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Mayfair Hotel and Spa

Miami , FL
CONTACT US
CONTACT US

LOCATION

3000 Florida Avenue
Miami, FL US 33133 (map)

PHONE

305-779-5120

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Congratutions on your upcoming event and thank you for contacting us at Mayfair Hotel & Spa regarding your special day. I would like to take this opportunity to briefly introduce myself.... Read more
Congratutions on your upcoming event and thank you for contacting us at Mayfair Hotel & Spa regarding your special day. I would like to take this opportunity to briefly introduce myself. I am the Director of Catering at the beautiful, newly renovated Mayfair Hotel and Spa in Coconut Grove.

While reviewing our packages, keep in mind that many different options are available to you and that we can create a complete package specifically catered to your needs and desires. We can also assist you with additional services, including floral, linens, décor, and special gifts and amenities, making your entire planning process stress-free.

We have one of the most spectacular spaces in Coconut Grove, located right next to Coco Walk with extensive shopping and dining experiences for all of your guests. When it comes to social events we produce a “Wow” factor as well as have the knowledge of many people to plan your entire event; so all you have to do is show up and enjoy your day!

I would like to take this moment to extend an invitation to visit our property so we can welcome you to the Mayfair Hotel & Spa and answer any questions you may have as well as give you a tour of our unique property. At this fabulous property, our primary concern is to assure you that your special day will be all you dreamed it would be as we will be focusing on working closely with you to make that dream a reality.

Should you have any questions and need any assistance please feel free to contact me directly via phone at (305) 779-5120 or email at jason.horowitz@mayfairhotelandspa.com

Once Again, we look forward to working with you and having the opportunity to host your Special Event.

Sincerely,

Jason Horowitz, Director of Catering & Conference Services Read less

PHOTOS

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INFO FOR WEDDING VENUE

When was your venue built?
1984
When was your venue last renovated?
2011
Describe your venue:
Hotel, Restaurant
Describe the style of your venue
Eclectic, Glamorous
What wedding services does your venue provide?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
220
How many event spaces or rooms does your venue offer?
14
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
Yes
Does your venue offer an uncovered outdoor space?
Yes
Does your venue have on-site accommodations?
Yes
Number of guest rooms
179
Number of suites
179
What is the minimum rental fee for your venue?
12000
Catering
Offered in-house
Is catering included in the minimum rental fee?
No
What is the average catering price per person at your venue?
120
Event Coordination
Offered in-house
Is event coordination included in the minimum rental fee?
No

INFO FOR REHEARSAL DINNER

When was your venue built?
1984
When was your venue last renovated?
2011
Describe your venue:
Hotel, Restaurant
Describe the style of your venue
Eclectic, Glamorous
What wedding services does your venue provide?
Bridal Shower, Ceremony, Engagement Party, Reception
How many event spaces or rooms does your venue offer?
14
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
Yes
Does your venue offer an uncovered outdoor space?
Yes
Does your venue have on-site accommodations?
Yes
Number of guest rooms
179
Number of suites
179
What is the minimum rental fee for your venue?
12000
Catering
Offered in-house
Is catering included in the minimum rental fee?
No
What is the average catering price per person at your venue?
120
Event Coordination
Offered in-house
Is event coordination included in the minimum rental fee?
No

