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Ukrop's

Richmond , VA

LOCATION

2001 Maywill Street, Suite 100
Richmond, VA 23230 US

PHONE

804-340-3000

WEBSITE

View website
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Wedding Cake

REVIEWS

4.7
out of 5.0
4.4/5.0
4.8/5.0
4.8/5.0
4.6/5.0
4.8/5.0
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Holli
Wedding:
6/6/2015
3.4/5.0
Let me begin by saying that my family will come up with any excuse to eat a Ukrops cake so when it came to picking someone for my wedding cake there was only one option. My cake ended up being absolutely delicious and it was the perfect shade of purple but I did run into some problems.

When Inhad originally met with Terri she had done a drawing of my cake. It was supposed to be three tiers of square cake with each tier being a decent height. The cake I ended up with was much flatter and shorter than the one in the drawing. The tiers were only about 2 inches tall - almost as if they had been squashed. I had also requested that an anchor and paw print be drawn on the cake (to represent my husband and I) and they ended up being so small it was hard to find amongst the scrollwork.

In addition to my wedding cake I had also ordered a birthday cake for my grandfather. The design on the cake that was delivered was different than the one we had agreed on. Overall the cake was delicious but there were several promises that the bakery fell short on which was disappointing.
Let me begin by saying that my family will come up with any excuse to eat a Ukrops cake so when it came to picking someone Read more...
Let me begin by saying that my family will come up with any excuse to eat a Ukrops cake so when it came to picking someone for my wedding cake there was only one option. My cake ended up being absolutely delicious and it was the perfect shade of purple but I did run into some problems.

When Inhad originally met with Terri she had done a drawing of my cake. It was supposed to be three tiers of square cake with each tier being a decent height. The cake I ended up with was much flatter and shorter than the one in the drawing. The tiers were only about 2 inches tall - almost as if they had been squashed. I had also requested that an anchor and paw print be drawn on the cake (to represent my husband and I) and they ended up being so small it was hard to find amongst the scrollwork.

In addition to my wedding cake I had also ordered a birthday cake for my grandfather. The design on the cake that was delivered was different than the one we had agreed on. Overall the cake was delicious but there were several promises that the bakery fell short on which was disappointing. Read less
Services Used: Wedding Cake
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vernonandcatra
Wedding:
1/3/2015
2.9/5.0
Unfortunately I hated my wedding cake! It looked cheap and nothing like the sample.
Unfortunately I hated my wedding cake! It looked cheap and nothing like the sample.
Unfortunately I hated my wedding cake! It looked cheap and nothing like the sample. Read less
Services Used: Wedding Cake
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Kim
Wedding:
9/13/2014
5.0/5.0
The cake was not only beautiful but taste good.
Bakery manager was helpful.
The cake was not only beautiful but taste good.
Bakery manager was helpful.
The cake was not only beautiful but taste good.
Bakery manager was helpful. Read less
Services Used: Wedding Cake
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Anonymous
Wedding:
1+ year ago
5.0/5.0
The cake was beautiful and was delivered in a timely manner. The tasting was great and we were able to decide what we did and didn't like. During the tasting, we were given many different ideas and were able to see what a cake would look like with different designs. The cake was delicious and everyone seemed to enjoy it. I would highly recommend Ukrop's bakery for wedding cakes. The price was right for the product we received and we were very pleased with the outcome.
The cake was beautiful and was delivered in a timely manner. The tasting was great and we were able to decide what we did Read more...
The cake was beautiful and was delivered in a timely manner. The tasting was great and we were able to decide what we did and didn't like. During the tasting, we were given many different ideas and were able to see what a cake would look like with different designs. The cake was delicious and everyone seemed to enjoy it. I would highly recommend Ukrop's bakery for wedding cakes. The price was right for the product we received and we were very pleased with the outcome. Read less
Services Used: Wedding Cake
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Lynnette
Wedding:
11/16/2013
5.0/5.0
The wedding cake was beautiful and tasted fantastic! It was enjoyed by everyone!
The wedding cake was beautiful and tasted fantastic! It was enjoyed by everyone!
The wedding cake was beautiful and tasted fantastic! It was enjoyed by everyone! Read less
Services Used: Wedding Cake
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Anonymous
Wedding:
1+ year ago
5.0/5.0
AMAZING. They were so helpful, and the cake tasted amazing!!!! Ukrops Bakery is never a disappointment. Many guests had positive things to say.
AMAZING. They were so helpful, and the cake tasted amazing!!!! Ukrops Bakery is never a disappointment. Many guests had Read more...
AMAZING. They were so helpful, and the cake tasted amazing!!!! Ukrops Bakery is never a disappointment. Many guests had positive things to say. Read less
Services Used: Wedding Cake
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Ashley
Wedding:
5/4/2013
5.0/5.0
YUM! Our cake process was the easier than I could have ever imagined. Growing up on Ukrops cake I new I wanted Martins Bakery right away! They were also highly recommended by our venue. The price savings over cake bakers in the area is unbelievable! We got our custom cake with several different flavors all under budget. It was delicious AND beautiful which is so important for brides to be!
YUM! Our cake process was the easier than I could have ever imagined. Growing up on Ukrops cake I new I wanted Martins Read more...
YUM! Our cake process was the easier than I could have ever imagined. Growing up on Ukrops cake I new I wanted Martins Bakery right away! They were also highly recommended by our venue. The price savings over cake bakers in the area is unbelievable! We got our custom cake with several different flavors all under budget. It was delicious AND beautiful which is so important for brides to be! Read less
Services Used: Wedding Cake
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Bonnie
Wedding:
11/10/2012
5.0/5.0
Both cakes were great!!! Designed just how we asked!!! Everything including the favors were delivered and set-up. MaryRuth was great to work with. Along with Jim and Sean ( Pastry Chefs )
Both cakes were great!!! Designed just how we asked!!! Everything including the favors were delivered and set-up. MaryRuth Read more...
Both cakes were great!!! Designed just how we asked!!! Everything including the favors were delivered and set-up. MaryRuth was great to work with. Along with Jim and Sean ( Pastry Chefs ) Read less
Services Used: Wedding Cake
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Jennifer
Wedding:
10/7/2012
3.9/5.0
My review for Ukrops is somewhat mixed for a few reasons. The initial meeting and arrangements with Terri Joyce were perfect. The tasting went really well, and everything went smoothly. We picked out our cake, got all the colors and designs we wanted, and were all set. Then... when Martin's made our cake, they forgot to add the support layer for the top tier. And, while the delivery driver saw the top layer start to tip, he hurried back to his van and took off. We were unable to actually put our cake together for our wedding. When I called Terri about this problem, she was very responsive and very apologetic. I highly recommend her- but I definitely have reservations about the Martin's store that did the baking and the delivery. I suggest making sure your cake is good to go before the delivery driver takes off.

