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Mens Warehouse

Arlington Heights , IL

LOCATION

Arlington Heights, IL US

WEBSITE

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Dress & Attire

REVIEWS

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3.4/5.0
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Natalie
Wedding:
6/15/2013
1.8/5.0
We selected Men's Wearhouse for our tuxedos because it would be convenient for each of our attendants to be able to go to whichever location would be closest to them, rather than everyone needing to come to one spot for their measurements and pick-up. If I had known what kind of experience we were going to be in for, we would have taken our business elsewhere.

Of course to get the sale, the manager offered to match any deal that we found, and in this case it would be (3) free tuxedos due to the number we would be renting. Since my now husband was not keeping any of the free tuxedo rentals for himself, she said that she would "see what she could do" for his tuxedo and that she would call him the following Monday (two days later). No phone call. Then when my husband called the following week she had no idea what he was referring to at first, and then finally lied and said that she was still working on it. Fast forward to 4 more rounds of this and the conclusion was that nothing ended up being done for his tuxedo, and so clearly she was just saying whatever he wanted to hear to get the sale. All of this was annoying enough, but then when it came time for the guys to pick up their tuxedos, half of them did not fit and a couple of them were told that they could not pick it up until Saturday morning, the morning of our wedding. How they thought this was acceptable is beyond me. Lastly, once all of the other issues were sorted out and the wedding day had arrived, two of the men had suits that began falling apart at the hems and other areas that were tailored and it looked absolutely terrible.

Would I recommend Men's Wearhouse? No. Do I hope that other people have a much better experience than this, and that perhaps this was just a fluke? Absolutely. Fortunately, we did not have any other issues when it came to the wedding but somehow this was a complete disaster.
We selected Men's Wearhouse for our tuxedos because it would be convenient for each of our attendants to be able to go to Read more...
We selected Men's Wearhouse for our tuxedos because it would be convenient for each of our attendants to be able to go to whichever location would be closest to them, rather than everyone needing to come to one spot for their measurements and pick-up. If I had known what kind of experience we were going to be in for, we would have taken our business elsewhere.

Of course to get the sale, the manager offered to match any deal that we found, and in this case it would be (3) free tuxedos due to the number we would be renting. Since my now husband was not keeping any of the free tuxedo rentals for himself, she said that she would "see what she could do" for his tuxedo and that she would call him the following Monday (two days later). No phone call. Then when my husband called the following week she had no idea what he was referring to at first, and then finally lied and said that she was still working on it. Fast forward to 4 more rounds of this and the conclusion was that nothing ended up being done for his tuxedo, and so clearly she was just saying whatever he wanted to hear to get the sale. All of this was annoying enough, but then when it came time for the guys to pick up their tuxedos, half of them did not fit and a couple of them were told that they could not pick it up until Saturday morning, the morning of our wedding. How they thought this was acceptable is beyond me. Lastly, once all of the other issues were sorted out and the wedding day had arrived, two of the men had suits that began falling apart at the hems and other areas that were tailored and it looked absolutely terrible.

