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Macy's Bridal Salon

Troy , MI

LOCATION

2750 West Big Beaver Rd, 1st Floor
Troy, MI US 48084 (map)

PHONE

248-816-4270

WEBSITE

View website
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Dress & Attire

REVIEWS

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4.3/5.0
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Erin
Wedding:
7/19/2014
1.0/5.0
This review is for TRACEY only. I ordered my bridesmaid dresses through Tracey at this Macys Bridal store and it was a HORRIBLE experience!!!! We chose our dresses on December 28 and didn't get the dresses ordered until MARCH! Her reason was that another bridal party came in after me but their date was before me. The only way we got the dresses ordered was because the manager stepped in and took over. My mom and I stopped in unexpectedly in February just to try to get the process moving and check on everything. Tracey was sitting at the front desk PAYING HER PERSONAL PHONE BILL. Absolutely unprofessional in every way. Then when the dresses came in I found out that Tracey had told one of my bridesmaids to order the wrong size and the dress was way too small. My bridesmaid ended up having to pay for a brand new dress, a sample that was huge on her and pay for her alterations. Tracey also acted unprofessionally during this time because she took it upon herself to call me the BRIDE to tell me what was going on, without checking with the bridesmaid. If you use Macys bridal, do NOT work with Tracey!!!!!
This review is for TRACEY only. I ordered my bridesmaid dresses through Tracey at this Macys Bridal store and it was a Read more...
This review is for TRACEY only. I ordered my bridesmaid dresses through Tracey at this Macys Bridal store and it was a HORRIBLE experience!!!! We chose our dresses on December 28 and didn't get the dresses ordered until MARCH! Her reason was that another bridal party came in after me but their date was before me. The only way we got the dresses ordered was because the manager stepped in and took over. My mom and I stopped in unexpectedly in February just to try to get the process moving and check on everything. Tracey was sitting at the front desk PAYING HER PERSONAL PHONE BILL. Absolutely unprofessional in every way. Then when the dresses came in I found out that Tracey had told one of my bridesmaids to order the wrong size and the dress was way too small. My bridesmaid ended up having to pay for a brand new dress, a sample that was huge on her and pay for her alterations. Tracey also acted unprofessionally during this time because she took it upon herself to call me the BRIDE to tell me what was going on, without checking with the bridesmaid. If you use Macys bridal, do NOT work with Tracey!!!!! Read less
Services Used: Dress & Attire
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MJ
Wedding:
9/14/2013
3.9/5.0
During the process of finding my dress, my attendant was super helpful in making me comfortable, making me confident in my decision, and continuously coming back to my vision for myself.

The only issue I had was that I was shopping in a different state than where I wanted to dress sent, the dress came in a timely manner, but only because I fibbed about when my wedding day was. I would suggest giving the date of your wedding a month earlier if you need to shop in a different state.
During the process of finding my dress, my attendant was super helpful in making me comfortable, making me confident in my Read more...
During the process of finding my dress, my attendant was super helpful in making me comfortable, making me confident in my decision, and continuously coming back to my vision for myself.

