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(6)

Mr. Tuxedo

Columbia , MO

LOCATION

Columbia, MO US

WEBSITE

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Dress & Attire

REVIEWS

2.8
out of 5.0
2.8/5.0
2.9/5.0
2.8/5.0
3.0/5.0
2.8/5.0
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Sarah
Wedding:
5/1/2010
0.5/5.0
I would not recommend Mr. Tuxedo at all. They were horrible. In the beginning they were nice and helped us pick out the tuxes. However they forgot to call us when the tuxes were ready and quoted us one price, but charged us another. When I called to clarify the mix up they were nothing but rude to me only offering excuses instead of a simple apology. They have not heard the phrase "the customer is always right." They really need to work on their service recovery. I am telling everyone I know getting married to stay away from them.
I would not recommend Mr. Tuxedo at all. They were horrible. In the beginning they were nice and helped us pick out the Read more...
I would not recommend Mr. Tuxedo at all. They were horrible. In the beginning they were nice and helped us pick out the tuxes. However they forgot to call us when the tuxes were ready and quoted us one price, but charged us another. When I called to clarify the mix up they were nothing but rude to me only offering excuses instead of a simple apology. They have not heard the phrase "the customer is always right." They really need to work on their service recovery. I am telling everyone I know getting married to stay away from them. Read less
Services Used: Dress & Attire
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I_Do
Wedding:
6/27/2009
1.2/5.0
The tuxes are nice, and probably cost the same everywhere. All the groomsmen, ushers, (and their mothers) complained about the poor service they received.
The tuxes are nice, and probably cost the same everywhere. All the groomsmen, ushers, (and their mothers) complained about Read more...
The tuxes are nice, and probably cost the same everywhere. All the groomsmen, ushers, (and their mothers) complained about the poor service they received. Read less
Services Used: Dress & Attire
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lodentobe
Wedding:
5/30/2009
1.3/5.0
When we went and picked out the tuxes, they were very, very nice and helpful assuring us that they would take great care of us because they carried that tuxedo in stock and could switch out anything that did not fit. When we picked up the tuxes, some of the groomsmen were unable to go try them on so we just picked them up and took them home. Two of the tuxes were the wrong style, and one had the wrong size shoes. When I called to ask about it, they said that they must have been out of that size of shoe. (Isn't that why you order before the wedding? So they will have the right size??) When we had to get the correct style of jacket, one of them they had to order, which meant someone else had to go pick it up (not in stock?). They did not offer to make any sort of discounts or apologize for any of their mistakes.
When we went and picked out the tuxes, they were very, very nice and helpful assuring us that they would take great care Read more...
When we went and picked out the tuxes, they were very, very nice and helpful assuring us that they would take great care of us because they carried that tuxedo in stock and could switch out anything that did not fit. When we picked up the tuxes, some of the groomsmen were unable to go try them on so we just picked them up and took them home. Two of the tuxes were the wrong style, and one had the wrong size shoes. When I called to ask about it, they said that they must have been out of that size of shoe. (Isn't that why you order before the wedding? So they will have the right size??) When we had to get the correct style of jacket, one of them they had to order, which meant someone else had to go pick it up (not in stock?). They did not offer to make any sort of discounts or apologize for any of their mistakes. Read less
Services Used: Dress & Attire
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Lizzy51785
Wedding:
6/21/2008
5.0/5.0
I could not make up my mind on what I wanted in the way of the men's tux's. They were very patient with me, and help me all the way up to the end.
I could not make up my mind on what I wanted in the way of the men's tux's. They were very patient with me, and help me Read more...
I could not make up my mind on what I wanted in the way of the men's tux's. They were very patient with me, and help me all the way up to the end. Read less
Services Used: Dress & Attire
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KayMMIV
Wedding:
5/3/2008
5.0/5.0
We had a GREAT experience with them. Our original wedding date was in sept of 07 and due to an illness leading to the death of a loved one we decided to push the date back to may of 08 in august of 07 (it was a good decision as our loved on passed away days prior the original wedding date) They were completely understanding about the whole situation and even gave us our toddler's tux for FREE to KEEP as condolences. On top of already getting my husband's tux rental free and a GREAT price on the rest of the tux's. We've since come to value just how great the price and service was with the slew of weddings we've participated in the last few years where the tux rentals were form other places and cost $100 MORE then ours had and had more issues with getting sizes right and styles right and customer serrvice in general. They were amazing and I would recommend them to anyone!
We had a GREAT experience with them. Our original wedding date was in sept of 07 and due to an illness leading to the Read more...
We had a GREAT experience with them. Our original wedding date was in sept of 07 and due to an illness leading to the death of a loved one we decided to push the date back to may of 08 in august of 07 (it was a good decision as our loved on passed away days prior the original wedding date) They were completely understanding about the whole situation and even gave us our toddler's tux for FREE to KEEP as condolences. On top of already getting my husband's tux rental free and a GREAT price on the rest of the tux's. We've since come to value just how great the price and service was with the slew of weddings we've participated in the last few years where the tux rentals were form other places and cost $100 MORE then ours had and had more issues with getting sizes right and styles right and customer serrvice in general. They were amazing and I would recommend them to anyone! Read less
Services Used: Dress & Attire
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