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Mockingbird Bridal

Dallas , TX

LOCATION

Dallas, TX US

WEBSITE

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Dress & Attire

REVIEWS

3.4
out of 5.0
3.4/5.0
3.4/5.0
3.2/5.0
3.6/5.0
3.3/5.0
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Private User
Wedding:
2/21/2015
1.0/5.0
I purchased my bridesmaids dresses and flower girl dresses at Mockingbird Bridal Boutique after hearing positive things from a family friend. I was initially very excited to hear that they offered a special where you received 20% off of all of your bridesmaids dresses if you bought two of the same, making the gowns I picked out more affordable for everyone. Many of my bridesmaids live out of town so they had their measurements taken by a seamstress and were advised by the employees at MBB of which size to order. Everyone, including the ones that were sized in the store, received dresses that were WAY(!!!!) too big for them and had to pay between $125-$215 for their alterations, making the total cost of the dress between $325-415. When I called and voiced their complaints about the sizes of the dresses that were ordered for them, they told me if they came into the boutique they would compensate some of the alterations. However, when we took one of the gowns there, her alterations were still $140.

Additionally, we picked out two flower girl dresses from a catalogue in the store. When they arrived, they too were WAY too big on the girls to the point where the dress for the 7 year old, who is under average in height and weight for her age, fit me (5'2", size 2 adult). The store refused to return the dresses or even offer us any compensation at all if we ordered another gown from them.

So, all in all I was HIGHLY disappointed with my overall experience at Mockingbird Bridal. My advice to any bride or bridesmaid looking to save money on gowns-- go with the higher end stores because their customer service matches their price and is actually worth the extra 20% in the end.
I purchased my bridesmaids dresses and flower girl dresses at Mockingbird Bridal Boutique after hearing positive things Read more...
I purchased my bridesmaids dresses and flower girl dresses at Mockingbird Bridal Boutique after hearing positive things from a family friend. I was initially very excited to hear that they offered a special where you received 20% off of all of your bridesmaids dresses if you bought two of the same, making the gowns I picked out more affordable for everyone. Many of my bridesmaids live out of town so they had their measurements taken by a seamstress and were advised by the employees at MBB of which size to order. Everyone, including the ones that were sized in the store, received dresses that were WAY(!!!!) too big for them and had to pay between $125-$215 for their alterations, making the total cost of the dress between $325-415. When I called and voiced their complaints about the sizes of the dresses that were ordered for them, they told me if they came into the boutique they would compensate some of the alterations. However, when we took one of the gowns there, her alterations were still $140.

Additionally, we picked out two flower girl dresses from a catalogue in the store. When they arrived, they too were WAY too big on the girls to the point where the dress for the 7 year old, who is under average in height and weight for her age, fit me (5'2", size 2 adult). The store refused to return the dresses or even offer us any compensation at all if we ordered another gown from them.

