Quality of Service
Had my brother's engagement party at Milan Banquet and they completely ruined the event. There was some sort of construction going on inside the facility and there were tools, large equipments and supplies by the bathrooms. Our guests had hard time using the restrooms.There was strong, unpleasant smell coming from where construction was taking place. Also, tables and chairs were being set up by staff while guests were arriving. We paid for decor and sweet table and specified how we wanted things to be done when we signed contract. However, nothing was done according to our contract. The sound system and audio/visuals did not work. Staff gave us hard time when we wished to speak with the manager or owner regarding how horrible their service was. We spoke with some manager name Mike Kazmi on the phone and his response was "this is how we do things". He didn't care because we alredy paid full amount days prior to the event so he alredy made his money.
Services Used: Wedding Cake, Flowers, Wedding Venue, Unique Services
Beautiful place, but the lady in charge can be unorganized, and the food was okay, not great.
Services Used: Wedding Venue
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