Would I recommend Men's Wearhouse? No. Do I hope that other people have a much better experience than this, and that perhaps this was just a fluke? Absolutely. Fortunately, we did not have any other issues when it came to the wedding but somehow this was a complete disaster. Read less
Services Used: Dress & Attire
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Private User
Wedding:
6/15/2013
4.0/5.0
Our wedding party was from all over the world, so we opted to go with MW because they had the group discount so that each tux would be $116 (which for an all inclusive tux is great). The tuxes came with everything you can imagine; except underwear. They included jacket, vest, shirt, pants, belt or suspenders, cufflinks, button cuffs, tie or bow tie, socks, shoes, and pocket squares! A great thing was that we were able to get most of the guys from the US to get measured at their local MW and with the group number they were able to send the information to the one closest to our venue. The same went for the out of country groomsmen, who just provided us with their measurements and we were set! Everyone had to pay $25 to start their account and it was taken out of their $116 total, except the day we went to pick up the tuxes there was a slight miscommunication and they tried charging us $116 instead of $91 but that ended up getting figured out. So just be patient and it is worth the nerves because the entire party looked dashing! Oh also, if your party is over 6, you get a tux for free so the groom got the tux without having to pay a dime!
Our wedding party was from all over the world, so we opted to go with MW because they had the group discount so that each Read more...
Our wedding party was from all over the world, so we opted to go with MW because they had the group discount so that each tux would be $116 (which for an all inclusive tux is great). The tuxes came with everything you can imagine; except underwear. They included jacket, vest, shirt, pants, belt or suspenders, cufflinks, button cuffs, tie or bow tie, socks, shoes, and pocket squares! A great thing was that we were able to get most of the guys from the US to get measured at their local MW and with the group number they were able to send the information to the one closest to our venue. The same went for the out of country groomsmen, who just provided us with their measurements and we were set! Everyone had to pay $25 to start their account and it was taken out of their $116 total, except the day we went to pick up the tuxes there was a slight miscommunication and they tried charging us $116 instead of $91 but that ended up getting figured out. So just be patient and it is worth the nerves because the entire party looked dashing! Oh also, if your party is over 6, you get a tux for free so the groom got the tux without having to pay a dime! Read less
Services Used: Dress & Attire
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Dana
Wedding:
3/5/2011
2.1/5.0
We had several problems with Mens Warehouse. The employee measuring the men clearly did not know what he was doing. He was measuring them over there jeans, belts, hoodies, etc. When 4 out of 7 men went to pick up there tux's there was a problem with them. Some too long others too short, the list goes on and on. The day of the wedding our best man had about a 6 inch hole in the crotch of his pants. Thankfully about 30 minutes before the wedding he was able to run there and swap them out. And last but not least a button flew off my husbands coat in the limo. I think there quality should be a little better for the cost of there apparel and prices.
We had several problems with Mens Warehouse. The employee measuring the men clearly did not know what he was doing. He was Read more...
We had several problems with Mens Warehouse. The employee measuring the men clearly did not know what he was doing. He was measuring them over there jeans, belts, hoodies, etc. When 4 out of 7 men went to pick up there tux's there was a problem with them. Some too long others too short, the list goes on and on. The day of the wedding our best man had about a 6 inch hole in the crotch of his pants. Thankfully about 30 minutes before the wedding he was able to run there and swap them out. And last but not least a button flew off my husbands coat in the limo. I think there quality should be a little better for the cost of there apparel and prices. Read less
Services Used: Dress & Attire
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sarahtom2010
Wedding:
5/1/2010
2.7/5.0
We used the store in Gurnee, and I wasn't thrilled. They were thorough in calling me with updates, and easy to use in general since we had two out-of-town groomsmen who used their local stores, but eeennhh. I wasn't happy with the color selection, then found out (when it was too late) that other locations have more choices. None of the tuxes fit well, even our groom's tux had to be emergency-altered when we picked it up -- it was 2 sizes too big. I know you get what you pay for, but I was still expecting our guys to look a little better than they did. Some more professional advice while we were picking a style, and better measurements, would have helped a lot.

Was it the end of the world? No, of course not. Everyone was dressed and looked reasonably nice. But there are quite a few pictures I'm not using in frames or albums because they emphasize how ill-fitting someone's tux was.
We used the store in Gurnee, and I wasn't thrilled. They were thorough in calling me with updates, and easy to use in Read more...
We used the store in Gurnee, and I wasn't thrilled. They were thorough in calling me with updates, and easy to use in general since we had two out-of-town groomsmen who used their local stores, but eeennhh. I wasn't happy with the color selection, then found out (when it was too late) that other locations have more choices. None of the tuxes fit well, even our groom's tux had to be emergency-altered when we picked it up -- it was 2 sizes too big. I know you get what you pay for, but I was still expecting our guys to look a little better than they did. Some more professional advice while we were picking a style, and better measurements, would have helped a lot.

