130x130 sq 1303313461357 gr20179b1

Macy's Bridal Salon by Demetrios

Wayne , NJ
CONTACT US
CONTACT US

LOCATION

100 Route 46
Wayne, NJ 07470 US (map)

PHONE

973-812-6130

WEBSITE

View website
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ABOUT US

We are a full service bridal salon offering Bridal Gowns, Mother's Dresses, and bridesmaids dresses. We carry all thirteen collections by Demetrios including the Platinum collection only... Read more
We are a full service bridal salon offering Bridal Gowns, Mother's Dresses, and bridesmaids dresses. We carry all thirteen collections by Demetrios including the Platinum collection only seen in our locations. Read less
Dress & Attire

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom
What accessories do you provide?
Garters, Hair Accessories, Veils

REVIEWS

3.7
out of 5.0
3.6/5.0
3.7/5.0
3.5/5.0
4.2/5.0
3.6/5.0
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Jamie
Wedding:
12/4/2015
4.5/5.0
The Macy's Bridal Salon located at Willowbrook mall made my stress shopping experience stress free and smooth. The staff was attentive, not only working diligently to locate the perfect dress for me but also willing to meet my financial circumstances. Thanks ladies! I look forward to working with you closely up until my wedding.
The Macy's Bridal Salon located at Willowbrook mall made my stress shopping experience stress free and smooth. The staff Read more...
The Macy's Bridal Salon located at Willowbrook mall made my stress shopping experience stress free and smooth. The staff was attentive, not only working diligently to locate the perfect dress for me but also willing to meet my financial circumstances. Thanks ladies! I look forward to working with you closely up until my wedding. Read less
Services Used: Dress & Attire
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Jill
Wedding:
9/19/2015
5.0/5.0
I had an amazing experience. We walked in without an appointment and the staff did everything to could to accomidate us. They made us feel so comfortable and really cared about what i was looking for in a dress. The store was clean and organized. Joanne did an exceptional job. She was very professional, informative and experienced. I even bought my dress the same day.
I had an amazing experience. We walked in without an appointment and the staff did everything to could to accomidate us. Read more...
I had an amazing experience. We walked in without an appointment and the staff did everything to could to accomidate us. They made us feel so comfortable and really cared about what i was looking for in a dress. The store was clean and organized. Joanne did an exceptional job. She was very professional, informative and experienced. I even bought my dress the same day. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
9/20/2014
1.7/5.0
I personally did not buy a dress here, but I did go shopping with one of my friends for her wedding. When we walked in we didn't have an appointment bc we were just in Macy's and decided to go in the bridal salon to see if they can squeeze us in. My friend and I are both getting married, we figured lets just look. Well when someone walked over to us and we explained our situation she flat out said we re not a walk in salon you need to make an appointment. We then explained to her we understand but wanted to see if anyone can help us and luckily someone was available ( who btw was the sweetest woman) anyway my friend got to choose a bunch of dresses and off to the fitting room she went. I, however, was not so lucky. The original sales lady questioned me as to what I'm looking for and I explained to her I already found a couple of dresses at another salon and I wasn't interested in trying anything on and I was there just for my friend...she then rudely says to me oh we ll see you back here. You won't find anything for you anywhere else. Your budget is ridiculous. You won't find anything at that other salon for that.. Mind you I have a 5000 budget which I think is a very healthy budget. I was so taken a back by her unprofessional attitude that I will never make any type of purchase in that salon. The dresses are beautiful, the prices are good but some of the staff need a lesson in how to talk to brides.

