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Napa Valley Marriott Hotel & Spa
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2 Reviews
Address:
3425 Solano Avenue
Napa, CA US 94558 (map)
Phone:
707-253-8600
Categories:
 
 
 
1.0 
(1.0/5.0)
 
Quality of Service 
(1.0/5.0)
 
Responsiveness 
(1.0/5.0)
 
Professionalism 
(1.0/5.0)
 
Value 
(1.0/5.0)
 
Flexibility 
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ChangS
Wedding:
11/30/2007
 
1.0 out of 5.0
DON'T EVER GO to the Marriot, in Napa, for a wedding. My fiancee' and I were treated incredibly bad. The director Tara, was rude, arrogant, and shady. Tara came out trying to act real tough and almost ruined all our wedding plans. She was so unprofessional, in my opinion she should have nothing to do anything that involves a wedding. She's got major issues and she takes it out on people trying to get married. We ended up losing our deposit and had to pay a fee on top of that. I guess that's how they make their money, that get you to sign a contract and then they add extra charges, and then if you don't like it they send her on you. She's a disgusting human being. I'm 100 percent glad we had our wedding some were else in Napa, it was hard losing that money though.
Services Used: Travel
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rjvm
Wedding:
5/31/2008
 
1.0 out of 5.0
At first, the onsite event managers, Samantha & Tess were friendly and accomodating and often reiterated their montra of no "hidden fees." However, a month and a half into the contract there were several problems and inconsistencies. They promise one thing and yet do another and make no apologies for it. Terra C. who was suppose to be the Director of Catering is only worried about getting your business and not about your wedding. My fiance & I had a meeting with her to talk about the menu pricing that they keep changing on us and she did nothing to compromise and on top of that she gave us a lot of attitude, made us feel stupid, and tried to intimidate us by saying there's no negotiating on the price and weddings are always expensive, etc. Her whole attitude is that of a bully and very rude and we cancelled the contract with them. All she said was "Okay" and that was it, without even being apologetic, like it was just whatever to her and another couple can just take our spot and she'll make more money with them. I would gladly pay so I never have see her face again.
Services Used: Travel
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