Nophoto 130

monica's

Chattanooga , TN
CONTACT US
CONTACT US

LOCATION

147 n.market st
Chattanooga, TN 37405 US (map)

PHONE

423-752-0072

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Shoes, Undergarments, Veils

REVIEWS

4.6
out of 5.0
4.6/5.0
4.6/5.0
4.5/5.0
4.6/5.0
4.5/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
They have been in business forever and are wonderful to work with!! Great customer service and alterations!
They have been in business forever and are wonderful to work with!! Great customer service and alterations!
They have been in business forever and are wonderful to work with!! Great customer service and alterations! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
I visited Monica's with my out of town mother. The bridal fitting and appointment was the best experience I could have hoped for. I was able to try on 9 different dresses well within my budget that offered the style and detail requests I had asked for from the consultant.
The consultant was very helpful, professional and made my mom and I feel at home. We walked out with a dress and veil after an hour an a half.
I visited Monica's with my out of town mother. The bridal fitting and appointment was the best experience I could have Read more...
I visited Monica's with my out of town mother. The bridal fitting and appointment was the best experience I could have hoped for. I was able to try on 9 different dresses well within my budget that offered the style and detail requests I had asked for from the consultant.
The consultant was very helpful, professional and made my mom and I feel at home. We walked out with a dress and veil after an hour an a half. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
3.8/5.0
I found my gorgeous gown at Monica's along with the suits for the groomsmen and the bridesmaids' dresses. All of the outfits were amazing! We had excellent service from my consultant at Monica's. My only hesitation is their prices. I felt like they had high prices for accessories and alterations. Also, several of my bridesmaids were unhappy because they were encouraged to order their dress in a size that was way too big, and therefore had to get alterations. Overall, Monica's has beautiful gowns, and if you can pay their prices- then it is absolutely wonderful.
I found my gorgeous gown at Monica's along with the suits for the groomsmen and the bridesmaids' dresses. All of the Read more...
I found my gorgeous gown at Monica's along with the suits for the groomsmen and the bridesmaids' dresses. All of the outfits were amazing! We had excellent service from my consultant at Monica's. My only hesitation is their prices. I felt like they had high prices for accessories and alterations. Also, several of my bridesmaids were unhappy because they were encouraged to order their dress in a size that was way too big, and therefore had to get alterations. Overall, Monica's has beautiful gowns, and if you can pay their prices- then it is absolutely wonderful. Read less
Services Used: Dress & Attire
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Private User
Wedding:
11/8/2014
4.9/5.0
Monica's is staffed with an invaluable team that takes all intimidation out of the wedding dress shopping process. Monica's will help challenge you to step outside of your box and really find what suits you best. I wouldn't have chosen any other place to buy my gown! Thank you for all the great referrals because it was well worth it!
Monica's is staffed with an invaluable team that takes all intimidation out of the wedding dress shopping process. Read more...
Monica's is staffed with an invaluable team that takes all intimidation out of the wedding dress shopping process. Monica's will help challenge you to step outside of your box and really find what suits you best. I wouldn't have chosen any other place to buy my gown! Thank you for all the great referrals because it was well worth it! Read less
Services Used: Dress & Attire
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Anna
Wedding:
10/10/2014
5.0/5.0
I found an amazing wedding dress at Monicas! It was different than other dresses I had seen and really suited my personality, Ashley, my consultant, was very easy to work with during the whole process. On my last fitting, the owner spent two hours with me to make sure my sister knew how to lace my dress and showed me how to walk and hold myself in the dress. Very impressed with their customer service! Thanks girls!
I found an amazing wedding dress at Monicas! It was different than other dresses I had seen and really suited my Read more...
I found an amazing wedding dress at Monicas! It was different than other dresses I had seen and really suited my personality, Ashley, my consultant, was very easy to work with during the whole process. On my last fitting, the owner spent two hours with me to make sure my sister knew how to lace my dress and showed me how to walk and hold myself in the dress. Very impressed with their customer service! Thanks girls! Read less
Services Used: Dress & Attire
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Helenice
Wedding:
9/19/2014
5.0/5.0
I was new in Chattanooga went to Monica's and bought my dress with Dolores she is wonderful lady she help me to select many dresses until I found my beautiful dress. Every time i went to Monica's the staff were wonderful . Thank you Dolores
I was new in Chattanooga went to Monica's and bought my dress with Dolores she is wonderful lady she help me to select Read more...
I was new in Chattanooga went to Monica's and bought my dress with Dolores she is wonderful lady she help me to select many dresses until I found my beautiful dress. Every time i went to Monica's the staff were wonderful . Thank you Dolores Read less
Services Used: Dress & Attire
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Kaley
Wedding:
12/16/2013
5.0/5.0
Monica's made my experience of shopping for my wedding dress amazing!
Monica's made my experience of shopping for my wedding dress amazing!
Monica's made my experience of shopping for my wedding dress amazing! Read less
Services Used: Dress & Attire
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Tiffany
Wedding:
10/12/2013
5.0/5.0
GREAT PLACE! We went shopping for my dress about 10 months before the wedding, and the first store we went to was Monica's. After one of my bridesmaids went snooping in the "Do not enter room" we found my dress. It was everything that I was looking for. Except that when I had seen these dresses online or even on a wedding show, they were normally upwards of 6 grand. So you can imagine my delight and surprise when it was only 1,000! We ordered it right away!

