Mix Master Disc Jockeys
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1 Review
Stroudsburg, PA US 18360 (map)
Quality of Service 
0.9 out of 5.0
I was really disappointed with Mix Master DJs. Specifically, I was extremely disappointed with Alain, a DJ from Mix Master. Music was very important to us, and so we were very selective when picking our DJ. I found Alain from Mix Master DJs and really thought he was a great fit and booked him right away. Initially, the company seemed to behave professionally and we met with our DJ twice before the wedding and told him very explicitly all of our requirements and the little things that we needed to happen during the reception. To be clear, I left work early on several evenings to meet with this DJ (at his request) to discuss the details of the wedding. A few days before the wedding, Alain just stopped responding to my phone calls and phone calls from my family. On the day of my wedding, AFTER my ceremony, I came to learn that he had not shown up at all and that a bunch of replacement DJs had been sent on his behalf. I was forced to miss part of my cocktail hour because I had to sit down and talk to a bunch of DJs I had never met before and relay my preferences to them. While the replacement DJs did an okay job (considering the circumstances), they could not learn all of our preferences on the spot, and therefore many of our must-play songs were never played. While, of course, emergencies happen to people all the time, it seems very suspect that he stopped responding to our calls days before. Even if he was dealing with an unforeseen situation, he could have advised us of that fact before our wedding so that we could properly prepare our replacement DJ. From talking to people in the area after our wedding, I came to learn that this is not the first time that Alain has missed a wedding, and that he has a reputation for being unreliable. Really wish I would have known that beforehand. To think how much valuable time I wasted when I took off from work early to meet with this DJ. I could have devoted that time to actually planning elements of my wedding that would turn out to not be such a joke.

I would restrict my criticism to this DJ, but unfortunately, as Alain's employer, Mix Master DJ also left much to be desired in their professionalism. The fact that we did not learn that our DJ would not be showing up until after our ceremony was really unnecessary and disappointing. Not only did we not get word from anyone at Mix Master that our DJ will not be showing up at our wedding, we never heard from them again except to receive some review form over the mail. The professional thing to do would have been to at least call us and offer some kind of apology, or at least an explanation. The reason I payed a DJ in the first place was to work with professionals. Otherwise I would just have done it myself with an IPOD setup. I am not one to typically leave bad reviews, but the behavior of their company left much to be desired.
Services Used: DJ
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