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(6)

Mandon Productions

Middletown , NY

LOCATION

Middletown, NY US (map)

WEBSITE

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Videography

REVIEWS

3.5
out of 5.0
3.5/5.0
3.5/5.0
3.5/5.0
3.4/5.0
3.4/5.0
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Angela
Wedding:
4/5/2014
5.0/5.0
We had Mandon Productions do our wedding video and we couldn't be happier with the results. Joel and Carla were very easy to work with. They did an awesome job. We've asked for a couple of additional items from them and no problem. We kinda told them last minute we were doing a flash mob at our wedding and no problem. They covered and captured it all, no issues with the late notice of this. We were very happy. They are very affordable and we would recommend them to anyone.
We had Mandon Productions do our wedding video and we couldn't be happier with the results. Joel and Carla were very easy Read more...
We had Mandon Productions do our wedding video and we couldn't be happier with the results. Joel and Carla were very easy to work with. They did an awesome job. We've asked for a couple of additional items from them and no problem. We kinda told them last minute we were doing a flash mob at our wedding and no problem. They covered and captured it all, no issues with the late notice of this. We were very happy. They are very affordable and we would recommend them to anyone. Read less
Services Used: Videography
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LorieAnne
Wedding:
4/7/2013
5.0/5.0
I give Mandon Productions the highest recommendation I can give a company... I made a giant bride boo boo and Joel came to the rescue! He was my lifesaver and my superman! Joel and Carla are a first class team... They both captured our wedding from beginning to end! I cannont say enough how amazing these two are. If you need a videographer call them!!!!! I wish I could give them higher than a 5 because that's how good they are!
I give Mandon Productions the highest recommendation I can give a company... I made a giant bride boo boo and Joel came to Read more...
I give Mandon Productions the highest recommendation I can give a company... I made a giant bride boo boo and Joel came to the rescue! He was my lifesaver and my superman! Joel and Carla are a first class team... They both captured our wedding from beginning to end! I cannont say enough how amazing these two are. If you need a videographer call them!!!!! I wish I could give them higher than a 5 because that's how good they are! Read less
Services Used: Videography
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Rebekah
Wedding:
10/6/2012
5.0/5.0
Joel and his crew are unbelievable!!! I am totally satisfied with their work and cooperation! I can not wait to see my pictures and video :)
Joel and his crew are unbelievable!!! I am totally satisfied with their work and cooperation! I can not wait to see my Read more...
Joel and his crew are unbelievable!!! I am totally satisfied with their work and cooperation! I can not wait to see my pictures and video :) Read less
Services Used: Videography
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Anonymous
Wedding:
2+ years ago
0.0/5.0
Joel (Photography) and Carla (Videography) did not follow instructions and did not capture memorable moments. Joel did not photograph requested shots from their own photography shot guide that we filled out months prior to the wedding.He did not photograph the bride with the requested people but with the people he guessed was the right ones. He did not do three requested Bride shots. He did not get a shot of the bride with her brother. Carla(Videography) never touched base with us verbally or by email. Joel told us the entrance in to the reception was "AMASS". So Carla left it out of the C/D and instead filled it in with still pictures, using the wrong music. We explained that this is his opinion, and we wanted the entranced put on the video.We were given many excuses as why it was taking so long for the video to be fixed. One excuse, they "received another job that paid a lot".We were led on for 8 mos. longer to receive a C/D video without the entrance. Carla did not capture the Entrance in to the reception because she never filmed it. The camera was off or she wasn't where she should of been to capture it.There were numerous still shots put throughout this entire "Video".They played the wrong music, again, to the Bride and Groom's First Dance. This highlight Bride and Groom dance was cut short after 30 seconds.To get any recourse with them was impossible. He is arrogant and unprofessional.
The whole experience with Mandon Productions was AMAS

Nothing in Joel's rebuttal is true. Joel was told exactly how the entrance was planned. We entered the reception DANCING to " I think I want to Marry You". Joel never coax me and was never told by anyone to "back down". You told us Carla took the entrance out. When I told you I wanted it in you said Carla was working on it. I kept your emails. We finally received the DVD and it wasn't on it. There was plenty of time for photos. You just took the wrong ones. We didn't attend the cocktail party. Repeat business is the key
Joel (Photography) and Carla (Videography) did not follow instructions and did not capture memorable moments. Joel did not Read more...
Joel (Photography) and Carla (Videography) did not follow instructions and did not capture memorable moments. Joel did not photograph requested shots from their own photography shot guide that we filled out months prior to the wedding.He did not photograph the bride with the requested people but with the people he guessed was the right ones. He did not do three requested Bride shots. He did not get a shot of the bride with her brother. Carla(Videography) never touched base with us verbally or by email. Joel told us the entrance in to the reception was "AMASS". So Carla left it out of the C/D and instead filled it in with still pictures, using the wrong music. We explained that this is his opinion, and we wanted the entranced put on the video.We were given many excuses as why it was taking so long for the video to be fixed. One excuse, they "received another job that paid a lot".We were led on for 8 mos. longer to receive a C/D video without the entrance. Carla did not capture the Entrance in to the reception because she never filmed it. The camera was off or she wasn't where she should of been to capture it.There were numerous still shots put throughout this entire "Video".They played the wrong music, again, to the Bride and Groom's First Dance. This highlight Bride and Groom dance was cut short after 30 seconds.To get any recourse with them was impossible. He is arrogant and unprofessional.
The whole experience with Mandon Productions was AMAS

