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New Jersey Limo Bus & Limousine

Fairfield , NJ
CONTACT US
CONTACT US

LOCATION

at the Utopia Wedding Center, 125 Clinton Road, Unit 4
Fairfield, NJ US 07004 (map)

PHONE

877-546-6287

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

New Jersey Limo Bus and Limousine is the area's leading provider of luxury transportation - providing an array of luxury limo buses, limousines, and elegant cars.
New Jersey Limo Bus and Limousine is the area's leading provider of luxury transportation - providing an array of luxury limo buses, limousines, and elegant cars. Read less
Transportation

PHOTOS

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INFO FOR TRANSPORTATION

What types of cars do you have in your fleet?
Classic Car, Limousine - SUV, Limousine - Standard, Limousine - Stretch, Motor Coach, Sedan, Shuttle
Do you have liability insurance?
Yes

REVIEWS

4.4
out of 5.0
4.5/5.0
4.2/5.0
4.3/5.0
4.5/5.0
4.4/5.0
Sort by
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Joann
Wedding:
6/15/2014
5.0/5.0
I booked my 30 passenger limo bus with Joe for my recent June wedding & he did a great job! Very friendly & professional! He gave us an amazing deal! The driver of the bus was very nice & professional & on time for everything. The bus ride was perfect & the inside of the bus was amazing & with plenty of champagne to go around!

If you want great deals & value then contact Joe!!!

Thank you!
I booked my 30 passenger limo bus with Joe for my recent June wedding & he did a great job! Very friendly & professional! Read more...
I booked my 30 passenger limo bus with Joe for my recent June wedding & he did a great job! Very friendly & professional! He gave us an amazing deal! The driver of the bus was very nice & professional & on time for everything. The bus ride was perfect & the inside of the bus was amazing & with plenty of champagne to go around!

If you want great deals & value then contact Joe!!!

Thank you! Read less
Services Used: Transportation
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Gloria
Wedding:
4/26/2014
5.0/5.0
NJ Limo Bus & Limousine everything was great, Thank you Joe, for such excellent service, they did a wonderful job for our wedding day and they exceeded our expectations! The drivers were excellent and came early to our multiple destinations. It was a good feeling knowing that our transportation was waiting for us instead of us waiting for them! we had two great drivers, Tom and Dave, which treat us great and they were so helpful and there were available for anything we needed, thank you again, and I will be recommending you guys to all my friends!!!! Thank you to NJ Limo Bus & Limousine for getting us safely and on time to our destinations.

Gloria & Tim
NJ Limo Bus & Limousine everything was great, Thank you Joe, for such excellent service, they did a wonderful job for our Read more...
NJ Limo Bus & Limousine everything was great, Thank you Joe, for such excellent service, they did a wonderful job for our wedding day and they exceeded our expectations! The drivers were excellent and came early to our multiple destinations. It was a good feeling knowing that our transportation was waiting for us instead of us waiting for them! we had two great drivers, Tom and Dave, which treat us great and they were so helpful and there were available for anything we needed, thank you again, and I will be recommending you guys to all my friends!!!! Thank you to NJ Limo Bus & Limousine for getting us safely and on time to our destinations.

Gloria & Tim Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
5.0/5.0
This was a great vendor! They were very responsive and made sure to understand every detail of our complicated itinerary for all of our different vehicles. Joe was great to work with and even upgraded our vehicles based on availability. We would highly recommend using this company.
This was a great vendor! They were very responsive and made sure to understand every detail of our complicated itinerary Read more...
This was a great vendor! They were very responsive and made sure to understand every detail of our complicated itinerary for all of our different vehicles. Joe was great to work with and even upgraded our vehicles based on availability. We would highly recommend using this company. Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
5.0/5.0
NJ Limo Bus & Limousine was so professional and friendly from the day we booked to our wedding day! My husband and I were confident that NJ Limo Bus & Limousine would do a wonderful job for our wedding day and they exceeded our expectations! The drivers were excellent and came early to our multiple destinations. It was a good feeling knowing that our transportation was waiting for us instead of us waiting for them! The limo bus was perfect for our wedding party, plenty of room for everyone to be comfortable. The Austen Princess Rolls Royce was classy and elegant, exactly what I was looking for! Thank you to NJ Limo Bus & Limousine for getting us safely and on time to our destinations.

Dan & Amanda
NJ Limo Bus & Limousine was so professional and friendly from the day we booked to our wedding day! My husband and I were Read more...
NJ Limo Bus & Limousine was so professional and friendly from the day we booked to our wedding day! My husband and I were confident that NJ Limo Bus & Limousine would do a wonderful job for our wedding day and they exceeded our expectations! The drivers were excellent and came early to our multiple destinations. It was a good feeling knowing that our transportation was waiting for us instead of us waiting for them! The limo bus was perfect for our wedding party, plenty of room for everyone to be comfortable. The Austen Princess Rolls Royce was classy and elegant, exactly what I was looking for! Thank you to NJ Limo Bus & Limousine for getting us safely and on time to our destinations.

