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(9)

Michelle's Bridal

Urbana , IL

LOCATION

Urbana, IL US

WEBSITE

View website
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Dress & Attire

REVIEWS

4.3
out of 5.0
4.4/5.0
4.0/5.0
4.4/5.0
4.6/5.0
4.2/5.0
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Anonymous
Wedding:
1+ year ago
5.0/5.0
This was a perfect experience!
This was a perfect experience!
This was a perfect experience! Read less
Services Used: Dress & Attire
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Giselle
Wedding:
4/6/2013
5.0/5.0
The staff at Michelle Bridal, especially Cassidy, did a great job helping me select my gowns and my accessories. With no pressure to buy anything I was treated like royalty all the time. I went to other bridal shops in the area and their service and experience are the best.
The staff at Michelle Bridal, especially Cassidy, did a great job helping me select my gowns and my accessories. With no Read more...
The staff at Michelle Bridal, especially Cassidy, did a great job helping me select my gowns and my accessories. With no pressure to buy anything I was treated like royalty all the time. I went to other bridal shops in the area and their service and experience are the best. Read less
Services Used: Dress & Attire
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Sue
Wedding:
3/23/2013
5.0/5.0
A wide variety of dresses to choose from. Very helpful during the selection process for bride and bridal party.
A wide variety of dresses to choose from. Very helpful during the selection process for bride and bridal party.
A wide variety of dresses to choose from. Very helpful during the selection process for bride and bridal party. Read less
Services Used: Dress & Attire
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Katherine
Wedding:
1/19/2013
5.0/5.0
Loved, loved, loved my experience at Michelle's. Thanks to them, I have my dream dress!

I live in LA but was in Urbana for Thanksgiving with my family. I had an appointment for the Saturday of Thanksgiving weekend but found out my mother unexpectedly got Friday off work as well. I called the morning of Black Friday to see if Michelle's could fit me in that day, and Judy got me an appointment that afternoon, no problem! And it only got better from there.

Cassidy was a fantastic consultant. She listened attentively when I described what I was looking for, and although the shop was set up a little differently than normal due to the Black Friday sale, she got my mother and me oriented and let us pull our own dresses to try on. Michelle's selection is great and I quickly had to stop myself from pulling dress after dress after dress. Once in the dressing room, Cassidy was enormously helpful and listened to my feedback with each dress, helping me to narrow down my focus. She also was great with suggesting accessories, bringing me different belts and sashes to try on, as well as veils, necklaces, etc. -- all helping to complete "the look" and give me a better idea of what the dress would look like on the big day. I was interested in trying on a birdcage veil and Cassidy quickly brought another consultant over to help with that, as well. Unlike at some other salons, I never felt rushed or pressured for a single moment! Thanks to Cassidy and the team at Michelle's, I found the PERFECT dress for me and couldn't be happier! Thank you, Michelle's!
Loved, loved, loved my experience at Michelle's. Thanks to them, I have my dream dress!

I live in LA but was in Read more...
Loved, loved, loved my experience at Michelle's. Thanks to them, I have my dream dress!

I live in LA but was in Urbana for Thanksgiving with my family. I had an appointment for the Saturday of Thanksgiving weekend but found out my mother unexpectedly got Friday off work as well. I called the morning of Black Friday to see if Michelle's could fit me in that day, and Judy got me an appointment that afternoon, no problem! And it only got better from there.