So, all in all I was HIGHLY disappointed with my overall experience at Mockingbird Bridal. My advice to any bride or bridesmaid looking to save money on gowns-- go with the higher end stores because their customer service matches their price and is actually worth the extra 20% in the end. Read less
Services Used: Dress & Attire
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Carl
Wedding:
9/6/2014
4.1/5.0
The dress selection process was excellent. Our daughter felt well taken care of. The staff are experienced, knowledgeable about designers, looks and pricing, and made her feel at ease. However, DO NOT USE THEIR ALTERNATION SERVICES! Their alterations vendor is horrible: she did not know how to do a bustle. Which is really surprising for a wedding dress seamstress! Also she was not flexible, and not pleasant. For example, she didn't get the hem right the first time, and blamed the bride for losing weight causing the dress length to significantly change. And, she was very pricey. This is the reason for the 1/2 star review under "professionalism" -- which is a shame because the shop would otherwise get 5 stars there too. Overall, we highly recommend Mockingbird Bridal, but it is unfortunate that they allow such a poor quality alterations person to affect their rating and reputation.
The dress selection process was excellent. Our daughter felt well taken care of. The staff are experienced, knowledgeable Read more...
The dress selection process was excellent. Our daughter felt well taken care of. The staff are experienced, knowledgeable about designers, looks and pricing, and made her feel at ease. However, DO NOT USE THEIR ALTERNATION SERVICES! Their alterations vendor is horrible: she did not know how to do a bustle. Which is really surprising for a wedding dress seamstress! Also she was not flexible, and not pleasant. For example, she didn't get the hem right the first time, and blamed the bride for losing weight causing the dress length to significantly change. And, she was very pricey. This is the reason for the 1/2 star review under "professionalism" -- which is a shame because the shop would otherwise get 5 stars there too. Overall, we highly recommend Mockingbird Bridal, but it is unfortunate that they allow such a poor quality alterations person to affect their rating and reputation. Read less
Services Used: Dress & Attire
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To Be Mrs. W
Wedding:
7/26/2014
5.0/5.0
My dress experience at Mockingbird Bridal was one of my favorite parts of the planning process. Maggie, my consultant was a doll and Ashley and Amber helped to pull dresses once we all had an idea of what I wanted. Turns out my dress was the second one I tried on. They let me come back a second time before committing to it. After I ordered it but before they placed the order with the designer they let me change the color from ivory to white with no problems. The dress came in and fit perfect except over the shoulders. Mia did the alterations beautifully and added a bustle. All around it was a great experience.
My dress experience at Mockingbird Bridal was one of my favorite parts of the planning process. Maggie, my consultant was Read more...
My dress experience at Mockingbird Bridal was one of my favorite parts of the planning process. Maggie, my consultant was a doll and Ashley and Amber helped to pull dresses once we all had an idea of what I wanted. Turns out my dress was the second one I tried on. They let me come back a second time before committing to it. After I ordered it but before they placed the order with the designer they let me change the color from ivory to white with no problems. The dress came in and fit perfect except over the shoulders. Mia did the alterations beautifully and added a bustle. All around it was a great experience. Read less
Services Used: Dress & Attire
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Private User
Wedding:
9/21/2013
4.0/5.0
This bridal boutique has been in business for many years. We used this shop when my sister got married 24 years ago and we were pleased with them then so we used them again. I did not buy my wedding gown there (I wore my mother's dress) but bought from them all of my bridesmaids dresses and a headpiece to attach to my veil. I was very pleased with the associate that helped with the bridesmaids dresses. The only reason that I gave them a lower rating on professionalism and flexibility was due to their seamstress. Since I did not buy my wedding dress at the shop she at first didn't even want to talk to me. When I said that all four of my bridesmaids dresses were bought there she finally talked to me (I had left several message that were not returned). I was told by an associate that she would make weekend appointments (two of my bridesmaids lived out of town) and the seamstress was very rude when I suggested it. We ended up not using the seamstress at this shop but was VERY PLEASED with their other services.
This bridal boutique has been in business for many years. We used this shop when my sister got married 24 years ago and we Read more...
This bridal boutique has been in business for many years. We used this shop when my sister got married 24 years ago and we were pleased with them then so we used them again. I did not buy my wedding gown there (I wore my mother's dress) but bought from them all of my bridesmaids dresses and a headpiece to attach to my veil. I was very pleased with the associate that helped with the bridesmaids dresses. The only reason that I gave them a lower rating on professionalism and flexibility was due to their seamstress. Since I did not buy my wedding dress at the shop she at first didn't even want to talk to me. When I said that all four of my bridesmaids dresses were bought there she finally talked to me (I had left several message that were not returned). I was told by an associate that she would make weekend appointments (two of my bridesmaids lived out of town) and the seamstress was very rude when I suggested it. We ended up not using the seamstress at this shop but was VERY PLEASED with their other services. Read less
Services Used: Dress & Attire
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Elizabeth Martinez
Wedding:
9/21/2013
0.5/5.0
WORST EXPERIENCE EVER!! Bought my dress from Mockingbird bridal they ordered me a sz 10 i am petite 5'2 112 lbs. But i was told Morilee dresses ran small. When my dress came in it was huge Mia their seamstress quoted me $419.00 which i thought was crazy when my dress cost 685.00. I thought there was an error and went to get resized new lady looked at the chart & said yes shes an 8. I then asked for the managers # called her (AMBER) the nxt day i was told she was w/ a client left a voicemail, 10 min. later a lady calls me & says theres nothing Amber can do for me, i asked for amber once again and was told she no longer is there i said no problem i can call back tomm. She said NO idk when she will be back... obviously amber was avoiding me i never wanted free alterations just wanted her to hear me out to see if there was anything they could do to accomodate me for their error. Obviously no care whatsoever about an upset client. WORST CUSTOMER SERVICE i would NEVER recommend anyone!!!
WORST EXPERIENCE EVER!! Bought my dress from Mockingbird bridal they ordered me a sz 10 i am petite 5'2 112 lbs. But i was Read more...
WORST EXPERIENCE EVER!! Bought my dress from Mockingbird bridal they ordered me a sz 10 i am petite 5'2 112 lbs. But i was told Morilee dresses ran small. When my dress came in it was huge Mia their seamstress quoted me $419.00 which i thought was crazy when my dress cost 685.00. I thought there was an error and went to get resized new lady looked at the chart & said yes shes an 8. I then asked for the managers # called her (AMBER) the nxt day i was told she was w/ a client left a voicemail, 10 min. later a lady calls me & says theres nothing Amber can do for me, i asked for amber once again and was told she no longer is there i said no problem i can call back tomm. She said NO idk when she will be back... obviously amber was avoiding me i never wanted free alterations just wanted her to hear me out to see if there was anything they could do to accomodate me for their error. Obviously no care whatsoever about an upset client. WORST CUSTOMER SERVICE i would NEVER recommend anyone!!! Read less
Services Used: Dress & Attire
B2
abby
Wedding:
5/19/2013
1.0/5.0
I'm getting married in May. I currently live in Tulsa, OK. My whole family lives in dallas so I'm in town a lot. My sister set me up with an appointment back in October and I had a wonderful experience shopping. I love my dress and can't wait to wear it.