Ps my friend loved her dress and she thinks its the one so like any other place I'm sure it depends who the consultant is.
I personally did not buy a dress here, but I did go shopping with one of my friends for her wedding. When we walked in we Read more...
I personally did not buy a dress here, but I did go shopping with one of my friends for her wedding. When we walked in we didn't have an appointment bc we were just in Macy's and decided to go in the bridal salon to see if they can squeeze us in. My friend and I are both getting married, we figured lets just look. Well when someone walked over to us and we explained our situation she flat out said we re not a walk in salon you need to make an appointment. We then explained to her we understand but wanted to see if anyone can help us and luckily someone was available ( who btw was the sweetest woman) anyway my friend got to choose a bunch of dresses and off to the fitting room she went. I, however, was not so lucky. The original sales lady questioned me as to what I'm looking for and I explained to her I already found a couple of dresses at another salon and I wasn't interested in trying anything on and I was there just for my friend...she then rudely says to me oh we ll see you back here. You won't find anything for you anywhere else. Your budget is ridiculous. You won't find anything at that other salon for that.. Mind you I have a 5000 budget which I think is a very healthy budget. I was so taken a back by her unprofessional attitude that I will never make any type of purchase in that salon. The dresses are beautiful, the prices are good but some of the staff need a lesson in how to talk to brides.

Ps my friend loved her dress and she thinks its the one so like any other place I'm sure it depends who the consultant is. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.1/5.0
I enjoyed my experience at the bridal salon. They were quick at helping me to pick out dresses and very friendly.
I enjoyed my experience at the bridal salon. They were quick at helping me to pick out dresses and very friendly.
I enjoyed my experience at the bridal salon. They were quick at helping me to pick out dresses and very friendly. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.9/5.0
I went to the Macy's bridal salon in the Willowbrook mall on a whim. My mom and I went to a few salons and shops that required an appointment weeks in advance and we just didn't like the quality and price of the gowns at these other places. On a whim, I called the bridal salon at the Willowbrook mall and they were able to accommodate us on the same day.
The appointment was perfect. The sales associate (Judith) asked a bunch of questions on price range and style I was looking for and pulled dressed that not only matched what I requested but also that complimented my figure. Judith was so patient with us. I must of tried on 10 dresses (which is a lot for one appointment). It came down to two dresses, which had a significant price difference and you would think the sales associate would try to sway mu opinion to the more expensive but not Judith. She let me and my mom have "that moment" to decide.
Once we choose I got to "say yes to the dress" and ring the wedding bell, letting everyone in the salon know I found "the one. "
I went to the Macy's bridal salon in the Willowbrook mall on a whim. My mom and I went to a few salons and shops that Read more...
I went to the Macy's bridal salon in the Willowbrook mall on a whim. My mom and I went to a few salons and shops that required an appointment weeks in advance and we just didn't like the quality and price of the gowns at these other places. On a whim, I called the bridal salon at the Willowbrook mall and they were able to accommodate us on the same day.
The appointment was perfect. The sales associate (Judith) asked a bunch of questions on price range and style I was looking for and pulled dressed that not only matched what I requested but also that complimented my figure. Judith was so patient with us. I must of tried on 10 dresses (which is a lot for one appointment). It came down to two dresses, which had a significant price difference and you would think the sales associate would try to sway mu opinion to the more expensive but not Judith. She let me and my mom have "that moment" to decide.
Once we choose I got to "say yes to the dress" and ring the wedding bell, letting everyone in the salon know I found "the one. " Read less
Services Used: Dress & Attire
Default vendor profile pic
Melissa
Wedding:
6/14/2014
3.4/5.0
I love my dress and I got a fantastic deal on it! It took me a while to find a dress I loved. I ended up getting a sample dress which means it had been tried on in the store. There was a lot of miscommunication. You can only do fittings on Wednesdays and they over book the seamstresses so you may feel rushed and your appointments may start very late. They are all very nice but I can not say it wasn't a stressful experience. They are a bit disorganized. All in all it worked out, my dress looked amazing and I got a great deal on a fantastic dress.
I love my dress and I got a fantastic deal on it! It took me a while to find a dress I loved. I ended up getting a sample Read more...
I love my dress and I got a fantastic deal on it! It took me a while to find a dress I loved. I ended up getting a sample dress which means it had been tried on in the store. There was a lot of miscommunication. You can only do fittings on Wednesdays and they over book the seamstresses so you may feel rushed and your appointments may start very late. They are all very nice but I can not say it wasn't a stressful experience. They are a bit disorganized. All in all it worked out, my dress looked amazing and I got a great deal on a fantastic dress. Read less
Services Used: Dress & Attire
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Marilyn
Wedding:
11/30/2013
5.0/5.0
When there was a problem with a slight defect on headpiece it was spotted by saleswoman and immediately sent for a perfect replacement. There was no pressure to select wedding dress and we were given an unlimited amount of time to try on many lovely gowns. There was a wide range of dresses at different prices.
When there was a problem with a slight defect on headpiece it was spotted by saleswoman and immediately sent for a perfect Read more...
When there was a problem with a slight defect on headpiece it was spotted by saleswoman and immediately sent for a perfect replacement. There was no pressure to select wedding dress and we were given an unlimited amount of time to try on many lovely gowns. There was a wide range of dresses at different prices. Read less
Services Used: Dress & Attire
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Christa
Wedding:
9/28/2013
0.6/5.0
I went to Cherry Hill Mall Demetrios Bridal Salon. They sent my dress out of state and could not tell me why, who, and how that happened. One staff blamed the other and they sent me in circles. A manager was fired because of it but the new one was just as bad as the old one which was fired. I live about an hour away and they were not flexible with my schedule or travel. Not to mention how they inconvinienced me with a drive out there to do my first fitting, I had to call them to confirm my appointment and when I got there that is when they told me my dress was in New York, not Cherry Hill NJ, um why they wouldn't tell me that when I called to confirm my appointment is extremely aggravating. They were lazy and unprofessional all 5 times I had to drive out there. I'm hoping my experience was not the normal for this company because I rate them a 0 and do not know how they are still in business. I'm hoping it was just the way that location was run and its management. They only good thing that I got out of this experience was my beautiful dress... once it was mailed back to NJ and in my possession.
I went to Cherry Hill Mall Demetrios Bridal Salon. They sent my dress out of state and could not tell me why, who, and how Read more...
I went to Cherry Hill Mall Demetrios Bridal Salon. They sent my dress out of state and could not tell me why, who, and how that happened. One staff blamed the other and they sent me in circles. A manager was fired because of it but the new one was just as bad as the old one which was fired. I live about an hour away and they were not flexible with my schedule or travel. Not to mention how they inconvinienced me with a drive out there to do my first fitting, I had to call them to confirm my appointment and when I got there that is when they told me my dress was in New York, not Cherry Hill NJ, um why they wouldn't tell me that when I called to confirm my appointment is extremely aggravating. They were lazy and unprofessional all 5 times I had to drive out there. I'm hoping my experience was not the normal for this company because I rate them a 0 and do not know how they are still in business. I'm hoping it was just the way that location was run and its management. They only good thing that I got out of this experience was my beautiful dress... once it was mailed back to NJ and in my possession. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
0.6/5.0
I’m not one for writing negative reviews. However, this is one exception due to the poor service that I received throughout the ordering process of bridesmaid gowns. I could forgive one or two errors and chalk them up to human error - but at some point all of these errors have to reflect the reputation of the store. I went to Brides by Demetrios at the Willowbrook mall as I wanted to be able to see the dresses, ship them out of state, and have a personable experience. The following went wrong:

1.The sales person measured my bridesmaids wrong - about 4-5" wrong in height and waist
2.I had placed a hold on dresses, but instead they charged the full amount of dresses on my credit card - they had told me they wouldn't
3.The confirmation receipts for each of my bridesmaids (6 in total) had incorrect information: incorrect sizes, measurements, addresses, names.
4.I requested all dresses be shipped to home addresses, they sent all of the dresses to the store
5.The dress sizes for 2 of my bridesmaids were sooooo wrong. The store will tell you they size based on the largest measurement, but a bridesmaid who is usually a 6 was told she was a 12 and clearly this was not the case when she tried it on.
6.To correct the above, the store told me to have her pin just one side of the dress (not both) and mail it back to them to fix (didn’t trust them enough to do this)
7.They told me 2 of my bridesmaids who were 5'9'' needed to buy the extra length. They then had to pay for alterations (almost as much as the dress) to shorten the dress to the normal length. This is purely speculation, but I think they did this to get the alteration money.
8.The sales asst mgr, was so INAPPROPRIATELY RUDE. She scoffed at my call going through all of these mistakes and her response was, “well, what do you want me to do about it???”
9.The zipper was broken on one of the dresses
10.I wasn't told the dresses were received in the store
They did NOT get our alteration business!
I’m not one for writing negative reviews. However, this is one exception due to the poor service that I received Read more...
I’m not one for writing negative reviews. However, this is one exception due to the poor service that I received throughout the ordering process of bridesmaid gowns. I could forgive one or two errors and chalk them up to human error - but at some point all of these errors have to reflect the reputation of the store. I went to Brides by Demetrios at the Willowbrook mall as I wanted to be able to see the dresses, ship them out of state, and have a personable experience. The following went wrong:

1.The sales person measured my bridesmaids wrong - about 4-5" wrong in height and waist
2.I had placed a hold on dresses, but instead they charged the full amount of dresses on my credit card - they had told me they wouldn't
3.The confirmation receipts for each of my bridesmaids (6 in total) had incorrect information: incorrect sizes, measurements, addresses, names.
4.I requested all dresses be shipped to home addresses, they sent all of the dresses to the store
5.The dress sizes for 2 of my bridesmaids were sooooo wrong. The store will tell you they size based on the largest measurement, but a bridesmaid who is usually a 6 was told she was a 12 and clearly this was not the case when she tried it on.
6.To correct the above, the store told me to have her pin just one side of the dress (not both) and mail it back to them to fix (didn’t trust them enough to do this)
7.They told me 2 of my bridesmaids who were 5'9'' needed to buy the extra length. They then had to pay for alterations (almost as much as the dress) to shorten the dress to the normal length. This is purely speculation, but I think they did this to get the alteration money.
8.The sales asst mgr, was so INAPPROPRIATELY RUDE. She scoffed at my call going through all of these mistakes and her response was, “well, what do you want me to do about it???”
9.The zipper was broken on one of the dresses
10.I wasn't told the dresses were received in the store
They did NOT get our alteration business! Read less
Services Used: Dress & Attire
Default vendor profile pic
Lisa
Wedding:
8/25/2013
1.7/5.0
I went to Macys in Wayne, N.J. I bought a beautiful Demitrios gown. I loved it and did get many compliments on it. However, the number of mistakes they did were way too many to count. They ordered my dress in the wrong size and then tried to blame be for their mistake. Then they told me wrong info regarding the flower girl dresses, they measured my bridesmaids all wrong, totally screwed up my mother's dress to the point where she had to have them get her a new dress one week before my wedding. And to make matters worse made her pay for the other dress they screwed up. Then my dress was supposed to be done and ready for pick up but then they forgot to add the last button on. Prices just for hemming and adding a padded cup were insane. I did not like their attitude either and they even made rude comments about body size and body shape to someone in my wedding party which was highly inappropriate. yes the dresses were beautiful but the amount of aggravation and stress that they caused me was horrible!
I went to Macys in Wayne, N.J. I bought a beautiful Demitrios gown. I loved it and did get many compliments on it. Read more...
I went to Macys in Wayne, N.J. I bought a beautiful Demitrios gown. I loved it and did get many compliments on it. However, the number of mistakes they did were way too many to count. They ordered my dress in the wrong size and then tried to blame be for their mistake. Then they told me wrong info regarding the flower girl dresses, they measured my bridesmaids all wrong, totally screwed up my mother's dress to the point where she had to have them get her a new dress one week before my wedding. And to make matters worse made her pay for the other dress they screwed up. Then my dress was supposed to be done and ready for pick up but then they forgot to add the last button on. Prices just for hemming and adding a padded cup were insane. I did not like their attitude either and they even made rude comments about body size and body shape to someone in my wedding party which was highly inappropriate. yes the dresses were beautiful but the amount of aggravation and stress that they caused me was horrible! Read less
Services Used: Dress & Attire

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100 Route 46, Wayne, NJ 07470 See On Map
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