Cassidy was a fantastic consultant. She listened attentively when I described what I was looking for, and although the shop was set up a little differently than normal due to the Black Friday sale, she got my mother and me oriented and let us pull our own dresses to try on. Michelle's selection is great and I quickly had to stop myself from pulling dress after dress after dress. Once in the dressing room, Cassidy was enormously helpful and listened to my feedback with each dress, helping me to narrow down my focus. She also was great with suggesting accessories, bringing me different belts and sashes to try on, as well as veils, necklaces, etc. -- all helping to complete "the look" and give me a better idea of what the dress would look like on the big day. I was interested in trying on a birdcage veil and Cassidy quickly brought another consultant over to help with that, as well. Unlike at some other salons, I never felt rushed or pressured for a single moment! Thanks to Cassidy and the team at Michelle's, I found the PERFECT dress for me and couldn't be happier! Thank you, Michelle's! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.8/5.0
I was recently married in Clearwater Beach, FL and wore a Maggie Sottero gown from Michelle's. The dress was amazing! I had found it online and Michelle's was the only store with this kind of gown. The staff member I worked with was helpful and understood my vision for my wedding gown and accessories. I also really was impressed with the seamstress that altered my gown, who worked right in the store so I didn't have to go to another location for alterations.
I was recently married in Clearwater Beach, FL and wore a Maggie Sottero gown from Michelle's. The dress was amazing! I Read more...
I was recently married in Clearwater Beach, FL and wore a Maggie Sottero gown from Michelle's. The dress was amazing! I had found it online and Michelle's was the only store with this kind of gown. The staff member I worked with was helpful and understood my vision for my wedding gown and accessories. I also really was impressed with the seamstress that altered my gown, who worked right in the store so I didn't have to go to another location for alterations. Read less
Services Used: Dress & Attire
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Elizabeth
Wedding:
10/6/2012
4.4/5.0
Michelle's Bridal has all the amazing bridal designers. My dress was a Maggie Sottero, and it was definitely my dream dress. The employees at Michelle's are very helpful and friendly. There were a few appointments that we had to wait a little bit to be seen, but never too long.
Michelle's Bridal has all the amazing bridal designers. My dress was a Maggie Sottero, and it was definitely my dream Read more...
Michelle's Bridal has all the amazing bridal designers. My dress was a Maggie Sottero, and it was definitely my dream dress. The employees at Michelle's are very helpful and friendly. There were a few appointments that we had to wait a little bit to be seen, but never too long. Read less
Services Used: Dress & Attire
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Cayla
Wedding:
11/26/2011
4.4/5.0
Michelle's had a big selection of dresses to choose from. It was really fun to do the Champagne Appointment so me and my loved ones could pick out dresses in private.
Michelle's had a big selection of dresses to choose from. It was really fun to do the Champagne Appointment so me and my Read more...
Michelle's had a big selection of dresses to choose from. It was really fun to do the Champagne Appointment so me and my loved ones could pick out dresses in private. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
11/5/2011
5.0/5.0
Monica, Jen, & all the girls there were wonderful & patient! We purchased/rented a total of 26 garments & had not one problem & if there was I am oblivious to it because was taken care of ASAP! My dress is the most beautiful I have ever seen in my life....thanks Mori Lee! They were so patient & pleasant to work with beautiful shop!
Monica, Jen, & all the girls there were wonderful & patient! We purchased/rented a total of 26 garments & had not one Read more...
Monica, Jen, & all the girls there were wonderful & patient! We purchased/rented a total of 26 garments & had not one problem & if there was I am oblivious to it because was taken care of ASAP! My dress is the most beautiful I have ever seen in my life....thanks Mori Lee! They were so patient & pleasant to work with beautiful shop! Read less
Services Used: Dress & Attire
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StillABride
Wedding:
6/14/2005
0.4/5.0
Hi, I had a horrible experience with this vendor. Initially they were very helpful until I went to pick up and pay for my dress. At this time, they told me they would not alter my dress (one week before my wedding when it arrived) because they did not have staff in house available to do it. This after I reserved their services over a year before my wedding! When I questioned the store about this lack of customer service, I received a rude response. The dresses are more expensive than other stores. Although, I must admit the dress I purchased from them (my wedding & bridesmaid dresses) were very nice. The service and professionalism before I paid the bill was incredible. They bent over backwards to get the right color fabric and accessories for the wedding. Most once of the bill was paid however, I was treated like a begger rather than a customer. We ended up not renting our tuxes at the location due to their poor treatment of this. Not only were they unable to alter my dress in store, they would not guarantee the alterations if the seamstress I brought it to messed it up ($700 dress) and I could not wear it like it was as I am very short! Beware of this vendor, you will receive terrific service up until right before the wedding when they have most of your money. Then you are pretty much ignored as they salivate over new customers coming in the door. Problem for them is this...I tell people about the poor customer service I received right before my wedding and I have chased more than one bride from EVER ENTERING their door. Perhaps they should think twice before their staff treats customers with such lack of respect.
Hi, I had a horrible experience with this vendor. Initially they were very helpful until I went to pick up and pay for my Read more...
Hi, I had a horrible experience with this vendor. Initially they were very helpful until I went to pick up and pay for my dress. At this time, they told me they would not alter my dress (one week before my wedding when it arrived) because they did not have staff in house available to do it. This after I reserved their services over a year before my wedding! When I questioned the store about this lack of customer service, I received a rude response. The dresses are more expensive than other stores. Although, I must admit the dress I purchased from them (my wedding & bridesmaid dresses) were very nice. The service and professionalism before I paid the bill was incredible. They bent over backwards to get the right color fabric and accessories for the wedding. Most once of the bill was paid however, I was treated like a begger rather than a customer. We ended up not renting our tuxes at the location due to their poor treatment of this. Not only were they unable to alter my dress in store, they would not guarantee the alterations if the seamstress I brought it to messed it up ($700 dress) and I could not wear it like it was as I am very short! Beware of this vendor, you will receive terrific service up until right before the wedding when they have most of your money. Then you are pretty much ignored as they salivate over new customers coming in the door. Problem for them is this...I tell people about the poor customer service I received right before my wedding and I have chased more than one bride from EVER ENTERING their door. Perhaps they should think twice before their staff treats customers with such lack of respect. Read less
Services Used: Dress & Attire
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