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Mirror Image Studios

Lederach , PA

LOCATION

LEDERACH, PA US

WEBSITE

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Unique Services

REVIEWS

3.4
out of 5.0
3.4/5.0
3.4/5.0
2.9/5.0
3.6/5.0
3.5/5.0
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Anonymous
Wedding:
[Private]
2.2/5.0
My fiance and I ordered a cake topper from Mirror Image Studios to have an heirloom item. When it arrived it looked fine. I'm sure there are better and I'm sure there are worse. Inside was what looked like a nice note from the owners, wishing me well and asking me to read a story. Turns out it was proselytizing about their religion. I'm of a different one and it was inappropriate for them to insert religion into my purchase of an heirloom -- after it had already been purchased. It tarnishes my enjoyment of the cake topper. There is a time and a place for everything. They would have served as better ambassadors if they focused on good deeds rather than inappropriate messages.
My fiance and I ordered a cake topper from Mirror Image Studios to have an heirloom item. When it arrived it looked fine. Read more...
My fiance and I ordered a cake topper from Mirror Image Studios to have an heirloom item. When it arrived it looked fine. I'm sure there are better and I'm sure there are worse. Inside was what looked like a nice note from the owners, wishing me well and asking me to read a story. Turns out it was proselytizing about their religion. I'm of a different one and it was inappropriate for them to insert religion into my purchase of an heirloom -- after it had already been purchased. It tarnishes my enjoyment of the cake topper. There is a time and a place for everything. They would have served as better ambassadors if they focused on good deeds rather than inappropriate messages. Read less
Services Used: Unique Services
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I love my cake topper!!! Great quality service!!!
I love my cake topper!!! Great quality service!!!
I love my cake topper!!! Great quality service!!! Read less
Services Used: Unique Services
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Anonymous
Wedding:
2+ years ago
1.2/5.0
I decided to order my cake topper through Mirror Image Studios about a month before my wedding because they offered custom skin tone, military cake toppers. My husband has a darker skin tone than me and is in the USCG so we decided that even though the cake topper was fairly expensive it was worth it to us to customize it. About a week and a half before the wedding they contacted me saying the cake topper I had ordered was back ordered and that I need to pick another style or could be refunded. With not much time before the wedding and after being assured the new topper would arrive in time and be customized like the original was supposed to be I ordered a new style. When the cake topper arrived four days before the wedding the grooms skin tone was lighter than the brides. I immediately called and emailed the company with no immediate response back. When they did email back their suggestion was for me to send the topper back to them after the wedding to be fixed. How was I going to display a cake topper at my wedding that was not accurate to my grooms skin tone. If I had wanted a cake topper with a Caucasian bride and groom I could have paid a lot less. After the wedding and discussion with my husband we decided we wanted to have the cake topper fixed as it was supposed to be a memento but I did ask to have a partial refund since we were unable to have the topper at our wedding due to their mistake. They refused to take responsibility for their error saying the grooms skin tone was correct and they refused to give any sort of refund, it was have the cake topper fixed or have a refund. I would advise anyone considering ordering from this company NOT TO ORDER because they are uncooperative, do not answer their phone or promptly respond to emails, and are unwilling to admit mistake.
I decided to order my cake topper through Mirror Image Studios about a month before my wedding because they offered custom Read more...
I decided to order my cake topper through Mirror Image Studios about a month before my wedding because they offered custom skin tone, military cake toppers. My husband has a darker skin tone than me and is in the USCG so we decided that even though the cake topper was fairly expensive it was worth it to us to customize it. About a week and a half before the wedding they contacted me saying the cake topper I had ordered was back ordered and that I need to pick another style or could be refunded. With not much time before the wedding and after being assured the new topper would arrive in time and be customized like the original was supposed to be I ordered a new style. When the cake topper arrived four days before the wedding the grooms skin tone was lighter than the brides. I immediately called and emailed the company with no immediate response back. When they did email back their suggestion was for me to send the topper back to them after the wedding to be fixed. How was I going to display a cake topper at my wedding that was not accurate to my grooms skin tone. If I had wanted a cake topper with a Caucasian bride and groom I could have paid a lot less. After the wedding and discussion with my husband we decided we wanted to have the cake topper fixed as it was supposed to be a memento but I did ask to have a partial refund since we were unable to have the topper at our wedding due to their mistake. They refused to take responsibility for their error saying the grooms skin tone was correct and they refused to give any sort of refund, it was have the cake topper fixed or have a refund. I would advise anyone considering ordering from this company NOT TO ORDER because they are uncooperative, do not answer their phone or promptly respond to emails, and are unwilling to admit mistake. Read less
Services Used: Unique Services
B10
Anonymous
Wedding:
2+ years ago
5.0/5.0
Mirror Image Studio was a great find; someone posted their sporty cake topper, which is what I was looking for, and after viewing the website, I was hooked. We were able to customize the look of the topper, so everything from our skin tones to hair color looked very much like us. I was even able to personalize the look of the dress and tux, and add accessories. Love it and we got kudos for having something different. And the order was fulfilled and completed fairly quickly. I’d highly recommend.
Mirror Image Studio was a great find; someone posted their sporty cake topper, which is what I was looking for, and after Read more...
Mirror Image Studio was a great find; someone posted their sporty cake topper, which is what I was looking for, and after viewing the website, I was hooked. We were able to customize the look of the topper, so everything from our skin tones to hair color looked very much like us. I was even able to personalize the look of the dress and tux, and add accessories. Love it and we got kudos for having something different. And the order was fulfilled and completed fairly quickly. I’d highly recommend. Read less
Services Used: Unique Services
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