The only issue I had was that I was shopping in a different state than where I wanted to dress sent, the dress came in a timely manner, but only because I fibbed about when my wedding day was. I would suggest giving the date of your wedding a month earlier if you need to shop in a different state. Read less
Services Used: Dress & Attire
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michelle
Wedding:
9/6/2013
5.0/5.0
I purchased my bridal gown here a few months ago and though I haven't received alterations yet, I just had to praise the help of Selina, the consultant who helped me find my dress. She couldn't have been nicer or more helpful. I felt at ease from the first moment and unlike other bridal salons, I felt no pressure. She pulled dresses that were well under my price range and really listened to not only what I said but how I reacted to each gown. I had a great experience thanks to her. I did have a prior experience with a consultant named Gloria that did not go well so it is possible that the experience may depend on who you work with. The salon itself is cozy and has less dresses than other salons but they are much nicer. Instead of scouring through racks to find something I might possibly like, I loved all if the dresses they had to choose from. Limited quantity, much better quality. I highly recommend this store.
I purchased my bridal gown here a few months ago and though I haven't received alterations yet, I just had to praise the Read more...
I purchased my bridal gown here a few months ago and though I haven't received alterations yet, I just had to praise the help of Selina, the consultant who helped me find my dress. She couldn't have been nicer or more helpful. I felt at ease from the first moment and unlike other bridal salons, I felt no pressure. She pulled dresses that were well under my price range and really listened to not only what I said but how I reacted to each gown. I had a great experience thanks to her. I did have a prior experience with a consultant named Gloria that did not go well so it is possible that the experience may depend on who you work with. The salon itself is cozy and has less dresses than other salons but they are much nicer. Instead of scouring through racks to find something I might possibly like, I loved all if the dresses they had to choose from. Limited quantity, much better quality. I highly recommend this store. Read less
Services Used: Dress & Attire
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James & Michele
Wedding:
8/31/2013
5.0/5.0
There is no way my words can express my gratitude for the phenomenal job Macy's Bridal did with my wedding dress experience. I had gone to other bridal salons before, but it felt more like an assembly line, rather than an experience tailored for me. That was NOT the case with Macy's Bridal. From my very first consultation, I knew I was in great hands. Planning a Detroit wedding from Charlotte, NC was not easy. Tracy, my bridal consultant, helped me select the PERFECT dress, even though I didn't know how perfect it was at the time. I had one appointment, which I narrowed my selection down to two dresses, and the next day I went back and picked my wedding dress. I only had two fittings being that I lived out of state, and Elizabeth & the Macy's alterations department worked wonders. Elizabeth even blocked off full days when I was scheduled to be in Detroit so she could complete all necessary alterations. My dress fit me PERFECTLY, and it was all thanks to Tracy, Elizabeth, and the Macy's Bridal staff.
There is no way my words can express my gratitude for the phenomenal job Macy's Bridal did with my wedding dress Read more...
There is no way my words can express my gratitude for the phenomenal job Macy's Bridal did with my wedding dress experience. I had gone to other bridal salons before, but it felt more like an assembly line, rather than an experience tailored for me. That was NOT the case with Macy's Bridal. From my very first consultation, I knew I was in great hands. Planning a Detroit wedding from Charlotte, NC was not easy. Tracy, my bridal consultant, helped me select the PERFECT dress, even though I didn't know how perfect it was at the time. I had one appointment, which I narrowed my selection down to two dresses, and the next day I went back and picked my wedding dress. I only had two fittings being that I lived out of state, and Elizabeth & the Macy's alterations department worked wonders. Elizabeth even blocked off full days when I was scheduled to be in Detroit so she could complete all necessary alterations. My dress fit me PERFECTLY, and it was all thanks to Tracy, Elizabeth, and the Macy's Bridal staff. Read less
Services Used: Dress & Attire
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Bessie
Wedding:
6/29/2013
4.6/5.0
I absolutely loved the staff at Macy's Bridal in Somerset and have already recommended other brides go here for their attire! Barbara was very helpful to not only me but my bridesmaids and my friend who also bought her wedding gown here.
I absolutely loved the staff at Macy's Bridal in Somerset and have already recommended other brides go here for their Read more...
I absolutely loved the staff at Macy's Bridal in Somerset and have already recommended other brides go here for their attire! Barbara was very helpful to not only me but my bridesmaids and my friend who also bought her wedding gown here. Read less
Services Used: Dress & Attire
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Jamie
Wedding:
7/21/2012
5.0/5.0
I am so happy I got my dress at Macy's bridal salon in Troy, MI. Tracy Smith was my sales associate and she was amazing! She was honest with me, but understood that it was my decision to make in the end. I also had my alterations done here and Elizabeth did them. She did an AMAZING job. She was so kinda and knew what she was doing! I would recommend any and all brides to check their salon out. I got a great deal for a lot of dress!
I am so happy I got my dress at Macy's bridal salon in Troy, MI. Tracy Smith was my sales associate and she was amazing! Read more...
I am so happy I got my dress at Macy's bridal salon in Troy, MI. Tracy Smith was my sales associate and she was amazing! She was honest with me, but understood that it was my decision to make in the end. I also had my alterations done here and Elizabeth did them. She did an AMAZING job. She was so kinda and knew what she was doing! I would recommend any and all brides to check their salon out. I got a great deal for a lot of dress! Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
5/12/2012
5.0/5.0
