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Morgan Jewelers

Murray , UT

LOCATION

6161 S State St
Murray, UT 84107 US

PHONE

801-266-0294

WEBSITE

View website
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Jewelry

REVIEWS

3.2
out of 5.0
3.2/5.0
3.1/5.0
3.4/5.0
3.0/5.0
3.0/5.0
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Simona
Wedding:
7/1/2016
2.7/5.0
My fiancé and I went to Morgan Jewelers to look for an engagement ring. We looked at quite a few rings and then decided on one. It is made in white gold and we were thinking we wanted silver, and two of the stones to be sapphires instead of diamonds. So we told the girl and she said she would find out the information and call us with the quote on how much that would be. Well, we went back a week later because we never received a quote. They never called and didn't seem too surprised when we went back because we didn't get the quote. So that was annoying. Also, when we asked how much it would be to get it in silver the first time we went, they said it would save us hundreds of dollars because silver is so much cheaper than gold and sapphires would knock off a few hundred because they're way cheaper than diamonds too. Well, the second time we went, they told us it would only save us $100 to do silver and sapphires. We talked to two different people and that's just frustrating when they have two different stories. After we ordered it, something happened with their register and we were there for an extra 15 minutes just trying to get our receipt. It was kind of weird. We got the ring right when they said we would and everything has been fine since, but it was just an odd experience. They have a pretty good warranty or whatever, so hopefully that will stay good. Also, one of my friends was looking at the same ring I have at a different jeweler, and at Morgan, it was about $500 cheaper. So, that's good.
My fiancé and I went to Morgan Jewelers to look for an engagement ring. We looked at quite a few rings and then decided on Read more...
My fiancé and I went to Morgan Jewelers to look for an engagement ring. We looked at quite a few rings and then decided on one. It is made in white gold and we were thinking we wanted silver, and two of the stones to be sapphires instead of diamonds. So we told the girl and she said she would find out the information and call us with the quote on how much that would be. Well, we went back a week later because we never received a quote. They never called and didn't seem too surprised when we went back because we didn't get the quote. So that was annoying. Also, when we asked how much it would be to get it in silver the first time we went, they said it would save us hundreds of dollars because silver is so much cheaper than gold and sapphires would knock off a few hundred because they're way cheaper than diamonds too. Well, the second time we went, they told us it would only save us $100 to do silver and sapphires. We talked to two different people and that's just frustrating when they have two different stories. After we ordered it, something happened with their register and we were there for an extra 15 minutes just trying to get our receipt. It was kind of weird. We got the ring right when they said we would and everything has been fine since, but it was just an odd experience. They have a pretty good warranty or whatever, so hopefully that will stay good. Also, one of my friends was looking at the same ring I have at a different jeweler, and at Morgan, it was about $500 cheaper. So, that's good. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
1.4/5.0
Morgan Jewelers hurt my credit! I've never had a late payment for anything until this and it wasn't even my fault. Great people to work with in store but the financing department can't seem to do their job right. We set up automatic payments for our account but somehow the payment was never taken for three months. We didn't realize what was going on until a guy shows up at our door demanding payment. We went to talk to the store and gave them a different account to withdraw automatic payment but they still didn't take it for another month. Needless to say if you can finance somewhere else you should.
Morgan Jewelers hurt my credit! I've never had a late payment for anything until this and it wasn't even my fault. Great Read more...
Morgan Jewelers hurt my credit! I've never had a late payment for anything until this and it wasn't even my fault. Great people to work with in store but the financing department can't seem to do their job right. We set up automatic payments for our account but somehow the payment was never taken for three months. We didn't realize what was going on until a guy shows up at our door demanding payment. We went to talk to the store and gave them a different account to withdraw automatic payment but they still didn't take it for another month. Needless to say if you can finance somewhere else you should. Read less
Services Used: Jewelry
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Daniel
Wedding:
9/26/2015
1.0/5.0
Bought a $200 ring for $4200. My wife was embarrassed to "show off" her new ring. My mistake. Don't make the same mistake as many of us have.
Bought a $200 ring for $4200. My wife was embarrassed to "show off" her new ring. My mistake. Don't make the same mistake Read more...
Bought a $200 ring for $4200. My wife was embarrassed to "show off" her new ring. My mistake. Don't make the same mistake as many of us have. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
3.0/5.0
We used Morgan Jewelers for both of our wedding rings. They have a beautiful selection and my husband is very pleased with his ring. Mine is very pretty, but the cleaning and repairs are not very prompt. And within less than a year, it lost three of the diamonds on the band, even though I am religious with the servicing. When I dropped it off for the repair, they were extremely unprofessional and kept making rude comments about how I wear my ring. Not an ideal situation.
We used Morgan Jewelers for both of our wedding rings. They have a beautiful selection and my husband is very pleased with Read more...
We used Morgan Jewelers for both of our wedding rings. They have a beautiful selection and my husband is very pleased with his ring. Mine is very pretty, but the cleaning and repairs are not very prompt. And within less than a year, it lost three of the diamonds on the band, even though I am religious with the servicing. When I dropped it off for the repair, they were extremely unprofessional and kept making rude comments about how I wear my ring. Not an ideal situation. Read less
Services Used: Jewelry
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Jana
Wedding:
2/7/2015
4.7/5.0
We got our rings with Morgan jewellers and are very happy with them. The price was high, but that's what you pay for good quality! The service was wonderful and they were actually able to get our rings there early!
