out of 5.0
I've had the worst experience of my life dealing with Naomi's Bridal Couture and have never written a review in my life Read more...
I've had the worst experience of my life dealing with Naomi's Bridal Couture and have never written a review in my life but feel it's important so that other brides do not have to go through what I went through with this company. This place is the most disorganized business I have ever come across. I won't go into all of the details of my experiences but I ordered my wedding dress, bridesmaid dresses and my mothers dress from them, I live out of state so I thought it would be easier going through one company, and each one was an awful experience, from them loosing my gown, forgetting to order my bridesmaid dresses and them not coming in until a week before my wedding and then them ordering the wrong size for my mothers dress (they ordered it 5 sizes too small) and then told me it was too late to order the correct one after getting the runaround for days. It didn't happen so simply though, this entailed me having to call them and follow up with them daily and getting the 'it will be ready 'soon' response as they do with just about everything. I could never get a clear answer, one person would tell me one thing and never communicate it with any one else or write it down so things got lost, never ordered or ordered incorrectly and on top of that they were rude about everything. I am a very patient person and I understand that things happen but even with all these mistakes they never took the initiative to fix anything. I would have to call constantly to check on things and even then they would forget things and thing would fall through the cracks. I kept saying throughout my entire experience with them that things could not possibly get any worse and they some how managed to make that possible time and time again. It's almost like they tell you one thing but never really check or look into it to make sure and when the time comes and goes it's like 'oops' we'll get that soon and it never happens! Completely frustrating! I would never refer anyone to this place! Read less
Services Used: Dress & Attire
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