I am very impressed with the service I received at Macy's Bridal Salon during the process of purchasing my wedding dress. They were more than willing to work around my schedule to book an appointment since I was from out of the state. The staff was very professional, especially my stylist, Tracy, which I'm very happy I was able to work with her because she was enthusiastic and extremely helpful to me. The salon is private and beautiful in the way they showcase the dresses but still let you handle them (some places won't). I would recommend Macy's Bridal Salon to any future bride.
I am very impressed with the service I received at Macy's Bridal Salon during the process of purchasing my wedding dress. Read more...
I am very impressed with the service I received at Macy's Bridal Salon during the process of purchasing my wedding dress. They were more than willing to work around my schedule to book an appointment since I was from out of the state. The staff was very professional, especially my stylist, Tracy, which I'm very happy I was able to work with her because she was enthusiastic and extremely helpful to me. The salon is private and beautiful in the way they showcase the dresses but still let you handle them (some places won't). I would recommend Macy's Bridal Salon to any future bride. Read less
Services Used: Dress & Attire
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Sara
Wedding:
5/12/2012
3.6/5.0
Barbara and Tracie at the Somerset Macy's Bridal Salon in Troy were so wonderful to work with for my bridesmaids dresses and veil. They were so helpful and a blast to work with!!! THANK YOU!
Barbara and Tracie at the Somerset Macy's Bridal Salon in Troy were so wonderful to work with for my bridesmaids dresses Read more...
Barbara and Tracie at the Somerset Macy's Bridal Salon in Troy were so wonderful to work with for my bridesmaids dresses and veil. They were so helpful and a blast to work with!!! THANK YOU! Read less
Services Used: Dress & Attire
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DetroitBride
Wedding:
5/5/2012
5.0/5.0
Tracy was fabulous! She was very attentive and professional! I fell in love with the Lazaro 3108 Sherbert Tulle dress on my second try! I could not wait to wear it! Elizabeth altered and bustled my dress perfectly! She was wonderful even though she said it was very challenging because of the many layers! Loved the ladies at Macy's Bridal at The Somerset Collection!
Tracy was fabulous! She was very attentive and professional! I fell in love with the Lazaro 3108 Sherbert Tulle dress on Read more...
Tracy was fabulous! She was very attentive and professional! I fell in love with the Lazaro 3108 Sherbert Tulle dress on my second try! I could not wait to wear it! Elizabeth altered and bustled my dress perfectly! She was wonderful even though she said it was very challenging because of the many layers! Loved the ladies at Macy's Bridal at The Somerset Collection! Read less
Services Used: Dress & Attire
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viv829
Wedding:
4/21/2012
4.7/5.0
Loved, loved, loved the ladies at Macy's Bridal Salon in Somerset! Lindsey (no longer works there) was a very patient and helpful bridal consultant. Alice, a manager, was extremely accessible and helpful as well. Elizabeth is the best seamstress on the planet and her fingers are little wands dispelling her magic! I found my dress at Macy's after going to several shops and trying on over 50 dresses, I wasn't even the one that picked it out...it was the helpful staff at Macy's. The prices were reasonable, and you get a discount on bridesmaids dresses. They have a great selection of dresses, and you can get deals at their trunk shows. Great place!
Loved, loved, loved the ladies at Macy's Bridal Salon in Somerset! Lindsey (no longer works there) was a very patient and Read more...
Loved, loved, loved the ladies at Macy's Bridal Salon in Somerset! Lindsey (no longer works there) was a very patient and helpful bridal consultant. Alice, a manager, was extremely accessible and helpful as well. Elizabeth is the best seamstress on the planet and her fingers are little wands dispelling her magic! I found my dress at Macy's after going to several shops and trying on over 50 dresses, I wasn't even the one that picked it out...it was the helpful staff at Macy's. The prices were reasonable, and you get a discount on bridesmaids dresses. They have a great selection of dresses, and you can get deals at their trunk shows. Great place! Read less
Services Used: Dress & Attire
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Michelle
Wedding:
9/16/2011
5.0/5.0
Macy's will take car of you and are very accommodating for out of town brides. Their dressmaker does wonders. Her experience will make your dress fit you like a glove!
Macy's will take car of you and are very accommodating for out of town brides. Their dressmaker does wonders. Her Read more...
Macy's will take car of you and are very accommodating for out of town brides. Their dressmaker does wonders. Her experience will make your dress fit you like a glove! Read less
Services Used: Dress & Attire
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jrt0213
Wedding:
8/28/2011
5.0/5.0
Macy's Bridal Salon in Troy MI is awesome. There attentitive, helpful, and want to make sure you walk about of the store happy! Ask for Barbara Cook, she is awesome and will help you find the perfect wedding dress:)
Macy's Bridal Salon in Troy MI is awesome. There attentitive, helpful, and want to make sure you walk about of the store Read more...
Macy's Bridal Salon in Troy MI is awesome. There attentitive, helpful, and want to make sure you walk about of the store happy! Ask for Barbara Cook, she is awesome and will help you find the perfect wedding dress:) Read less
Services Used: Dress & Attire
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SWhite2012
Wedding:
8/27/2011
3.2/5.0
My poor experience at Macy's Bridal Salon was partially my own fault, but also had to do with the salon itself. I brought in pictures of what I had been looking at and liked. There was definitely continuity of features that I liked throughout the photos. My consultant did not pull a single dress that was even close to what I was looking for. I was plenty willing to try on styles that I hadn't though about, I know that's what they're there for, but I would have liked to have seen something similar to what I thought I wanted as well. That problem could have been due to the fact that they actually had a very small selection of dresses. The reason I chose to come here was because they carried a few of the designers that I wanted to try on, but they didn't end up having any of the specific dresses that I actually wanted to see.

