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My Cotton Candy Dress

Los Angeles

LOCATION

Los Angeles, US

WEBSITE

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REVIEWS

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April
Wedding:
1/30/2015
5.0/5.0
I am extremely happy with my purchase. My 9 year old daughter is going to be a junior bridesmaid in my wedding so I wanted to find something a little more mature that an flower girl dress. I came across Cotton Candy Dress/Candy Girl Dress' website and at first I was extremely alarmed by all the horrendous reviews. But I took an chance,and trusted God because I loved the dress so much. The dress arrived within 3 business days of me ordering it. It's beautifully made and fits my daughter perfectly! I'm glad I took the chance and in turn received an amazing dusty rose pink embroidered dress with glitter and sparkles that my daughter just adores. I'm a happy bride.
I am extremely happy with my purchase. My 9 year old daughter is going to be a junior bridesmaid in my wedding so I wanted Read more...
I am extremely happy with my purchase. My 9 year old daughter is going to be a junior bridesmaid in my wedding so I wanted to find something a little more mature that an flower girl dress. I came across Cotton Candy Dress/Candy Girl Dress' website and at first I was extremely alarmed by all the horrendous reviews. But I took an chance,and trusted God because I loved the dress so much. The dress arrived within 3 business days of me ordering it. It's beautifully made and fits my daughter perfectly! I'm glad I took the chance and in turn received an amazing dusty rose pink embroidered dress with glitter and sparkles that my daughter just adores. I'm a happy bride. Read less
Services Used: Dress & Attire
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Denny
Wedding:
6/21/2014
0.0/5.0
I have orderd a flower girl dress from this site - Lord I wish I had seen these reviews - how do we get them shut down?!?!?!??! They sent me the wrong dress, I have followed their tedious process for requesting an RMA #, I have left two messages - NO RESPONSE. When I first called I got a recording saying they were either closed or helping other customers, call back or leave a message. Just called again and all it does it ring. This is so frustrating, I know there are scammers out there and I guess what better scam than to go after someone planning the most special day of their life????? I am almost tempted to cancel my credit card and if they will do this - what will stop them from going back to drink from the well???? THEY NEED TO BE SHUT DOWN!!!!!
I have orderd a flower girl dress from this site - Lord I wish I had seen these reviews - how do we get them shut Read more...
I have orderd a flower girl dress from this site - Lord I wish I had seen these reviews - how do we get them shut down?!?!?!??! They sent me the wrong dress, I have followed their tedious process for requesting an RMA #, I have left two messages - NO RESPONSE. When I first called I got a recording saying they were either closed or helping other customers, call back or leave a message. Just called again and all it does it ring. This is so frustrating, I know there are scammers out there and I guess what better scam than to go after someone planning the most special day of their life????? I am almost tempted to cancel my credit card and if they will do this - what will stop them from going back to drink from the well???? THEY NEED TO BE SHUT DOWN!!!!! Read less
Services Used: Dress & Attire
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karyn
Wedding:
6/7/2014
1.3/5.0
Let me preface my review by saying that I DID get my order and I DID get the dresses I ordered - and love them, BUT ......

I ordered flower girl dresses from this site prior to seeing all of the negative reviews. I was scared to death and wanted to cancel my order, but could not reach anyone - just a horrible quality of a recording. I left countless messages day after day, but no one ever called me back. My email concerns were met with automatic, computer-generated responses. About the time I was going to call my bank to report Candy Girl as a fraudulent site, I received notification that my order had shipped. It took about a week for the processing (and there was NO communication during that time, which made me quite uncomfortable), but once the order was processed, it DID ship with two-day delivery as I had requested.

They REALLY need to get their acts together with regard to communication/customer service, but I can't complain other than that.
Let me preface my review by saying that I DID get my order and I DID get the dresses I ordered - and love them, BUT Read more...
Let me preface my review by saying that I DID get my order and I DID get the dresses I ordered - and love them, BUT ......