Nothing in Joel's rebuttal is true. Joel was told exactly how the entrance was planned. We entered the reception DANCING to " I think I want to Marry You". Joel never coax me and was never told by anyone to "back down". You told us Carla took the entrance out. When I told you I wanted it in you said Carla was working on it. I kept your emails. We finally received the DVD and it wasn't on it. There was plenty of time for photos. You just took the wrong ones. We didn't attend the cocktail party. Repeat business is the key Read less
Services Used: Photography, Videography
Mandon Productions responded with the following comments:

The review wasn't even written by the bride but by her mother, due to the that the bride and groom are 'challenged' individuals which the mother concealed from us and didn't let us know until after the wedding. The mother planned every last detail including the entrance into the reception which instead of a normal entrance was a MAD RUSH in of everyone. It is impossible to get a clear view of anyone when the entire bridal party is running into a room and has just 15 feet to go from the entrance of the reception to the opposite wall. The identification of family members was not done and when we tried to coax the bride, we were told to back down. The bride was 90 minutes late getting to the site at 11 AM instead of 9:30 AM, making the taking of certain family photos difficult and when we tried to do so after the ceremony, the interest was on getting to the cocktail hour. We delivered the original edited video in a very timely manner and after receiving a letter from the bride's mother (again, not the bride who was the client), we made every effort to fix the problems, some of which were computer caused. We feel that for this review to be written two (2) years after the wedding is merely an attempt to attack us as a result of the mother's failure to properly inform us and to discredit our firm which has been in business for over 30 years and has taken very good care of our clients during that time. If we weren't good, we wouldn't be in business.
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Anonymous
Wedding:
2+ years ago
0.8/5.0
I would not recommend this photographer. It was a nightmare and I can't get that day back again. We had photography and videography done with Mandon. Joel (the owner) called us 2 weeks before the wedding to tell us he had to do another wedding so he would have someone else helping out and we paid for 2 videographers. He had his daughter do it and everything she videoed because later on found out shes not professional and everything she filmed was all messed up. It states on the paperwork he wouldn't do more than 1 wedding a day. Greedy for money he is! This all started when we received the video and it came out looking like old cable with all the white and black fuzziness in it...mind you we paid $1000's for this. We complained and he made us a new one and covered it up with huge borders on it and took out very important scenes including of me and my husband and its our wedding video. We still complained and wanted our money back. Joel was unprofessional and rude to us. In the end we had ti take him to court and got the second videographer cost back but I will never get a nice video because I can't get that day back again! Also the photographer wasn't that great peoples eyes are all closed and we had to tell him what to do for poses. Terrible company! Save your money and go elswhere!
I would not recommend this photographer. It was a nightmare and I can't get that day back again. We had photography and Read more...
I would not recommend this photographer. It was a nightmare and I can't get that day back again. We had photography and videography done with Mandon. Joel (the owner) called us 2 weeks before the wedding to tell us he had to do another wedding so he would have someone else helping out and we paid for 2 videographers. He had his daughter do it and everything she videoed because later on found out shes not professional and everything she filmed was all messed up. It states on the paperwork he wouldn't do more than 1 wedding a day. Greedy for money he is! This all started when we received the video and it came out looking like old cable with all the white and black fuzziness in it...mind you we paid $1000's for this. We complained and he made us a new one and covered it up with huge borders on it and took out very important scenes including of me and my husband and its our wedding video. We still complained and wanted our money back. Joel was unprofessional and rude to us. In the end we had ti take him to court and got the second videographer cost back but I will never get a nice video because I can't get that day back again! Also the photographer wasn't that great peoples eyes are all closed and we had to tell him what to do for poses. Terrible company! Save your money and go elswhere! Read less
Services Used: Videography
Mandon Productions responded with the following comments:

First, notice that this is a private user. She isn't brave enough to put her real name since to do so would leave her vulnerable to legal action. I am fully aware of this person and this review contains numerous lies and falsehoods. # 1 - Joel is NOT the owner of the company. As identified in court papers, the owner is a woman who has done over 100 weddings video wise and was the primary videographer. # 2 - The daughter referred to was not supposed to be there and was NOT the 2nd videographer. She was a 3rd videographer. Joel had to cover a wedding when the photographer who was doing that wedding was injured and couldn't be there. How do you tell a bride two weeks before her wedding that her photography is injured? You don't.
As far as the white and black fuzziness, at the reception, the couple had the lights turned down so far that the best man stated "...I'd read my speech but it's too dark in here for me to do that..." ( Actual video footage of this is available for those who want to hear it) The couple did not pay THOUSANDS as they alluded to. The video was re-edited for them according to their instructions and still they weren't happy. The matter did go to court and a settlement was reached but the couple concealed the fact that they had moved so as to cauee the settlement to be late arriving to them. This was a ploy to declare the settlement null and void which the court saw through.
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LeeJ1245
Wedding:
2/21/2010
5.0/5.0
Our experience with the Mandon team of professionals was outstanding! They made certain that all of our special moments were caught and some we didn't even know we were missing while visiting with our guests. We really appreciated the excellent work.
Our experience with the Mandon team of professionals was outstanding! They made certain that all of our special moments Read more...
Our experience with the Mandon team of professionals was outstanding! They made certain that all of our special moments were caught and some we didn't even know we were missing while visiting with our guests. We really appreciated the excellent work. Read less
Services Used: Photography, Videography
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