We got our rings with Morgan jewellers and are very happy with them. The price was high, but that's what you pay for good Read more...
We got our rings with Morgan jewellers and are very happy with them. The price was high, but that's what you pay for good quality! The service was wonderful and they were actually able to get our rings there early! Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We loved our experience with Morgan Jewelers! They made sure that I loved my ring, loved the bands for my ring, and got everything done very quickly! My husband surprised me on our wedding day with an earring and necklace set from Morgan Jewelers that was blue (my birthstone) and I wore them as my something blue. Morgan Jewelers has sent him a handwritten thank you note from the person he worked with for each purchase. You can't beat them!
We loved our experience with Morgan Jewelers! They made sure that I loved my ring, loved the bands for my ring, and got Read more...
We loved our experience with Morgan Jewelers! They made sure that I loved my ring, loved the bands for my ring, and got everything done very quickly! My husband surprised me on our wedding day with an earring and necklace set from Morgan Jewelers that was blue (my birthstone) and I wore them as my something blue. Morgan Jewelers has sent him a handwritten thank you note from the person he worked with for each purchase. You can't beat them! Read less
Services Used: Jewelry
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Michelle
Wedding:
2/5/2014
0.2/5.0
Fiance naught my ring here couldn't afforded anywhere everything on my ring is fake paid 200+ for a 5 dollar ring
Fiance naught my ring here couldn't afforded anywhere everything on my ring is fake paid 200+ for a 5 dollar ring
Fiance naught my ring here couldn't afforded anywhere everything on my ring is fake paid 200+ for a 5 dollar ring Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
4.4/5.0
I picked out my ring long before we went to Morgan Jewelers. It was a very specific piece and we were having a hard time finding it anywhere. We went to 3 Jewelers before going to Morgan Jewelers. When we walked in and told them what I wanted they had the exact piece I wanted! I was so excited.
I did have to take my ring back as one of the prongs was loose and my center stone was shaking around in the setting. They promptly took it and put a new prong on that holds my center stone better. I am happy I went here to find the ring of my dreams.
I picked out my ring long before we went to Morgan Jewelers. It was a very specific piece and we were having a hard time Read more...
I picked out my ring long before we went to Morgan Jewelers. It was a very specific piece and we were having a hard time finding it anywhere. We went to 3 Jewelers before going to Morgan Jewelers. When we walked in and told them what I wanted they had the exact piece I wanted! I was so excited.
I did have to take my ring back as one of the prongs was loose and my center stone was shaking around in the setting. They promptly took it and put a new prong on that holds my center stone better. I am happy I went here to find the ring of my dreams. Read less
Services Used: Jewelry
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Jess
Wedding:
8/31/2012
0.0/5.0
DO NOT SHOP HERE.
My husband and I purchased a designer diamond wedding ring here that we later found out wad cubic zirconia!!!! They sold us a "diamond ring" and after 1 1/2 years of going in for cleanings and routine maintanence and being asked if my ring was a CZ I finally asked them to verify it because we were sold a diamond. They then tried to tell us that the diamond we were supposed to get is over $10,000!!! Complete crap. DO NOT buy from Frank, Delores, or Mike at the fashion place store. ALL LIARS!!
DO NOT SHOP HERE.
My husband and I purchased a designer diamond wedding ring here that we later found out wad cubic Read more...
DO NOT SHOP HERE.
My husband and I purchased a designer diamond wedding ring here that we later found out wad cubic zirconia!!!! They sold us a "diamond ring" and after 1 1/2 years of going in for cleanings and routine maintanence and being asked if my ring was a CZ I finally asked them to verify it because we were sold a diamond. They then tried to tell us that the diamond we were supposed to get is over $10,000!!! Complete crap. DO NOT buy from Frank, Delores, or Mike at the fashion place store. ALL LIARS!! Read less
Services Used: Jewelry
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facts4u
Wedding:
12/1/2011
0.0/5.0
What Morgan’s advertises:
... our customer's ultimate happiness is our primary concern.
... provide expert guidance to their clients on the purchase and care of their Rolex watch.
What the consumers and employees have to say:
Upper management lacks formal education, qualifications for positions held and shows an overall lack of knowledge of 21st century business practices.
Beware of Morgan Jewelers, Scam jewelers, crooked lying salesman, ripoff.
[T]hey are worse than a typical used car dealer. I am a very reasonable customer but Morgan's left me in shock, full of disappointment and an empty wallet.
Morgan's offered a useless service .... to repair the watch.
[A]fter the "service", nothing changed, watch was still not functioning correctly.
Morgan's was not about customer service but making a profit.
Spoke to a "manager" who was more hostile than the initial rep...
My rep at Omega sighed when I mentioned Morgan's in South Bay, California. Told me she has heard similiar stories about Morgan's (offering services that do nothing).
[T]he worst customer service I've experienced in a LONG LONG time.
The parts you replaced were never authorized and proper replacement parts were thoroughly discussed prior to watch repair authorization. Both the improper crystal and improper bezel results in degradation in value of my "as original", vintage SeaDweller (circa 1979). In light of my expressed concerns over originality, prior to work authorization, your failure to consider or to even be concerned over your actions is irresponsible, reprehensible, and given your prior to repair assurances, dishonest.
I was ripped off BIG TIME by Morgans... Our stone fell out 1 month after purchasing the ring. When it did we noticed a big black spot on the stone and had it appraised, it appraised for LESS than $100 when we are paying $1000 for the stone ALONE.
The staff is always rude, tried to blame the mechanism that wasn't working on a previous repair, and had to repair the watch a few times and still it is not to my satisfaction.
Had a bad experience in their appraisal process. Very sleazy.
[W]orst service ever ever in life.
The service was the worst! It was clearly just about their numbers and not about us finding just what we wanted! TERRIBLE.

