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Nantucket Flowers

San Diego , CA

LOCATION

San Diego, CA US

WEBSITE

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Flowers

REVIEWS

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4.1/5.0
3.5/5.0
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3.9/5.0
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Cheri
Wedding:
6/29/2012
5.0/5.0
April was amazing. She "got" me and what I wanted even when I wasn't sure exactly what I wanted. The bouquets were so beautiful and everything I hoped the would be. The centerpieces were exactly as I'd hoped. We received tons of compliments on both. April is amazing to work with, so fun and creative. She made the whole process a lot less stressful and a whole lot more fun.
Services Used: Flowers
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LETTY
Wedding:
11/11/2011
0.0/5.0
While at the Ranch Event Catering Center sampling our dinner menu in comes Paula from Nantucket Florals eager to make a sale. I already had a quote from another florist and Paula was determined to not only match that price but beat it. After a long conversation were I was very specific on my needs she wrote out the contract. The contract specified the size of the center piece, flower type(s), color(s), candles and price, it also specified NO GREENS and attached was an EXACT picture of what I expected.
Three weeks before my wedding I called her to schedule my appointment for the "mock set up" ... I was excited to see my gorgeous center piece! The day of the appointment I was greeted by the receptionist and taken to a room where I saw the black table cover and my dinnerware but the centerpiece was a GREEN Bush with 3 carnations ... yes 3! When I saw this I turned to my then fiance and whispered this cannot be our center piece, right???!!?? I was near tears! In comes Paula and explains that YES this is my center piece and proceeds to argue that this is what I had asked for. I pulled out my contract as she is scrambling through a mess of papers and pointed out to her the NO GREENS specification and the picture. She then excused herself went to her office and came back with her copy of the contract and then changed her explanation. She said that for the price SHE quoted she would NOT be able to make the arrangement agreed upon. Needless to say this took me over the edge! I left before I caused a scene and proceeded to write the owner at Ranch Events. They responded quickly and had me meet with another florists April.
I spoke to April over the phone and she assured me she understood my vision and we scheduled another "mock set up" the following week. When I arrived I was nervous, but as soon as I walked in I saw my centerpiece and it was exactly what I wanted. April took this opportunity to go over my contract with me and we made sure all the details were correct and accurate. April made sure let me know that Paula had made such a huge error and that I was only paying 50% of what they would have normally charged... I thought this was inappropriate to mention to me as this was Paula's miscalculations error and NOT my problem.
Day of the wedding Nantucket Florals and April DID NOT deliver what they had promised and what I had paid for!!!! They conveniently forgot to bring: 7 boutonnieres, 3 corsages, Sweetheart Table Flowers & Candles, Cake Flowers. My wedding coordinators called April @ Nantucket Florals 3hours before the ceremony & 5 hours before the reception to let her know of the mistake .... this gave Nantucket Florals (April) enough time to correct the mistake as they are only 20-30 minutes away from the venue. The coordinators called April repeatedly and she simply had overbooked herself and her staff to the point where the flowers weren't even ready or available for pick up!
Overall Extremely unprofessional and simply careless. It was obvious to me that they did NOT have pride in their quality of work nor their customer service.
DO NOT USE THEM!!
Services Used: Flowers
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sabrinaloves97
Wedding:
11/27/2010
3.8/5.0
I absolutely loved by bouquet. If they would of told me that the center pieces weren't going to be as full as the pictures I showed them, I would of at least not been suprised to see small centerpieces. I was dissapointed in the amount of flowers they used in the center pieces, wow table, arch for ceremony, and the pew flowers weren't even put up. I requested rose pedals in aisle and I didn't get that. For the amount of money you put into your flower arrangement you would expect so much more. At least of they tell you that you wont get what you show them in a picture; it would of been better. Other than that, they did have the concept down.
Services Used: Flowers
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luisaglz
Wedding:
4/17/2010
3.1/5.0
My florist was Jennifer. When we first met, I brought pictures of what I wanted my center pieces, my bouquets & bridesmaid flowers, outside flowers and flowers for my cake to look like. She was very attentive and really listened to my needs. I wanted to see a mock up of the flowers so we scheduled a follow up 1.5 months prior to the wedding to go over what we discussed 8 mos before.
She called me a week before our meeting and asked if we could reschedule our appointment because she wasn't able to meet because she was slammed with other weddings and needed to focus on them. I wasn't that type of bride that was offended. It must have been a good reason why she had to do what she had to do. She suggested we meet when I had my meeting with Ranch Events. Nantucket Flowers is located in Ranch Events. I agreed but asked her if she could assure me there weren't going to be any problems if we met 4 wks prior to the wedding. She assured me it was fine.
My appointment with Ranch Events & Nantucket arrived. To my surprise, Ranch Events was there but Jennifer from Nantucket wasn't there. They told me she took the weekend off to go to Las Vegas. You can imagine how upset I was because of all the appointments the mock up for the flowers were my biggest concern.
Jennifer called me 5 days later to apologize and explained to me she has been working non stop and needed this time off, all I can remember was when she called me the 1st time to reschedule because she needed to focus on the other weddings, that made me even more mad. I was upset and told her we needed to reschedule and told her that I wanted my coordinator to be there but if I did, I would have to pay another $75. Since this was her mistake & error, I felt she should pay for that fee. In the end, we scheduled a follow up appointment with Jennifer & my coordinator. She told me at the meeting that they agreed they would pay the $75 and would mail me the check. The mock up of the flowers were beautiful and it was exactly what I requested. I started to cry. Even the day of the wedding, everything turned out beautiful. I have no complaints on the quality of work. However, 2 months after the wedding, I never received the check.
I called Jennifer once inquiring about the check but never got a return call. I didn't bother calling again. Why should I when I was happy with the way the flowers turned out but it's the principal. They told me they would and never did. That speaks louder than words. It's unfortunate but it is what it is. Would I recommend Jennifer @ Nantucket? I don't know. if you use her, make sure she has enough support and assistance so she cant use the excuse again of being overworked.
Services Used: Flowers
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moniluv13
Wedding:
9/25/2009
4.3/5.0
Our flowers were beautiful! Everyone loved the center pieces and the flowers on the cake. Jen is awesome! She has a creative eye and has a good sense of what you want. Paula was very helpful. All in all a good experience. I do have to say, however, that there were several hiccups with relation to their responses. I had to call 3-4 times before I got a response and there was a mixup with one of my appointments. I almost changed florists but they did good service recovery and I'm glad I didn't go anywhere else.
Services Used: Flowers
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alester
Wedding:
9/12/2009
5.0/5.0
I LOVED my flowers and the arrangments. They had the most reasonable prices. I thought coming in with my ideas I would have to spend thousands and that wasn't the case. Since my ceremony and reception was outdoors my flowers stayed so fresh. My bouquet last up to a month after our wedding. Nantucket Flowers gave so many ideas and ways to cut costs. They knew what they were doing and I felt at ease working with them. Jennifer knows what she is doing and she does amazing work.
Services Used: Flowers
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