Dan & Amanda Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
5.0/5.0
Our drivers were pleasant, helpful, and early. All of our vehicles looked awesome and everyone loved them. Joe did everything he could to make it easy on us. We felt very fortunate to have NJLIMOBUS AND LIMO doing our wedding- they went above and beyond what we expected!
Our drivers were pleasant, helpful, and early. All of our vehicles looked awesome and everyone loved them. Joe did Read more...
Our drivers were pleasant, helpful, and early. All of our vehicles looked awesome and everyone loved them. Joe did everything he could to make it easy on us. We felt very fortunate to have NJLIMOBUS AND LIMO doing our wedding- they went above and beyond what we expected! Read less
Services Used: Transportation
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Caren
Wedding:
10/26/2013
5.0/5.0
We were very pleased with the service and professionalism of NJ Limo and Bus. From our first meeting we were quoted a competitive price and treated with respect. We rented a large 56 passenger bus and a party bus for our wedding. Both vehicles were clean and had friendly drivers. NJ Limo and Bus even gave us a surprise champagne toast after the church ceremony. They called a week before the wedding to iron out any details and were skilled at talking to a stressed-out bride! I’m really glad we chose NJ Limo and Bus for our wedding day transportation needs.
We were very pleased with the service and professionalism of NJ Limo and Bus. From our first meeting we were quoted a Read more...
We were very pleased with the service and professionalism of NJ Limo and Bus. From our first meeting we were quoted a competitive price and treated with respect. We rented a large 56 passenger bus and a party bus for our wedding. Both vehicles were clean and had friendly drivers. NJ Limo and Bus even gave us a surprise champagne toast after the church ceremony. They called a week before the wedding to iron out any details and were skilled at talking to a stressed-out bride! I’m really glad we chose NJ Limo and Bus for our wedding day transportation needs. Read less
Services Used: Transportation
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Christina
Wedding:
10/12/2013
5.0/5.0
We hired New Jersey Limo Bus for usage of a party bus for the bridal party, and a coach bus to transport guests to/from the hotel. I was so worried about the coach bus transportation after buses from another company broke down during a friends wedding, but we were very pleased with the outcome from New Jersey Limo Bus as there were no issues! I felt even more comfortable as I was given the names and phone numbers of the drivers and the bus dispatcher the day before the wedding just in case there was a problem. The buses were clean and spacious, and the drivers were very respectful!
We hired New Jersey Limo Bus for usage of a party bus for the bridal party, and a coach bus to transport guests to/from Read more...
We hired New Jersey Limo Bus for usage of a party bus for the bridal party, and a coach bus to transport guests to/from the hotel. I was so worried about the coach bus transportation after buses from another company broke down during a friends wedding, but we were very pleased with the outcome from New Jersey Limo Bus as there were no issues! I felt even more comfortable as I was given the names and phone numbers of the drivers and the bus dispatcher the day before the wedding just in case there was a problem. The buses were clean and spacious, and the drivers were very respectful! Read less
Services Used: Transportation
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Private User
Wedding:
8/17/2013
5.0/5.0
I booked NJ Limo for my wedding. I had a 49 passenger bus and a Princess Rolls Royce and I'm sooo happy with my choices. My wedding was two weeks ago and my bridal party, brides parent and grooms parents cannot stop raving about this bus! It was the best idea ever. I highly recommend getting this bus for a big wedding party like min. I had 13 bridesmaids, 13 groomsmen, 2 flower girls and a ring bearer. It was awesome, I also have to comment on the drivers and the bus help! They were great and professional! I hear night mares about limo drivers and I did not expect the services I received from these three gentlemen.
Thanks soooo much for being a part of my wedding! I will always think of your company when it's needed!
Maria & Craig
I booked NJ Limo for my wedding. I had a 49 passenger bus and a Princess Rolls Royce and I'm sooo happy with my choices. Read more...
I booked NJ Limo for my wedding. I had a 49 passenger bus and a Princess Rolls Royce and I'm sooo happy with my choices. My wedding was two weeks ago and my bridal party, brides parent and grooms parents cannot stop raving about this bus! It was the best idea ever. I highly recommend getting this bus for a big wedding party like min. I had 13 bridesmaids, 13 groomsmen, 2 flower girls and a ring bearer. It was awesome, I also have to comment on the drivers and the bus help! They were great and professional! I hear night mares about limo drivers and I did not expect the services I received from these three gentlemen.
Thanks soooo much for being a part of my wedding! I will always think of your company when it's needed!
Maria & Craig Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I used them for my wedding & they were amazing - on time with everything, the party bus was awesome, they were extremely professional, just all around amazing! They exceeded all of our expectations - I would recommend them to everyone!! The owner Joe is awesome too - he was great with everything! 5++++
I used them for my wedding & they were amazing - on time with everything, the party bus was awesome, they were extremely Read more...
I used them for my wedding & they were amazing - on time with everything, the party bus was awesome, they were extremely professional, just all around amazing! They exceeded all of our expectations - I would recommend them to everyone!! The owner Joe is awesome too - he was great with everything! 5++++ Read less
Services Used: Transportation
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Pamela
Wedding:
6/22/2013
5.0/5.0
I had a big bridal party of 7 girls and 7 guys. So we need it a big limo or a party bus. I'm glad we chose the party bus it was very nice and when you have a wedding dress is hard to move around which I had no issue. In addition our driver Big Mac was great helping with my dress and when to come in at the church. Rachel our server on the bus great specially dealing with some of my grouchy bridesmaids. They were on time which is the most important thing for a bride. I would use their service again
I had a big bridal party of 7 girls and 7 guys. So we need it a big limo or a party bus. I'm glad we chose the party bus Read more...
I had a big bridal party of 7 girls and 7 guys. So we need it a big limo or a party bus. I'm glad we chose the party bus it was very nice and when you have a wedding dress is hard to move around which I had no issue. In addition our driver Big Mac was great helping with my dress and when to come in at the church. Rachel our server on the bus great specially dealing with some of my grouchy bridesmaids. They were on time which is the most important thing for a bride. I would use their service again Read less
Services Used: Transportation
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Melissa
Wedding:
11/17/2012
5.0/5.0
Thank you for an amazing time! We LOVED the Limo Bus. We had a blast with our bridal party!! Your prices are fantastic too! They really are the best around the Northern Jersey area! The Limo Bus was very large, clean, furnished beautifully and even had a bathroom!!! The staff is punctual and super friendly!!! Hands down...great service!!! THANK YOU again!!! :o)
Thank you for an amazing time! We LOVED the Limo Bus. We had a blast with our bridal party!! Your prices are fantastic Read more...
Thank you for an amazing time! We LOVED the Limo Bus. We had a blast with our bridal party!! Your prices are fantastic too! They really are the best around the Northern Jersey area! The Limo Bus was very large, clean, furnished beautifully and even had a bathroom!!! The staff is punctual and super friendly!!! Hands down...great service!!! THANK YOU again!!! :o) Read less
Services Used: Transportation
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Pete
Wedding:
11/10/2012
5.0/5.0
We just wanted to thank Joe and his team at NJ Limo Bus for the beautiful limo bus and the very accommodating driver.
We just wanted to thank Joe and his team at NJ Limo Bus for the beautiful limo bus and the very accommodating driver.
We just wanted to thank Joe and his team at NJ Limo Bus for the beautiful limo bus and the very accommodating driver. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Great staff.very punctual... Ask for Joe. They are very accommodating and professional.
Great staff.very punctual... Ask for Joe. They are very accommodating and professional.
Great staff.very punctual... Ask for Joe. They are very accommodating and professional. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I used Joe and NJ Limo Bus for my wedding this past November. Joe and his team did an amazing job. I got married right after hurricane sandy when there was a gas shortage in NJ and NJ Limo Bus was great! They were on time with gas! We used one of the rolls royce cars for the bride and groom, and one of the party busses for the wedding party. All the vehicles were clean and the bridal party loved them! The rolls royce was equipped with champagne and the party bus had a bar tender on it! It was an awesome ride to the wedding and reception! I would highly recommend using NJ Limo Bus for your wedding!
I used Joe and NJ Limo Bus for my wedding this past November. Joe and his team did an amazing job. I got married right Read more...
I used Joe and NJ Limo Bus for my wedding this past November. Joe and his team did an amazing job. I got married right after hurricane sandy when there was a gas shortage in NJ and NJ Limo Bus was great! They were on time with gas! We used one of the rolls royce cars for the bride and groom, and one of the party busses for the wedding party. All the vehicles were clean and the bridal party loved them! The rolls royce was equipped with champagne and the party bus had a bar tender on it! It was an awesome ride to the wedding and reception! I would highly recommend using NJ Limo Bus for your wedding! Read less
Services Used: Transportation
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Rebecca
Wedding:
10/7/2012
5.0/5.0
They were great! The driver showed up rite on time. He even walked with us while we were taking our pictures with an umbrella just in case it started to rain.
They were great! The driver showed up rite on time. He even walked with us while we were taking our pictures with an Read more...
They were great! The driver showed up rite on time. He even walked with us while we were taking our pictures with an umbrella just in case it started to rain. Read less
Services Used: Transportation
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Olivia
Wedding:
9/15/2012
5.0/5.0
A great wedding vendor. Safe driers, clean cars and never late! They do a great job for the clients, they come 100% recommended by us!
A great wedding vendor. Safe driers, clean cars and never late! They do a great job for the clients, they come 100% Read more...
A great wedding vendor. Safe driers, clean cars and never late! They do a great job for the clients, they come 100% recommended by us! Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
5.0/5.0
They were on-time, dressed professionally, had umbrellas ready since it was pouring rain on my wedding day!! They knew were to go and was super nice! I had bad experiences with limo companies in the past and was apprehensive to use any limo service....I would definitely use NJ Limo Bus for all events!!!
They were on-time, dressed professionally, had umbrellas ready since it was pouring rain on my wedding day!! They knew Read more...
They were on-time, dressed professionally, had umbrellas ready since it was pouring rain on my wedding day!! They knew were to go and was super nice! I had bad experiences with limo companies in the past and was apprehensive to use any limo service....I would definitely use NJ Limo Bus for all events!!! Read less
Services Used: Transportation
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Julianne
Wedding:
1/1/2012
5.0/5.0
NJ Limo bus was great to work with. We hired a limo bus for the bridal party, parents etc. My father and I were picked up in a car. They were on time and so professional. I would suggest them to anyone.
NJ Limo bus was great to work with. We hired a limo bus for the bridal party, parents etc. My father and I were picked up Read more...
NJ Limo bus was great to work with. We hired a limo bus for the bridal party, parents etc. My father and I were picked up in a car. They were on time and so professional. I would suggest them to anyone. Read less
Services Used: Transportation
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Kelly
Wedding:
10/8/2011
5.0/5.0
I am so pleased to have had the pleasure of finding out about Utopia Weddings. I walked in and was able to plan the rest of my wedding in one day. Judy (Invitations), Vivian (receptionist), Linda and Joe (transportation), Uni (flowers) and of course Joe and Annemarie in charge of it all were the most unbelievable, down to earth, fun group of people that i have ever met. Everyone was so helpful and made my wedding so easy to plan and i was able to relax and enjoy the whole process. I have told everyone about Utopia Weddings because i was truly blown away by everything they have done for me and how truly gracious they were to me. If i knew of them sooner i would have used the whole company to plan the whole wedding. My wedding was perfection because of the help of Utopia Weddings!!
I am so pleased to have had the pleasure of finding out about Utopia Weddings. I walked in and was able to plan the rest Read more...
I am so pleased to have had the pleasure of finding out about Utopia Weddings. I walked in and was able to plan the rest of my wedding in one day. Judy (Invitations), Vivian (receptionist), Linda and Joe (transportation), Uni (flowers) and of course Joe and Annemarie in charge of it all were the most unbelievable, down to earth, fun group of people that i have ever met. Everyone was so helpful and made my wedding so easy to plan and i was able to relax and enjoy the whole process. I have told everyone about Utopia Weddings because i was truly blown away by everything they have done for me and how truly gracious they were to me. If i knew of them sooner i would have used the whole company to plan the whole wedding. My wedding was perfection because of the help of Utopia Weddings!! Read less
Services Used: Flowers, Invitations, Rentals & Photobooths, Transportation
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dreams32
Wedding:
7/3/2011
5.0/5.0
The limo and bus we had were great – very clean and the drivers/attendant on the bus were professional. Joe worked with us to make sure we had the best deal for pricing and scheduling. We had a number of pick ups and locations throughout the day and we were on time for everything! Even the ceremony! It was great to know we had dependable drivers who knew where they were going. Definitely would recommend!
The limo and bus we had were great – very clean and the drivers/attendant on the bus were professional. Joe worked with us Read more...
The limo and bus we had were great – very clean and the drivers/attendant on the bus were professional. Joe worked with us to make sure we had the best deal for pricing and scheduling. We had a number of pick ups and locations throughout the day and we were on time for everything! Even the ceremony! It was great to know we had dependable drivers who knew where they were going. Definitely would recommend! Read less
Services Used: Transportation
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Yary
Wedding:
5/7/2011
5.0/5.0
I must say that New Jersey Limo Bus is the BEST limo/car service you can hire.....they are SUPER PUNCTUAL!!! They arrived early to my wedding and driver was super profesional :) I am so so so so happy with their service. We also used the company as a car service for the airport and I have to say it was great too!! :) VERY RELIABLE COMPANY.......will definitely keep hiring when needed :) New Jersey Limo Bus.....you cant hire anyone better!!! :)