I ordered flower girl dresses from this site prior to seeing all of the negative reviews. I was scared to death and wanted to cancel my order, but could not reach anyone - just a horrible quality of a recording. I left countless messages day after day, but no one ever called me back. My email concerns were met with automatic, computer-generated responses. About the time I was going to call my bank to report Candy Girl as a fraudulent site, I received notification that my order had shipped. It took about a week for the processing (and there was NO communication during that time, which made me quite uncomfortable), but once the order was processed, it DID ship with two-day delivery as I had requested.

They REALLY need to get their acts together with regard to communication/customer service, but I can't complain other than that. Read less
Services Used: Dress & Attire
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Debbie
Wedding:
5/17/2014
0.0/5.0
I've alerted the feds on them. If you've been scammed like me, you should too: www.ftc.gov. I think a class action lawsuit is in order.
Based on my experience,I believe you can expect from this 'scam' (not business):
* They'll send "information" to USPS, but won't actually take any physical package to USPS
* They'll draw payment from your account before the merchandise is 'allegedly' shipped (is illegal btw)
* Their 'excellent customer service' will give you a lesson on manners, on how you must "be polite to others" when you question what the crap the broken English gibberish they reply with is suppose to mean
* Demand a refund, they'll state they have to first investigate with shipping
* Say 'I don't care what you have to do, I don't want the products, refund my money now,' there is no further communication from them
* They'll delete your customer service TICKET number, which contains the communication log, so you can't go back and see what you've said to each other and when

Ordered 5 dresses from Cotton Candy Dress (CCD), which they never sent, though claimed they did.
I've alerted the feds on them. If you've been scammed like me, you should too: www.ftc.gov. I think a class action lawsuit Read more...
I've alerted the feds on them. If you've been scammed like me, you should too: www.ftc.gov. I think a class action lawsuit is in order.
Based on my experience,I believe you can expect from this 'scam' (not business):
* They'll send "information" to USPS, but won't actually take any physical package to USPS
* They'll draw payment from your account before the merchandise is 'allegedly' shipped (is illegal btw)
* Their 'excellent customer service' will give you a lesson on manners, on how you must "be polite to others" when you question what the crap the broken English gibberish they reply with is suppose to mean
* Demand a refund, they'll state they have to first investigate with shipping
* Say 'I don't care what you have to do, I don't want the products, refund my money now,' there is no further communication from them
* They'll delete your customer service TICKET number, which contains the communication log, so you can't go back and see what you've said to each other and when

Ordered 5 dresses from Cotton Candy Dress (CCD), which they never sent, though claimed they did. Read less
Services Used: Dress & Attire
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aaurich77
Wedding:
9/7/2013
1.0/5.0
Ordered a size 12 dress, received dress in time for wedding which is in two weeks. Sad thing is that they sent me a size 18 girls dress. Company also told me they they sent me the last 12 ( what they sent me is not a 12) and wouldn't be able to get me another dress in time for the wedding. We had ordered 5 dresses in total and not enough time to get new ones. Now Im stuck with with a 100+ alteration bill:( Wish I had went with Davids bridal or a more reputable company. Seems like this company sent me what ever they had to make the 5 dress order without a care as to costumer service or how it would effect the costumer. Dress had no size tags on the inside which also was strange, the size 8 dresses had tags with sizing on the inside. Bad company! will also post this review on yelp.
Note pic measures as a size 36 waist.
Ordered a size 12 dress, received dress in time for wedding which is in two weeks. Sad thing is that they sent me a size Read more...
Ordered a size 12 dress, received dress in time for wedding which is in two weeks. Sad thing is that they sent me a size 18 girls dress. Company also told me they they sent me the last 12 ( what they sent me is not a 12) and wouldn't be able to get me another dress in time for the wedding. We had ordered 5 dresses in total and not enough time to get new ones. Now Im stuck with with a 100+ alteration bill:( Wish I had went with Davids bridal or a more reputable company. Seems like this company sent me what ever they had to make the 5 dress order without a care as to costumer service or how it would effect the costumer. Dress had no size tags on the inside which also was strange, the size 8 dresses had tags with sizing on the inside. Bad company! will also post this review on yelp.
Note pic measures as a size 36 waist. Read less
Services Used: Dress & Attire, Unique Services
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Jodi
Wedding:
7/1/2013
0.9/5.0
Using the 'speak to a live person' option on their website was easy, and I always was responded too. That's the *only* positive thing I have to say about this company.