REVIEWS

4.4
out of 5.0
4.5/5.0
4.3/5.0
4.2/5.0
4.5/5.0
4.4/5.0
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Joannie
Wedding:
8/22/2014
5.0/5.0
My wedding was on Friday, August 22, 2014 at the Mayfair. The location is beautiful and the ballroom is gorgeous. My guest kept talking about how beautiful and elegant my wedding was. Matilde Campo was my Catering Manager for the Mayfair and she was amazing!!! She is super sweet and everything was as beautiful as I imagined it thanks to her. The guest also loved the Lemon Pepper Chicken, Hanger Steak and the Salad. They raved about the food and venue. Thank you Matilde for all your hard work!!!
Regards,
Joannie and Jonas
My wedding was on Friday, August 22, 2014 at the Mayfair. The location is beautiful and the ballroom is gorgeous. My guest Read more...
My wedding was on Friday, August 22, 2014 at the Mayfair. The location is beautiful and the ballroom is gorgeous. My guest kept talking about how beautiful and elegant my wedding was. Matilde Campo was my Catering Manager for the Mayfair and she was amazing!!! She is super sweet and everything was as beautiful as I imagined it thanks to her. The guest also loved the Lemon Pepper Chicken, Hanger Steak and the Salad. They raved about the food and venue. Thank you Matilde for all your hard work!!!
Regards,
Joannie and Jonas Read less
Services Used: Rehearsal Dinner, Wedding Venue
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Anonymous
Wedding:
Recently Married
5.0/5.0
We selected the Mayfair due to it's old Miami charm. We had both our ceremony and reception here. Jason, the catering director is delightful to work with. He and his team, Matilda and Jose, are a joy !. They are efficient and they make sure to cover every detail with you. Our guests had so many great things to say about the food and service. The staff was extremely helpful, friendly, nice, and accommodating to our every need. It was a perfect day. I would highly recommend working with Jason and his team at the Mayfair

...The only thing I did have a problem with was the group reservation prices that I was offered by the group reservations department. I was told that in order to get a good price on the rooms for myself and my guests that I would have to guarantee 10 rooms a night for 2 consecutive days. I ended up just going through Groupon for myself, my husband, and my parents rooms. Most of my guests ended up staying at neighboring hotels that were offering better deals. I didn't feel that the hotel did it's best to accommodate a client that was already bringing in a good amount of revenue ...sometimes you have to budge a bit to keep customers happy.
We selected the Mayfair due to it's old Miami charm. We had both our ceremony and reception here. Jason, the catering Read more...
We selected the Mayfair due to it's old Miami charm. We had both our ceremony and reception here. Jason, the catering director is delightful to work with. He and his team, Matilda and Jose, are a joy !. They are efficient and they make sure to cover every detail with you. Our guests had so many great things to say about the food and service. The staff was extremely helpful, friendly, nice, and accommodating to our every need. It was a perfect day. I would highly recommend working with Jason and his team at the Mayfair

...The only thing I did have a problem with was the group reservation prices that I was offered by the group reservations department. I was told that in order to get a good price on the rooms for myself and my guests that I would have to guarantee 10 rooms a night for 2 consecutive days. I ended up just going through Groupon for myself, my husband, and my parents rooms. Most of my guests ended up staying at neighboring hotels that were offering better deals. I didn't feel that the hotel did it's best to accommodate a client that was already bringing in a good amount of revenue ...sometimes you have to budge a bit to keep customers happy. Read less
Services Used: Wedding Venue
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Arelys
Wedding:
6/27/2014
5.0/5.0
Got ready at the mayfair with my wedding party! I stayed at the parlor suite and it was the best decision ever. The room was very large, I had about 7-8 people in the room and we were more than comfortable. The amenities are great. The room was spotless. Just perfection and a great value if you get the advance booking package. I highly highly recommend this hotel to any bride.
Got ready at the mayfair with my wedding party! I stayed at the parlor suite and it was the best decision ever. The room Read more...
Got ready at the mayfair with my wedding party! I stayed at the parlor suite and it was the best decision ever. The room was very large, I had about 7-8 people in the room and we were more than comfortable. The amenities are great. The room was spotless. Just perfection and a great value if you get the advance booking package. I highly highly recommend this hotel to any bride. Read less
Services Used: Travel
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Jessica
Wedding:
5/25/2014
5.0/5.0
I would ABSOLUTELY recommend having your wedding at the Mayfair Hotel and Spa. We got married on May 25th, 2014, and we had the ceremony and the reception at the hotel.
The night was perfect! ALL of our guests kept telling us how beautiful the venue was and what a wonderful ceremony we had.

Jason (event manager) was simply amazing. He was very patient with us through out the planning. I was completely at ease knowing he was handling every detail.

The evening was flawless and all I needed to do was walk down the aisle. Our wedding was exactly as we imagined and more!!!!

