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Macy's Bridal Salon

Troy , MI

LOCATION

2750 West Big Beaver Rd, 1st Floor
Troy, MI 48084 US

PHONE

248-816-4270

WEBSITE

View website
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Dress & Attire

REVIEWS

4.1
out of 5.0
4.2/5.0
4.1/5.0
4.2/5.0
3.9/5.0
4.0/5.0
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Private User
Wedding:
9/19/2014
0.5/5.0
Thinking that Macy's would have the highest quality of customer service I made an appointment at the salon with 3 of my 6 bridesmaids to try a dress on. The sales associate Tracy was very rude to my bridesmaids & she seemed uninterested in our visit. She complained how busy she was & how awful things were at the shop. We were confused because we were the only group in the salon. Even though the customer service was bad, we decided we really wanted the dress & we would purchase the dresses that day. When we got to the only computer the salon had Tracy told us the computer was not working & that she would have to call one of the girls for her credit card info. She said she would call later that day or the day after. She had all of my bridesmaids' names & phone numbers, but she never called any of them. When one of my bridesmaid called the next day (while the shop was open) no one answered & she left a voicemail with her name & phone number. No one ever called her from the shop. The next week I called the shop & left a voicemail with my name & number. Again I did not receive a call from the shop. My mom called the shop the next week to see why none of the bridesmaids had been called or why they were not returning our voicemails. Tracy answered the phone & told my mom that she was busy & she would have to call my mom back. My mom told her no, that she needed to speak to the shop's manager immediately. Tracy stated that the manager was busy & the manager would have to her call her back later. My mom reluctantly agreed. When the manager called the next day she stated Tracy would call the girls & send out an email on how the other 3 girls could measure themselves for the dresses. At this point we were so bitter about the situation that we looked for another shop to order the dresses. Thankfully we did because Tracy didn't send an email for 2 more weeks. She never called anyone. The shop didn't seem to care that they lost out on 6 bridesmaids purchasing dresses at $215 each
Thinking that Macy's would have the highest quality of customer service I made an appointment at the salon with 3 of my 6 Read more...
Thinking that Macy's would have the highest quality of customer service I made an appointment at the salon with 3 of my 6 bridesmaids to try a dress on. The sales associate Tracy was very rude to my bridesmaids & she seemed uninterested in our visit. She complained how busy she was & how awful things were at the shop. We were confused because we were the only group in the salon. Even though the customer service was bad, we decided we really wanted the dress & we would purchase the dresses that day. When we got to the only computer the salon had Tracy told us the computer was not working & that she would have to call one of the girls for her credit card info. She said she would call later that day or the day after. She had all of my bridesmaids' names & phone numbers, but she never called any of them. When one of my bridesmaid called the next day (while the shop was open) no one answered & she left a voicemail with her name & phone number. No one ever called her from the shop. The next week I called the shop & left a voicemail with my name & number. Again I did not receive a call from the shop. My mom called the shop the next week to see why none of the bridesmaids had been called or why they were not returning our voicemails. Tracy answered the phone & told my mom that she was busy & she would have to call my mom back. My mom told her no, that she needed to speak to the shop's manager immediately. Tracy stated that the manager was busy & the manager would have to her call her back later. My mom reluctantly agreed. When the manager called the next day she stated Tracy would call the girls & send out an email on how the other 3 girls could measure themselves for the dresses. At this point we were so bitter about the situation that we looked for another shop to order the dresses. Thankfully we did because Tracy didn't send an email for 2 more weeks. She never called anyone. The shop didn't seem to care that they lost out on 6 bridesmaids purchasing dresses at $215 each Read less
Services Used: Dress & Attire
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Erin
Wedding:
7/19/2014
1.0/5.0
This review is for TRACEY only. I ordered my bridesmaid dresses through Tracey at this Macys Bridal store and it was a HORRIBLE experience!!!! We chose our dresses on December 28 and didn't get the dresses ordered until MARCH! Her reason was that another bridal party came in after me but their date was before me. The only way we got the dresses ordered was because the manager stepped in and took over. My mom and I stopped in unexpectedly in February just to try to get the process moving and check on everything. Tracey was sitting at the front desk PAYING HER PERSONAL PHONE BILL. Absolutely unprofessional in every way. Then when the dresses came in I found out that Tracey had told one of my bridesmaids to order the wrong size and the dress was way too small. My bridesmaid ended up having to pay for a brand new dress, a sample that was huge on her and pay for her alterations. Tracey also acted unprofessionally during this time because she took it upon herself to call me the BRIDE to tell me what was going on, without checking with the bridesmaid. If you use Macys bridal, do NOT work with Tracey!!!!!
This review is for TRACEY only. I ordered my bridesmaid dresses through Tracey at this Macys Bridal store and it was a Read more...
This review is for TRACEY only. I ordered my bridesmaid dresses through Tracey at this Macys Bridal store and it was a HORRIBLE experience!!!! We chose our dresses on December 28 and didn't get the dresses ordered until MARCH! Her reason was that another bridal party came in after me but their date was before me. The only way we got the dresses ordered was because the manager stepped in and took over. My mom and I stopped in unexpectedly in February just to try to get the process moving and check on everything. Tracey was sitting at the front desk PAYING HER PERSONAL PHONE BILL. Absolutely unprofessional in every way. Then when the dresses came in I found out that Tracey had told one of my bridesmaids to order the wrong size and the dress was way too small. My bridesmaid ended up having to pay for a brand new dress, a sample that was huge on her and pay for her alterations. Tracey also acted unprofessionally during this time because she took it upon herself to call me the BRIDE to tell me what was going on, without checking with the bridesmaid. If you use Macys bridal, do NOT work with Tracey!!!!! Read less
Services Used: Dress & Attire
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MJ
Wedding:
9/14/2013
3.9/5.0
During the process of finding my dress, my attendant was super helpful in making me comfortable, making me confident in my decision, and continuously coming back to my vision for myself.