I don't think my consultant really understood what I wanted, which could have been partially my fault for not articulating myself clearly, but that's what I brought the pictures for. Also, when she told me to undress and put the robe on, she gave me literally like ten seconds to change before she busted in again to see if I was ready without knocking.

She did offer to try and get the dresses that I wanted to try on in when they have the trunk show in October, which was nice but I live an hour and a half away and I'm not sure if it's worth going all the way back there.

If they have the style of dress you are looking for, then I'm sure shopping here would be great, but their selection really just wasn't for me.
My poor experience at Macy's Bridal Salon was partially my own fault, but also had to do with the salon itself. I brought Read more...
My poor experience at Macy's Bridal Salon was partially my own fault, but also had to do with the salon itself. I brought in pictures of what I had been looking at and liked. There was definitely continuity of features that I liked throughout the photos. My consultant did not pull a single dress that was even close to what I was looking for. I was plenty willing to try on styles that I hadn't though about, I know that's what they're there for, but I would have liked to have seen something similar to what I thought I wanted as well. That problem could have been due to the fact that they actually had a very small selection of dresses. The reason I chose to come here was because they carried a few of the designers that I wanted to try on, but they didn't end up having any of the specific dresses that I actually wanted to see.

I don't think my consultant really understood what I wanted, which could have been partially my fault for not articulating myself clearly, but that's what I brought the pictures for. Also, when she told me to undress and put the robe on, she gave me literally like ten seconds to change before she busted in again to see if I was ready without knocking.

She did offer to try and get the dresses that I wanted to try on in when they have the trunk show in October, which was nice but I live an hour and a half away and I'm not sure if it's worth going all the way back there.

If they have the style of dress you are looking for, then I'm sure shopping here would be great, but their selection really just wasn't for me. Read less
Services Used: Dress & Attire
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SB11
Wedding:
7/23/2011
4.0/5.0
I used Macy's to buy my gown and to do my alterations. Their selection was smaller than other bridal salons, but I thought the collection was well-edited and included plenty of great options.

The alterations staff was VERY good. My dress was tricky, but they made it perfect. I wish they weren't so hard to get ahold of (I had to leave a message when I called for each appointment and one time I had to call several times before they got back to me).

Unfortunately, I never felt 100% comfortable in this salon. They are definitely on a schedule and want you in and out on time. Not as friendly as the staff at other salons I visited, but I found the dress of my dreams, so I can't complain too much.
I used Macy's to buy my gown and to do my alterations. Their selection was smaller than other bridal salons, but I thought Read more...
I used Macy's to buy my gown and to do my alterations. Their selection was smaller than other bridal salons, but I thought the collection was well-edited and included plenty of great options.