Jessica and Ralph
I would ABSOLUTELY recommend having your wedding at the Mayfair Hotel and Spa. We got married on May 25th, 2014, and we Read more...
I would ABSOLUTELY recommend having your wedding at the Mayfair Hotel and Spa. We got married on May 25th, 2014, and we had the ceremony and the reception at the hotel.
The night was perfect! ALL of our guests kept telling us how beautiful the venue was and what a wonderful ceremony we had.

Jason (event manager) was simply amazing. He was very patient with us through out the planning. I was completely at ease knowing he was handling every detail.

The evening was flawless and all I needed to do was walk down the aisle. Our wedding was exactly as we imagined and more!!!!

Jessica and Ralph Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I fell in love with the Mayfair on day one. This place has elegance and a very unique atmosphere in comparison to other venues. The venue gave me a sense of tranquility and "zen" feel. We loved the fact that they only host one wedding a day. Steven Bumpus was.. geez.. AHh-mazing to work with! He was always available, very professional, resourceful and made me feel at ease with any of my concerns. Hes been in this field for a while and truly knows the wedding business. He also acted as our "day of coordinator" and it was perfect. Besides the fact that my officiant was a few minutes late (and no, i was not waiting in the aisle) everything ran very smooth. The Food was great! I had a great time and so did my guest. If i had to do it all over again, i wouldn't change a thing and wouldn't hesitate to book here. this place is a must check.
I fell in love with the Mayfair on day one. This place has elegance and a very unique atmosphere in comparison to other Read more...
I fell in love with the Mayfair on day one. This place has elegance and a very unique atmosphere in comparison to other venues. The venue gave me a sense of tranquility and "zen" feel. We loved the fact that they only host one wedding a day. Steven Bumpus was.. geez.. AHh-mazing to work with! He was always available, very professional, resourceful and made me feel at ease with any of my concerns. Hes been in this field for a while and truly knows the wedding business. He also acted as our "day of coordinator" and it was perfect. Besides the fact that my officiant was a few minutes late (and no, i was not waiting in the aisle) everything ran very smooth. The Food was great! I had a great time and so did my guest. If i had to do it all over again, i wouldn't change a thing and wouldn't hesitate to book here. this place is a must check. Read less
Services Used: Wedding Venue
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Patsy
Wedding:
2/11/2012
5.0/5.0
I had my cocktail hour on the rooftop by the pool and it was beautiful. My reception was in their crystal ballroom and it matched my theme perfectly. The space is beautiful and the staff is great to work with. Their events coordinator, Isabel, is a delight to work with. I would recommend this venue to every bride.
I had my cocktail hour on the rooftop by the pool and it was beautiful. My reception was in their crystal ballroom and it Read more...
I had my cocktail hour on the rooftop by the pool and it was beautiful. My reception was in their crystal ballroom and it matched my theme perfectly. The space is beautiful and the staff is great to work with. Their events coordinator, Isabel, is a delight to work with. I would recommend this venue to every bride. Read less
Services Used: Catering, , Wedding Venue
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Mike
Wedding:
7/17/2011
5.0/5.0
I cannot express how amazing the Mayfair was for our wedding. The staff was incredible, the food was spectacular (no rubber chicken here!) and the location is the only place in miami to go to if you want a different type of wedding, rather then one that is given from those other cookie cutter hotels that are everywhere in Miami. The architecture is really amazing from the inlays in the wall, to the artdeco Sculptures and fixtures and art nouveau handles. With the recent additions they have also added a modern zen feel only to the lobby which in conjunction to the original architecture can offer you the broadest arrangement of pictures you can ever hope to imagine. Even though the staff had quite a few changes during the year of my engagement it was so worth it to have Isabel at the end. She is the one and only person i would ever recommend to help you with your wedding. A Phenomenal organizer and listener, she really listened to all of our ideas and issues and did her best to make it work for us. Kelly was also fabulous and she really took the extra time to answer any and all of my questions I had. She started in the last month of planning but she is a great asset to what is already an amazing team. But i have to say for the day of you truly are in the best of hands with Jose. He was on the ball the whole time! He really is amazing and I am so glad he was working that day. All and all I had an amazing wedding at the Mayfair and I would highly suggest it to anyone else to go there. My best piece of advice though is go and see it in person the pictures really don’t do it justice :)
