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Macy's Bridal Salon by Demetrios

Wayne , NJ
CONTACT US
CONTACT US

LOCATION

100 Route 46
Wayne, NJ 07470 US (map)

PHONE

973-812-6130

WEBSITE

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ABOUT US

We are a full service bridal salon offering Bridal Gowns, Mother's Dresses, and bridesmaids dresses. We carry all thirteen collections by Demetrios including the Platinum collection only... Read more
We are a full service bridal salon offering Bridal Gowns, Mother's Dresses, and bridesmaids dresses. We carry all thirteen collections by Demetrios including the Platinum collection only seen in our locations. Read less
Dress & Attire

REVIEWS

3.7
out of 5.0
3.5/5.0
3.6/5.0
3.4/5.0
4.2/5.0
3.6/5.0
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Anonymous
Wedding:
Recently Married
4.1/5.0
I enjoyed my experience at the bridal salon. They were quick at helping me to pick out dresses and very friendly.
I enjoyed my experience at the bridal salon. They were quick at helping me to pick out dresses and very friendly.
I enjoyed my experience at the bridal salon. They were quick at helping me to pick out dresses and very friendly. Read less
Services Used: Dress & Attire
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Olivia
Wedding:
6/17/2016
4.5/5.0
The Macys Bridal Salon at the Willowbrook Mall was the first and only place that I went looking for my wedding dress. I worked mostly with Judith when I was first trying on dresses and she was incredibly patient and knowledgeable about the salon and the dresses they had to offer. The quality of the dresses was incredible; jaws dropped when I told guests that my lace gown came from Macys!
There were a few followup appointments where even though we did have an appointment, we were left to wait about a half hour each time. The seamstress and staff were very apologetic though and made sure to take special care of all of the details.
My now husband was blown away by my dress and it was everything I ever wanted. I highly recommend the staff at the Macys Bridal Salon in Willowbrook mall.
The Macys Bridal Salon at the Willowbrook Mall was the first and only place that I went looking for my wedding dress. I Read more...
The Macys Bridal Salon at the Willowbrook Mall was the first and only place that I went looking for my wedding dress. I worked mostly with Judith when I was first trying on dresses and she was incredibly patient and knowledgeable about the salon and the dresses they had to offer. The quality of the dresses was incredible; jaws dropped when I told guests that my lace gown came from Macys!
There were a few followup appointments where even though we did have an appointment, we were left to wait about a half hour each time. The seamstress and staff were very apologetic though and made sure to take special care of all of the details.
My now husband was blown away by my dress and it was everything I ever wanted. I highly recommend the staff at the Macys Bridal Salon in Willowbrook mall. Read less
Services Used: Dress & Attire
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Jamie
Wedding:
12/4/2015
4.5/5.0
The Macy's Bridal Salon located at Willowbrook mall made my stress shopping experience stress free and smooth. The staff was attentive, not only working diligently to locate the perfect dress for me but also willing to meet my financial circumstances. Thanks ladies! I look forward to working with you closely up until my wedding.
The Macy's Bridal Salon located at Willowbrook mall made my stress shopping experience stress free and smooth. The staff Read more...
The Macy's Bridal Salon located at Willowbrook mall made my stress shopping experience stress free and smooth. The staff was attentive, not only working diligently to locate the perfect dress for me but also willing to meet my financial circumstances. Thanks ladies! I look forward to working with you closely up until my wedding. Read less
Services Used: Dress & Attire
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Brooke
Wedding:
11/20/2015
5.0/5.0
My bridesmaids went to Demetrios, in the Macy's Bridal Salon for their dresses. Marie couldn't be more of a doll. She helped and searched until everyone found the perfect dress for my wedding. My experience was a very pleasant one for bridesmaid shopping because of Demetrios.
My bridesmaids went to Demetrios, in the Macy's Bridal Salon for their dresses. Marie couldn't be more of a doll. She Read more...
My bridesmaids went to Demetrios, in the Macy's Bridal Salon for their dresses. Marie couldn't be more of a doll. She helped and searched until everyone found the perfect dress for my wedding. My experience was a very pleasant one for bridesmaid shopping because of Demetrios. Read less
Services Used: Dress & Attire
130x130 sq 1459983524568 alicia  matt married 674
Private User
Wedding:
10/24/2015
0.7/5.0