The alterations staff was VERY good. My dress was tricky, but they made it perfect. I wish they weren't so hard to get ahold of (I had to leave a message when I called for each appointment and one time I had to call several times before they got back to me).

Unfortunately, I never felt 100% comfortable in this salon. They are definitely on a schedule and want you in and out on time. Not as friendly as the staff at other salons I visited, but I found the dress of my dreams, so I can't complain too much. Read less
Services Used: Dress & Attire
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Marion
Wedding:
2/22/2011
0.0/5.0
Buyer beware. When purchasing your dress they tell you anything is possible. The service after the purchase is dismal at best! The information given by the staff contrasted wildly. I would never shop there again!
Buyer beware. When purchasing your dress they tell you anything is possible. The service after the purchase is dismal at Read more...
Buyer beware. When purchasing your dress they tell you anything is possible. The service after the purchase is dismal at best! The information given by the staff contrasted wildly. I would never shop there again! Read less
Services Used: Dress & Attire
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soon2Bvoigt
Wedding:
9/4/2010
5.0/5.0
I had an amazing experience buying my wedding gown through the Macy's bridal salon. I never felt like I was being pushed into a purchase, and the fitting process went very smoothly. One tip - definitely check out their samples that are for sale. You can find some hidden gems in great condition!
I had an amazing experience buying my wedding gown through the Macy's bridal salon. I never felt like I was being pushed Read more...
I had an amazing experience buying my wedding gown through the Macy's bridal salon. I never felt like I was being pushed into a purchase, and the fitting process went very smoothly. One tip - definitely check out their samples that are for sale. You can find some hidden gems in great condition! Read less
Services Used: Dress & Attire
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jen
Wedding:
7/7/2010
5.0/5.0
WONDERFUL salon! After searching at a few other salons in the area and dealing with rude sales people, I couldn't believe how NICE everyone was at Macy's Bridal Salon! Barbara was my consultant and was such a sweetheart. You could tell she really cares about the bride and not just about making the sale. She found my dress within the first 5 minutes! The manager, Alice, was also very nice and helpful. I would reccomend this salon to everyone!
WONDERFUL salon! After searching at a few other salons in the area and dealing with rude sales people, I couldn't believe Read more...
WONDERFUL salon! After searching at a few other salons in the area and dealing with rude sales people, I couldn't believe how NICE everyone was at Macy's Bridal Salon! Barbara was my consultant and was such a sweetheart. You could tell she really cares about the bride and not just about making the sale. She found my dress within the first 5 minutes! The manager, Alice, was also very nice and helpful. I would reccomend this salon to everyone! Read less
Services Used: Dress & Attire
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lauren
Wedding:
6/19/2010
5.0/5.0
I could not have been happier with my experience at Macy's! Tracy was absolutely fabulous, she helped me find my dream gown. She was extremely helpful, and such a pleasure to work with. I will miss working with her! I would definitely recommend to anyone to see her!
I could not have been happier with my experience at Macy's! Tracy was absolutely fabulous, she helped me find my dream Read more...
I could not have been happier with my experience at Macy's! Tracy was absolutely fabulous, she helped me find my dream gown. She was extremely helpful, and such a pleasure to work with. I will miss working with her! I would definitely recommend to anyone to see her! Read less
Services Used: Dress & Attire
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danak143
Wedding:
9/19/2009
3.7/5.0
I worked with Tracey, She was amazing to work with! I liked my dress but when it came in it needed a lot of altering. I stayed at Macys to get my dress altered. I spent a lot of money on alterations and the day I picked the dress up it was all wrinkled. My dad had to take the dress back to get re-steamed. Then during the 2nd hour of the reception, my bustle broke so I was left to carry my train around with me all night. We looked at it later and the bustle strings were sticked on very loosely. Poor alterations but I would recommend working with Tracey to find your dress!!!
I worked with Tracey, She was amazing to work with! I liked my dress but when it came in it needed a lot of altering. I Read more...
