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Novella Bridal

San Francisco , CA
CONTACT US
CONTACT US

LOCATION

557 Pacific Avenue
San Francisco, CA 94133 US

PHONE

415-981-9373

WEBSITE

View website
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Dress & Attire

REVIEWS

4.6
out of 5.0
4.6/5.0
4.7/5.0
4.6/5.0
4.6/5.0
4.7/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
The ladies at Novella Bridal are exceedingly stylish, nice, and accommodating. I must have visited every bridal shop in the Bay Area, and the service at Novella was exemplary - no one else made it easier for me to step into all the dresses I tried on. They are very prompt in following up via email (thanks to their sophisticated CRM system), and they helped me envision my dream wedding dress. My fairy godmothers!
The ladies at Novella Bridal are exceedingly stylish, nice, and accommodating. I must have visited every bridal shop in Read more...
The ladies at Novella Bridal are exceedingly stylish, nice, and accommodating. I must have visited every bridal shop in the Bay Area, and the service at Novella was exemplary - no one else made it easier for me to step into all the dresses I tried on. They are very prompt in following up via email (thanks to their sophisticated CRM system), and they helped me envision my dream wedding dress. My fairy godmothers! Read less
Services Used: Dress & Attire
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Noël
Wedding:
5/2/2015
4.9/5.0
What's not to love about Novella!? I used to walk past the shop on my way to work and always slowed down to check out their window - even pre-engagement. So of course it was a no-brainer to make my bridal appointment. Plus, I know 3 other women who have purchased their dresses here. Because I moved out of town, they accommodated me with Friday and Saturday appointments - just so I wouldn't have to rush about making a decision. Laura was my consultant and she was so helpful and patient and polite. I felt at ease with her and trusted her years of experience. I thought I left my strapless behind and the consultants rallied and searched the entire store for it. This shop has a little bit of everything, so make your appointment today! Oh, it got pretty warm during my Saturday appointment because of all the people in the store - so be prepared for that if you go on the weekend.
What's not to love about Novella!? I used to walk past the shop on my way to work and always slowed down to check out Read more...
What's not to love about Novella!? I used to walk past the shop on my way to work and always slowed down to check out their window - even pre-engagement. So of course it was a no-brainer to make my bridal appointment. Plus, I know 3 other women who have purchased their dresses here. Because I moved out of town, they accommodated me with Friday and Saturday appointments - just so I wouldn't have to rush about making a decision. Laura was my consultant and she was so helpful and patient and polite. I felt at ease with her and trusted her years of experience. I thought I left my strapless behind and the consultants rallied and searched the entire store for it. This shop has a little bit of everything, so make your appointment today! Oh, it got pretty warm during my Saturday appointment because of all the people in the store - so be prepared for that if you go on the weekend. Read less
Services Used: Dress & Attire
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Nandi
Wedding:
4/11/2015
4.7/5.0
I purchased and altered my wedding dress at Novella Bridal. Lindsay, one of the sales people was great and helped me pick out my dress. She had a good eye for what went well together and I ultimately purchased what she had suggested. Carol and team in alterations are great. They finish the work on time and are willing to work with brides to make sure the fit and feel of the dress is as desired.
I purchased and altered my wedding dress at Novella Bridal. Lindsay, one of the sales people was great and helped me pick Read more...
I purchased and altered my wedding dress at Novella Bridal. Lindsay, one of the sales people was great and helped me pick out my dress. She had a good eye for what went well together and I ultimately purchased what she had suggested. Carol and team in alterations are great. They finish the work on time and are willing to work with brides to make sure the fit and feel of the dress is as desired. Read less
Services Used: Dress & Attire
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Katie
Wedding:
10/25/2014
2.8/5.0
The women doing the alterations are Novella's only redemption. They were kind, helpful, FAST, and accommodating. The woman who initially sold me the dress and took my measurements, took the measurements incorrectly, and was totally uninformed about how the dress would actually fit when it arrived. Consequently, I basically had to have the dress remade. It was too big on all sides, and TOO SHORT. The alterations ladies did everything they could to correct, and I'm so thankful for them, but the salespeople should be better trained. Further, MY DRESS WAS TOO SHORT, and Novella did nothing to fix it. I paid more for alterations than for the dress, and they didn't even offer a discount, even though it was their fault.
The women doing the alterations are Novella's only redemption. They were kind, helpful, FAST, and accommodating. The woman Read more...
The women doing the alterations are Novella's only redemption. They were kind, helpful, FAST, and accommodating. The woman who initially sold me the dress and took my measurements, took the measurements incorrectly, and was totally uninformed about how the dress would actually fit when it arrived. Consequently, I basically had to have the dress remade. It was too big on all sides, and TOO SHORT. The alterations ladies did everything they could to correct, and I'm so thankful for them, but the salespeople should be better trained. Further, MY DRESS WAS TOO SHORT, and Novella did nothing to fix it. I paid more for alterations than for the dress, and they didn't even offer a discount, even though it was their fault. Read less
Services Used: Dress & Attire
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Leslie
Wedding:
10/4/2014
5.0/5.0
What a selection! This was my last stop on the hunt for THE dress! I was so impressed with their service, attentiveness, and professionalism from the moment we walked in the door to the final fitting and dress pickup! Love, LOVE, LOVE them!
What a selection! This was my last stop on the hunt for THE dress! I was so impressed with their service, attentiveness, Read more...
What a selection! This was my last stop on the hunt for THE dress! I was so impressed with their service, attentiveness, and professionalism from the moment we walked in the door to the final fitting and dress pickup! Love, LOVE, LOVE them! Read less
Services Used: Dress & Attire
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Lauren
Wedding:
9/20/2014
5.0/5.0
My five stars is specifically for Carol and the alterations team. Wedding dress shopping was not the most fun for me. I didn't really enjoy it, and when my dress came in and there were a whole host of issues with it to be taken care of, I was in a bit of a funk about the whole process. I mean, I hated my dress. I tried to put on a happy face, took it to Carol and hoped that she could turn it into something passable for my wedding day. She overdelivered. For my gown, Carol ended up:

- Creating a new under-layer since the one from the vendor was not sufficient enough to provide adequate coverage, giving me what amounted to half of a custom gown
- Shortening the entire torso and shoulder to be proportionate the gown while still fitting my short waisted self
- Removing about 5 inches of extra material from across my shoulder blades while leaving the changes undetectable
- Sewing undergarments in so that I didn't require special purchases for that day, while also making it more comfortable
- Figuring out a solution for an extremely complicated bustle that looks better than any image I've seen of other brides wearing this dress
- Hemming my dress to still allow a train even though others I've seen just cut it off

...and a host of other little nips and tucks to make the gown belong to ME. It fits me like an absolute glove, and I do not have a sample size body.

She and her team also altered a dress for my rehearsal dinner and a third for my Chinese tea ceremony. Those were easier alterations, but I trusted her so much I wanted them to do them. They also custom made my veil to my height and dress length. I can't thank them enough!
My five stars is specifically for Carol and the alterations team. Wedding dress shopping was not the most fun for me. I Read more...
My five stars is specifically for Carol and the alterations team. Wedding dress shopping was not the most fun for me. I didn't really enjoy it, and when my dress came in and there were a whole host of issues with it to be taken care of, I was in a bit of a funk about the whole process. I mean, I hated my dress. I tried to put on a happy face, took it to Carol and hoped that she could turn it into something passable for my wedding day. She overdelivered. For my gown, Carol ended up:

- Creating a new under-layer since the one from the vendor was not sufficient enough to provide adequate coverage, giving me what amounted to half of a custom gown
- Shortening the entire torso and shoulder to be proportionate the gown while still fitting my short waisted self
- Removing about 5 inches of extra material from across my shoulder blades while leaving the changes undetectable
- Sewing undergarments in so that I didn't require special purchases for that day, while also making it more comfortable
- Figuring out a solution for an extremely complicated bustle that looks better than any image I've seen of other brides wearing this dress
- Hemming my dress to still allow a train even though others I've seen just cut it off

...and a host of other little nips and tucks to make the gown belong to ME. It fits me like an absolute glove, and I do not have a sample size body.