I bought my BM dresses at Demetrios & had an awful time. I had 8 BMs so this was a big order on their hands & all of us were unhappy. The 1st issue was sizing-the sizes they were suggesting/demanding were SO big it didn't make sense. 2 of my girls called a few days after our appt to change the size of their dresses & when they came in they were STILL 2 sizes too big! If they went with the original sizes that were suggested they would have been too big to alter. I don't know if they do this to make more money off of alterations but in this case it backfired b/c everyone was so fed up they had their dresses done elsewhere. Next problem-delivery date. My wedding was in Oct-we went shopping in Jan to ensure everything was taken care of with time to spare. Well the dresses didn't come in till mid Sept! They tried to tell me this is how ALL designers work now-the dresses are shipped based on the wedding date & they arrive a few weeks before the event. I've never heard of this in my life! (While this was going on I bought a dress from David's Bridal for a friend's wedding & I had it in my hands within 2 weeks-so what they were telling me was a lie) Forget about the stress of altering 8 dresses in a few weeks, I had 1 BM who lived out of NJ and 1 who lived out of the US. The out-of-NJ-dress couldn't be sent directly to her, it had to come to NJ first. Even worse, it was up to me to get the out-of-the-US dress to Hong Kong with a few weeks till the wedding, hoping that my BM would get it with time for alterations before flying to the US. I called countless times in the months leading up to the wedding trying to figure out a way to get her dress sooner & no one could help me. It was the most frustrating thing I dealt with out of all of my wedding planning. My mom also bought her gown here & when she went for her pick up appointment the dress was not even on site, they told her she'd have to come back another day. They didn't even call, probably forgot about her. STAY AWAY!
I bought my BM dresses at Demetrios & had an awful time. I had 8 BMs so this was a big order on their hands & all of us Read more...
I bought my BM dresses at Demetrios & had an awful time. I had 8 BMs so this was a big order on their hands & all of us were unhappy. The 1st issue was sizing-the sizes they were suggesting/demanding were SO big it didn't make sense. 2 of my girls called a few days after our appt to change the size of their dresses & when they came in they were STILL 2 sizes too big! If they went with the original sizes that were suggested they would have been too big to alter. I don't know if they do this to make more money off of alterations but in this case it backfired b/c everyone was so fed up they had their dresses done elsewhere. Next problem-delivery date. My wedding was in Oct-we went shopping in Jan to ensure everything was taken care of with time to spare. Well the dresses didn't come in till mid Sept! They tried to tell me this is how ALL designers work now-the dresses are shipped based on the wedding date & they arrive a few weeks before the event. I've never heard of this in my life! (While this was going on I bought a dress from David's Bridal for a friend's wedding & I had it in my hands within 2 weeks-so what they were telling me was a lie) Forget about the stress of altering 8 dresses in a few weeks, I had 1 BM who lived out of NJ and 1 who lived out of the US. The out-of-NJ-dress couldn't be sent directly to her, it had to come to NJ first. Even worse, it was up to me to get the out-of-the-US dress to Hong Kong with a few weeks till the wedding, hoping that my BM would get it with time for alterations before flying to the US. I called countless times in the months leading up to the wedding trying to figure out a way to get her dress sooner & no one could help me. It was the most frustrating thing I dealt with out of all of my wedding planning. My mom also bought her gown here & when she went for her pick up appointment the dress was not even on site, they told her she'd have to come back another day. They didn't even call, probably forgot about her. STAY AWAY! Read less
Services Used: Dress & Attire
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Charisse
Wedding:
10/3/2015
0.2/5.0
I went to Willowbrook NJ Macy's Demetrios bridal with my mother in law to purchase her dress for the wedding. The ladies at the store were nice and helpful and we ordered the dress. HOWEVER the dress that was ordered on April 26 for my October 3 wedding. On the date it was ordered we were told that the dress would arrive no later than the end of July. At the beginning of August I began calling the store and was told the dress was is the warehouse and would arrive at the store any day. I called every week and received the same information. By the beginning of September my mother-in-law ordered another dress since the dress ordered from Demetrios still had not arrived. The dress finally arrived in the store and was ready to pick up a week before my destination wedding. The dress that was ordered need multiple alternations that would not have been completed before we had to leave to travel for the wedding. Throughout this time every time I called I asked for the dress to be returned and to cancel the already paid in full order. The contract I have was never signed by anyone in the store, myself or my mother-in-law. It has now been 4months of dealing with this dress issue and I am very disappointed at how this has turned out. The dress arriving a week before the event and still needing major alterations is not acceptable. I asked for a full refund for the dress, which is what we have been asking for the last few months and was denied. When this first became an issue I called Macy’s who told me the mattered had to be handled by Demetrios. Demetrios is stating that since the dress arrived before the wedding date they met their obligation. I then asked for a partial refund and was denied and then ignored. I would strongly suggest you find your dress somewhere else, luckily my mother in law was able to find another dress but I wouldn't want this to happen to someone else or to a bride! STAY AWAY!!
I went to Willowbrook NJ Macy's Demetrios bridal with my mother in law to purchase her dress for the wedding. The ladies Read more...