The only issue I had was that I was shopping in a different state than where I wanted to dress sent, the dress came in a timely manner, but only because I fibbed about when my wedding day was. I would suggest giving the date of your wedding a month earlier if you need to shop in a different state.
During the process of finding my dress, my attendant was super helpful in making me comfortable, making me confident in my Read more...
During the process of finding my dress, my attendant was super helpful in making me comfortable, making me confident in my decision, and continuously coming back to my vision for myself.

The only issue I had was that I was shopping in a different state than where I wanted to dress sent, the dress came in a timely manner, but only because I fibbed about when my wedding day was. I would suggest giving the date of your wedding a month earlier if you need to shop in a different state. Read less
Services Used: Dress & Attire
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michelle
Wedding:
9/6/2013
5.0/5.0
I purchased my bridal gown here a few months ago and though I haven't received alterations yet, I just had to praise the help of Selina, the consultant who helped me find my dress. She couldn't have been nicer or more helpful. I felt at ease from the first moment and unlike other bridal salons, I felt no pressure. She pulled dresses that were well under my price range and really listened to not only what I said but how I reacted to each gown. I had a great experience thanks to her. I did have a prior experience with a consultant named Gloria that did not go well so it is possible that the experience may depend on who you work with. The salon itself is cozy and has less dresses than other salons but they are much nicer. Instead of scouring through racks to find something I might possibly like, I loved all if the dresses they had to choose from. Limited quantity, much better quality. I highly recommend this store.
I purchased my bridal gown here a few months ago and though I haven't received alterations yet, I just had to praise the Read more...
I purchased my bridal gown here a few months ago and though I haven't received alterations yet, I just had to praise the help of Selina, the consultant who helped me find my dress. She couldn't have been nicer or more helpful. I felt at ease from the first moment and unlike other bridal salons, I felt no pressure. She pulled dresses that were well under my price range and really listened to not only what I said but how I reacted to each gown. I had a great experience thanks to her. I did have a prior experience with a consultant named Gloria that did not go well so it is possible that the experience may depend on who you work with. The salon itself is cozy and has less dresses than other salons but they are much nicer. Instead of scouring through racks to find something I might possibly like, I loved all if the dresses they had to choose from. Limited quantity, much better quality. I highly recommend this store. Read less
Services Used: Dress & Attire
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James & Michele
Wedding:
8/31/2013
5.0/5.0
There is no way my words can express my gratitude for the phenomenal job Macy's Bridal did with my wedding dress experience. I had gone to other bridal salons before, but it felt more like an assembly line, rather than an experience tailored for me. That was NOT the case with Macy's Bridal. From my very first consultation, I knew I was in great hands. Planning a Detroit wedding from Charlotte, NC was not easy. Tracy, my bridal consultant, helped me select the PERFECT dress, even though I didn't know how perfect it was at the time. I had one appointment, which I narrowed my selection down to two dresses, and the next day I went back and picked my wedding dress. I only had two fittings being that I lived out of state, and Elizabeth & the Macy's alterations department worked wonders. Elizabeth even blocked off full days when I was scheduled to be in Detroit so she could complete all necessary alterations. My dress fit me PERFECTLY, and it was all thanks to Tracy, Elizabeth, and the Macy's Bridal staff.
