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Milly Bridal Design Studio

Suzhou

LOCATION

88 xi cun road, jiang zhuang industrial park, Wu Zhong
Suzhou, US 215021

WEBSITE

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Please let this vendor know that you found them on the WeddingWire Network.
Unique Services

REVIEWS

4.4
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4.4/5.0
4.4/5.0
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2010bride2bee
Wedding:
9/18/2010
1.0/5.0
My experience with Milly Bridal has been nothing short of a nightmare. If you care to read about my experience you can follow the whole saga here: http://www.projectwedding.com/post/list/new-to-forum-and-having-trouble-with-milly In short, their timelines are severely delayed, they are short staffed, decided to bead my entire dress with beading and sequins that I did not approve and tried to guilt me into keeping it. The skirt of the actual dress looked nothing like my test dress and after fighting with them about the mistakes on the beading and skirt they finally agreed to remake the dress. Then they started to bead it a second time with beading I never approved AGAIN(meanwhile I had asked for 2 months to see pictures of my beading options). I still wasn't satisfied with the final dress photos towards the end but after not having any more fight left in me and being told that I needed to accept the dress as is in order for it to ship before the Chinese New Year I had them send it. The dress arrived today and is about 8 inches too long (and my shoes WERE factored into my measurements) and dirty and STAINED with what almost looks like some spilled coffee on it (pictures of the stains are also posted in my thread about this experience). It also has someone's FOOTPRINT on the edge of the train and many areas where seams of the skirt are coming apart. Unfinished edges of the fabric are sticking out on the top side of the dress. It's HORRIBLE! I would NEVER recommend them EVER to anyone. This experience has been a nightmare, and now I'm left with a dress suitable in length for a professional basketball player, and that's only if they don't mind wearing a dirty wedding dress.
My experience with Milly Bridal has been nothing short of a nightmare. If you care to read about my experience you can Read more...
My experience with Milly Bridal has been nothing short of a nightmare. If you care to read about my experience you can follow the whole saga here: http://www.projectwedding.com/post/list/new-to-forum-and-having-trouble-with-milly In short, their timelines are severely delayed, they are short staffed, decided to bead my entire dress with beading and sequins that I did not approve and tried to guilt me into keeping it. The skirt of the actual dress looked nothing like my test dress and after fighting with them about the mistakes on the beading and skirt they finally agreed to remake the dress. Then they started to bead it a second time with beading I never approved AGAIN(meanwhile I had asked for 2 months to see pictures of my beading options). I still wasn't satisfied with the final dress photos towards the end but after not having any more fight left in me and being told that I needed to accept the dress as is in order for it to ship before the Chinese New Year I had them send it. The dress arrived today and is about 8 inches too long (and my shoes WERE factored into my measurements) and dirty and STAINED with what almost looks like some spilled coffee on it (pictures of the stains are also posted in my thread about this experience). It also has someone's FOOTPRINT on the edge of the train and many areas where seams of the skirt are coming apart. Unfinished edges of the fabric are sticking out on the top side of the dress. It's HORRIBLE! I would NEVER recommend them EVER to anyone. This experience has been a nightmare, and now I'm left with a dress suitable in length for a professional basketball player, and that's only if they don't mind wearing a dirty wedding dress. Read less
Services Used: Unique Services
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pebbles28
Wedding:
9/5/2010
4.0/5.0
Overall, I am extremely happy with my Milly experience. I changed my mind a few times in terms of what I wanted and if I were to do this all over again, I would definitely know exactly what I want (in as few dress pics as possible) and stick to it. That being said, as indecisive as I was, Milly was very patient with me and still made all the changes I wanted. My only complaints would be 1) They initially made my dress with the wrong neckline (They fixed this, but it did take time. Luckily, I wasn't in a huge rush); 2) I did not know that my dress did not come with any built in crinoline. When I asked if it could be added, they said they already lined the dress and that they would have to remake the dress if i wanted it added (I just wish that they would have asked me as I just assumed it came with it) and 3) I wanted the back to be a little lower. I sent pictures, drew pictures and it didn't end up exactly like i wanted on my final dress. Again, they said they would have to remake my dress if I wanted to change it. In all cases, the bottom line is they would have fixed it. I just loved the rest of my dress so much, I didn't want to risk those areas being different if they remade it. As for the end product, my dress is absolutely gorgeous!!! It looks and feels like all the dresses I have tried on in bridal salons - the boning is excellent, the material is thick and lush and the overall quality exceeded my expectations. The back of my dress even looks lower on me than it did in the photos. It also fits perfectly per the measurements I gave them. All in all, I would rate the process/communication a 3.5 and my final dress a 4.5 (out of 5). I would 100% go through this process again and in my opinion, it was completely worth it. I got a gorgeous dress made specifically for me at a fraction of the price!