Ashley the consultant that I met with was so sweet. And understood that I wanted to try on different styles just so I knew I wasn't making the quickest decision. I wasn't rushed or pressured. It was great!

Now we did have some problems with the shipping. The vendor had taken longer than anticipated so the dress didn't get there as early as I would have liked, but it worked out fantastically! But honestly, that wasn't an issue with Monica's, it was the vendor.

Doloris (the woman who did my alterations) was amazing! She was funny and had everything planned to the "T". She told me how to walk, where to hold my bouquet, etc! And because I live out-of-state and couldn't travel during the week she would take my appointments on her lunch break. She was so complimentary and amazing! I would go back there just for her!

I couldn't have chosen a better place to get my dress!
GREAT PLACE! We went shopping for my dress about 10 months before the wedding, and the first store we went to was Read more...
GREAT PLACE! We went shopping for my dress about 10 months before the wedding, and the first store we went to was Monica's. After one of my bridesmaids went snooping in the "Do not enter room" we found my dress. It was everything that I was looking for. Except that when I had seen these dresses online or even on a wedding show, they were normally upwards of 6 grand. So you can imagine my delight and surprise when it was only 1,000! We ordered it right away!

Ashley the consultant that I met with was so sweet. And understood that I wanted to try on different styles just so I knew I wasn't making the quickest decision. I wasn't rushed or pressured. It was great!

Now we did have some problems with the shipping. The vendor had taken longer than anticipated so the dress didn't get there as early as I would have liked, but it worked out fantastically! But honestly, that wasn't an issue with Monica's, it was the vendor.

Doloris (the woman who did my alterations) was amazing! She was funny and had everything planned to the "T". She told me how to walk, where to hold my bouquet, etc! And because I live out-of-state and couldn't travel during the week she would take my appointments on her lunch break. She was so complimentary and amazing! I would go back there just for her!

I couldn't have chosen a better place to get my dress! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I had the worst experience with Monica's Bridal in downtown Chattanooga. They were friendly when I bought my dress. After that they treated me like I wasn't a paying customer. They made changes to my dress without my consent but billed me for the extra cost the changes had. When I called bc I had "concerns about my dress" I was immediately shut down by the owner. She wouldn't let me finish a sentence. She became extremely defensive and started yelling at me. She told me it wasn't her problem and that she would resale my dress if I didn't pick up. Then she handed the phone to her husband and while she was doing that I could hear all the unprofessional crap she was saying. Her husband was just as bad. It was awful. Nobody who spends that much money on a dress should be treated like that. And I spent just under 2k so they probably don't value my business bc it's considered a low end price. Which is probably why they tacked on extra charges that they didn't tell me about until I came in to make a payment. Bottom line I can not with good conscience recommend them to anyone, EVER!! I also reported them to the BBB.
I had the worst experience with Monica's Bridal in downtown Chattanooga. They were friendly when I bought my dress. After Read more...
I had the worst experience with Monica's Bridal in downtown Chattanooga. They were friendly when I bought my dress. After that they treated me like I wasn't a paying customer. They made changes to my dress without my consent but billed me for the extra cost the changes had. When I called bc I had "concerns about my dress" I was immediately shut down by the owner. She wouldn't let me finish a sentence. She became extremely defensive and started yelling at me. She told me it wasn't her problem and that she would resale my dress if I didn't pick up. Then she handed the phone to her husband and while she was doing that I could hear all the unprofessional crap she was saying. Her husband was just as bad. It was awful. Nobody who spends that much money on a dress should be treated like that. And I spent just under 2k so they probably don't value my business bc it's considered a low end price. Which is probably why they tacked on extra charges that they didn't tell me about until I came in to make a payment. Bottom line I can not with good conscience recommend them to anyone, EVER!! I also reported them to the BBB. Read less
Services Used: Dress & Attire
monica's responded with the following comments:

This review from "Private User" is wrong on so many fronts. First, Private User and her mother came into our store on July 17th, 2012
and purchased a dress from Watters. To avoid a size charge, they picked a size that was one or two sizes smaller than her measurements would indicate that day. Her mother paid the deposit of $594.15
and they left. The next day, her mother called and asked us to order a bigger size for her daughter. She said that she would pay the additional $175.00 for the piece of mind it would give her. She asked us not to mention it to her daughter. Based on the request from the person who had paid the deposit, we did order one size larger. The dress arrived on October 30th, 2012. The Private User bride has never had a fitting in the dress, no alterations have ever been done. Essentially, we had no contact with her until April 23rd when she came in to make a payment on the dress. After making a payment of $100 and inquiring why the balance wasn't lower, she was told that her mother had authorized a size change which resulted in an additional $175. she was also told that her mother would be paying for the additional charges that she authorized. After that date, there was no additional conversation with Private User Bride. She has never had any fitiings, no alterations have been done to the dress. The original tags are on the dress. She had a wedding date of August 12, 2013
and when we called the week before for an update we were told by her mother that "the wedding was cancelled, that she gave her daughter the money for the dress and she would be picking it up in a few days" Remember ,there is still an unpaid balance of 669.15.
Our store policy is that the dress must be paid in full within 30 days of the original wedding date of any deposits will be forfeited and the dress will be put on the selling floor. She was informed of our policy via phone on August 12th and a confirming e-mail on the same day. If the wedding date has been changed or postponed, it 's not a problem as long as the dress is paid within 30 days of the original date. She indicates her status as "recently married' so if a wedding took place, it didn't involve a dress from our store that still has an unpaid balance. She indicates that she spend
'just under 2k". My calculations are that the dress cost with the size charge is $1363. That's a good bit "under 2k". There are three options;
1) pay none of the remaining balance of the dress by September 12th and the depoist will be forfeited. The dress will be resold
2) if the daughter is paying for the dress, ask the mother for the $175. It was a result of her request that the size charge was initiated
3) pay the unpaid balance of the dress by September 12th and take it out of our store. It can be worn at later date or resold.

We value the business of all customers greatly regardless of whatever money they spend. There is no such thing as a "low end"customer.
Thanks to all our customers who voted us " Best of the Best in 2012. We hope to have similar results in 2013.
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Anonymous
Wedding:
1+ year ago
4.8/5.0
When I went to buy a dress, I was impressed that I was allowed to take photos. Most places won't let you do that and it was important for me when making my decision on my dress. My dad said we didn't just buy a dress, we bought advice. At my fittings, I was taught how to get the dress on and off, bustle, and how to walk, which is a very important skill.
When I went to buy a dress, I was impressed that I was allowed to take photos. Most places won't let you do that and it Read more...
When I went to buy a dress, I was impressed that I was allowed to take photos. Most places won't let you do that and it was important for me when making my decision on my dress. My dad said we didn't just buy a dress, we bought advice. At my fittings, I was taught how to get the dress on and off, bustle, and how to walk, which is a very important skill. Read less
Services Used: Dress & Attire

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147 n.market st, Chattanooga, TN 37405 See On Map
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