I must say that New Jersey Limo Bus is the BEST limo/car service you can hire.....they are SUPER PUNCTUAL!!! They arrived Read more...
I must say that New Jersey Limo Bus is the BEST limo/car service you can hire.....they are SUPER PUNCTUAL!!! They arrived early to my wedding and driver was super profesional :) I am so so so so happy with their service. We also used the company as a car service for the airport and I have to say it was great too!! :) VERY RELIABLE COMPANY.......will definitely keep hiring when needed :) New Jersey Limo Bus.....you cant hire anyone better!!! :) Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Arrive early and on time, very professional. They did a great job for our wedding!
Arrive early and on time, very professional. They did a great job for our wedding!
Arrive early and on time, very professional. They did a great job for our wedding! Read less
Services Used: Transportation
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Deirdre
Wedding:
7/3/2010
5.0/5.0
What bus comes with a driver and a server?! We had both from Joe at Limo bus and it was great! We had a large wedding party plus parents of the bride and groom so we needed a bus....we have sufficient room for everyone and table with booth seats for the children. It was our own private party before the main event! And affordable!
What bus comes with a driver and a server?! We had both from Joe at Limo bus and it was great! We had a large wedding Read more...
What bus comes with a driver and a server?! We had both from Joe at Limo bus and it was great! We had a large wedding party plus parents of the bride and groom so we needed a bus....we have sufficient room for everyone and table with booth seats for the children. It was our own private party before the main event! And affordable! Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We are grateful to Utopia Wedding Center for providing us with excellent transportation services on our special day! The Rolls Royce was beautiful, met our expectations & looked fabulous in our photos! The flexibility of the services provided accommodated our needs as requested without any hesitations. Punctual & reliable!
We are grateful to Utopia Wedding Center for providing us with excellent transportation services on our special day! The Read more...
We are grateful to Utopia Wedding Center for providing us with excellent transportation services on our special day! The Rolls Royce was beautiful, met our expectations & looked fabulous in our photos! The flexibility of the services provided accommodated our needs as requested without any hesitations. Punctual & reliable! Read less
Services Used: Transportation
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loren1205
Wedding:
4/24/2010
5.0/5.0
Outstanding & wonderful company, have recomended to everyone i know & was very pleased with the sevice we recieved! Would definately use again.
Outstanding & wonderful company, have recomended to everyone i know & was very pleased with the sevice we recieved! Would Read more...
Outstanding & wonderful company, have recomended to everyone i know & was very pleased with the sevice we recieved! Would definately use again. Read less
Services Used: Transportation
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lmb2332
Wedding:
3/6/2010
5.0/5.0
all went well on time and courteous.
all went well on time and courteous.
all went well on time and courteous. Read less
Services Used: Transportation
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AlexMichelle09
Wedding:
9/5/2009
5.0/5.0
We chose NJ Limo Bus after witnessing first hand their service at our friend's wedding. They were very easy to work with, the limos were clean and most importantly, they were on time!!! We highly recommend them!
We chose NJ Limo Bus after witnessing first hand their service at our friend's wedding. They were very easy to work with, Read more...
We chose NJ Limo Bus after witnessing first hand their service at our friend's wedding. They were very easy to work with, the limos were clean and most importantly, they were on time!!! We highly recommend them! Read less
Services Used: Transportation
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Mrs Viss
Wedding:
8/8/2008
5.0/5.0
Got a great price! Limo was on time. No complaints.
Got a great price! Limo was on time. No complaints.
Got a great price! Limo was on time. No complaints. Read less
Services Used: Transportation
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Melissa
Wedding:
8/3/2008
5.0/5.0
We booked our limos late in the wedding planning process but they accommodated us without a problem. Their prices are great and we were totally pleased with the quality of our selections. The limos are very clean and the drivers were very professional.
We booked our limos late in the wedding planning process but they accommodated us without a problem. Their prices are Read more...
We booked our limos late in the wedding planning process but they accommodated us without a problem. Their prices are great and we were totally pleased with the quality of our selections. The limos are very clean and the drivers were very professional. Read less
Services Used: Transportation
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happybride
Wedding:
8/2/2008
5.0/5.0
I have heard NIGHTMARE stores about wedding day transportation, but this place gave me no worries. In fact, they went above and beyond. We rented the 35 person limo bus and it worked perfectly with our over sized wedding party. They have GPS so they don't get loss and they include a waitress on the limo bus that serves drinks to your wedding party. We had a great time on our wa to our reception largely because they gave us nothing to worry about.
I have heard NIGHTMARE stores about wedding day transportation, but this place gave me no worries. In fact, they went Read more...
I have heard NIGHTMARE stores about wedding day transportation, but this place gave me no worries. In fact, they went above and beyond. We rented the 35 person limo bus and it worked perfectly with our over sized wedding party. They have GPS so they don't get loss and they include a waitress on the limo bus that serves drinks to your wedding party. We had a great time on our wa to our reception largely because they gave us nothing to worry about. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Our limobus was modern and clean and the staff were very helpful. The Excalibur was so much fun, and our guests enjoyed the shuttle service from our hotel to our venue. Professional and punctual service.
Our limobus was modern and clean and the staff were very helpful. The Excalibur was so much fun, and our guests enjoyed Read more...
Our limobus was modern and clean and the staff were very helpful. The Excalibur was so much fun, and our guests enjoyed the shuttle service from our hotel to our venue. Professional and punctual service. Read less
Services Used: Transportation
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Linette
Wedding:
6/7/2008
5.0/5.0
A+ ~ NJ Limo bus was great from the start, always professional and super accomodating. Their cars were emaculate, well kept, brand new, clean, etc. Unfortunately it was such a hot day of our wedding day and the Rolls Royce I got wasnt the bet choice for a day like ours, and the bus we got for the bridal party had a mishap with their air conditioning. Well NJ Limo Bus got a brand new bus for us and a chrysler 300 for the bride and groom. Joe felt so bad he is also refunding us some money for our troubles. Even though we had the air conditioning issue, they acted professional and more than fixed the problem, which to me is good service from a good business. Above all we were on time all day and were taken where ever we needed to go!
A+ ~ NJ Limo bus was great from the start, always professional and super accomodating. Their cars were emaculate, well Read more...
A+ ~ NJ Limo bus was great from the start, always professional and super accomodating. Their cars were emaculate, well kept, brand new, clean, etc. Unfortunately it was such a hot day of our wedding day and the Rolls Royce I got wasnt the bet choice for a day like ours, and the bus we got for the bridal party had a mishap with their air conditioning. Well NJ Limo Bus got a brand new bus for us and a chrysler 300 for the bride and groom. Joe felt so bad he is also refunding us some money for our troubles. Even though we had the air conditioning issue, they acted professional and more than fixed the problem, which to me is good service from a good business. Above all we were on time all day and were taken where ever we needed to go! Read less
Services Used: Transportation
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Alees
Wedding:
5/24/2008
5.0/5.0
We rented the 34 passenger limo bus & a 10 passenger limo for our wedding. NJ Limo bus was an incredible vendor that we have recommended to several people thus far. With a 23 person bridal party, NJ Limo bus gave us the incredible option of driving our entire wedding party together in this modern & very exquisite bus option. Several of our non bridal party members had to peak in and see this modern bling bling limo and they all said, "Wow- never seen anything like that before". The driver and the attendant were extra courteous. I even have a picture of the driver escorting me down the stairs of the bus right before the ceremony. The owners of the company were a pleasure to deal with. Very professional & courteous. We would 100% rent from NJ Limo company again in the future.
We rented the 34 passenger limo bus & a 10 passenger limo for our wedding. NJ Limo bus was an incredible vendor that we Read more...
We rented the 34 passenger limo bus & a 10 passenger limo for our wedding. NJ Limo bus was an incredible vendor that we have recommended to several people thus far. With a 23 person bridal party, NJ Limo bus gave us the incredible option of driving our entire wedding party together in this modern & very exquisite bus option. Several of our non bridal party members had to peak in and see this modern bling bling limo and they all said, "Wow- never seen anything like that before". The driver and the attendant were extra courteous. I even have a picture of the driver escorting me down the stairs of the bus right before the ceremony. The owners of the company were a pleasure to deal with. Very professional & courteous. We would 100% rent from NJ Limo company again in the future. Read less
Services Used: Transportation
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agonzalez918
Wedding:
11/10/2007
5.0/5.0
I was very happy with our 34 passengar limo bus. It allowed our wedding party and parents to fit together comfortably and was very nice inside. We also loved the champagne and red carpet waiting for us outside the church after the ceremony. Would definitely recommend.
I was very happy with our 34 passengar limo bus. It allowed our wedding party and parents to fit together comfortably and Read more...
I was very happy with our 34 passengar limo bus. It allowed our wedding party and parents to fit together comfortably and was very nice inside. We also loved the champagne and red carpet waiting for us outside the church after the ceremony. Would definitely recommend. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
4.9/5.0
Great staff
Extremely accommodating
Very professional service
Great staff
Extremely accommodating
Very professional service
Great staff
Extremely accommodating
Very professional service Read less
Services Used: Transportation
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Jenna
Wedding:
12/8/2012
4.9/5.0
Thank you, thank you, thank you NJ Limo Bus! One of my greatest anxieties about my wedding day was regarding the limos… Are they going to pick up me on time? Are they going to get lost? Will I make it to the church on time? But, NJ Limo Bus put my worries to ease and exceeded my expectations! You are so easy to work with, your cars are immaculate, and your drivers are wonderful! Thank you for being such an important part of our special day!
Thank you, thank you, thank you NJ Limo Bus! One of my greatest anxieties about my wedding day was regarding the limos… Read more...
Thank you, thank you, thank you NJ Limo Bus! One of my greatest anxieties about my wedding day was regarding the limos… Are they going to pick up me on time? Are they going to get lost? Will I make it to the church on time? But, NJ Limo Bus put my worries to ease and exceeded my expectations! You are so easy to work with, your cars are immaculate, and your drivers are wonderful! Thank you for being such an important part of our special day! Read less
Services Used: Transportation
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Kristy
Wedding:
4/14/2012
4.9/5.0
LOVED our Party Bus for our wedding! So much fun, great driver! Also loved our limo. Service was great!
LOVED our Party Bus for our wedding! So much fun, great driver! Also loved our limo. Service was great!
LOVED our Party Bus for our wedding! So much fun, great driver! Also loved our limo. Service was great! Read less
Services Used: Transportation
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Private User
Wedding:
4/25/2014
4.8/5.0
They were great. The driver, Doug, was the best. He made a personal stop for my groomsmen, then we had to take two potty breaks for our flower girl and jr. Bridesmaid and he was very understanding and pulled over ASAP. He helped my wife on and off the bus and he made sure that we were happy with everything. I would hire them again and ask for Doug and Doug only
They were great. The driver, Doug, was the best. He made a personal stop for my groomsmen, then we had to take two potty Read more...
They were great. The driver, Doug, was the best. He made a personal stop for my groomsmen, then we had to take two potty breaks for our flower girl and jr. Bridesmaid and he was very understanding and pulled over ASAP. He helped my wife on and off the bus and he made sure that we were happy with everything. I would hire them again and ask for Doug and Doug only Read less
Services Used: Transportation
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Cristina
Wedding:
2/25/2012
4.8/5.0
Great limo company but a little overpriced.
Great limo company but a little overpriced.
Great limo company but a little overpriced. Read less
Services Used: Transportation
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Christina
Wedding:
8/27/2011
4.8/5.0
Great service, great fleet of cars. The limo arrived for our wedding on time (actually, he arrived EARLY!!!) and clean. The driver, I can't remember his name, but he's a Latin gentleman was so nice and kind and made all of us feel calm despite the wedding chaos (not to mention our wedding was the weekend of Hurricane Irene).
Great service, great fleet of cars. The limo arrived for our wedding on time (actually, he arrived EARLY!!!) and clean. Read more...
Great service, great fleet of cars. The limo arrived for our wedding on time (actually, he arrived EARLY!!!) and clean. The driver, I can't remember his name, but he's a Latin gentleman was so nice and kind and made all of us feel calm despite the wedding chaos (not to mention our wedding was the weekend of Hurricane Irene). Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
4.4/5.0
My driver was very patient, although we we were a slightly rowdy bunch. I am so very grateful that we were able to get everywhere on time because of his efforts. Smiled and was also a very safe driver. No issues at all!!! Book them FAST!
My driver was very patient, although we we were a slightly rowdy bunch. I am so very grateful that we were able to get Read more...
My driver was very patient, although we we were a slightly rowdy bunch. I am so very grateful that we were able to get everywhere on time because of his efforts. Smiled and was also a very safe driver. No issues at all!!! Book them FAST! Read less
Services Used: Transportation
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mena1277
Wedding:
4/4/2009
4.3/5.0
The day of service went well. Our driver was very attentive and added on a few extra stops for us too. Needed to brush up on directions because he attempted to go a very long way to our reception, but we corrected that. Very nice though and our Escalade was great... and very clean too!!!