I got the call a few weeks ago that my dress was in! I asked if I needed to bring anything, paper work, receipts, etc. they said no. I called this morning to make an appointment with Mia the alteration lady and met her. I was so excited to wear my dress and thought I would have a great experience again, um no! It was the worst experience ever!

I'm only in town for a few days. I wore flats today and as soon as Mia saw me, she looked me up and down with disgust b/c I didn't have high heels on! She got so mad that I didn't bring any. I apologized and explained I'm from out of town and I don't have my shoes picked out. She was very upset and started to pick out heels for me and was very pushy. She told me to pick a platform heel and I politely said no and she had an attitude and said that's the style that's in. I told her its not my taste and I picked out a different heel.

She lectured me saying all brides always wear platform heels and that its common sense to bring in high heels for a dress fitting and alterations. She told me to undress and to get into my dress. She was still standing there and I politely asked if there was a dressing room I could go into and she said no and to hurry and undress. I asked for some privacy so I could change into my dress and she asked why and gave me another attitude. She said she shouldn't have to leave me alone since it was her work area we were in. I was furious! She finally left.

My older sister came in to see me and Mia was rude to her also. The whole staff today was unprofessional, rude and snobby. I couldn't wait to take my gown off so I could get the hell away from Mia.
I'm getting married in May. I currently live in Tulsa, OK. My whole family lives in dallas so I'm in town a lot. My sister Read more...
I'm getting married in May. I currently live in Tulsa, OK. My whole family lives in dallas so I'm in town a lot. My sister set me up with an appointment back in October and I had a wonderful experience shopping. I love my dress and can't wait to wear it.

I got the call a few weeks ago that my dress was in! I asked if I needed to bring anything, paper work, receipts, etc. they said no. I called this morning to make an appointment with Mia the alteration lady and met her. I was so excited to wear my dress and thought I would have a great experience again, um no! It was the worst experience ever!

I'm only in town for a few days. I wore flats today and as soon as Mia saw me, she looked me up and down with disgust b/c I didn't have high heels on! She got so mad that I didn't bring any. I apologized and explained I'm from out of town and I don't have my shoes picked out. She was very upset and started to pick out heels for me and was very pushy. She told me to pick a platform heel and I politely said no and she had an attitude and said that's the style that's in. I told her its not my taste and I picked out a different heel.

She lectured me saying all brides always wear platform heels and that its common sense to bring in high heels for a dress fitting and alterations. She told me to undress and to get into my dress. She was still standing there and I politely asked if there was a dressing room I could go into and she said no and to hurry and undress. I asked for some privacy so I could change into my dress and she asked why and gave me another attitude. She said she shouldn't have to leave me alone since it was her work area we were in. I was furious! She finally left.