Was it the end of the world? No, of course not. Everyone was dressed and looked reasonably nice. But there are quite a few pictures I'm not using in frames or albums because they emphasize how ill-fitting someone's tux was. Read less
Services Used: Dress & Attire
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Gina
Wedding:
2/13/2010
4.0/5.0
I believe the initial person that took all of our info really made the ording process quite difficult. But beyond that point, Men's Warehouse stepped up. My husband's pants arrived in the wrong size, and they were prompt on ordering a new pair immediately. All in all, they ended up being pretty good.
I believe the initial person that took all of our info really made the ording process quite difficult. But beyond that Read more...
I believe the initial person that took all of our info really made the ording process quite difficult. But beyond that point, Men's Warehouse stepped up. My husband's pants arrived in the wrong size, and they were prompt on ordering a new pair immediately. All in all, they ended up being pretty good. Read less
Services Used: Dress & Attire
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Amy
Wedding:
10/3/2009
3.2/5.0
I think the only redeeming quality of Men's Warehouse is that there are locations all over the US, so it's easy for everyone to get the same tux. It was over-priced. The tuxes were faded and didn't fit right. The guy that measured my brother was stoned and initially measured him in the wrong tux.
I think the only redeeming quality of Men's Warehouse is that there are locations all over the US, so it's easy for Read more...
I think the only redeeming quality of Men's Warehouse is that there are locations all over the US, so it's easy for everyone to get the same tux. It was over-priced. The tuxes were faded and didn't fit right. The guy that measured my brother was stoned and initially measured him in the wrong tux. Read less
Services Used: Dress & Attire
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Nutella35
Wedding:
9/12/2009
4.8/5.0
We chose Men's Warehouse because they had our wedding color and because we had groomsmen all over the U.S. and there were locations in each of their respective cities. The initial person that took all of our information was in Illinois and did a great job setting up the order. Each of the other locations: Florida, California, New York, Michigan and Texas all managed to get each member of the bridal party the correct tuxes, so we were really happy with this vendor.
We chose Men's Warehouse because they had our wedding color and because we had groomsmen all over the U.S. and there were Read more...
We chose Men's Warehouse because they had our wedding color and because we had groomsmen all over the U.S. and there were locations in each of their respective cities. The initial person that took all of our information was in Illinois and did a great job setting up the order. Each of the other locations: Florida, California, New York, Michigan and Texas all managed to get each member of the bridal party the correct tuxes, so we were really happy with this vendor. Read less
Services Used: Dress & Attire
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Danielle
Wedding:
6/20/2009
4.4/5.0
The service and help was great! The price was great, buy one suit get one free. The only issue we had was when we got the dress shrit out of the bag, the tag was missing and there was a large ink mark down the arm. We got married in Myrtle beach, SC and noticed the stain when we took it to the men's warehouse there to be pressed. They refused to replace the shirt or get the mark out.
The service and help was great! The price was great, buy one suit get one free. The only issue we had was when we got the Read more...
The service and help was great! The price was great, buy one suit get one free. The only issue we had was when we got the dress shrit out of the bag, the tag was missing and there was a large ink mark down the arm. We got married in Myrtle beach, SC and noticed the stain when we took it to the men's warehouse there to be pressed. They refused to replace the shirt or get the mark out. Read less
Services Used: Dress & Attire
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GeekyBiker
Wedding:
10/18/2008
3.2/5.0
Average at best. Jacket and pants fit okay, but limited vest and shirt choices made fit interesting. At least the groom's tux was free. Disappointed they didn't have any stuff to try on in the store. You end up guessing at fit and style until it comes in from their central warehouse.
Average at best. Jacket and pants fit okay, but limited vest and shirt choices made fit interesting. At least the groom's Read more...
Average at best. Jacket and pants fit okay, but limited vest and shirt choices made fit interesting. At least the groom's tux was free. Disappointed they didn't have any stuff to try on in the store. You end up guessing at fit and style until it comes in from their central warehouse. Read less
Services Used: Dress & Attire
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seh80
Wedding:
9/27/2008
4.5/5.0
Men's Warehouse was a great choice for our wedding party's tuxes. There are locations for those members of the wedding party who either live out of town or out of state. The only problem was that they didn't have actual tuxes to try on. My husband had to select one from looking at their catalog, which made it difficult to envision exactly how they would fit. Otherwise, we recommend selecting them for your wedding.
Men's Warehouse was a great choice for our wedding party's tuxes. There are locations for those members of the wedding Read more...
Men's Warehouse was a great choice for our wedding party's tuxes. There are locations for those members of the wedding party who either live out of town or out of state. The only problem was that they didn't have actual tuxes to try on. My husband had to select one from looking at their catalog, which made it difficult to envision exactly how they would fit. Otherwise, we recommend selecting them for your wedding. Read less
Services Used: Dress & Attire
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SHA923
Wedding:
9/13/2008
3.3/5.0
Since our wedding wasn't a traditional one, my husband decided to buy a black suit for our wedding. We looked at a lot of places but Men's Warehouse was the place to go. It was affordable and it looked good. The only problem was he had to go with pleated pants which is NEVER a good thing. He still looked wonderful since the pleats didn't show when he wore the jacket and when the jacket was off his shirt was un-tucked.
The guy who helped us was very good and the tailoring was done there and took less than a week.