Overall, I am extremely happy with my Milly experience. I changed my mind a few times in terms of what I wanted and if I Read more...
Overall, I am extremely happy with my Milly experience. I changed my mind a few times in terms of what I wanted and if I were to do this all over again, I would definitely know exactly what I want (in as few dress pics as possible) and stick to it. That being said, as indecisive as I was, Milly was very patient with me and still made all the changes I wanted. My only complaints would be 1) They initially made my dress with the wrong neckline (They fixed this, but it did take time. Luckily, I wasn't in a huge rush); 2) I did not know that my dress did not come with any built in crinoline. When I asked if it could be added, they said they already lined the dress and that they would have to remake the dress if i wanted it added (I just wish that they would have asked me as I just assumed it came with it) and 3) I wanted the back to be a little lower. I sent pictures, drew pictures and it didn't end up exactly like i wanted on my final dress. Again, they said they would have to remake my dress if I wanted to change it. In all cases, the bottom line is they would have fixed it. I just loved the rest of my dress so much, I didn't want to risk those areas being different if they remade it. As for the end product, my dress is absolutely gorgeous!!! It looks and feels like all the dresses I have tried on in bridal salons - the boning is excellent, the material is thick and lush and the overall quality exceeded my expectations. The back of my dress even looks lower on me than it did in the photos. It also fits perfectly per the measurements I gave them. All in all, I would rate the process/communication a 3.5 and my final dress a 4.5 (out of 5). I would 100% go through this process again and in my opinion, it was completely worth it. I got a gorgeous dress made specifically for me at a fraction of the price! Read less
Services Used: Unique Services
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GonnaBMrsB
Wedding:
7/24/2010
1.0/5.0
Awful would not recommend. Totally getting the runaround. Ordered in January and still have not received my test pictures. There is no way that I'd recommend this to anyone. SO stessful, and now not sure I'll have a dress in time for my wedding!
Awful would not recommend. Totally getting the runaround. Ordered in January and still have not received my test pictures. Read more...
Awful would not recommend. Totally getting the runaround. Ordered in January and still have not received my test pictures. There is no way that I'd recommend this to anyone. SO stessful, and now not sure I'll have a dress in time for my wedding! Read less
Services Used: Unique Services
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Kaytana17
Wedding:
7/17/2010
2.0/5.0
Communication: C. I felt that communication between Milly Bridal and myself could have been better. There were times when the communication was great and other times where I thought they had completely forgot about my dress order. I also encountered some difficulty when I requested that they make the bodice of the gown longer in order to achieve the mermaid style (these requests were repeatedly rebuffed despite my obvious concerns). Timeline: B-. My dress was a month behind schedule. I would never have known had I not continued to follow-up with them. Product: C+. The dress is equivalent quality to some of the dresses I tried on in boutiques. There were certain area's which I was unhappy with - my dress was made of organza so there are many area's where the organza edging is visibly fraying. I also noticed pen marks beneath some of the ruffle layers (I'm guessing where they marked where the ruffle were to go). If I could go back in time I definitely would have just purchased a dress off the rack. Although I give Milly Bridal 3 stars I would never want to experience the same level of frustration over a dress ever again. It's just not worth it. --------- UPDATE JUNE 29, 2010 --------- I just received my dress from my seamstress/alterations person and she let me know the truth about the gown. She let me know that Milly Bridal was extremely careless with a lot of the ruching on my gown (organza) and that she had to take apart part of the dress to re-work it...but that there were more areas where this couldn't be done. All in all I would NOT recommend Milly Bridal to anyone. It is a gamble with something you should NOT have to gamble with.
Communication: C. I felt that communication between Milly Bridal and myself could have been better. There were times when Read more...
Communication: C. I felt that communication between Milly Bridal and myself could have been better. There were times when the communication was great and other times where I thought they had completely forgot about my dress order. I also encountered some difficulty when I requested that they make the bodice of the gown longer in order to achieve the mermaid style (these requests were repeatedly rebuffed despite my obvious concerns). Timeline: B-. My dress was a month behind schedule. I would never have known had I not continued to follow-up with them. Product: C+. The dress is equivalent quality to some of the dresses I tried on in boutiques. There were certain area's which I was unhappy with - my dress was made of organza so there are many area's where the organza edging is visibly fraying. I also noticed pen marks beneath some of the ruffle layers (I'm guessing where they marked where the ruffle were to go). If I could go back in time I definitely would have just purchased a dress off the rack. Although I give Milly Bridal 3 stars I would never want to experience the same level of frustration over a dress ever again. It's just not worth it. --------- UPDATE JUNE 29, 2010 --------- I just received my dress from my seamstress/alterations person and she let me know the truth about the gown. She let me know that Milly Bridal was extremely careless with a lot of the ruching on my gown (organza) and that she had to take apart part of the dress to re-work it...but that there were more areas where this couldn't be done. All in all I would NOT recommend Milly Bridal to anyone. It is a gamble with something you should NOT have to gamble with. Read less
