Nophoto 130
(6)

Mappins Jewellers

Hamilton , ON

LOCATION

Hamilton, ON CA
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

3.6
out of 5.0
4.0/5.0
3.6/5.0
3.9/5.0
3.2/5.0
3.1/5.0
Sort by
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
0.0/5.0
Me and my husband purchased our wedding bands at Mappins In Timmins on. When we purchased the rings the sales lady was very nice and we decided to purchase the lifetime warranty for both rings as we were aware things happen.

Shortly after we got married I noticed my wedding band had a straight crack on the inside of the ring. My husband brought it to Mappins to have it repaired and was told it would be fixed and we would have it back in approx a month. When the ring came back it was picked up by my husband the sales rep stated all issues were fixed and sent hum on his way. I called them back when I noticed not only did my ring still have a straight crack in it but it did not look like the crack was at least smaller. I returned the ring (with sales slip in hand) and the sales rep accused me of trying to have them repair a ring that was not purchased there due to they could not find my info in their system. (my receipt clearly stated Mappins, Timmins square) They eventually took the ring to have it sent away to be repaired. When it was back (another month) the sales rep refused to give me my ring back stating they did not have it. I was beyond upset. Another sales rep got it for me. Ring was still not fixed but i had now noticed the diamonds on the bad were loose. They refused to do anything else and i was told i was on my own. I eventually spoke to the manager and also got nowhere as the manager stated there was nothing she could do.
I put in a complaint to the Mappins head office and long story short it has been over a year, my wedding band still has cracks, loose diamonds, and is kinda warped and I have yet to get anywhere.

I regret buying my wedding band at Mappins due to the headache of dealing with a defective product and basicly being told 'oh well' ... what a waste of money
Me and my husband purchased our wedding bands at Mappins In Timmins on. When we purchased the rings the sales lady was Read more...
Me and my husband purchased our wedding bands at Mappins In Timmins on. When we purchased the rings the sales lady was very nice and we decided to purchase the lifetime warranty for both rings as we were aware things happen.

Shortly after we got married I noticed my wedding band had a straight crack on the inside of the ring. My husband brought it to Mappins to have it repaired and was told it would be fixed and we would have it back in approx a month. When the ring came back it was picked up by my husband the sales rep stated all issues were fixed and sent hum on his way. I called them back when I noticed not only did my ring still have a straight crack in it but it did not look like the crack was at least smaller. I returned the ring (with sales slip in hand) and the sales rep accused me of trying to have them repair a ring that was not purchased there due to they could not find my info in their system. (my receipt clearly stated Mappins, Timmins square) They eventually took the ring to have it sent away to be repaired. When it was back (another month) the sales rep refused to give me my ring back stating they did not have it. I was beyond upset. Another sales rep got it for me. Ring was still not fixed but i had now noticed the diamonds on the bad were loose. They refused to do anything else and i was told i was on my own. I eventually spoke to the manager and also got nowhere as the manager stated there was nothing she could do.
I put in a complaint to the Mappins head office and long story short it has been over a year, my wedding band still has cracks, loose diamonds, and is kinda warped and I have yet to get anywhere.

I regret buying my wedding band at Mappins due to the headache of dealing with a defective product and basicly being told 'oh well' ... what a waste of money Read less
Services Used: Jewelry
130x130 sq 1295301881597 gc
Chantelle
Wedding:
2/18/2012
5.0/5.0
The staff at mappins were amazing. They helped me find the wedding band that I was looking for. Everything turned out great.
The staff at mappins were amazing. They helped me find the wedding band that I was looking for. Everything turned out Read more...
The staff at mappins were amazing. They helped me find the wedding band that I was looking for. Everything turned out great. Read less
Services Used: Jewelry
Default vendor profile pic
Jennifer
Wedding:
8/13/2011
3.8/5.0
The engagement ring my husband purchased was a single piece, not part of a set. The company did not however manufacture a matching band. Because of this we designed a band and had it created during a jewelry "restyling event". This was a huge rip-off. In order to design this band we selected a ring they already carried and had two grooves etched where each end of the channel set diamonds finish. The only changes to this band were four tiny lines etched into it. They estimated the cost as only slightly over the cost of the prototype band, and asked me to pay a deposit. When the band came in it looked great, but the actual cost of it was very inflated compared to the original estimate. I only bought it because of the hefty deposit they asked me to already pay.
The engagement ring my husband purchased was a single piece, not part of a set. The company did not however manufacture a Read more...
The engagement ring my husband purchased was a single piece, not part of a set. The company did not however manufacture a matching band. Because of this we designed a band and had it created during a jewelry "restyling event". This was a huge rip-off. In order to design this band we selected a ring they already carried and had two grooves etched where each end of the channel set diamonds finish. The only changes to this band were four tiny lines etched into it. They estimated the cost as only slightly over the cost of the prototype band, and asked me to pay a deposit. When the band came in it looked great, but the actual cost of it was very inflated compared to the original estimate. I only bought it because of the hefty deposit they asked me to already pay. Read less
Services Used: Jewelry
Default vendor profile pic
lovecottagelife
Wedding:
10/3/2009
4.8/5.0
My husband bought my engagment ring and wedding band at Mappin's in Kitchener and he also purchased a necklace there. We had great service and the quality was outstanding. I love my ring and have had many compliments on it and my necklace. When I went there to get my husbands wedding band I was treated with great service. Although I had not purchased something there before they treated me like I had been one of their best customers. The sales representative that served me was great. He listened to what I was looking for and he also gave me a deal with one of his employee coupons. I would definitly recommend this store. I went to the one in Waterloo and did not receive the same type of serves and would not go back there again. The Kitchener store is the only one I would only go back to. Great sales and service.
My husband bought my engagment ring and wedding band at Mappin's in Kitchener and he also purchased a necklace there. We Read more...
My husband bought my engagment ring and wedding band at Mappin's in Kitchener and he also purchased a necklace there. We had great service and the quality was outstanding. I love my ring and have had many compliments on it and my necklace. When I went there to get my husbands wedding band I was treated with great service. Although I had not purchased something there before they treated me like I had been one of their best customers. The sales representative that served me was great. He listened to what I was looking for and he also gave me a deal with one of his employee coupons. I would definitly recommend this store. I went to the one in Waterloo and did not receive the same type of serves and would not go back there again. The Kitchener store is the only one I would only go back to. Great sales and service. Read less
Services Used: Jewelry
Default vendor profile pic
Milena
Wedding:
8/9/2008
2.8/5.0
service was ok until we tried to work out a deal, along with both our wedding bands we both wanted to get watches for the 5 groomsmen but the clerk was not willing to negotiate the price - not even the taxes
service was ok until we tried to work out a deal, along with both our wedding bands we both wanted to get watches for the Read more...
service was ok until we tried to work out a deal, along with both our wedding bands we both wanted to get watches for the 5 groomsmen but the clerk was not willing to negotiate the price - not even the taxes Read less
Services Used: Jewelry
Default vendor profile pic
Toronto J&H
Wedding:
6/1/2008
5.0/5.0
Rings are elegant and service is superb. Osanna from Mappins is most accommodating.
Rings are elegant and service is superb. Osanna from Mappins is most accommodating.
Rings are elegant and service is superb. Osanna from Mappins is most accommodating. Read less
Services Used: Jewelry
Thanks for visiting the vendor listing for Mappins Jewellers
Please let this vendor know that you found them on the WeddingWire Network.
Ww logo
Nophoto 220