Responsiveness: It was very hard to communicate with the company once we left our deposit. Sent a fax and just wanted to confirm that they received it and it took 2 emails and 2 phone calls. That was annoying.
The day of service went well. Our driver was very attentive and added on a few extra stops for us too. Needed to brush up Read more...
The day of service went well. Our driver was very attentive and added on a few extra stops for us too. Needed to brush up on directions because he attempted to go a very long way to our reception, but we corrected that. Very nice though and our Escalade was great... and very clean too!!!

Responsiveness: It was very hard to communicate with the company once we left our deposit. Sent a fax and just wanted to confirm that they received it and it took 2 emails and 2 phone calls. That was annoying. Read less
Services Used: Transportation
New Jersey Limo Bus & Limousine responded with the following comments:

We are please to hear that the day of service went well. We pride ourselves on excellent, client-centered service. I was, however, disappointed to hear that there was a slight issue with responsiveness. I believe at the time of your wedding (early April of 2009) we were experiencing fax machine issues, as our fax/copier system was replaced in May of 2009. Again, I apologize for any inconvenience that occurred. Our staff is generally VERY attentive at immediately returning calls and facilitating communication.
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Michelle
Wedding:
5/25/2008
4.3/5.0
They provided what we were looking for and for a reasonable price. One driver was great, the other was okay. He kept telling us how much time we had left and that if we went over, we would have to pay. Towards the end of our contract time, he made me nervous and I kept checking the time to make sure we did not go over - I felt like, if we went overtime even 5 minutes, he would charge us. Thankfully we did not and they did not charge us. We took pictures outside our reception site at a park nearby. Instead of offering to drive us to the reception, he let us take our stuff out of the limo and we walked to the reception (5 minutes away). I know it was not far, but the gesture would have been appreciated.