I cannot express how amazing the Mayfair was for our wedding. The staff was incredible, the food was spectacular (no Read more...
I cannot express how amazing the Mayfair was for our wedding. The staff was incredible, the food was spectacular (no rubber chicken here!) and the location is the only place in miami to go to if you want a different type of wedding, rather then one that is given from those other cookie cutter hotels that are everywhere in Miami. The architecture is really amazing from the inlays in the wall, to the artdeco Sculptures and fixtures and art nouveau handles. With the recent additions they have also added a modern zen feel only to the lobby which in conjunction to the original architecture can offer you the broadest arrangement of pictures you can ever hope to imagine. Even though the staff had quite a few changes during the year of my engagement it was so worth it to have Isabel at the end. She is the one and only person i would ever recommend to help you with your wedding. A Phenomenal organizer and listener, she really listened to all of our ideas and issues and did her best to make it work for us. Kelly was also fabulous and she really took the extra time to answer any and all of my questions I had. She started in the last month of planning but she is a great asset to what is already an amazing team. But i have to say for the day of you truly are in the best of hands with Jose. He was on the ball the whole time! He really is amazing and I am so glad he was working that day. All and all I had an amazing wedding at the Mayfair and I would highly suggest it to anyone else to go there. My best piece of advice though is go and see it in person the pictures really don’t do it justice :) Read less
Services Used: Wedding Venue
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elaine
Wedding:
4/16/2011
5.0/5.0
All our out of town guest stayed at the Mayfair Hotel. They hotel was wonderful . They even kept the roof top bar open late for our after party.
All our out of town guest stayed at the Mayfair Hotel. They hotel was wonderful . They even kept the roof top bar open Read more...
All our out of town guest stayed at the Mayfair Hotel. They hotel was wonderful . They even kept the roof top bar open late for our after party. Read less
Services Used: Unique Services
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danithebride
Wedding:
2/27/2010
4.9/5.0
Amazing! The reason I picked this hotel in the first place was its ambiance, it’s intimate, and just plain out beautiful. I initially worked with Ulla who then went on maternity, and then worked with Michelle Edwards. They were both incredible, I felt really comfortable with both of them and they were really, and I mean REALLY accommodating to my family’s every whim. I also booked them in the beginning of the recession so I was able to get a great deal!
Amazing! The reason I picked this hotel in the first place was its ambiance, it’s intimate, and just plain out beautiful. Read more...
Amazing! The reason I picked this hotel in the first place was its ambiance, it’s intimate, and just plain out beautiful. I initially worked with Ulla who then went on maternity, and then worked with Michelle Edwards. They were both incredible, I felt really comfortable with both of them and they were really, and I mean REALLY accommodating to my family’s every whim. I also booked them in the beginning of the recession so I was able to get a great deal! Read less
Services Used: Wedding Venue
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KHall
Wedding:
5/2/2009
4.9/5.0
I highly recommend the Mayfair Hotel as a place for your wedding. From day 1 that we first went to see the place their staff was super friendly, always available and they helped with so much more than just the reception. The place is sooo beautiful!!
Eevryone in my bridal party loved how they made us feel at home there and every little thing was taken care of so we were sooo relaxed and happy on the wedding day. You pay a little more, but it is worth every penny! Especially for your wedding day - a once in a lifetime event.
I highly recommend the Mayfair Hotel as a place for your wedding. From day 1 that we first went to see the place their Read more...
I highly recommend the Mayfair Hotel as a place for your wedding. From day 1 that we first went to see the place their staff was super friendly, always available and they helped with so much more than just the reception. The place is sooo beautiful!!
Eevryone in my bridal party loved how they made us feel at home there and every little thing was taken care of so we were sooo relaxed and happy on the wedding day. You pay a little more, but it is worth every penny! Especially for your wedding day - a once in a lifetime event. Read less
Services Used: Catering, Wedding Planning, Wedding Venue
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wmellow
Wedding:
4/4/2009
4.9/5.0
