade instead, and it took us a while to realize that it was even our limo since it was not what we had ordered and there was another wedding at the same location where we were being picked up, and we assumed it was for them. We later found out that the limo we had selected had no A/C that day (and it was 85 degrees outside) so we understood why they didn't send it but would have liked to have been notified to avoid the confusion. The company did subtract a reasonable amount from our total cost though to accommodate the change which we feel was fair and an appropriate way to handle this. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
3.1/5.0
We rented a stretch white escalade for our wedding. It stated it seats 22 passengers but we had 12 adults and probably could have only fit 2 more comfortably.

The limo was 1 hour late the day of due to arriving at the wrong hotel (why I put a 2 for quality of service). We had asked the limo to come one hour early so it did not effect us - but just an FYI. Also, we tried to visit the limo multiple times and were not able to get ahold of the company we arrived on site. This was frustrating.

In the end - the limo was perfect and clean and very fun. The service was very good day of. The limo was decorated with our colors and had champagne and glasses. A red carpet service was set up. It looked really nice even tho i hate matchy things like colored napkins & pompoms - this was cute though and fun. The driver was very kind and although he hardly spoke English, was very congratulatory. He also took us on a route we directed him with between the church & hotel and did not get lost or confused.
We rented a stretch white escalade for our wedding. It stated it seats 22 passengers but we had 12 adults and probably Read more...
We rented a stretch white escalade for our wedding. It stated it seats 22 passengers but we had 12 adults and probably could have only fit 2 more comfortably.

The limo was 1 hour late the day of due to arriving at the wrong hotel (why I put a 2 for quality of service). We had asked the limo to come one hour early so it did not effect us - but just an FYI. Also, we tried to visit the limo multiple times and were not able to get ahold of the company we arrived on site. This was frustrating.

In the end - the limo was perfect and clean and very fun. The service was very good day of. The limo was decorated with our colors and had champagne and glasses. A red carpet service was set up. It looked really nice even tho i hate matchy things like colored napkins & pompoms - this was cute though and fun. The driver was very kind and although he hardly spoke English, was very congratulatory. He also took us on a route we directed him with between the church & hotel and did not get lost or confused. Read less
Services Used: Transportation

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Chicago, IL 60634 See On Map
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