I ordered two dresses - I took measurements of my girls and used their posted size chart. As mentioned in other reviews, the dresses that came were *way* too small. I attempted to exchange one of them - with two and a half months to spare before the wedding.

I checked back three different times. Each time I was assured my dresses would be there the next week. The last time, I was assured my dress would be there on a specific date. That date came, and I only had three days left to the wedding. I checked back in with them, and was told the dress hadn't even shipped yet. I told them to just cancel the order and refund the money.

I was still charged for shipping and handling - even though the dress never shipped. Combined with a 'restocking' fee - and with the money I had to spend to return the dress - I ended up paying 62$ and getting *nothing* in return. No dress, no money back.

A total loss of money, with no apology given. AVOID THEM.
Using the 'speak to a live person' option on their website was easy, and I always was responded too. That's the *only* Read more...
Using the 'speak to a live person' option on their website was easy, and I always was responded too. That's the *only* positive thing I have to say about this company.

I ordered two dresses - I took measurements of my girls and used their posted size chart. As mentioned in other reviews, the dresses that came were *way* too small. I attempted to exchange one of them - with two and a half months to spare before the wedding.

I checked back three different times. Each time I was assured my dresses would be there the next week. The last time, I was assured my dress would be there on a specific date. That date came, and I only had three days left to the wedding. I checked back in with them, and was told the dress hadn't even shipped yet. I told them to just cancel the order and refund the money.

I was still charged for shipping and handling - even though the dress never shipped. Combined with a 'restocking' fee - and with the money I had to spend to return the dress - I ended up paying 62$ and getting *nothing* in return. No dress, no money back.

A total loss of money, with no apology given. AVOID THEM. Read less
Services Used: Dress & Attire
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K
Wedding:
7/1/2013
0.7/5.0
HORRIBLE. Absolutely HORRIBLE. I placed an order the first of June. It took them 6 weeks to send the items and by that time, the wedding had passed. When I finally received the items, which were supposed to be matching, they were made out of 2 different materials and were 2 different colors. When I contacted them to return the times, they were rude and told me there would be a 30% re-stocking fee even though they clearly made a mistake. HORRIBLE. DO NOT USE.
HORRIBLE. Absolutely HORRIBLE. I placed an order the first of June. It took them 6 weeks to send the items and by that Read more...
HORRIBLE. Absolutely HORRIBLE. I placed an order the first of June. It took them 6 weeks to send the items and by that time, the wedding had passed. When I finally received the items, which were supposed to be matching, they were made out of 2 different materials and were 2 different colors. When I contacted them to return the times, they were rude and told me there would be a 30% re-stocking fee even though they clearly made a mistake. HORRIBLE. DO NOT USE. Read less
Services Used: Dress & Attire
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mofh
Wedding:
9/22/2012
0.7/5.0
I would not recommend this company. We placed a flower girl dress order for 4 dresses at the beginning of February. It is May and I still have not received 2 of the dresses that were suppose to be here by March. One dress was cancelled due to no longer making the size. one was actually received but was received late and only because of multiple calls, most went unanswered and the two that have not been received were charged right away, multiple phone calls have been made, many messages were left, and several emails were sent. I only spoke to customer service once in all the attempts to reach them. No emails were returned, I had no way of tracking my package and if the bride was not dead set on these dresses we would have went elsewhere! Poor business ethic!
I would not recommend this company. We placed a flower girl dress order for 4 dresses at the beginning of February. It is Read more...
I would not recommend this company. We placed a flower girl dress order for 4 dresses at the beginning of February. It is May and I still have not received 2 of the dresses that were suppose to be here by March. One dress was cancelled due to no longer making the size. one was actually received but was received late and only because of multiple calls, most went unanswered and the two that have not been received were charged right away, multiple phone calls have been made, many messages were left, and several emails were sent. I only spoke to customer service once in all the attempts to reach them. No emails were returned, I had no way of tracking my package and if the bride was not dead set on these dresses we would have went elsewhere! Poor business ethic! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I would NEVER recommend this site to any bride and must in good conscience leave a warning for anyone seeking to purchase on this site to reconsider and not be left in a situation like I was.