There is no way my words can express my gratitude for the phenomenal job Macy's Bridal did with my wedding dress Read more...
There is no way my words can express my gratitude for the phenomenal job Macy's Bridal did with my wedding dress experience. I had gone to other bridal salons before, but it felt more like an assembly line, rather than an experience tailored for me. That was NOT the case with Macy's Bridal. From my very first consultation, I knew I was in great hands. Planning a Detroit wedding from Charlotte, NC was not easy. Tracy, my bridal consultant, helped me select the PERFECT dress, even though I didn't know how perfect it was at the time. I had one appointment, which I narrowed my selection down to two dresses, and the next day I went back and picked my wedding dress. I only had two fittings being that I lived out of state, and Elizabeth & the Macy's alterations department worked wonders. Elizabeth even blocked off full days when I was scheduled to be in Detroit so she could complete all necessary alterations. My dress fit me PERFECTLY, and it was all thanks to Tracy, Elizabeth, and the Macy's Bridal staff. Read less
Services Used: Dress & Attire
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Bessie
Wedding:
6/29/2013
4.6/5.0
I absolutely loved the staff at Macy's Bridal in Somerset and have already recommended other brides go here for their attire! Barbara was very helpful to not only me but my bridesmaids and my friend who also bought her wedding gown here.
I absolutely loved the staff at Macy's Bridal in Somerset and have already recommended other brides go here for their Read more...
I absolutely loved the staff at Macy's Bridal in Somerset and have already recommended other brides go here for their attire! Barbara was very helpful to not only me but my bridesmaids and my friend who also bought her wedding gown here. Read less
Services Used: Dress & Attire
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Jamie
Wedding:
7/21/2012
5.0/5.0
I am so happy I got my dress at Macy's bridal salon in Troy, MI. Tracy Smith was my sales associate and she was amazing! She was honest with me, but understood that it was my decision to make in the end. I also had my alterations done here and Elizabeth did them. She did an AMAZING job. She was so kinda and knew what she was doing! I would recommend any and all brides to check their salon out. I got a great deal for a lot of dress!
I am so happy I got my dress at Macy's bridal salon in Troy, MI. Tracy Smith was my sales associate and she was amazing! Read more...
I am so happy I got my dress at Macy's bridal salon in Troy, MI. Tracy Smith was my sales associate and she was amazing! She was honest with me, but understood that it was my decision to make in the end. I also had my alterations done here and Elizabeth did them. She did an AMAZING job. She was so kinda and knew what she was doing! I would recommend any and all brides to check their salon out. I got a great deal for a lot of dress! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.5/5.0
My experience with Macy's Bridal Salon at Somerset was a total nightmare. I should have known to run out as soon as they put me in a dingy dressing room, and told me to put on an old, stained robe. Then my consultant, Traci, came in dressed very unprofessionally. At first things went OK, and I even found a dress I liked. At that point, Traci started pushing and told me I had to buy it right then to get a discount, and I caved. She conveniently forgot said discount when calculating the total cost of the dress at time of payment, and acted extremely put-out when I reminded her to take off the promised 15%. The dress was a month late, and every time I asked when it would arrive or if it had even been ordered (no one ever told me the actual order date), I was talked to condescendingly, treated as a nuisance, and given lame excuses (usually having to do with a Chinese holiday). I had bought the dress 9 months in advance. After the dress was about 6 weeks late, we demanded to be told the status of the dress at which point Traci became belligerent and yelled at my mom on the phone. From then on we only worked with the salon manager, which unfortunately was not much better. She gave us