130x130_sq_1329351047905-ecowrap

Of The Earth

Seattle , WA
CONTACT US
CONTACT US

LOCATION

7706 Aurora Ave N
Seattle, WA US 98103 (map)

PHONE

888-294-1526

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

We are an environmentally focused handmade paper and hand dyed silk manufacturer working out of our new Seattle retail location to produce stunning earth friendly invitations. Our logo... Read more
We are an environmentally focused handmade paper and hand dyed silk manufacturer working out of our new Seattle retail location to produce stunning earth friendly invitations. Our logo is an allegory of our idealized world; the people and plants in harmony with the earth in a circular flow of renewal and regeneration through responsibility.

Who are we? Well, we are just like many of you, we like things to look a particular way, often our tastes reach beyond our budget. That does not stop us though. We work to create what we want by rolling up our sleeves to make our own paper. We also tear cards by hand, hand dye silk ribbon, print and assemble invitations and we get earth under our nails as we plant and press our own flowers. We work hard to make beautiful things and we have created opportunities for you to make those same beautiful things with our do it yourself options.

We love to answer your questions so please pick up the phone and call us or use the customer service page to submit your question or request.

Come visit us at www.custompaper.com.

What we offer:

-Wedding Invitation Supplies(Assembly Tools, Fonts, Ribbon, Handmade Paper, Custom Cut Vellum and Recycled Paper, Computer Safe Paper, Botanical Attachments, Recycled and Handmade Envelopes, Eco Twist Recycled Ribbon, Pressed Flowers, Pressed Flower Stickers, Cotton DIY Invitation Kits, Lotka DIY Invitation Kits, Handmade Note Cards, Invitation Wraps, and Invitation Templates)

-Custom Wedding Invitation Printing (Invitations (either we sell DIY invitation kits, or we can assemble them here), RSVP Cards, Reply Postcards, Direction Cards, Accomodation Cards, Programs, Envelope Printing.

-All of our paper is eco-friendly! (Papers we offer are: Seeded Lotka and Vegetable Dyed, Seeded and Non-Seeded Cotton Handmade, and 100% Recycled)

-We carry wedding favors that are eco-friendly as well such as: Seeded Favor Boxes, Seeded Gift Boxes, Seeded Gift Bags, Stationery, Note Card Boxes, Place Cards, Seeded Favor Envelopes, Thank You Cards, Favor Cones, and many other earth-friendly products.

Please Call: 206.462.7022 or Toll Free: 1.888.294.1526 (Our operating hours are Monday-Friday from 8-5 Pacific) Read less
Invitations

PHOTOS

130x130_sq_1328640607344-lotkatwistpinklarge
130x130_sq_1328640605195-6x6invitationpurplelarkspur
130x130_sq_1328640608782-invitationtower
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130x130_sq_1328640190337-lotka6x9sequoiabandet
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130x130_sq_1328640594969-6x12sequoiam
130x130_sq_1259088619560-6x6smcolor
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130x130_sq_1328640194854-rose
130x130_sq_1328640601043-naturalattachmentsbanner
130x130_sq_1328640185894-cottonseedpaperdiyinvit
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130x130_sq_1259089363747-allflowerslokareplycardsm
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130x130_sq_1259090431153-thankyoucardsm
130x130_sq_1259090506028-purplelarkspurwhitebackmini
130x130_sq_1259091422825-giftboxbluegarden
130x130_sq_1259091187810-giftboxredandgold
130x130_sq_1259089982482-lotkafavorconerose
130x130_sq_1259090277950-seededwildflowercollectioncardsm
130x130_sq_1259090640763-giftbag
130x130_sq_1259092505388-twist8yd
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130x130_sq_1373417428017-cutedgelotkahemlockkit
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130x130_sq_1389816190661-blackgoldthankyoucar
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130x130_sq_1389816258471-lotkareplystri
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130x130_sq_1389817269489-5x7invitationsilkribbonseedpape
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130x130_sq_1389817275980-6x12fronthemlock2
130x130_sq_1389817279534-7x10cottonseedpaperinvitationhemlock2
130x130_sq_1389817284442-cottonseedpaperinvitation6x6purplelarkspurs
130x130_sq_1389817286389-cottonseedpaperinvitation6x6whitelarkspurs
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130x130_sq_1389817302862-seedpaperinvitationlotkatorncloseupsmextrem

INFO FOR INVITATIONS

Do you offer a catalog of products or custom products?
Custom Products
Do you handle design, printing, and assembly?
Assembly, Design, Printing
What specialty products do you provide?
Color Matching Proofs, Recycled Paper, Soy Based Inks
Describe the types of invitations that you offer:
Seed paper, handmade paper, recycled paper, cotton paper, tree free paper, petal paper.
What is your average turnaround time, from initial contact to shipment?
One week production time from proof approval.
Are you able to meet clients in person to showcase your product?
Yes
Is there a minimum order requirement?
No