Pros: The company is good for getting you from point A to B. They were reasonable and negotiated.
Cons: Not offering to drive us to reception site from the park since we would be in overtime
They provided what we were looking for and for a reasonable price. One driver was great, the other was okay. He kept Read more...
They provided what we were looking for and for a reasonable price. One driver was great, the other was okay. He kept telling us how much time we had left and that if we went over, we would have to pay. Towards the end of our contract time, he made me nervous and I kept checking the time to make sure we did not go over - I felt like, if we went overtime even 5 minutes, he would charge us. Thankfully we did not and they did not charge us. We took pictures outside our reception site at a park nearby. Instead of offering to drive us to the reception, he let us take our stuff out of the limo and we walked to the reception (5 minutes away). I know it was not far, but the gesture would have been appreciated.

Pros: The company is good for getting you from point A to B. They were reasonable and negotiated.
Cons: Not offering to drive us to reception site from the park since we would be in overtime Read less
Services Used: Transportation
New Jersey Limo Bus & Limousine responded with the following comments:

Thank you for your comments. I am pleased to hear that you were satisfied with our services. Regarding the issue of overtime, please know that we do our very best to work with our clients. As a courtesy, we generally offer a 20 minute grace period. Specifically, if a client's overtime is less than twenty minutes, we do not charge the client an additional fee. It is also our goal to be transparent in our fees and booking process. We feel that being upfront and avoiding hidden charges or surcharges is the best practice for all parties - the client and our business.

Thanks again for your feedback. Best wishes in your marriage!
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Chessa
Wedding:
9/13/2008
4.0/5.0
The limos were beautiful and arrived right on time. The drivers were so friendly and personable (especially important as a nervous bride on her way to the church). I especially loved the champagne they had waiting for me, my husband, and our wedding party after the ceremony.

I did not, however, find that they were super responsive after our initial phonecall to them to secure the date so my husband and I had to manage that a little bit to make sure that we were all set to go. I would totatlly suggest hiring them, though, because the limos were great and the drivers were great, too.
The limos were beautiful and arrived right on time. The drivers were so friendly and personable (especially important as a Read more...
The limos were beautiful and arrived right on time. The drivers were so friendly and personable (especially important as a nervous bride on her way to the church). I especially loved the champagne they had waiting for me, my husband, and our wedding party after the ceremony.

I did not, however, find that they were super responsive after our initial phonecall to them to secure the date so my husband and I had to manage that a little bit to make sure that we were all set to go. I would totatlly suggest hiring them, though, because the limos were great and the drivers were great, too. Read less
Services Used: Transportation
New Jersey Limo Bus & Limousine responded with the following comments:

We are glad to hear that you were pleased with the punctual and courteous service. In your review, you commented on the responsiveness of our office.

We are pleased to announce that since 2008 (the time of your wedding), constant improvements have continued to occur in our office and our office staff is now amazing at responding to our clients. Our clients are the reason we are there and we look to provide unsurpassed service in every way.

Thanks for your constructive feedback and please let us know if you ever need car service, airport transfers, or service for an evening out. We honor our former customers with competitive pricing because we value your patronage. Best wishes to you and your husband - I hope our paths cross again in the future!
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krystytobias
Wedding:
5/28/2011
3.0/5.0
NJ Limo Bus is a great company -- they came early for pick up, everything ran on time, the car was beautiful and the driver was very helpful and professional. My only complaint is regarding the service leading up to the day-of. I guess there are two ladies taking care of the administrative work, but it seems like they don't communicate with each other. I would get one call from Lady 1 regarding one thing, and 10 minutes later, Lady 2 calls me regarding the same thing.............Otherwise, all went well!
NJ Limo Bus is a great company -- they came early for pick up, everything ran on time, the car was beautiful and the Read more...
NJ Limo Bus is a great company -- they came early for pick up, everything ran on time, the car was beautiful and the driver was very helpful and professional. My only complaint is regarding the service leading up to the day-of. I guess there are two ladies taking care of the administrative work, but it seems like they don't communicate with each other. I would get one call from Lady 1 regarding one thing, and 10 minutes later, Lady 2 calls me regarding the same thing.............Otherwise, all went well! Read less
Services Used: Transportation
New Jersey Limo Bus & Limousine responded with the following comments:

I have read your (Krysty's) comments regarding the office staff . Our office administrator was training a new staff member and it was her first week of work. In an effort to avoid ANY mistakes or errors, you were contacted again to verify all of the information and assure that the directives were complete.

A wedding day is a momentous occasion, if not a once in a lifetime event, and our staff certainly understands its importance. We take every step possible to avoid a mistake and confirm and even reconfirm all information.

I also read that our staff was professional and EARLY! A 3.0 out of 5.0 seems like a very harsh score if the only matter that was wrong was that the staff called again to verify information. If you agree with me, I would kindly ask you to reconsider your score, as brides take these scores very seriously when choosing a luxury transportation provider. Our reputation, as an A rated company on the Better Business Bureau and as the leading limousine provider in the area, is something that we have worked hard to earn and maintain.

I apologize if this matter inconvenienced you. Some brides would be grateful for our attention to detail and some may find it a nuisance. Our focus is always excellent, client-centered service and we do our very best to assure that all information is always correct for your wedding day.
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Anonymous
Wedding:
9/29/2012
2.2/5.0
After final payment dealing with NJ Limo Bus was questionable. I was told to email my itinerary for my wedding to the reservations@newjerseylimobus.com
njlimobus email address and did so as soon as I signed the contract and submitted payment. When I called two months later and spoke to Cathy, she did not have my itinerary on file and I had to email it again. Needless to say sending anything to that email address is like sending it to a black hole. Now two weeks before my wedding I needed to make a change to the itinerary. I emailed NJ limo bus with the change, called and spole to Cathy letting her know that I just sent the email and to please print it and place it on file. She told me they were so busy with all the other weddings/events that it's best if I call the Friday before my wedding (very nice woman but who tells a bride to call the Friday before her wedding to reconfirm something she's confirming NOW). Anyway the Friday of my wedding comes and as many brides, I had things to do and did not call until 7pm. When we called and spoke to Joe Brasco he was rude, abrasive and asked why we were calling at 7pm on a Friday and that we would have to call him in at 10 the morning. My maid of honor called exactly at 10, of course he did not have the revised itinerary that was emailed 2 weeks prior. He proceeded to be extremely rude to my maid of honor and told her he has 5 girls working in his office and they don't make mistakes. Then he said we did not do what we were supposed to do by calling earlier on Friday. Mr. Brasco was the worst experience of my wedding day. The only saving grace was that his Limo drivers were amazing. Andy drove our rolls and was pleasant, engaging and very professional. The limo driver who's name I don't recall was just as nice and they did arrive on time. if it were not for these two there would be no stars in this rating.
After final payment dealing with NJ Limo Bus was questionable. I was told to email my itinerary for my wedding to the Read more...
After final payment dealing with NJ Limo Bus was questionable. I was told to email my itinerary for my wedding to the reservations@newjerseylimobus.com
njlimobus email address and did so as soon as I signed the contract and submitted payment. When I called two months later and spoke to Cathy, she did not have my itinerary on file and I had to email it again. Needless to say sending anything to that email address is like sending it to a black hole. Now two weeks before my wedding I needed to make a change to the itinerary. I emailed NJ limo bus with the change, called and spole to Cathy letting her know that I just sent the email and to please print it and place it on file. She told me they were so busy with all the other weddings/events that it's best if I call the Friday before my wedding (very nice woman but who tells a bride to call the Friday before her wedding to reconfirm something she's confirming NOW). Anyway the Friday of my wedding comes and as many brides, I had things to do and did not call until 7pm. When we called and spoke to Joe Brasco he was rude, abrasive and asked why we were calling at 7pm on a Friday and that we would have to call him in at 10 the morning. My maid of honor called exactly at 10, of course he did not have the revised itinerary that was emailed 2 weeks prior. He proceeded to be extremely rude to my maid of honor and told her he has 5 girls working in his office and they don't make mistakes. Then he said we did not do what we were supposed to do by calling earlier on Friday. Mr. Brasco was the worst experience of my wedding day. The only saving grace was that his Limo drivers were amazing. Andy drove our rolls and was pleasant, engaging and very professional. The limo driver who's name I don't recall was just as nice and they did arrive on time. if it were not for these two there would be no stars in this rating. Read less
Services Used: Transportation
New Jersey Limo Bus & Limousine responded with the following comments:

First, I am glad to hear that you found our drivers to be courteous and professional. Our drivers are among the most experienced and safest in the industry. They go thru an extensive training process and they love what they do. We are glad to hear that they were engaging and punctual.

We recognize the importance of one's wedding day. As this is an extremely special and momentous occasion, we take many steps to make certain that the itinerary and details are accurate.

At the time you made your initial reservation, we ask for an estimated block of time. We then ask you to complete a written itinerary sheet that details stop-by-stop where the vehicle should be. This itinerary serves as a blueprint for your wedding day. We ask you to make a final confirmation of the details of your reservation within 10 days of the event.

We have this process streamlined so that there is no confusion and little inconvenience. I am sorry that you found this process to be bothersome. We always aim to please our clients and I am sorry this was not the case.

You are certainly entitled to your opinion. It seems that a 2.2 rating is seemingly minimal, especially when all services provided on your wedding day were on-time and extremely professional.

We appreciate your feedback and wish you all the best.
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jessica
Wedding:
2/11/2011
2.1/5.0
Don't get me wrong the limo's are beautiful, they showed up on time, got me from point A to point B, but customer service wasn't the greatest. Huge lack in communication which cost us a lot of money...
Don't get me wrong the limo's are beautiful, they showed up on time, got me from point A to point B, but customer service Read more...
Don't get me wrong the limo's are beautiful, they showed up on time, got me from point A to point B, but customer service wasn't the greatest. Huge lack in communication which cost us a lot of money... Read less
Services Used: Transportation
New Jersey Limo Bus & Limousine responded with the following comments:

I am sorry to hear that there was an issue regarding cost. I know that we have spoken since your wedding day and made an effort to remedy any problem with communication that occurred.

I hope our efforts restore your confidence in our service. We always strive to be professional and client-focused. Please let us know if at some future date you may need transportation for an evening out, a car service, airport transfer, concert, tailgating or other event. We very much appreciate your feedback and honor our former clients with amazing pricing in appreciation for your patronage. Best wishes to you and your husband in your marriage, my apologies for any confusion that may have occurred, and please let us know if we can be of assistance or service to you in the future.
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Melissa
Wedding:
2/16/2014
1.5/5.0
Worst limo company ever!! I booked my bus with them for my wedding and anything and everything that could go wrong did. The bus driver was rude, ate all of our snacks that we brought on the bus. The bus stalled about three times in the middle of the road. We got no red carpet and the complimentary champagne bottles were not offered to us we had to ask for them. We were supposed to have water and soda on the bus and no one even told us where they were. Our bus was also supposed to come with an extra person on the bus as a server yet there was no one there and it was disgusting dirty it was never washed before our wedding. When I called the company after my wedding I spoke to Joe to tell him my problem and he started laughing and basically called me liar saying that I have a long list of problems not just one thing I'm complaining about and that his driver has been with him for years and he's never had a problem with him and since he didn't report anything it's hard for him to believe what I'm saying. I had a bus load of people that can agree with every single thing I was saying yet he believed his driver over me. He then had me speak to someone else that handles issues like this and she told me she would look into it and get back to me. Well it's been about a month and I have yet to hear back from anyone. Stay away from this company!!
Worst limo company ever!! I booked my bus with them for my wedding and anything and everything that could go wrong did. Read more...
Worst limo company ever!! I booked my bus with them for my wedding and anything and everything that could go wrong did. The bus driver was rude, ate all of our snacks that we brought on the bus. The bus stalled about three times in the middle of the road. We got no red carpet and the complimentary champagne bottles were not offered to us we had to ask for them. We were supposed to have water and soda on the bus and no one even told us where they were. Our bus was also supposed to come with an extra person on the bus as a server yet there was no one there and it was disgusting dirty it was never washed before our wedding. When I called the company after my wedding I spoke to Joe to tell him my problem and he started laughing and basically called me liar saying that I have a long list of problems not just one thing I'm complaining about and that his driver has been with him for years and he's never had a problem with him and since he didn't report anything it's hard for him to believe what I'm saying. I had a bus load of people that can agree with every single thing I was saying yet he believed his driver over me. He then had me speak to someone else that handles issues like this and she told me she would look into it and get back to me. Well it's been about a month and I have yet to hear back from anyone. Stay away from this company!! Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
1.2/5.0
We hired NJ Limobus for our wedding on 7/27. We contracted 2 off-white vehicles. On our wedding day, 1 off-white & 1 pure white vehicle showed up. On any other day maybe this wouldnt be a big deal. But after spending over $30,000 to have our perfect wedding - its kind of a big deal. It looked like we hired some limo guy off the street last minute - Why else would we have non-matching limos? We ended up skipping our pictures beside the limos as it looked tacky. To top it all off, the driver who drove my husband and I from the Church to the Reception venue felt the need to talk to my husband about sports cars...The entire ride. No "we just got married, let's enjoy the ride bliss"... The driver is talking how he really likes the new mustang.... Definitely would not recommend.
We hired NJ Limobus for our wedding on 7/27. We contracted 2 off-white vehicles. On our wedding day, 1 off-white & 1 pure Read more...
We hired NJ Limobus for our wedding on 7/27. We contracted 2 off-white vehicles. On our wedding day, 1 off-white & 1 pure white vehicle showed up. On any other day maybe this wouldnt be a big deal. But after spending over $30,000 to have our perfect wedding - its kind of a big deal. It looked like we hired some limo guy off the street last minute - Why else would we have non-matching limos? We ended up skipping our pictures beside the limos as it looked tacky. To top it all off, the driver who drove my husband and I from the Church to the Reception venue felt the need to talk to my husband about sports cars...The entire ride. No "we just got married, let's enjoy the ride bliss"... The driver is talking how he really likes the new mustang.... Definitely would not recommend. Read less
Services Used: Transportation
New Jersey Limo Bus & Limousine responded with the following comments:

We appreciate you taking the time to offer your feedback. It is always our aim to surpass our client's expectations. Although we take great pride in that most all of our clients are exceedingly pleased with our services, sadly this does not seem to have occurred. As this comment does not note a date of service or a name, it is not possible for me to reference the details of your file. I would certainly like to address this issue with you. Feel free to contact me, Ann, at 973-575-8899 or ann@newjerseylimobus.com. I am the individual who oversees and manages all customer service issues.

In reference to your comments about the driver's 'small talk', our drivers go thru an extensive and rigorous training process. This training process includes professionalism and appropriate courtesy. You have our apologies if this conversation was bothersome.

