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Nationwide Limousine
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7 Reviews
Address:
San Francisco, CA US 94118
Phone:
800-339-8936
Categories:
 
 
 
1.7 
(1.6/5.0)
 
Quality of Service 
(1.6/5.0)
 
Responsiveness 
(1.6/5.0)
 
Professionalism 
(1.8/5.0)
 
Value 
(1.7/5.0)
 
Flexibility 
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dunia
Wedding:
6/29/2013
 
0.0 out of 5.0
The worst company out there! I got screwed over by this company and Sam is horrible! Please please please do not use this company, I rented an old rolls Royce for my WEDDING DAY, the car was to pick me up from church to a photo area to then my reception. First I was later told by multiple people that the driver had the hood up and was under the hood, he was seen in front of the church and my photo area doing that. Than at the church, I asked him two times please wait for my video and photo crew to follow us. He got out to talk to the other limo driver then starts to drive, I ask him again are they with us, yes yes don't worry. 5 minutes later my crew calls saying where are you guys why did you just leave! This caused a 30 minute delay at my selected photo area til they found us. Then we leave to go to my reception and in the middle of San Francisco 5 minutes later car BREAKS DOWN!!!!!!! 20 minutes from my reception, we waited in the car for 10 minutes while he tried to start it and he tried to start it, then we got out and watch him try and try, people started to come out and watch this show, people started to offer the driver help. I was forced to get into a cab and pay a $70 dollar cab ride! Horrific experience on my wedding day! Then Monday when I call, it's like they were ready for it, I get told by SAM, your lucky we didn't charge you for going over!!!!! Not we are sorry, not let us refund you because OUR car broke down! I had to get off the phone fast because I was heading on my honeymoon, when I returned I called again to try and get my money back, why should I pay a dime for the car breaking down, for the driver causing me to be over! Owner Sam say shits happens, planes crash, cars break down, of course this well happen its an old car!!!! I can't believe my ears, you are a limo service and I rented a car to get me to my reception.
Services Used: Transportation
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Clarisse
Wedding:
11/26/2011
 
4.4 out of 5.0
The only Limo company we could find that was flexible with how the hours were split (2 hours before then 2 hours after the wedding), making it so much more affordable! The limos were very clean and nice inside, drivers were courteous and professional.
Services Used: Transportation
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jubilee
Wedding:
6/18/2011
 
0.0 out of 5.0
Stay Clear Brides! So, MARIA takes our reservation for a 16 pass SUV for our wedding, she was quick on the phone, rushing the process. Yeah, we felt a bit uneasy after hanging up but she promptly sent us a confirmation email and we checked it off our wedding-to-do list. Now, a week before the wedding, she emails my fiance and claims that his card declined. Since she had "emailed him a few times with no response from him", she has given the limo away. No, she didn't email him AT ALL. No, she didn't even try to CALL him. The kicker: the credit card number SHE took down was wrong! So we have no limo due to her terrible and sorry attempt at customer service! We decided to take a chance on this company despite its pretty low reviews. How dumb was that? Very. Yelpers you've been warned!

Her attempt to remedy our situation? Give us a BUS (which is priced lower on their website) for the same price of our original SUV quote, or 2 limos? No thanks!

You guys need to get it together, raise the bar on customer service. Not so professional to be lying about sent emails when its apparent that you were just incompetent to follow up.

We went with C and M Limousines instead. Thank GOD.
Services Used: Transportation
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1bride
Wedding:
9/18/2008
 
4.8 out of 5.0
My bridesmaids and I used this company to shop in S.F. What a great day!
Services Used: Transportation
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dutaski
Wedding:
6/6/2008
 
2.0 out of 5.0
We used them for guest transporation from the hotel to Cafe Brauer and back. We at first contacted Linda who provided us a quote a few months before the wedding of $330 but she suggested we call around and compare prices. She told us that the quote was in her notes and that we would receive that price, no need to book right away. When DH called back to book a month or two later, she indicated that the price had gone up (about $175) and would not honor the original quote. He spoke to the manager, Chris, who looked through all of the notes and explained that since gas prices had increased so drastically, the rental prices where now higher. However, since the quote was in her notes, he agreed to work with us on another price. In the end, we ended up paying $400. DH cant seem to remember exactly, he thinks it might have been cheaper. Like the trolley, the bus was exactly where they needed to be, when we needed them. They did not charge us by the hour, we were charged per trip, which worked to our advantage since they dropped our hotel guests off to the wedding, and then picked us up at the end of the night. 4 trips total.
Services Used: Transportation
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Anna Dominguez
Wedding:
11/10/2007
 
0.4 out of 5.0
They were the worst vendor that I have ever experienced! I worked with them for the limousine service from my house in the East Bay to SF, then from the church to the reception site. I also reserved the Rolls Royce to take me and my husband from the church to the reception. The only good thing I can say about this vendor is that their Rolls Royce was nice and on time to pick us up at the church. The limousine is another issue. My wedding coordinator and myself kept in contact with them to make sure the times were correct and everything was set in place, I even talked to them the day before our wedding to confirm details, as did our coordinator. On the day of the wedding, I called them to make sure they were on their way and they told me that no one was on their way. Then, they said they would call me right back. We had tons of family in from Miami and out of the country and needed limo transportation for myself and my bridal party, as for family also. They didn't call back right away, so I called them back, and they told me that the limo driver was barely leaving San Francisco because he thought the pickup time was 11 pm, not 11 am. I couldn't believe what I was hearing! Our pickup was at my home in Antioch, and we had to go to San Francisco, it was raining and I knew we didn't have time to wait for the driver to come. After all, I couldn't afford being late to my OWN wedding! I call them back and tell them that I do not want the driver to come because there is no point in him coming. They never apologized or showed any concern over the whole situation.

This situation caused a lot of stress and many of my family members visiting from out of town weren't even able to see my wedding ceremony because of this. My dad drove me and the bridal party to the church in my parents van, instead of in a limo. My visiting family members had to wait for other family to pick them up, but many of them were really late or did not see the ceremony at all. I was extremely upset and this whole situation could not have been worst! I would never recommend this company to anyone. If anything, I let people know that they are not good to work with.
Services Used: Transportation
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Stephania
Wedding:
7/7/2007
 
0.0 out of 5.0
Hiring this company was the one problem we had on our wedding day....I was so disappointed with them. Initially I was very excited because they had exactly the cars we were looking for - and they could accomodate our large wedding party. Well we had no idea what we were in for. It all started right before we left my home for the church. My family and I were in a '56 Rolls Royce...which by the way had NO air conditioning and the windows hardly rolled down (this was not disclosed to us prior to rental) all of my bridesmaids and other family were on a lrage charter bus....this piece of crap bus breaks down in the middle of our downtown and my wedding party is left stranded. All of this happened 20 minutes before the wedding. And this disgraceful company wouldn't even send a new car to pick them up - they told me they had nothing. B.S.!!!!!! So I had to have people leave the wedding to come pick up my poor wedding party who was waiting in the middle of the street...and if all this wasn't enough - on the way to the reception the drive had the audacity to ask my husband and I to pay him. YEAH RIGHT!!!! What a joke! We said no way, and you can have your boss call us. So they harassed my mother on the phone calling several times a day every day while we were on our honeymoon, asking her for money. I couldn't believe this, they send us a vehicle that breaks down, don't even try to help us andthen they want to get paid. Shame on them! Take some good advice and don't hire these people! STAY AWAY!!!
Services Used: Transportation
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