REVIEWS

4.6
out of 5.0
4.7/5.0
4.7/5.0
4.7/5.0
4.5/5.0
4.5/5.0
Sort by
130x130_sq_1378746700941-11867154045600096658131752629011n
Nancy
Wedding:
8/23/2013
5.0/5.0
Purchased their beautiful paper to make our invitations, inserts, thank you notes, and guestbook sign in slips. Absolutely beautiful! Although it took work on our part, mainly because I also hand wrote each invitation panel, everyone raved about how lovely and unique they were. I have note size pieces left over, and am excited to use them for something. I would certainly buy from them again, and probably will when my stock runs out!
Purchased their beautiful paper to make our invitations, inserts, thank you notes, and guestbook sign in slips. Absolutely Read more...
Purchased their beautiful paper to make our invitations, inserts, thank you notes, and guestbook sign in slips. Absolutely beautiful! Although it took work on our part, mainly because I also hand wrote each invitation panel, everyone raved about how lovely and unique they were. I have note size pieces left over, and am excited to use them for something. I would certainly buy from them again, and probably will when my stock runs out! Read less
Services Used: Invitations
Of The Earth responded with the following comments:

Nancy,

Thank you so much for sharing your experience here with other brides. We really appreciate it and so do they.

Today is my 18th wedding anniversary and I am grateful that I get to continue working with brides like you who remind me to cherish my amazing wife.

I love that photo of you getting two thumbs up as you kiss your husband! Perfect.

Warmly,
Kevin
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Vita
Wedding:
7/28/2013
5.0/5.0
My wedding invitations were spectacular! Thanks Kevin
My wedding invitations were spectacular! Thanks Kevin
My wedding invitations were spectacular! Thanks Kevin Read less
Services Used: Invitations
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Natasha
Wedding:
6/14/2013
5.0/5.0
These are truly very unique invitations. They are plantable and will grow wild flowers when planted and watered. Our guests loved how unique they were and they fit hand in hand with our earthy theme. Word of advice: spend the extra cash and let them do all the work. The diy kits are just as beautiful and will save you a pretty penny...but 200 invitations later you'll be regretting it like I did!
These are truly very unique invitations. They are plantable and will grow wild flowers when planted and watered. Our Read more...
These are truly very unique invitations. They are plantable and will grow wild flowers when planted and watered. Our guests loved how unique they were and they fit hand in hand with our earthy theme. Word of advice: spend the extra cash and let them do all the work. The diy kits are just as beautiful and will save you a pretty penny...but 200 invitations later you'll be regretting it like I did! Read less
Services Used: Invitations
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Sarah
Wedding:
9/22/2012
5.0/5.0
I loved Of the Earth. However, I just used them as an online source for invitations. I did not interact with anyone at this company, just their webpage. But I loved it. I love the seeded paper and I think their website is very informative and helpful. They also sent me samples of the one color of paper I wanted to look at before ordering. I am unsure of how well the seeds in the paper will grow, but I have lots to try (saved all of our response cards), but if not, I am still much happier with them going in the ground than in a landfill. Our invitations were beautiful and they were fun to put together. They were, of course, more expensive than other invitations, but there is a reason for that and it is worth it!
I loved Of the Earth. However, I just used them as an online source for invitations. I did not interact with anyone at Read more...
I loved Of the Earth. However, I just used them as an online source for invitations. I did not interact with anyone at this company, just their webpage. But I loved it. I love the seeded paper and I think their website is very informative and helpful. They also sent me samples of the one color of paper I wanted to look at before ordering. I am unsure of how well the seeds in the paper will grow, but I have lots to try (saved all of our response cards), but if not, I am still much happier with them going in the ground than in a landfill. Our invitations were beautiful and they were fun to put together. They were, of course, more expensive than other invitations, but there is a reason for that and it is worth it! Read less
Services Used: Invitations
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Darcy
Wedding:
2/18/2012
5.0/5.0
Of the Earth provided so many options to customize both the invitations and the price by letting us decide which parts we were comfortable doing ourselves, and which parts we wanted printed/cut/assembled for us in advance. They were helpful and responsive to questions, and the quality of the paper products was fantastic.
Of the Earth provided so many options to customize both the invitations and the price by letting us decide which parts we Read more...
Of the Earth provided so many options to customize both the invitations and the price by letting us decide which parts we were comfortable doing ourselves, and which parts we wanted printed/cut/assembled for us in advance. They were helpful and responsive to questions, and the quality of the paper products was fantastic. Read less
Services Used: Invitations
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LauraWeb
Wedding:
9/17/2011
5.0/5.0
Our invitations had dried pressed flower on seeded paper. The website is a little overwhelming so when I called they were very friendly and walked me through all the opinions. The have tons of different types of papers with seeds, petals and other natural items in them. There is a large flower selection and they are of great quality. We got them in a timely fashion and it is worth it to just check the website out!
Our invitations had dried pressed flower on seeded paper. The website is a little overwhelming so when I called they were Read more...
Our invitations had dried pressed flower on seeded paper. The website is a little overwhelming so when I called they were very friendly and walked me through all the opinions. The have tons of different types of papers with seeds, petals and other natural items in them. There is a large flower selection and they are of great quality. We got them in a timely fashion and it is worth it to just check the website out! Read less
Services Used: Invitations
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Valerie O.
Wedding:
9/27/2009
5.0/5.0
I ordered Of the Earth's Lotka seeded paper, paper ribbon, and recycled cardstock and was very impressed with the quality of the products. I ended up making all of our wedding invitations, table numbers, and place cards myself following their examples and I got tons of positive feedback from guests. Everyone loved that the invitations could be planted and especially that flowers have sprouted already from them. I received my order very promptly and always received helpful information over the phone whenever I called. I would recommend Of the Earth to anyone looking for natural, unique and high quality paper products.
I ordered Of the Earth's Lotka seeded paper, paper ribbon, and recycled cardstock and was very impressed with the quality Read more...
I ordered Of the Earth's Lotka seeded paper, paper ribbon, and recycled cardstock and was very impressed with the quality of the products. I ended up making all of our wedding invitations, table numbers, and place cards myself following their examples and I got tons of positive feedback from guests. Everyone loved that the invitations could be planted and especially that flowers have sprouted already from them. I received my order very promptly and always received helpful information over the phone whenever I called. I would recommend Of the Earth to anyone looking for natural, unique and high quality paper products. Read less
Services Used: Invitations
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r.korthals
Wedding:
9/26/2009
5.0/5.0
I wanted an eco-friendly, inexpensive, funtional wedding favor that hasn't already been at a million other weddings. My idea was to print the bulletins (which normally get thrown out) on plantable paper. The best website I found for ordering this was with Of The Earth. They were the ONLY ones that had sheets of paper that you could print at home that ALSO had plantable seeds in it. Most seed paper can't go through your printer; others also only offered to print off invitations & not bulletins.