Services Used: Unique Services
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al0626
Wedding:
6/12/2010
5.0/5.0
I'm 100% satisfied with my experience with Milly Bridal. From the beginning, they were so quick to respond and to work WITH me. Sometimes the communication can be a LITTLE tricky, but if you are as clear and precise as possible, you will have no problem! You can even chat with them on their website! I custom designed my own dress. My dress is covered in lace and crystals and it came out beautifully! Having your dress custom made overseas is tough. You HAVE to be patient and understanding and positive that it's what you want. Otherwise it's not for you. But if you're willing to take the risk the rewards are amazing! They send you pictures of each step and you have to approve it before they continue on, so you always know what you're getting and how your dress is coming along. I got my DREAM dress for a fraction of the price. I could not be happier and will recommend Milly Bridal to all my loved ones in the future!
I'm 100% satisfied with my experience with Milly Bridal. From the beginning, they were so quick to respond and to work Read more...
I'm 100% satisfied with my experience with Milly Bridal. From the beginning, they were so quick to respond and to work WITH me. Sometimes the communication can be a LITTLE tricky, but if you are as clear and precise as possible, you will have no problem! You can even chat with them on their website! I custom designed my own dress. My dress is covered in lace and crystals and it came out beautifully! Having your dress custom made overseas is tough. You HAVE to be patient and understanding and positive that it's what you want. Otherwise it's not for you. But if you're willing to take the risk the rewards are amazing! They send you pictures of each step and you have to approve it before they continue on, so you always know what you're getting and how your dress is coming along. I got my DREAM dress for a fraction of the price. I could not be happier and will recommend Milly Bridal to all my loved ones in the future! Read less
Services Used: Unique Services
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mwgtc
Wedding:
5/29/2010
5.0/5.0
I love, love, LOVE the 7 bridesmaid dresses I ordered from Milly Bridal. I HIGHLY recommend. I discovered Milly Bridal after I had already purchased my wedding dress, but I fell in love with bridesmaid dresses that cost $250 off the rack-- and I didn't want to ask my bridesmaids to have to pay that, especially since I knew everyone would need alterations. I simply sent the photo of the dress to Milly Bridal, chose a material and a color (they even sent me a couple color swatches for free), and paid via paypal. The first dress, which I ordered by itself, took a long time to get started-- but it literally only took Milly Bridal 2 weeks (not counting the Chinese New Year, when they are closed for a month) to make AND mail the remaining dresses. The dresses are superb quality, GORGEOUS, made-to-measure-- and all for $75 per dress (plus $25 per dress for shipping; ordinarily $45 but I ordered 7 so the shipping decreased)! I probably saved $200-250 per dress, and they are EXACTLY like the photo of the dress. Plus, Annie was INCREDIBLY sweet and helpful, and sent me photos and updates the whole way through. I would totally order my wedding dress from them, especially if I fell in love with an expensive designer dress. One other thing to note: they take all of February off for the Chinese New Year, and spring is their busy season, so just account for extra time if you order around this time.
I love, love, LOVE the 7 bridesmaid dresses I ordered from Milly Bridal. I HIGHLY recommend. I discovered Milly Bridal Read more...
I love, love, LOVE the 7 bridesmaid dresses I ordered from Milly Bridal. I HIGHLY recommend. I discovered Milly Bridal after I had already purchased my wedding dress, but I fell in love with bridesmaid dresses that cost $250 off the rack-- and I didn't want to ask my bridesmaids to have to pay that, especially since I knew everyone would need alterations. I simply sent the photo of the dress to Milly Bridal, chose a material and a color (they even sent me a couple color swatches for free), and paid via paypal. The first dress, which I ordered by itself, took a long time to get started-- but it literally only took Milly Bridal 2 weeks (not counting the Chinese New Year, when they are closed for a month) to make AND mail the remaining dresses. The dresses are superb quality, GORGEOUS, made-to-measure-- and all for $75 per dress (plus $25 per dress for shipping; ordinarily $45 but I ordered 7 so the shipping decreased)! I probably saved $200-250 per dress, and they are EXACTLY like the photo of the dress. Plus, Annie was INCREDIBLY sweet and helpful, and sent me photos and updates the whole way through. I would totally order my wedding dress from them, especially if I fell in love with an expensive designer dress. One other thing to note: they take all of February off for the Chinese New Year, and spring is their busy season, so just account for extra time if you order around this time. Read less
Services Used: Unique Services
Wwnetwork-128
Deborah
Wedding:
4/1/2010
0.0/5.0
AVOID AT ALL COSTS.