I went to Willowbrook NJ Macy's Demetrios bridal with my mother in law to purchase her dress for the wedding. The ladies at the store were nice and helpful and we ordered the dress. HOWEVER the dress that was ordered on April 26 for my October 3 wedding. On the date it was ordered we were told that the dress would arrive no later than the end of July. At the beginning of August I began calling the store and was told the dress was is the warehouse and would arrive at the store any day. I called every week and received the same information. By the beginning of September my mother-in-law ordered another dress since the dress ordered from Demetrios still had not arrived. The dress finally arrived in the store and was ready to pick up a week before my destination wedding. The dress that was ordered need multiple alternations that would not have been completed before we had to leave to travel for the wedding. Throughout this time every time I called I asked for the dress to be returned and to cancel the already paid in full order. The contract I have was never signed by anyone in the store, myself or my mother-in-law. It has now been 4months of dealing with this dress issue and I am very disappointed at how this has turned out. The dress arriving a week before the event and still needing major alterations is not acceptable. I asked for a full refund for the dress, which is what we have been asking for the last few months and was denied. When this first became an issue I called Macy’s who told me the mattered had to be handled by Demetrios. Demetrios is stating that since the dress arrived before the wedding date they met their obligation. I then asked for a partial refund and was denied and then ignored. I would strongly suggest you find your dress somewhere else, luckily my mother in law was able to find another dress but I wouldn't want this to happen to someone else or to a bride! STAY AWAY!! Read less
Services Used: Dress & Attire
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Jill
Wedding:
9/19/2015
5.0/5.0
I had an amazing experience. We walked in without an appointment and the staff did everything to could to accomidate us. They made us feel so comfortable and really cared about what i was looking for in a dress. The store was clean and organized. Joanne did an exceptional job. She was very professional, informative and experienced. I even bought my dress the same day.
I had an amazing experience. We walked in without an appointment and the staff did everything to could to accomidate us. Read more...
I had an amazing experience. We walked in without an appointment and the staff did everything to could to accomidate us. They made us feel so comfortable and really cared about what i was looking for in a dress. The store was clean and organized. Joanne did an exceptional job. She was very professional, informative and experienced. I even bought my dress the same day. Read less
Services Used: Dress & Attire
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Alexis
Wedding:
7/25/2015
2.2/5.0
This experience made me not want to get a wedding dress anymore! The original woman who was helping me was great! (I think her name was Janet, but can't quite remember). She was responsive, listened to what I was saying, and was pulling great options. Then her floor manager stepped in, and was just so totally overbearing. The more I said I was overwhelmed, the more she pulled and prodded at me. The only thing I knew was that I wanted a white dress, and she kept pulling dresses that didn't come in white or ivory, (but gold or pink) and insisting that I try them on. They had some great options at reasonably price points. It seemed like I could have gotten a great dress for under $2,000, but I couldn't deal with the floor manager.
This experience made me not want to get a wedding dress anymore! The original woman who was helping me was great! (I think Read more...
This experience made me not want to get a wedding dress anymore! The original woman who was helping me was great! (I think her name was Janet, but can't quite remember). She was responsive, listened to what I was saying, and was pulling great options. Then her floor manager stepped in, and was just so totally overbearing. The more I said I was overwhelmed, the more she pulled and prodded at me. The only thing I knew was that I wanted a white dress, and she kept pulling dresses that didn't come in white or ivory, (but gold or pink) and insisting that I try them on. They had some great options at reasonably price points. It seemed like I could have gotten a great dress for under $2,000, but I couldn't deal with the floor manager. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.0/5.0
The people at this vendor was very helpful
The people at this vendor was very helpful
The people at this vendor was very helpful Read less
Services Used: Dress & Attire
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Jessica
Wedding:
6/27/2015
5.0/5.0
I found a beautiful dress for a great price! All the ladies were professional and easy to work with. Everything came on-time. I also got my bridesmaid dresses and flower girl dress here. All were great! Seamstress is awesome too! Highly recommend!
I found a beautiful dress for a great price! All the ladies were professional and easy to work with. Everything came Read more...
I found a beautiful dress for a great price! All the ladies were professional and easy to work with. Everything came on-time. I also got my bridesmaid dresses and flower girl dress here. All were great! Seamstress is awesome too! Highly recommend! Read less
Services Used: Dress & Attire

MAP

 
100 Route 46, Wayne, NJ 07470 See On Map
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