I ordered a vest in a boys size 6 to match my grooms men, best man, and groom. I felt confident doing so as the site claims to guarantee 100% customer satisfaction. I cannot express enough how much of a lie this is.

My wedding is in a month and I just received my product. I had ordered V002-lilac. The vest that arrived was the right size and colour but the fabric and pattern was absolutely NOT what I had ordered. I just contacted the company and was informed that the vest had been sent to replace my item as it was on back order.

My main problem with this is that they did not follow their own Shipping Policy. On their site on this page (http://www.candygirldress.com/kb_results.asp?ID=21) it states, "Backordered item, if your order item is not available to ship. We will send an email with backorder notice via email you are registered on our website. Please contact us immediately if you wish to change or cancel your order." They never sent me this email telling me of the backorder, instead they shipping out the alternative product and when I informed them of this and that I would have rather received a refund than the product they sent I was informed I could send it back and receive a refund less 35% of the purchase price and both the shipping and handling there AND back. Despite my not consenting or being informed of the switch.

I am reporting this company to the Better Business Bureau and will be trying to find some alternative to the mess that this company has left me in. Please, anyone who would order from this site, it is not worth it and BEWARE!
I would NEVER recommend this site to any bride and must in good conscience leave a warning for anyone seeking to purchase Read more...
I would NEVER recommend this site to any bride and must in good conscience leave a warning for anyone seeking to purchase on this site to reconsider and not be left in a situation like I was.

I ordered a vest in a boys size 6 to match my grooms men, best man, and groom. I felt confident doing so as the site claims to guarantee 100% customer satisfaction. I cannot express enough how much of a lie this is.

My wedding is in a month and I just received my product. I had ordered V002-lilac. The vest that arrived was the right size and colour but the fabric and pattern was absolutely NOT what I had ordered. I just contacted the company and was informed that the vest had been sent to replace my item as it was on back order.

My main problem with this is that they did not follow their own Shipping Policy. On their site on this page (http://www.candygirldress.com/kb_results.asp?ID=21) it states, "Backordered item, if your order item is not available to ship. We will send an email with backorder notice via email you are registered on our website. Please contact us immediately if you wish to change or cancel your order." They never sent me this email telling me of the backorder, instead they shipping out the alternative product and when I informed them of this and that I would have rather received a refund than the product they sent I was informed I could send it back and receive a refund less 35% of the purchase price and both the shipping and handling there AND back. Despite my not consenting or being informed of the switch.

I am reporting this company to the Better Business Bureau and will be trying to find some alternative to the mess that this company has left me in. Please, anyone who would order from this site, it is not worth it and BEWARE! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I wish I had read these reviews before ordering from this vendor. Prices were affordable but the quality of the merchandise was not worth the $$. The flower girl dress I ordered was the wrong size and trying to get this fixed has been a nightmare! I wanted to return the dress for a refund then read the small print of a 35% restocking fee + you must use their shipping label to ship items back to the store. This was an additional $15. You end up getting a refund of $18 on a $55 purchase. Complete ridiculous!!!! Would never advise anyone to shop from this vendor. Absolutely a fraud. BBB should shut them down!
I wish I had read these reviews before ordering from this vendor. Prices were affordable but the quality of the Read more...
I wish I had read these reviews before ordering from this vendor. Prices were affordable but the quality of the merchandise was not worth the $$. The flower girl dress I ordered was the wrong size and trying to get this fixed has been a nightmare! I wanted to return the dress for a refund then read the small print of a 35% restocking fee + you must use their shipping label to ship items back to the store. This was an additional $15. You end up getting a refund of $18 on a $55 purchase. Complete ridiculous!!!! Would never advise anyone to shop from this vendor. Absolutely a fraud. BBB should shut them down! Read less
Services Used: Dress & Attire
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