A great venue in the heart of Miami's Coconut Grove. We looked at venues in S Beach, Downtown and Coral Gables and this had the best ambiance of all of them. Their packages are fairly priced compared to their competitors and the service is excellent. We got numerous complements from all of our guests about the venue, food, service, etc. Ulla (director of catering) is a true professional and very accommodating! She takes a lot of the stress out of the day and makes you feel comfortable with your decisions.
A great venue in the heart of Miami's Coconut Grove. We looked at venues in S Beach, Downtown and Coral Gables and this Read more...
A great venue in the heart of Miami's Coconut Grove. We looked at venues in S Beach, Downtown and Coral Gables and this had the best ambiance of all of them. Their packages are fairly priced compared to their competitors and the service is excellent. We got numerous complements from all of our guests about the venue, food, service, etc. Ulla (director of catering) is a true professional and very accommodating! She takes a lot of the stress out of the day and makes you feel comfortable with your decisions. Read less
Services Used: Wedding Cake, Catering, Wedding Venue
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Sarah
Wedding:
4/8/2011
4.8/5.0
I am so happy I picked the Mayfair as my ceremony and reception venue! The minute I walked inside, I was blown away and HAD to get married there. If you have not been inside, you must check it out! The hotel has so much character and the staff was great! My guests made several comments to me that they enjoyed their stay there. The ladies I worked with there for my wedding were very helpful, kind and easy to work with. The food was delicious! My guests commented on how much they enjoyed their meal. We got a package deal, so there were only a couple of cake places on the list to choose from. That would be my only complaint about the package deals. Other than that, it was easy to coordinate with vendors. If you are looking for an intimate or smaller wedding (around 100 guests), I would highly recommend the Mayfair Hotel!
I am so happy I picked the Mayfair as my ceremony and reception venue! The minute I walked inside, I was blown away and Read more...
I am so happy I picked the Mayfair as my ceremony and reception venue! The minute I walked inside, I was blown away and HAD to get married there. If you have not been inside, you must check it out! The hotel has so much character and the staff was great! My guests made several comments to me that they enjoyed their stay there. The ladies I worked with there for my wedding were very helpful, kind and easy to work with. The food was delicious! My guests commented on how much they enjoyed their meal. We got a package deal, so there were only a couple of cake places on the list to choose from. That would be my only complaint about the package deals. Other than that, it was easy to coordinate with vendors. If you are looking for an intimate or smaller wedding (around 100 guests), I would highly recommend the Mayfair Hotel! Read less
Services Used: Wedding Venue
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floridabride
Wedding:
6/17/2010
4.8/5.0
I was very pleased with my wedding at the Mayfair. It's a beautiful, unique location and Ulla is a fantastic person to work with. Our photos turned out very dark in the reception room (daytime event) so I would just be sure to ask your photographer to check out the lighting in advance to make sure they get it right.
I was very pleased with my wedding at the Mayfair. It's a beautiful, unique location and Ulla is a fantastic person to Read more...
I was very pleased with my wedding at the Mayfair. It's a beautiful, unique location and Ulla is a fantastic person to work with. Our photos turned out very dark in the reception room (daytime event) so I would just be sure to ask your photographer to check out the lighting in advance to make sure they get it right. Read less
Services Used: Wedding Venue
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CCH
Wedding:
11/22/2008
4.8/5.0
The coordinator was amazing. I could not have asked for anyone better or more helpful. She made sure my day went perfectly. The owner of the venue is the one ruining this place for weddings, and making it harder on the staff to provide the perfect wedding environment.
The coordinator was amazing. I could not have asked for anyone better or more helpful. She made sure my day went Read more...
The coordinator was amazing. I could not have asked for anyone better or more helpful. She made sure my day went perfectly. The owner of the venue is the one ruining this place for weddings, and making it harder on the staff to provide the perfect wedding environment. Read less
Services Used: Catering, Wedding Venue
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Iperez
Wedding:
2/13/2009
4.7/5.0
I went with the Mayfair because it was the only place that my husband liked. The Hotel is so lovely you really don't need to add alot of deceorations. The rooms are of course lovely, and the crystal ballroom helps make you feel like a princess. Overall if you want an indoor but slightly outdoor ceremony this is the place to go with.