Again, i hope to hear from you.
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kittykat956
Wedding:
11/7/2009
0.6/5.0
Horrible! When we booked them in May they were great. They were very helpful before we booked them they were able to get in touch with them very easily. Once we booked them everything changed. Exactly one month before our wedding we came across a potential travel issue for the bus due to a detour right in the middle of our travel route. I called the town and state police to make sure that the bus was able to travel in the detour area and to fins out whatever info I could. Well, I contacted the owner Joe that same day because I knew that this was going to take time to work out. I spoke to him and he told me to e-mail him all of the info and give him a few days to do some research. So I did. 10 days later I still had not heard from him I called him. He said oh I must have missed our e-mail can you please send it to me again. So I did. I sent it and then got an e-mail back that said they would take care of it and not to worry. They would be in touch. Well another 10 days went by and we hadn't heard from them so I called them back. Joe told me that he might have to change the driver from whom we had originally picked but that they had everything under control. I told him that I needed to know what to do with the itinerary because I didn't know what the travel time would be for the bus now due to the detour and he just gave me a number to call. So I did. I spoke to a women there and she just said to add some extra time where we could to account for that additional travel time but that she didn't know how long the drive was. So I had my Dad drive the detour to see how long it was by car and then I would just add some time onto that. I didn't know what else to do. So it took my Dad 45 minutes to do the drive so I added 15 minutes to the drive. On top of that I added an extra 30 minutes of time after the church ceremony and 30 minutes travel time between the church and my home. On top of that I had us arriving at the reception site 15 minutes earlier than we needed to be off the bus. So they arrived at my husbands home and hour early. He went out to ask why they were here so early and he was told that they get here early just in case anyone wants to leave early but that the time on the bus starts once the bus leaves his home to the first stop. Well he knew that if he left at that time we would be WAY over time so they continued to take pictures at his home. They got on the bus at the scheduled time. They began to drive in the wrong direction to the church so my husband sat in the front seat with them to get them to the church correctly. They arrived at the church exactly at the scheduled time. The drive then told my husband that he didn't have me listed as a pick up. So he gave the driver my address and sent him on his way. It only take 15 minutes from my home to the church and it took them an hour!!!! They picked me up 30 minutes later that they were suppose to. They picked me up at the time my ceremony was to start. So once again we had someone else sit up front with the driver to get us back to the church. It only took 15 minutes to the church but we were already late. By the time we lined up and got started we were starting 30 minutes late. We went thru the ceremony and were so behind schedule we didn't take many pictures at the church and got back in the bus to head to our reception. My Dad had to ride with us because the driver said his GPS wasn't working. So we get to the reception site 30 min later than I had scheduled. I honestly had us scheduled to get there late so that we could take pictures but now it was even worse since we didn't even get to take pictures! The driver told my Dad to tell Joe that he got lost and not to charge us the overtime. So when we get back from our honeymoon I called to complain. Well, the first girl I spoke to was very nice and understanding and told me yes I can see all of the places we made mistakes. So she told me she was going to have someone else call me that night. No on did. So I called the next day and spoke to Joe. He wouldn't let me speak and everytime I told him what went wrong he come up with an excuse. He told me that he needed to speak to the driver and get back to me the next day. So by 4:00 the next day NO ONE had called me. So I called them. I spoke to another women and she told me she was going to have someone call me. So the dispatcher from that day called me and basically blamed us for the driver being late. That there was a locked gate to get to my development. There isn't a gate to get to my home. I explained to him that the driver called me lost and that he was in the wrong development but he once again blamed me for the driver being lost due to his GPS not working. I said well don't they have a map or don't you guys do some research on where you are going to make sure that your drivers are informed and he told me, I quote "I have been a driver for 14 years and I have always relied on my GPS 100% of the time and 100% of the time they work." Well not for nothing GPS haven't been around for 14 years!!! So he then told me that he is sending this to his lawyer because we are "lucky" that we didn't get charged overtime because this was all our fault!!!!! Don't use this company. They are horrible. I have NEVER heard of a company not preparing before a limo service. Especially when I told you that there may be issues.
Horrible! When we booked them in May they were great. They were very helpful before we booked them they were able to get Read more...
Horrible! When we booked them in May they were great. They were very helpful before we booked them they were able to get in touch with them very easily. Once we booked them everything changed. Exactly one month before our wedding we came across a potential travel issue for the bus due to a detour right in the middle of our travel route. I called the town and state police to make sure that the bus was able to travel in the detour area and to fins out whatever info I could. Well, I contacted the owner Joe that same day because I knew that this was going to take time to work out. I spoke to him and he told me to e-mail him all of the info and give him a few days to do some research. So I did. 10 days later I still had not heard from him I called him. He said oh I must have missed our e-mail can you please send it to me again. So I did. I sent it and then got an e-mail back that said they would take care of it and not to worry. They would be in touch. Well another 10 days went by and we hadn't heard from them so I called them back. Joe told me that he might have to change the driver from whom we had originally picked but that they had everything under control. I told him that I needed to know what to do with the itinerary because I didn't know what the travel time would be for the bus now due to the detour and he just gave me a number to call. So I did. I spoke to a women there and she just said to add some extra time where we could to account for that additional travel time but that she didn't know how long the drive was. So I had my Dad drive the detour to see how long it was by car and then I would just add some time onto that. I didn't know what else to do. So it took my Dad 45 minutes to do the drive so I added 15 minutes to the drive. On top of that I added an extra 30 minutes of time after the church ceremony and 30 minutes travel time between the church and my home. On top of that I had us arriving at the reception site 15 minutes earlier than we needed to be off the bus. So they arrived at my husbands home and hour early. He went out to ask why they were here so early and he was told that they get here early just in case anyone wants to leave early but that the time on the bus starts once the bus leaves his home to the first stop. Well he knew that if he left at that time we would be WAY over time so they continued to take pictures at his home. They got on the bus at the scheduled time. They began to drive in the wrong direction to the church so my husband sat in the front seat with them to get them to the church correctly. They arrived at the church exactly at the scheduled time. The drive then told my husband that he didn't have me listed as a pick up. So he gave the driver my address and sent him on his way. It only take 15 minutes from my home to the church and it took them an hour!!!! They picked me up 30 minutes later that they were suppose to. They picked me up at the time my ceremony was to start. So once again we had someone else sit up front with the driver to get us back to the church. It only took 15 minutes to the church but we were already late. By the time we lined up and got started we were starting 30 minutes late. We went thru the ceremony and were so behind schedule we didn't take many pictures at the church and got back in the bus to head to our reception. My Dad had to ride with us because the driver said his GPS wasn't working. So we get to the reception site 30 min later than I had scheduled. I honestly had us scheduled to get there late so that we could take pictures but now it was even worse since we didn't even get to take pictures! The driver told my Dad to tell Joe that he got lost and not to charge us the overtime. So when we get back from our honeymoon I called to complain. Well, the first girl I spoke to was very nice and understanding and told me yes I can see all of the places we made mistakes. So she told me she was going to have someone else call me that night. No on did. So I called the next day and spoke to Joe. He wouldn't let me speak and everytime I told him what went wrong he come up with an excuse. He told me that he needed to speak to the driver and get back to me the next day. So by 4:00 the next day NO ONE had called me. So I called them. I spoke to another women and she told me she was going to have someone call me. So the dispatcher from that day called me and basically blamed us for the driver being late. That there was a locked gate to get to my development. There isn't a gate to get to my home. I explained to him that the driver called me lost and that he was in the wrong development but he once again blamed me for the driver being lost due to his GPS not working. I said well don't they have a map or don't you guys do some research on where you are going to make sure that your drivers are informed and he told me, I quote "I have been a driver for 14 years and I have always relied on my GPS 100% of the time and 100% of the time they work." Well not for nothing GPS haven't been around for 14 years!!! So he then told me that he is sending this to his lawyer because we are "lucky" that we didn't get charged overtime because this was all our fault!!!!! Don't use this company. They are horrible. I have NEVER heard of a company not preparing before a limo service. Especially when I told you that there may be issues. Read less
Services Used: Transportation
New Jersey Limo Bus & Limousine responded with the following comments:

I am disappointed to hear that you felt our service was not up to your standards. Customer satisfaction is always our primary concern and we do our very best to meet and exceed the expectations of our clients - especially on their wedding day.

In this case, I had spoken with you about your concerns and I had investigated this issues, as well. We take any concern regarding service extremely seriously. I spoke at length with our driver, as well.

This issue seemed to stem from an annoyance with overtime charges. With regard to overtime, all of our overtime charges are clearly explained and written on the contract. We do our best to accommodate our clients on overtime. We charge in half-hour increments and even offer a grace period. Again, I am sorry if you were not satisfied with this policy.