My older sister came in to see me and Mia was rude to her also. The whole staff today was unprofessional, rude and snobby. I couldn't wait to take my gown off so I could get the hell away from Mia. Read less
Services Used: Dress & Attire
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deborah
Wedding:
5/18/2013
5.0/5.0
I only have one word too say about Mockingbird bridal. Gorgeous! My dress was absolutely stunning and the person who helped me find it was the best worker there.
I only have one word too say about Mockingbird bridal. Gorgeous! My dress was absolutely stunning and the person who Read more...
I only have one word too say about Mockingbird bridal. Gorgeous! My dress was absolutely stunning and the person who helped me find it was the best worker there. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
3/23/2013
0.7/5.0
I gave 3.5 stars for quality of service because Maggie, a salesperson there, was great to work with while shopping for my veil. On the other hand, I ordered my bridesmaids' dresses through them and it was a nightmare. All of the girls' sizes were wrong and all had to be altered dramatically. What's worse is one of the girls got the completely wrong dress. We had no time to ship it back before the wedding so we just made it work. We have tried to contact the manager on multiple occasions, to no reply. We also went in person and talked to the owner and she said she would get back to us on Monday. That was a month ago. Do not rely on this boutique for your big day as they do not care about their customers.
I gave 3.5 stars for quality of service because Maggie, a salesperson there, was great to work with while shopping for my Read more...
I gave 3.5 stars for quality of service because Maggie, a salesperson there, was great to work with while shopping for my veil. On the other hand, I ordered my bridesmaids' dresses through them and it was a nightmare. All of the girls' sizes were wrong and all had to be altered dramatically. What's worse is one of the girls got the completely wrong dress. We had no time to ship it back before the wedding so we just made it work. We have tried to contact the manager on multiple occasions, to no reply. We also went in person and talked to the owner and she said she would get back to us on Monday. That was a month ago. Do not rely on this boutique for your big day as they do not care about their customers. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I had an amazing experience with Mockingbird Bridal Boutique. I had a terrible experience with StarDust Celebrations, and Mockingbird Bridal saved the day! I had originally found a dress, a Matthew Christopher, at StarDust Celebrations a year before my wedding. Long story short, the dress came in and was made wrong. StarDust sent the dress back and advised me to order a different dress by a different designer. I insisted that we rush the dress for sake of time, but they assured me that it would arrive in time for alterations and bridals. The dress, made by Kenneth Pool, never arrived on time. I was not made aware of the situation beyond my control, and my wedding dress did not arrive on time. To this day, a month after my wedding, I still do not know if the dress has arrived in the store. Their lack of communication and understanding ruined the wedding dress experience for me as a bride. Due to this experience, I had no other option but to buy a sample gown off the rack. My mom and I went to Mockingbird Bridal, where she purchases her wedding dress years ago, and explained out situation. They were just as upset for me and understanding of the situation. Everyone we worked with and talked to at Mockingbird Bridal was kind and helpful. They wanted me to find the perfect dress! I ended up purchasing a Maggie Sottero off the rack. The sample dress was a size 10. I was very concerned that the dress would not look the same after being altered. However, Mia, their phenomenal seamstress, altered the dress to a size 0! They were all so patient, understanding, and wonderful communicators. I cannot say enough wonderful things about Mockingbird Bridal.
I had an amazing experience with Mockingbird Bridal Boutique. I had a terrible experience with StarDust Celebrations, and Read more...
I had an amazing experience with Mockingbird Bridal Boutique. I had a terrible experience with StarDust Celebrations, and Mockingbird Bridal saved the day! I had originally found a dress, a Matthew Christopher, at StarDust Celebrations a year before my wedding. Long story short, the dress came in and was made wrong. StarDust sent the dress back and advised me to order a different dress by a different designer. I insisted that we rush the dress for sake of time, but they assured me that it would arrive in time for alterations and bridals. The dress, made by Kenneth Pool, never arrived on time. I was not made aware of the situation beyond my control, and my wedding dress did not arrive on time. To this day, a month after my wedding, I still do not know if the dress has arrived in the store. Their lack of communication and understanding ruined the wedding dress experience for me as a bride. Due to this experience, I had no other option but to buy a sample gown off the rack. My mom and I went to Mockingbird Bridal, where she purchases her wedding dress years ago, and explained out situation. They were just as upset for me and understanding of the situation. Everyone we worked with and talked to at Mockingbird Bridal was kind and helpful. They wanted me to find the perfect dress! I ended up purchasing a Maggie Sottero off the rack. The sample dress was a size 10. I was very concerned that the dress would not look the same after being altered. However, Mia, their phenomenal seamstress, altered the dress to a size 0! They were all so patient, understanding, and wonderful communicators. I cannot say enough wonderful things about Mockingbird Bridal. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.7/5.0
This small bridal shop was a great place to go for my main wedding dress (I had a 2nd reception/after party dress from BCBG) because they have many choices and price points. It was crowded, but the friendly and knowledgeable staff made it easy by pulling out dresses I thought would work. When I found my dress, I knew it was perfect, so I ordered it on the spot! The shop quoted accurate timelines for the dress to be made and shipped. They also have alterations available on site, though I went with someone near my parents' home, since they kept my dress there until I needed it! Many prices were quite high- I noticed a couple of designers options which were on sale at a couple of the other shops I went to, but remained full price here...
This small bridal shop was a great place to go for my main wedding dress (I had a 2nd reception/after party dress from Read more...
This small bridal shop was a great place to go for my main wedding dress (I had a 2nd reception/after party dress from BCBG) because they have many choices and price points. It was crowded, but the friendly and knowledgeable staff made it easy by pulling out dresses I thought would work. When I found my dress, I knew it was perfect, so I ordered it on the spot! The shop quoted accurate timelines for the dress to be made and shipped. They also have alterations available on site, though I went with someone near my parents' home, since they kept my dress there until I needed it! Many prices were quite high- I noticed a couple of designers options which were on sale at a couple of the other shops I went to, but remained full price here... Read less
Services Used: Dress & Attire
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