2 things: make sure that you let them know not to begin taking apart the ceremony area until after the cocktail hour and that whoever they have a contract with for the cake brings a box.
I went with the Mayfair because it was the only place that my husband liked. The Hotel is so lovely you really don't need Read more...
I went with the Mayfair because it was the only place that my husband liked. The Hotel is so lovely you really don't need to add alot of deceorations. The rooms are of course lovely, and the crystal ballroom helps make you feel like a princess. Overall if you want an indoor but slightly outdoor ceremony this is the place to go with.

2 things: make sure that you let them know not to begin taking apart the ceremony area until after the cocktail hour and that whoever they have a contract with for the cake brings a box. Read less
Services Used: Catering, Wedding Venue
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Suzanne
Wedding:
7/23/2011
4.6/5.0
My daughter was married in July, 2011 at the Mayfair Hotel. We had a wonderful time. Everything was beautiful from beginning to end. Isabelle the catering director was fabulous. She was very helpful and made our dream wedding come true. July was a little warm for the outside ceremony we chose, but the Mayfair was very helpful in cooling the area. We would definitely do it again at the Mayfair Hotel.
My daughter was married in July, 2011 at the Mayfair Hotel. We had a wonderful time. Everything was beautiful from Read more...
My daughter was married in July, 2011 at the Mayfair Hotel. We had a wonderful time. Everything was beautiful from beginning to end. Isabelle the catering director was fabulous. She was very helpful and made our dream wedding come true. July was a little warm for the outside ceremony we chose, but the Mayfair was very helpful in cooling the area. We would definitely do it again at the Mayfair Hotel. Read less
Services Used: Wedding Venue
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Mildrey
Wedding:
11/19/2011
4.4/5.0
A truly unique place in Miami to have a wedding. Isabel Fernandez, was exceptional and always very fun to work with.
A truly unique place in Miami to have a wedding. Isabel Fernandez, was exceptional and always very fun to work with.
A truly unique place in Miami to have a wedding. Isabel Fernandez, was exceptional and always very fun to work with. Read less
Services Used: Wedding Venue
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marci
Wedding:
6/11/2011
3.6/5.0
In my opinion the Mayfair is the most interesting and beautiful venue in the Grove area for a wedding. The responsiveness of the staff is uneven. We had several staff changes and I had to call the hotel manager. He is superb. If you have a bump, call Mr. Siegel. He truly understands what customer service is about. Isabel Fernandez is also excellent. The chef is outstanding. Where else can you get PERFECT filet mignon for over 100 people? All in all we had a very satisfactory experience.
In my opinion the Mayfair is the most interesting and beautiful venue in the Grove area for a wedding. The responsiveness Read more...
In my opinion the Mayfair is the most interesting and beautiful venue in the Grove area for a wedding. The responsiveness of the staff is uneven. We had several staff changes and I had to call the hotel manager. He is superb. If you have a bump, call Mr. Siegel. He truly understands what customer service is about. Isabel Fernandez is also excellent. The chef is outstanding. Where else can you get PERFECT filet mignon for over 100 people? All in all we had a very satisfactory experience. Read less
Services Used: Wedding Venue
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Christina
Wedding:
8/20/2011
3.5/5.0
My first Sales Coordinator was extremely unprofessional and booked the wrong date. Also the following coordinator didn't even book the honeymoon suite for me and my husband had to argue with them on the night of our wedding - even though we spent over $25K ... Beautiful hotel but too many issues.
My first Sales Coordinator was extremely unprofessional and booked the wrong date. Also the following coordinator didn't Read more...
My first Sales Coordinator was extremely unprofessional and booked the wrong date. Also the following coordinator didn't even book the honeymoon suite for me and my husband had to argue with them on the night of our wedding - even though we spent over $25K ... Beautiful hotel but too many issues. Read less
Services Used: Wedding Venue
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Michelle
Wedding:
4/16/2011
3.0/5.0
I would not recommend the Mayfair Hotel for a wedding. Planning my wedding with this hotel was nothing but stress. They changed the coordinator 3 times in one year! Everytime I had to hunt the new person down to go over all the details again and again. Everytime the new person was missing information or forms for my wedding. Since I had to remember everything everytime I met the new person, some details got left out the day of. Thank God for my best friend being my wedding planner. She had to e-mail them over and over to make sure they had all the correct information and what a mess when it came time to make my final payments. They kept adding everything wrong. I don't know if it was done on purpose because conveniently it was overcharging not undercharging! The day of my wedding instead of enjoying my day getting dressed with my bridesmaid, I had to be running around making sure all my guests had their rooms. They were giving people king beds when they were families of 4 or more and had reserved double beds. Then they wanted to charge an additional fee for getting them the double beds that day. It was insane! The staff was very immature and not professional with my guests. My wedding ceremony and reception came out beautiful because of my planner. The nightmare did not end after the wedding. Two days later I recieve a notification from my bank that the Mayfair hotel charged my credit card almost $6,000...they were supposed to only charge me $59.64 for an extra vendor meal. When I tried to contact someone about this, they were trying to make me believe it was a hold they put on your credit card for incidentals....No one ever apologized for their error or stress that they caused me. I never recieved a phone call for anyone explaining what really happened. Just a warning to anyone having their wedding there...if you pay with a cashiers check before your wedding (which they require) there is no holding time that does not exist and they should only hold a certain amount on your credit card for incidentals (which we signed off for 2 days before the wedding in the amount of 260.00 not 6,000!) It doesn't even make sense that a hold would be made after the event already occurred. I found it insulting that they lied to me. It saddens me that I have such a bad feeling about the place where I got married...I would hate for that to happen to another bride and groom.