DO YOUR HOMEWORK... OR PAY THE PRICE LIKE THE REST OF US...
What Morgan’s advertises:
... our customer's ultimate happiness is our primary concern.
... provide expert Read more...
What Morgan’s advertises:
... our customer's ultimate happiness is our primary concern.
... provide expert guidance to their clients on the purchase and care of their Rolex watch.
What the consumers and employees have to say:
Upper management lacks formal education, qualifications for positions held and shows an overall lack of knowledge of 21st century business practices.
Beware of Morgan Jewelers, Scam jewelers, crooked lying salesman, ripoff.
[T]hey are worse than a typical used car dealer. I am a very reasonable customer but Morgan's left me in shock, full of disappointment and an empty wallet.
Morgan's offered a useless service .... to repair the watch.
[A]fter the "service", nothing changed, watch was still not functioning correctly.
Morgan's was not about customer service but making a profit.
Spoke to a "manager" who was more hostile than the initial rep...
My rep at Omega sighed when I mentioned Morgan's in South Bay, California. Told me she has heard similiar stories about Morgan's (offering services that do nothing).
[T]he worst customer service I've experienced in a LONG LONG time.
The parts you replaced were never authorized and proper replacement parts were thoroughly discussed prior to watch repair authorization. Both the improper crystal and improper bezel results in degradation in value of my "as original", vintage SeaDweller (circa 1979). In light of my expressed concerns over originality, prior to work authorization, your failure to consider or to even be concerned over your actions is irresponsible, reprehensible, and given your prior to repair assurances, dishonest.
I was ripped off BIG TIME by Morgans... Our stone fell out 1 month after purchasing the ring. When it did we noticed a big black spot on the stone and had it appraised, it appraised for LESS than $100 when we are paying $1000 for the stone ALONE.
The staff is always rude, tried to blame the mechanism that wasn't working on a previous repair, and had to repair the watch a few times and still it is not to my satisfaction.
Had a bad experience in their appraisal process. Very sleazy.
[W]orst service ever ever in life.
The service was the worst! It was clearly just about their numbers and not about us finding just what we wanted! TERRIBLE.

DO YOUR HOMEWORK... OR PAY THE PRICE LIKE THE REST OF US... Read less
Services Used: Jewelry
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