All of our drivers, including the driver in this case, are equipped with GPS and with Mapquest and information prepared by our office staff, and review the itinerary for the weekend earlier in the week. Our drivers are also well-trained and experienced. The driver for this service has 14 years of driving experience, a perfect safety record, no accidents, and over 5 years of driving with our company and NOT one complaint in well over 600 wedding with our company. On this particular day, he did have a GPS and a Mapquest and a ride sheet prepared by our office staff and had reviewed the route. We were, in fact, well prepared for this ride.

We were early to arrive at the groom's home to begin the service. There was an issue of a 15 minute delay during the middle of the service and we caution brides : PLEASE ALLOW ENOUGH TIME IN YOUR ITINERARY. If a bus arrives at 2:00pm, please don't assume that the bridal party will hop on and depart promptly at 2:01pm. Although we will arrive early at your home for the remainder of the ride, please allow a small window for traffic, for construction, for inclement weather (rain or snow) and please tell your bridal party to be ready by a certain time to avoid confusion or unnecessary delays. We want your wedding day to be as perfect as you have dreamed it will be, as well.
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Jen
Wedding:
6/27/2009
0.5/5.0
NJ Limo Bus company was the worst. The bus company made us 1.5 hours late to our own wedding! We had planned on using one specific route to get us into Manhattan for our reception but the bus company did not take into account that the bus would not fit through one of the major tunnels! We had to backtrack and go completely out of our way to get to one of the other tunnels and ended up getting stuck in ridiculous amount of traffic. They should have known the bus limitations beforehand. Although the bus driver and waiter were very nice, the owner of the company was unprofessional and rude. When a call was placed to tell him what had occurred, he became very defensive and obnoxious. I would NOT recommend this company to anyone!
NJ Limo Bus company was the worst. The bus company made us 1.5 hours late to our own wedding! We had planned on using one Read more...
NJ Limo Bus company was the worst. The bus company made us 1.5 hours late to our own wedding! We had planned on using one specific route to get us into Manhattan for our reception but the bus company did not take into account that the bus would not fit through one of the major tunnels! We had to backtrack and go completely out of our way to get to one of the other tunnels and ended up getting stuck in ridiculous amount of traffic. They should have known the bus limitations beforehand. Although the bus driver and waiter were very nice, the owner of the company was unprofessional and rude. When a call was placed to tell him what had occurred, he became very defensive and obnoxious. I would NOT recommend this company to anyone! Read less
Services Used: Transportation
New Jersey Limo Bus & Limousine responded with the following comments:

It is unfortunate to learn that you were not satisfied with your wedding day services. Our primary concern is our clients and our brides. We take wedding day services extremely seriously, and I am sorry to hear of your concern.

As this review was posted over a year and a half (18 months after the service had occurred), I had to pull the file to review the notes. It seems that there was traffic that occurred during your itinerary. The itinerary does note the height restriction so it seems unlikely that the driver was unaware of this. Again, I am reviewing a 2009 file and a 2011 complaint. This issue is over 18 months old and difficult to investigate and interview employees about a service that was literally 1000s of jobs ago. Any issue with service is usually brought to my attention immediately and I regret that I was never contacted with this concern so that it could have been straightened-out immediately.

We are an excellent company and work very diligently to make certain that errors are avoided. Even the very best limousine companies such as ourselves, despite rigorous preventative maintenance and much employee training, have mistakes with either human error or machinery from time to time. In those rare instances, we work with the client to remedy the situation with the client. It is again unfortunate that this posting was posted in 2011 about a 2009 wedding.
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Anonymous
Wedding:
2+ years ago
0.0/5.0
Like many of the other brides, my service was not the best. As a matter of fact it was the worst. The limos promised were not the limos that showed but, the driving was erratic and caused myself and my bridal party to hold on for dear life in the back, I almost got sick. Also, I don't know what kind of a GPS the driver was using but his route took us completely out of the way so much so that they actually charged me overtime, even after repeated attempts to correct him. He just kept going the wrong way. We allowed 2 1/2 hours between the church and getting to our reception site. The drive itself should take no more than 45 minutes (with traffic) yet because the driver did not follow our directions and was using a clearly old and antiquated GPS system, we still missed our entire cocktail hour.
It was raining on our wedding day and the drivers weren't even prepared with umbrellas (like they were supposed to be) so we had to ask guests for theirs. When we FINALLY arrived at the reception the driver put the umbrellas back in the car and left without returning them!! When I asked the owner for the umbrellas back you'd think I left a bar of gold in the limo. After 3 weeks of calling and sending emails the owner Joe finally decided to call me back claiming that they didn't have the umbrellas, it was only after I mentioned my sister is a lawyer that they mysteriously reappeared (just some of them, not all of them). After Joe felt his job was finished he decided to call me back and tell me off. He cursed and screamed at me over the phone berating me until i was almost in tears. I see now that all the reviews about the owner of this company are right on. I highly suggest reading through them to understand what type of a company you'll be dealing with. I have so many more complaints but have run out of room.

Bottom line - THEY NEARLY RUINED MY WEDDING DAY!! If you want luxury with a great customer experience look elsewhere. STAY AWAY, THEY ARE THE ABSOLUTE WORST!!!!!!
Like many of the other brides, my service was not the best. As a matter of fact it was the worst. The limos promised were Read more...
Like many of the other brides, my service was not the best. As a matter of fact it was the worst. The limos promised were not the limos that showed but, the driving was erratic and caused myself and my bridal party to hold on for dear life in the back, I almost got sick. Also, I don't know what kind of a GPS the driver was using but his route took us completely out of the way so much so that they actually charged me overtime, even after repeated attempts to correct him. He just kept going the wrong way. We allowed 2 1/2 hours between the church and getting to our reception site. The drive itself should take no more than 45 minutes (with traffic) yet because the driver did not follow our directions and was using a clearly old and antiquated GPS system, we still missed our entire cocktail hour.
It was raining on our wedding day and the drivers weren't even prepared with umbrellas (like they were supposed to be) so we had to ask guests for theirs. When we FINALLY arrived at the reception the driver put the umbrellas back in the car and left without returning them!! When I asked the owner for the umbrellas back you'd think I left a bar of gold in the limo. After 3 weeks of calling and sending emails the owner Joe finally decided to call me back claiming that they didn't have the umbrellas, it was only after I mentioned my sister is a lawyer that they mysteriously reappeared (just some of them, not all of them). After Joe felt his job was finished he decided to call me back and tell me off. He cursed and screamed at me over the phone berating me until i was almost in tears. I see now that all the reviews about the owner of this company are right on. I highly suggest reading through them to understand what type of a company you'll be dealing with. I have so many more complaints but have run out of room.

Bottom line - THEY NEARLY RUINED MY WEDDING DAY!! If you want luxury with a great customer experience look elsewhere. STAY AWAY, THEY ARE THE ABSOLUTE WORST!!!!!! Read less
Services Used: Transportation
New Jersey Limo Bus & Limousine responded with the following comments:

Although we strongly endorse "the customer is always right" philosophy and do our very best to accommodate our clients, this situation was very strange and unfortunately what you are describing is not what occurred.
You contacted our office screaming and yelling and even threatening our office staff about 6 missing umbrellas. When we advised you that we indeed had found 4 umbrellas, you threatened to sue us for the additional 2 umbrellas. This is so silly, and as most any reasonable person can see, this is a very strange reaction to missing umbrellas. This is also what is so distasteful about a sue-happy society. Additionally, we did and always do have umbrellas of our own stocked in every vehicle. I have had the time to fully interview our staff and read over driver notes and the experience you described does not seem to accurately represent what occurred. Our drivers are among the safest and most professional, and we have an extensive lost and found. Our staff are incredibly helpful and honest returning phones, cameras, even money-envelopes left behind to clients. I am sorry that you are so angry with our company. I never like to hear of anyone who is dissatisfied but in this rare case, this is absurd. This review is not even remotely fair and not even honest.
If you want to discuss the matter further, I can be reached at ann@newjerseylimobus.com.

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