I would not recommend the Mayfair Hotel for a wedding. Planning my wedding with this hotel was nothing but stress. They Read more...
I would not recommend the Mayfair Hotel for a wedding. Planning my wedding with this hotel was nothing but stress. They changed the coordinator 3 times in one year! Everytime I had to hunt the new person down to go over all the details again and again. Everytime the new person was missing information or forms for my wedding. Since I had to remember everything everytime I met the new person, some details got left out the day of. Thank God for my best friend being my wedding planner. She had to e-mail them over and over to make sure they had all the correct information and what a mess when it came time to make my final payments. They kept adding everything wrong. I don't know if it was done on purpose because conveniently it was overcharging not undercharging! The day of my wedding instead of enjoying my day getting dressed with my bridesmaid, I had to be running around making sure all my guests had their rooms. They were giving people king beds when they were families of 4 or more and had reserved double beds. Then they wanted to charge an additional fee for getting them the double beds that day. It was insane! The staff was very immature and not professional with my guests. My wedding ceremony and reception came out beautiful because of my planner. The nightmare did not end after the wedding. Two days later I recieve a notification from my bank that the Mayfair hotel charged my credit card almost $6,000...they were supposed to only charge me $59.64 for an extra vendor meal. When I tried to contact someone about this, they were trying to make me believe it was a hold they put on your credit card for incidentals....No one ever apologized for their error or stress that they caused me. I never recieved a phone call for anyone explaining what really happened. Just a warning to anyone having their wedding there...if you pay with a cashiers check before your wedding (which they require) there is no holding time that does not exist and they should only hold a certain amount on your credit card for incidentals (which we signed off for 2 days before the wedding in the amount of 260.00 not 6,000!) It doesn't even make sense that a hold would be made after the event already occurred. I found it insulting that they lied to me. It saddens me that I have such a bad feeling about the place where I got married...I would hate for that to happen to another bride and groom. Read less
Services Used: Wedding Venue
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Sharon
Wedding:
7/26/2013
2.2/5.0
THINK TWICE ABOUT THE MAYFAIR HOTEL AND SPA IN COCONUT GROVE
My daughter's wedding was held at the Mayfair Hotel and Spa in July 2013. Unfortunately, the Mayfair did not deliver the "excellent customer service" expected for this “beautiful dream” special life time occasion.
I was most disappointed when they did not serve the table wine, coffee and tea as allowed for in our contract. Servers refused to serve guests because they did not have a place card in front of them and refused to give other guests their correct meal selection. I was also very disappointed and frustrated when we were instructed to stop playing the music and the lights were abruptly turned on and servers began clearing the tables by 9:50 p.m. [approximately 10 mins before the end of the negotiated contracted time.]
Without providing a final bill, the hotel attempted to put through three charges the day after the event even though they were aware that I did not receive the table wine, coffee and tea as provided for in my contract with the Mayfair.
I was completely disappointed with the level of service received from the staff at the Mayfair hotel. I found Jose Rico-Arango’s, Front Desk Manager, rude and condescending. I am of the impression that the Mayfair places very little value on customer satisfaction.
In my attempt to resolve the issues and concerns, I have reached out to the General Manager, Axel Gasser, who has yet to return my phone calls. I have also written a detailed letter to the hotel outlining the issues referenced above and to date, I have had no apologies from the management of the Mayfair establishment.
The whole Mayfair process went from beautiful dream to a bit of a nightmare in customer responsiveness. Beware, think twice about the Mayfair. We certainly wished we had!
THINK TWICE ABOUT THE MAYFAIR HOTEL AND SPA IN COCONUT GROVE
My daughter's wedding was held at the Mayfair Hotel and Read more...
THINK TWICE ABOUT THE MAYFAIR HOTEL AND SPA IN COCONUT GROVE
My daughter's wedding was held at the Mayfair Hotel and Spa in July 2013. Unfortunately, the Mayfair did not deliver the "excellent customer service" expected for this “beautiful dream” special life time occasion.
I was most disappointed when they did not serve the table wine, coffee and tea as allowed for in our contract. Servers refused to serve guests because they did not have a place card in front of them and refused to give other guests their correct meal selection. I was also very disappointed and frustrated when we were instructed to stop playing the music and the lights were abruptly turned on and servers began clearing the tables by 9:50 p.m. [approximately 10 mins before the end of the negotiated contracted time.]
Without providing a final bill, the hotel attempted to put through three charges the day after the event even though they were aware that I did not receive the table wine, coffee and tea as provided for in my contract with the Mayfair.
I was completely disappointed with the level of service received from the staff at the Mayfair hotel. I found Jose Rico-Arango’s, Front Desk Manager, rude and condescending. I am of the impression that the Mayfair places very little value on customer satisfaction.
In my attempt to resolve the issues and concerns, I have reached out to the General Manager, Axel Gasser, who has yet to return my phone calls. I have also written a detailed letter to the hotel outlining the issues referenced above and to date, I have had no apologies from the management of the Mayfair establishment.
The whole Mayfair process went from beautiful dream to a bit of a nightmare in customer responsiveness. Beware, think twice about the Mayfair. We certainly wished we had! Read less
Services Used: Wedding Venue
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Laura
Wedding:
2/22/2014
1.6/5.0
If anyone is planning to have a wedding here .... DON'T DO IT! If you DO book this hotel... Please hire someone to track "Lost and Found items" because once you lose it, I promise it will never be found. I do have to give Jose in Catering a thank you for going above and beyond in helping me recover the remainder of our party favor shot glasses, our photo frames, candles and guest book items.