I ordered and paid for a wedding dress with Milly Bridal in December 2010. The agreed delivery date was the end of March for a wedding at the beginning of May.

As of 28 April, I have no wedding dress - and Milly Bridal has ignored dozens of e-mails and phone calls. The online help is never available.

Milly Bridal did send me photos of a toile version of my dress - which looked wonderful - but that's it. I've paid $250 for a photo of a cotton version of a dress.

I also think that most of the positive reviews of Milly Bridal on this site are fake. They read suspiciously like they've been written by someone whose first language is Cantonese or Mandarin.

So only buy a dress from Milly Bridal if you want to ruin your wedding.
AVOID AT ALL COSTS.

I ordered and paid for a wedding dress with Milly Bridal in December 2010. The agreed Read more...
AVOID AT ALL COSTS.

I ordered and paid for a wedding dress with Milly Bridal in December 2010. The agreed delivery date was the end of March for a wedding at the beginning of May.

As of 28 April, I have no wedding dress - and Milly Bridal has ignored dozens of e-mails and phone calls. The online help is never available.

Milly Bridal did send me photos of a toile version of my dress - which looked wonderful - but that's it. I've paid $250 for a photo of a cotton version of a dress.

I also think that most of the positive reviews of Milly Bridal on this site are fake. They read suspiciously like they've been written by someone whose first language is Cantonese or Mandarin.

So only buy a dress from Milly Bridal if you want to ruin your wedding. Read less
Services Used: Dress & Attire
Wwnetwork-128
Ayellee
Wedding:
3/10/2010
0.2/5.0
NOTE: I couldn't post a review/warn other brides unless my wedding date has passed. my wedding date is actually July 10, 2010.
********************

I fully paid for my dress on 1/14/2010. was promised that the dress would be finished by the end of April. received an email from Jessica/Bella (actually everyone who ordered from Milly Bridal did) saying they're backlogged and asking for an absolute "deadtime". I said May 28. As of today (april 23) I have not heard about my dress. They say that they'll send me a test dress photo but with 5 weeks left to the deadline I gave them and I'm sure there will be changes to make, I have not received anything.

I kept on giving them chances to respond to my follow up about the dress but nothing. The last email I sent them asking about my dress remains unanswered (it's been nearly 2 weeks).

I sent an email yesterday asking them to give me a full refund since they have not done any work on my dress. who knows when they'll have any decency to respond.

I choose Milly Bridal because of the great reviews here. but obviously their professionalism and responsiveness has taken a nosedive. and their price is not worth the hassle!!!

I DO NOT RECOMMEND MILLY BRIDAL. BE WARNED!

here's my post: http://www.projectwedding.com/post/list/no-test-dress-with-5-weeks-left-until-the-deadline-i-gave-them

here's a post about all the problems we've had: http://www.projectwedding.com/post/list/problems-complaints-with-milly-bridal

the complaints/problems outnumber the satisfied customers!!
NOTE: I couldn't post a review/warn other brides unless my wedding date has passed. my wedding date is actually July 10, Read more...
NOTE: I couldn't post a review/warn other brides unless my wedding date has passed. my wedding date is actually July 10, 2010.
********************

I fully paid for my dress on 1/14/2010. was promised that the dress would be finished by the end of April. received an email from Jessica/Bella (actually everyone who ordered from Milly Bridal did) saying they're backlogged and asking for an absolute "deadtime". I said May 28. As of today (april 23) I have not heard about my dress. They say that they'll send me a test dress photo but with 5 weeks left to the deadline I gave them and I'm sure there will be changes to make, I have not received anything.

I kept on giving them chances to respond to my follow up about the dress but nothing. The last email I sent them asking about my dress remains unanswered (it's been nearly 2 weeks).

I sent an email yesterday asking them to give me a full refund since they have not done any work on my dress. who knows when they'll have any decency to respond.

I choose Milly Bridal because of the great reviews here. but obviously their professionalism and responsiveness has taken a nosedive. and their price is not worth the hassle!!!

I DO NOT RECOMMEND MILLY BRIDAL. BE WARNED!

here's my post: http://www.projectwedding.com/post/list/no-test-dress-with-5-weeks-left-until-the-deadline-i-gave-them

here's a post about all the problems we've had: http://www.projectwedding.com/post/list/problems-complaints-with-milly-bridal

the complaints/problems outnumber the satisfied customers!! Read less
Services Used: Dress & Attire
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