a half-hearted "I'm sorry" about the fit her employee through and the lateness of the dress, and that was it. The dress finally arrived about 5-6 weeks before the wedding, and it looked terrible. The color was way off from the sample I had tried on, which was blamed on the dye lot and less exposure to oxygen. It was supposed to be ivory with silver lace trim, but it was very distinctly yellow with yellowy lace trim. The manager assured me it looked fine and offered to do nothing to help. I knew I could not trust them to make it right even if they had offered. So, weeks before my wedding I walked into another bridal salon and purchased a dress off the rack (which was a wonderful experience!). I just could not wear a yellow dress with horrible feelings attached to it.
My experience with Macy's Bridal Salon at Somerset was a total nightmare. I should have known to run out as soon as they Read more...
My experience with Macy's Bridal Salon at Somerset was a total nightmare. I should have known to run out as soon as they put me in a dingy dressing room, and told me to put on an old, stained robe. Then my consultant, Traci, came in dressed very unprofessionally. At first things went OK, and I even found a dress I liked. At that point, Traci started pushing and told me I had to buy it right then to get a discount, and I caved. She conveniently forgot said discount when calculating the total cost of the dress at time of payment, and acted extremely put-out when I reminded her to take off the promised 15%. The dress was a month late, and every time I asked when it would arrive or if it had even been ordered (no one ever told me the actual order date), I was talked to condescendingly, treated as a nuisance, and given lame excuses (usually having to do with a Chinese holiday). I had bought the dress 9 months in advance. After the dress was about 6 weeks late, we demanded to be told the status of the dress at which point Traci became belligerent and yelled at my mom on the phone. From then on we only worked with the salon manager, which unfortunately was not much better. She gave us a half-hearted "I'm sorry" about the fit her employee through and the lateness of the dress, and that was it. The dress finally arrived about 5-6 weeks before the wedding, and it looked terrible. The color was way off from the sample I had tried on, which was blamed on the dye lot and less exposure to oxygen. It was supposed to be ivory with silver lace trim, but it was very distinctly yellow with yellowy lace trim. The manager assured me it looked fine and offered to do nothing to help. I knew I could not trust them to make it right even if they had offered. So, weeks before my wedding I walked into another bridal salon and purchased a dress off the rack (which was a wonderful experience!). I just could not wear a yellow dress with horrible feelings attached to it. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.5/5.0
For the most part, Macy's bridal salon provided great services. They were kind and courteous to us. I loved my dress and the seamstress did a fabulous job with adding straps and the bustle!
For the most part, Macy's bridal salon provided great services. They were kind and courteous to us. I loved my dress and Read more...
For the most part, Macy's bridal salon provided great services. They were kind and courteous to us. I loved my dress and the seamstress did a fabulous job with adding straps and the bustle! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.5/5.0
I would like to thank Ninette (seamstress) for taking such good care of my daughter after her dress sleeves arrived incorrectly. Ninette went above and beyond to make sure that my daughter's dress looked beautiful for her wedding. Thank you!
I would like to thank Ninette (seamstress) for taking such good care of my daughter after her dress sleeves arrived Read more...
I would like to thank Ninette (seamstress) for taking such good care of my daughter after her dress sleeves arrived incorrectly. Ninette went above and beyond to make sure that my daughter's dress looked beautiful for her wedding. Thank you! Read less
Services Used: Dress & Attire
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