Men's Warehouse

Middletown , NY


Middletown, NY US
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Dress & Attire


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The only good thing I can say about Men's Warehouse is that it's national, so it was easy for the groomsmen, who all live in different states, to get their tuxes fitted locally.
3 out of the 5 tuxes that we ordered came in with wrong sized pants/shirts/jackets. We had a particularly hard time with the groom's tux. We had him sized almost three months prior to the wedding day and they assured us that the tux would be delivered on the Monday before the wedding to give 5 business days in case anthing needed to be altered. It did not come in until two days before the wedding and the pants and jacket were too small. The next day, the jacket was correct but the pants had a broken zipper. The guy who was working there was extremely rude and flippant - as if it was no big deal that the groom still did not have pants the day before the wedding! Then he insisted that we had a balance when we had ordered 5 tuxes (the grooms is supposed to be free) He basically called me a liar before realizing that it was their mistake and that I did indeed have a free tux. Since this was the nearest store to us and we live 40 minutes away, we had to ask the parents of the groom to go and pick up the pants on the wedding day. No one should have to go through this kind of stress on the most important day of their life. Even after all of that, the tux looked like it was not fitted properly and we opted for their most expensive one! For almost $170 per tux, I expected a lot more for the money and I was sorely disappointed. Also, every time we went to the store, there was only one person working and it was a long wait. I will advise anyone and everyone who is listening to stay away from Men's Warehouse in Middletown NY!!! You're much better off going to a smaller tux rental outfit.
Services Used: Dress & Attire
Very accommodating and the suits were beautiful.
Services Used: Dress & Attire
The only complaint we had about this store is that it can get so pack in there and many times there is only one employee working so if someone else is in there you can be waiting for a while. But they were the only vendor to call me after our wedding and ask me how their service was and if they could do anything better in the future. I would definitely recommend this store to all my friends and family.
Services Used: Dress & Attire
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