I worked with Tracey, She was amazing to work with! I liked my dress but when it came in it needed a lot of altering. I stayed at Macys to get my dress altered. I spent a lot of money on alterations and the day I picked the dress up it was all wrinkled. My dad had to take the dress back to get re-steamed. Then during the 2nd hour of the reception, my bustle broke so I was left to carry my train around with me all night. We looked at it later and the bustle strings were sticked on very loosely. Poor alterations but I would recommend working with Tracey to find your dress!!! Read less
Services Used: Dress & Attire
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lindseyscopel
Wedding:
9/5/2009
4.7/5.0
I dealt with Tracey in the bridal salon and she is AWESOME! Found me the dress of my dreams in the second shot! She was so fun to work with, and all the bridesmaids loved her! Highly recommended!
I dealt with Tracey in the bridal salon and she is AWESOME! Found me the dress of my dreams in the second shot! She was so Read more...
I dealt with Tracey in the bridal salon and she is AWESOME! Found me the dress of my dreams in the second shot! She was so fun to work with, and all the bridesmaids loved her! Highly recommended! Read less
Services Used: Dress & Attire
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Sara
Wedding:
7/25/2009
5.0/5.0
I had a wonderful experience purchasing my wedding gown at Macy's Bridal Salon. Lynn and the rest of the staff were always excited to see me and my dress when I tried it on. Nanette was great with my alterations.
I had a wonderful experience purchasing my wedding gown at Macy's Bridal Salon. Lynn and the rest of the staff were always Read more...
I had a wonderful experience purchasing my wedding gown at Macy's Bridal Salon. Lynn and the rest of the staff were always excited to see me and my dress when I tried it on. Nanette was great with my alterations. Read less
Services Used: Dress & Attire
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jruskin
Wedding:
2/15/2009
4.3/5.0
I loved my dress. I was nervous to go look because I knew I wouldn't be able to try on dresses since I'm not a size 0. Lynn helped me and she was great! She knew what would look good on my body type and she understood the style I was going for. There prices were the cheapest but it was worth it. And... my mom and sister bought their dresses there too because they got a 10% discount because I bought my dress at Macy's.
I loved my dress. I was nervous to go look because I knew I wouldn't be able to try on dresses since I'm not a size 0. Read more...
I loved my dress. I was nervous to go look because I knew I wouldn't be able to try on dresses since I'm not a size 0. Lynn helped me and she was great! She knew what would look good on my body type and she understood the style I was going for. There prices were the cheapest but it was worth it. And... my mom and sister bought their dresses there too because they got a 10% discount because I bought my dress at Macy's. Read less
Services Used: Dress & Attire
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Anna
Wedding:
11/15/2008
5.0/5.0
Macy's Bridal Salon did a wonderful job with my whole wedding gown buying experience. Mandy was my consultant and helped me throughout the process and did a wonderful job. Mandy and the rest of the staff made me feel special and were always excited to see me and my dress when I tried it on. They even helped me choose between two dresses that I had a hard time deciding between. Alterations went perfectly with Nanette as well. Victoria, the receptionist, was always there with a smile and a hug.I would recommend this salon to someone who is looking for a designer dress and great service. They even packed my dress up so well that it was in perfect shape when I removed it from the form and bag on my wedding day.
Macy's Bridal Salon did a wonderful job with my whole wedding gown buying experience. Mandy was my consultant and helped Read more...
Macy's Bridal Salon did a wonderful job with my whole wedding gown buying experience. Mandy was my consultant and helped me throughout the process and did a wonderful job. Mandy and the rest of the staff made me feel special and were always excited to see me and my dress when I tried it on. They even helped me choose between two dresses that I had a hard time deciding between. Alterations went perfectly with Nanette as well. Victoria, the receptionist, was always there with a smile and a hug.I would recommend this salon to someone who is looking for a designer dress and great service. They even packed my dress up so well that it was in perfect shape when I removed it from the form and bag on my wedding day. Read less
Services Used: Dress & Attire
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lauren