EDIT: So I just was contacted by Ukrops and they are refunding the entire amount of the cake. I was not expecting anything close to that- which suggests this is a VERY rare occurrence for them and something they are very upset about. With that in mind, I retract my lower review and give them higher marks for "making it right."
My review for Ukrops is somewhat mixed for a few reasons. The initial meeting and arrangements with Terri Joyce were Read more...
My review for Ukrops is somewhat mixed for a few reasons. The initial meeting and arrangements with Terri Joyce were perfect. The tasting went really well, and everything went smoothly. We picked out our cake, got all the colors and designs we wanted, and were all set. Then... when Martin's made our cake, they forgot to add the support layer for the top tier. And, while the delivery driver saw the top layer start to tip, he hurried back to his van and took off. We were unable to actually put our cake together for our wedding. When I called Terri about this problem, she was very responsive and very apologetic. I highly recommend her- but I definitely have reservations about the Martin's store that did the baking and the delivery. I suggest making sure your cake is good to go before the delivery driver takes off.

EDIT: So I just was contacted by Ukrops and they are refunding the entire amount of the cake. I was not expecting anything close to that- which suggests this is a VERY rare occurrence for them and something they are very upset about. With that in mind, I retract my lower review and give them higher marks for "making it right." Read less
Services Used: Wedding Cake
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Anonymous
Wedding:
10/6/2012
5.0/5.0
We purchased a two-tier cake from Martin's/Ukrops and it was delicious!! The prices were fair, it was ready on time, the employees were fantastic and we could not have been happier. We even ate the cake for breakfast the next morning in the hotel room! Highly recommend!
We purchased a two-tier cake from Martin's/Ukrops and it was delicious!! The prices were fair, it was ready on time, the Read more...
We purchased a two-tier cake from Martin's/Ukrops and it was delicious!! The prices were fair, it was ready on time, the employees were fantastic and we could not have been happier. We even ate the cake for breakfast the next morning in the hotel room! Highly recommend! Read less
Services Used: Wedding Cake
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