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Men's Wearhouse & MW Tux

Denton , TX

LOCATION

Denton, TX US
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Dress & Attire

REVIEWS

2.8
out of 5.0
2.7/5.0
2.9/5.0
2.5/5.0
3.3/5.0
2.7/5.0
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Anonymous
Wedding:
7/21/2013
1.2/5.0
Please be warned that if you have an appointment to choose your tuxedos at this location, you may still have to wait an unreasonable amount of time. My daughter and fiance had a 2:30 appointment and did not get helped until nearly 4:00. If it had been my decision, I would have walked out. The entire time we were waiting, teenagers were coming into reserve their tuxedos for prom. I did call later and ask for some sort of discount for the inconvenience ( I didn't trust myself to not make a scene at the store). I was assured that they could do that. The wedding tuxedo person who called me back didn't even have the authority to do that without talking to her supervisor, who wasn't even at that store. Apparently the store manager doesn't have the authority to do anything. I'm still waiting to see if something works out. The lure you in with their coupons and then have lots of restrictions on them. The only reason we chose this location was because of it's close proximity to the venue. I would definitely NOT recommend them because of the poor customer service thus far. I'm hoping that there are no issues with the tuxedos when they come in, but based on what I've seen so far, I'm not betting on it. I'm making this review anonymous because the wedding hasn't taken place yet.

Added the weekend of the wedding - HORRIBLE customer service!!!!! Father of the Bride tux pants too short - they hemmed them in the store. Groom's tux WAY too big, they sent him home with the tux anyway, telling him there was nothing they could do. My husband is on the phone with them right now trying to get it resolved. Their motto is "You're gonna like the way you look - I guarantee it". THIS DENTON LOCATION, AT LEAST, IT NOT LIVING UP TO THE MOTTO!!!!!!!
Please be warned that if you have an appointment to choose your tuxedos at this location, you may still have to wait an Read more...
Please be warned that if you have an appointment to choose your tuxedos at this location, you may still have to wait an unreasonable amount of time. My daughter and fiance had a 2:30 appointment and did not get helped until nearly 4:00. If it had been my decision, I would have walked out. The entire time we were waiting, teenagers were coming into reserve their tuxedos for prom. I did call later and ask for some sort of discount for the inconvenience ( I didn't trust myself to not make a scene at the store). I was assured that they could do that. The wedding tuxedo person who called me back didn't even have the authority to do that without talking to her supervisor, who wasn't even at that store. Apparently the store manager doesn't have the authority to do anything. I'm still waiting to see if something works out. The lure you in with their coupons and then have lots of restrictions on them. The only reason we chose this location was because of it's close proximity to the venue. I would definitely NOT recommend them because of the poor customer service thus far. I'm hoping that there are no issues with the tuxedos when they come in, but based on what I've seen so far, I'm not betting on it. I'm making this review anonymous because the wedding hasn't taken place yet.

Added the weekend of the wedding - HORRIBLE customer service!!!!! Father of the Bride tux pants too short - they hemmed them in the store. Groom's tux WAY too big, they sent him home with the tux anyway, telling him there was nothing they could do. My husband is on the phone with them right now trying to get it resolved. Their motto is "You're gonna like the way you look - I guarantee it". THIS DENTON LOCATION, AT LEAST, IT NOT LIVING UP TO THE MOTTO!!!!!!! Read less
Services Used: Dress & Attire
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Ariks Angel
Wedding:
8/14/2009
5.0/5.0
The staff at Men's Warehouse was great. Very professional and efficient. They did a great job with all of the tuxs for the groom & groomsmen. The cost was very affordable as well. If you rent four tuxs, the groom can get his tux for free.
The staff at Men's Warehouse was great. Very professional and efficient. They did a great job with all of the tuxs for the Read more...
The staff at Men's Warehouse was great. Very professional and efficient. They did a great job with all of the tuxs for the groom & groomsmen. The cost was very affordable as well. If you rent four tuxs, the groom can get his tux for free. Read less
Services Used: Dress & Attire
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jennifer
Wedding:
6/20/2009
3.1/5.0
Wasnt thrilled with our service at the arlington location of men's wearhouse, but the tux looked wonderful on my husband, even if they didnt measure him or his best man correctly
Wasnt thrilled with our service at the arlington location of men's wearhouse, but the tux looked wonderful on my husband, Read more...
Wasnt thrilled with our service at the arlington location of men's wearhouse, but the tux looked wonderful on my husband, even if they didnt measure him or his best man correctly Read less
Services Used: Dress & Attire
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Amy
Wedding:
11/8/2008
4.6/5.0
The primary Men's Wearhouse we worked with out of Denton was FANTASTIC! However, we did have some issues with the other locations used by groomsmen for their fittings and pickups. Anytime an issue would arise, I was able to call the Denton location and the problem was quickly rectified.

My fiancee paid in advance for all tuxedos so the men would not have to worry with deposits, etc. Despite our efficiency with the advanced payment, some groomsmen still experienced issues with deposits/payments being requested when they were fitted for their tuxedos. Also, a few of the tuxedos did not fit well and had to be altered the day before the wedding. Luckily, my mother had thought ahead and brought needle and thread for just such an emergency!

Despite the minor glitches with some of the locations, the tuxedos were great! Our colors were chocolate and ivory; the tuxedos were chocolate brown and came from a brand new line offered at MW. My wedding party had the pleasure of being the first to wear these tuxedos. They looked great!
The primary Men's Wearhouse we worked with out of Denton was FANTASTIC! However, we did have some issues with the other Read more...
The primary Men's Wearhouse we worked with out of Denton was FANTASTIC! However, we did have some issues with the other locations used by groomsmen for their fittings and pickups. Anytime an issue would arise, I was able to call the Denton location and the problem was quickly rectified.

My fiancee paid in advance for all tuxedos so the men would not have to worry with deposits, etc. Despite our efficiency with the advanced payment, some groomsmen still experienced issues with deposits/payments being requested when they were fitted for their tuxedos. Also, a few of the tuxedos did not fit well and had to be altered the day before the wedding. Luckily, my mother had thought ahead and brought needle and thread for just such an emergency!

Despite the minor glitches with some of the locations, the tuxedos were great! Our colors were chocolate and ivory; the tuxedos were chocolate brown and came from a brand new line offered at MW. My wedding party had the pleasure of being the first to wear these tuxedos. They looked great! Read less
Services Used: Dress & Attire
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lizzy2150
Wedding:
8/7/2004
0.2/5.0
The Men's Wearhouse did not have the tuxedos ready in a timely manner, they completely lost the best man's tux, and then tried to charge a late fee when they were returned (on time!!). This is the only negative review I've given of any of my wedding vendors. They were awful, and only the quick thinking of my maid of honor got everything taken care of on time for the wedding itself.
The Men's Wearhouse did not have the tuxedos ready in a timely manner, they completely lost the best man's tux, and then Read more...
The Men's Wearhouse did not have the tuxedos ready in a timely manner, they completely lost the best man's tux, and then tried to charge a late fee when they were returned (on time!!). This is the only negative review I've given of any of my wedding vendors. They were awful, and only the quick thinking of my maid of honor got everything taken care of on time for the wedding itself. Read less
Services Used: Dress & Attire
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