Wedding:
9/13/2008
4.9/5.0
The bridal staff at the Somerset Macy's salon were wonderful!!! Alice was my sales person and she gave honest feedback and was extremly helpful. I also got my bridesmaid dresses and flower girl dress there and they looked perfect!
The bridal staff at the Somerset Macy's salon were wonderful!!! Alice was my sales person and she gave honest feedback and Read more...
The bridal staff at the Somerset Macy's salon were wonderful!!! Alice was my sales person and she gave honest feedback and was extremly helpful. I also got my bridesmaid dresses and flower girl dress there and they looked perfect! Read less
Services Used: Dress & Attire
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Carmen
Wedding:
2/28/2008
4.4/5.0
Tracey was great! She helped me to select a gown that looked great on my body and selected a veil that completely gave me the non-traditional, yet still romantic image that I was looking for. She was very patient and accomodating and made the experience of shopping for a gown a lot of fun:-)
Tracey was great! She helped me to select a gown that looked great on my body and selected a veil that completely gave me Read more...
Tracey was great! She helped me to select a gown that looked great on my body and selected a veil that completely gave me the non-traditional, yet still romantic image that I was looking for. She was very patient and accomodating and made the experience of shopping for a gown a lot of fun:-) Read less
Services Used: Dress & Attire
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Kori
Wedding:
9/1/2007
4.5/5.0
The staff was absolutely wonderful and very knowledgeable about the fashions that they could provide. The ambience that they provided made purchasing my wedding dress from there a memorable experience.
The staff was absolutely wonderful and very knowledgeable about the fashions that they could provide. The ambience that Read more...
The staff was absolutely wonderful and very knowledgeable about the fashions that they could provide. The ambience that they provided made purchasing my wedding dress from there a memorable experience. Read less
Services Used: Dress & Attire
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hribernik.h
Wedding:
8/11/2007
3.4/5.0
Alice at Macy's Bridal was wonderful. Unfortunately she was away on vacation during one of my fittings which resulted in tears. Thank goodness for the alternations manager who stepped in and took charge of the situation making me a very happy bride. Overall my experience was good.
Alice at Macy's Bridal was wonderful. Unfortunately she was away on vacation during one of my fittings which resulted in Read more...
Alice at Macy's Bridal was wonderful. Unfortunately she was away on vacation during one of my fittings which resulted in tears. Thank goodness for the alternations manager who stepped in and took charge of the situation making me a very happy bride. Overall my experience was good. Read less
Services Used: Dress & Attire
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kelly
Wedding:
6/16/2007
5.0/5.0
Impeccable service! They made buying such a special dress a wonderful experience.
Impeccable service! They made buying such a special dress a wonderful experience.
Impeccable service! They made buying such a special dress a wonderful experience. Read less
Services Used: Dress & Attire
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kholmq
Wedding:
5/27/2006
4.0/5.0
I purchased my Wedding dress from this location when it was still Marshall Fields. I really enjoyed the experience of this Bridal Salon as opposed to other large Bridal Dress stores I visited that felt more like shopping at Target. The Bridal Salon created a personalized experience and a nice dressing room. The staff was very helpful in assisting with accessories. One drawback was that the sample sizes were fairly limited. It can be hard to know how a size 10 will fit when you're trying on a size 6!
I purchased my Wedding dress from this location when it was still Marshall Fields. I really enjoyed the experience of this Read more...
I purchased my Wedding dress from this location when it was still Marshall Fields. I really enjoyed the experience of this Bridal Salon as opposed to other large Bridal Dress stores I visited that felt more like shopping at Target. The Bridal Salon created a personalized experience and a nice dressing room. The staff was very helpful in assisting with accessories. One drawback was that the sample sizes were fairly limited. It can be hard to know how a size 10 will fit when you're trying on a size 6! Read less
Services Used: Dress & Attire
Bg21
Anonymous
Wedding:
2+ years ago
5.0/5.0
Great experience. I loved Alice so much. She knew what looked good on your body and was a sweetheart.

