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Ocean Sands Resort

Pompano Beach , FL

LOCATION

1350 N Ocean Blvd
Pompano Beach, FL US

PHONE

954-590-1000

WEBSITE

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Wedding Venue

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cathy
Wedding:
6/9/2012
1.0/5.0
When we first decided to host our reception at the hotel, we were comfortable because the person in charge of wedding was experienced, professional and had great ideas. But as the time was getting close to the wedding date, the guy left the hotel and moved on to another position and the person who took over his place had no experience at all!!!!!! She was clueless. Everytime I talked with her about something, she agreed to it ... then to my surprise the day before the wedding ... many of those things she was not supposed to approve, but her boss was professional enough to honor her employee's promises. But that is not it (that was supposed to be a warning for me .. but i didn't see it at that time).
The day of the wedding, we get there, the room was not ready, i was told they will fix it up while we do the ceremony ... so OK... but they started swiping and cleaning the floors and everything as my guests were coming (the guests had to pass by the room to get to the beach where the ceremony was) .. that was embarrassing!!
then I had a deal with the hotel that I will pay for the valet parking of all my guests.... to my surprise, I find out that the valet people are telling my guests to park elsewhere because they have spaces. Which hotel hosts a wedding .. and doesn't plan the valet parking... After talking with the person in charge, they agreed to take the cars from my guests and park it elsewhere (they had a bank of america parking lot across the street).
then .. I had an open bar .. but guess what .. i find out also that the bartender was charging my guests for drinks. That was BAD. Apparently the bartender had NO IDEA there was going to be a wedding at the restaurant where I hosted my reception, even though the place was closed just for my reception. Once he knew, of course he helped and we returned the money to the people. There was just NO planning, no organization. If you place to host your wedding there, make sure that this person (email me to tell you who) is not in charge.
The hotel and the staff in general are nice and location is good and food was good, everyone told me it was very yumi,.. but that person in charge sucked so bad.
PS: i am not exaggerating at all
Services Used: Wedding Venue
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