She and her team also altered a dress for my rehearsal dinner and a third for my Chinese tea ceremony. Those were easier alterations, but I trusted her so much I wanted them to do them. They also custom made my veil to my height and dress length. I can't thank them enough! Read less
Services Used: Dress & Attire
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Ellen
Wedding:
8/2/2014
5.0/5.0
I went to Novella to try on Wedding Dresses with my mom and sister. This was the first time that I had ever tried on dresses and really had no idea what I was looking for. Carrie started to get a feel for what I liked and explained the names of the different styles that I liked. I think she could tell that this was more of a learning appointment than a chance to sell a dress, but that did not stop her from making it a meaningful experience for me. I left with a complete understanding of the type of dress that I liked and the brands that worked best on me. I definitely want to try a few more places, but would love to be able to go back to buy my gown from Novella because of the wonderful experience.
I went to Novella to try on Wedding Dresses with my mom and sister. This was the first time that I had ever tried on Read more...
I went to Novella to try on Wedding Dresses with my mom and sister. This was the first time that I had ever tried on dresses and really had no idea what I was looking for. Carrie started to get a feel for what I liked and explained the names of the different styles that I liked. I think she could tell that this was more of a learning appointment than a chance to sell a dress, but that did not stop her from making it a meaningful experience for me. I left with a complete understanding of the type of dress that I liked and the brands that worked best on me. I definitely want to try a few more places, but would love to be able to go back to buy my gown from Novella because of the wonderful experience. Read less
Services Used: Dress & Attire
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Private User
Wedding:
7/5/2014
4.3/5.0
Novella Bridal, great store. Staff was wonderful. The alterations department, the woman in charge is fabulous.. Price is a bit over priced but work is good.
Novella Bridal, great store. Staff was wonderful. The alterations department, the woman in charge is fabulous.. Price is a Read more...
Novella Bridal, great store. Staff was wonderful. The alterations department, the woman in charge is fabulous.. Price is a bit over priced but work is good. Read less
Services Used: Dress & Attire
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Michelle
Wedding:
5/31/2014
4.4/5.0
Good service, just make sure you communicate what you want and dont let them order you a size bigger as they tried for me and the dress I ordered fit perfectly no alterations needed.
Good service, just make sure you communicate what you want and dont let them order you a size bigger as they tried for me Read more...
Good service, just make sure you communicate what you want and dont let them order you a size bigger as they tried for me and the dress I ordered fit perfectly no alterations needed. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.8/5.0
This review is for the alterations department, specifically Crystal and Carol. I cannot say enough good things about them and their work. My dress was a mess when I brought it to them (it was ordered in the wrong size, the wrong length, the wrong lace to add on the back, etc.) and they were able to work magic. The dress fit amazingly and they were a pleasure to work with throughout the entire process- I only wish I had ordered my dress from there was well and avoided the headache with that! I will definitely be recommending them and cannot thank them enough.
This review is for the alterations department, specifically Crystal and Carol. I cannot say enough good things about them Read more...
This review is for the alterations department, specifically Crystal and Carol. I cannot say enough good things about them and their work. My dress was a mess when I brought it to them (it was ordered in the wrong size, the wrong length, the wrong lace to add on the back, etc.) and they were able to work magic. The dress fit amazingly and they were a pleasure to work with throughout the entire process- I only wish I had ordered my dress from there was well and avoided the headache with that! I will definitely be recommending them and cannot thank them enough. Read less
Services Used: Dress & Attire
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