My dress and veil were perfect. Remember though they don't have 1500 dresses. The experience was great because there was no hard sale.

They work within your budget. Ask for Alice. M

However, Tracy was completely rude to me every time I visited for a fitting, a very unpleasant person.

The alterations ladies pay attention to you and they will listen to what your concerns are. My bustle was great.
Great experience. I loved Alice so much. She knew what looked good on your body and was a sweetheart.

My dress Read more...
Great experience. I loved Alice so much. She knew what looked good on your body and was a sweetheart.

My dress and veil were perfect. Remember though they don't have 1500 dresses. The experience was great because there was no hard sale.

They work within your budget. Ask for Alice. M

However, Tracy was completely rude to me every time I visited for a fitting, a very unpleasant person.

The alterations ladies pay attention to you and they will listen to what your concerns are. My bustle was great. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.5/5.0
For the most part, Macy's bridal salon provided great services. They were kind and courteous to us. I loved my dress and the seamstress did a fabulous job with adding straps and the bustle!
For the most part, Macy's bridal salon provided great services. They were kind and courteous to us. I loved my dress and Read more...
For the most part, Macy's bridal salon provided great services. They were kind and courteous to us. I loved my dress and the seamstress did a fabulous job with adding straps and the bustle! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.5/5.0
I would like to thank Ninette (seamstress) for taking such good care of my daughter after her dress sleeves arrived incorrectly. Ninette went above and beyond to make sure that my daughter's dress looked beautiful for her wedding. Thank you!
I would like to thank Ninette (seamstress) for taking such good care of my daughter after her dress sleeves arrived Read more...
I would like to thank Ninette (seamstress) for taking such good care of my daughter after her dress sleeves arrived incorrectly. Ninette went above and beyond to make sure that my daughter's dress looked beautiful for her wedding. Thank you! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.5/5.0
My experience with Macy's Bridal Salon at Somerset was a total nightmare. I should have known to run out as soon as they put me in a dingy dressing room, and told me to put on an old, stained robe. Then my consultant, Traci, came in dressed very unprofessionally. At first things went OK, and I even found a dress I liked. At that point, Traci started pushing and told me I had to buy it right then to get a discount, and I caved. She conveniently forgot said discount when calculating the total cost of the dress at time of payment, and acted extremely put-out when I reminded her to take off the promised 15%. The dress was a month late, and every time I asked when it would arrive or if it had even been ordered (no one ever told me the actual order date), I was talked to condescendingly, treated as a nuisance, and given lame excuses (usually having to do with a Chinese holiday). I had bought the dress 9 months in advance. After the dress was about 6 weeks late, we demanded to be told the status of the dress at which point Traci became belligerent and yelled at my mom on the phone. From then on we only worked with the salon manager, which unfortunately was not much better. She gave us a half-hearted "I'm sorry" about the fit her employee through and the lateness of the dress, and that was it. The dress finally arrived about 5-6 weeks before the wedding, and it looked terrible. The color was way off from the sample I had tried on, which was blamed on the dye lot and less exposure to oxygen. It was supposed to be ivory with silver lace trim, but it was very distinctly yellow with yellowy lace trim. The manager assured me it looked fine and offered to do nothing to help. I knew I could not trust them to make it right even if they had offered. So, weeks before my wedding I walked into another bridal salon and purchased a dress off the rack (which was a wonderful experience!). I just could not wear a yellow dress with horrible feelings attached to it.
My experience with Macy's Bridal Salon at Somerset was a total nightmare. I should have known to run out as soon as they Read more...
My experience with Macy's Bridal Salon at Somerset was a total nightmare. I should have known to run out as soon as they put me in a dingy dressing room, and told me to put on an old, stained robe. Then my consultant, Traci, came in dressed very unprofessionally. At first things went OK, and I even found a dress I liked. At that point, Traci started pushing and told me I had to buy it right then to get a discount, and I caved. She conveniently forgot said discount when calculating the total cost of the dress at time of payment, and acted extremely put-out when I reminded her to take off the promised 15%. The dress was a month late, and every time I asked when it would arrive or if it had even been ordered (no one ever told me the actual order date), I was talked to condescendingly, treated as a nuisance, and given lame excuses (usually having to do with a Chinese holiday). I had bought the dress 9 months in advance. After the dress was about 6 weeks late, we demanded to be told the status of the dress at which point Traci became belligerent and yelled at my mom on the phone. From then on we only worked with the salon manager, which unfortunately was not much better. She gave us a half-hearted "I'm sorry" about the fit her employee through and the lateness of the dress, and that was it. The dress finally arrived about 5-6 weeks before the wedding, and it looked terrible. The color was way off from the sample I had tried on, which was blamed on the dye lot and less exposure to oxygen. It was supposed to be ivory with silver lace trim, but it was very distinctly yellow with yellowy lace trim. The manager assured me it looked fine and offered to do nothing to help. I knew I could not trust them to make it right even if they had offered. So, weeks before my wedding I walked into another bridal salon and purchased a dress off the rack (which was a wonderful experience!). I just could not wear a yellow dress with horrible feelings attached to it. Read less
Services Used: Dress & Attire
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