Staff was unfriendly, unprofessional, and unwilling to help. Reservation numbers were "lost" we were double charges for mini bar items, and things left behind in the rooms and wedding event were never recovered ... And no one wanted to help.
I was unable to book a block of rooms due to disorganization and miscommunication.... They don't supply promo code ... So booked through expedia. My room was moved due to construction outside that woke me up at 7:45 am.... I could go on forever: just trust me and save yourself the aggravation ... Pick another venue.
If anyone is planning to have a wedding here .... DON'T DO IT! If you DO book this hotel... Please hire someone to track Read more...
If anyone is planning to have a wedding here .... DON'T DO IT! If you DO book this hotel... Please hire someone to track "Lost and Found items" because once you lose it, I promise it will never be found. I do have to give Jose in Catering a thank you for going above and beyond in helping me recover the remainder of our party favor shot glasses, our photo frames, candles and guest book items.

Staff was unfriendly, unprofessional, and unwilling to help. Reservation numbers were "lost" we were double charges for mini bar items, and things left behind in the rooms and wedding event were never recovered ... And no one wanted to help.
I was unable to book a block of rooms due to disorganization and miscommunication.... They don't supply promo code ... So booked through expedia. My room was moved due to construction outside that woke me up at 7:45 am.... I could go on forever: just trust me and save yourself the aggravation ... Pick another venue. Read less
Services Used: Wedding Venue

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