All in all a good experience
Since our wedding wasn't a traditional one, my husband decided to buy a black suit for our wedding. We looked at a lot of Read more...
Since our wedding wasn't a traditional one, my husband decided to buy a black suit for our wedding. We looked at a lot of places but Men's Warehouse was the place to go. It was affordable and it looked good. The only problem was he had to go with pleated pants which is NEVER a good thing. He still looked wonderful since the pleats didn't show when he wore the jacket and when the jacket was off his shirt was un-tucked.
The guy who helped us was very good and the tailoring was done there and took less than a week.

All in all a good experience Read less
Services Used: Dress & Attire
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melibu
Wedding:
8/8/2008
4.6/5.0
Donna is fun and great to work with. Her staff was sweet and attentive. I couldn't have expected much more. I didn't think they fitted very well, but everything else was great!
Donna is fun and great to work with. Her staff was sweet and attentive. I couldn't have expected much more. I didn't think Read more...
Donna is fun and great to work with. Her staff was sweet and attentive. I couldn't have expected much more. I didn't think they fitted very well, but everything else was great! Read less
Services Used: Dress & Attire
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Natas13
Wedding:
4/26/2008
4.0/5.0
Very convenient, even let out of state renters get measured else where and mail and fax in their measurements. Also allowed us to pick up and drop off at any location. Good price and good service. Tux's looked new and fit well.
Very convenient, even let out of state renters get measured else where and mail and fax in their measurements. Also Read more...
Very convenient, even let out of state renters get measured else where and mail and fax in their measurements. Also allowed us to pick up and drop off at any location. Good price and good service. Tux's looked new and fit well. Read less
Services Used: Dress & Attire
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bowler182002
Wedding:
10/7/2007
0.6/5.0
Our order got lost and deleted / none of our tuxs were shipped to the right place 8 tuxs in 8 diffrent stores / all the wrong sizes for the men. I will NOT reccomend them to any one!!!!
Our order got lost and deleted / none of our tuxs were shipped to the right place 8 tuxs in 8 diffrent stores / all the Read more...
Our order got lost and deleted / none of our tuxs were shipped to the right place 8 tuxs in 8 diffrent stores / all the wrong sizes for the men. I will NOT reccomend them to any one!!!! Read less
Services Used: Dress & Attire
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