Just an FYI the paper works best if only printed on one side. I don't remember if it said that on the website, but it was included in the shipment information. Guests loved the idea and how well it fit our outdoor wedding. One of my friends planted his indoors right after our fall wedding and commented on how many blooms he has on his table!
I wanted an eco-friendly, inexpensive, funtional wedding favor that hasn't already been at a million other weddings. My Read more...
I wanted an eco-friendly, inexpensive, funtional wedding favor that hasn't already been at a million other weddings. My idea was to print the bulletins (which normally get thrown out) on plantable paper. The best website I found for ordering this was with Of The Earth. They were the ONLY ones that had sheets of paper that you could print at home that ALSO had plantable seeds in it. Most seed paper can't go through your printer; others also only offered to print off invitations & not bulletins.

Just an FYI the paper works best if only printed on one side. I don't remember if it said that on the website, but it was included in the shipment information. Guests loved the idea and how well it fit our outdoor wedding. One of my friends planted his indoors right after our fall wedding and commented on how many blooms he has on his table! Read less
Services Used: Favors & Gifts, Unique Services
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R
Wedding:
8/23/2008
5.0/5.0
I had the greatest experience with The Earth. I created complicated designs for my invitations and they printed everything perfectly. They let me choose how little or how much I wanted to do myself (such as assembly and design) and they let me see everything before the finished product. I really appreciated the fact that the paper available was sustainable and that there were a lot of color choices. I have, and will use them again for my paper projects.
I had the greatest experience with The Earth. I created complicated designs for my invitations and they printed everything Read more...
I had the greatest experience with The Earth. I created complicated designs for my invitations and they printed everything perfectly. They let me choose how little or how much I wanted to do myself (such as assembly and design) and they let me see everything before the finished product. I really appreciated the fact that the paper available was sustainable and that there were a lot of color choices. I have, and will use them again for my paper projects. Read less
Services Used: Invitations
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Lisa
Wedding:
8/16/2008
5.0/5.0
gorgeous
gorgeous
gorgeous Read less
Services Used: Invitations
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nzsarah
Wedding:
5/17/2008
5.0/5.0
The detailed service sets Of The Earth above other manufacturers. I called knowing I was trying to save money and they discussed all of my options candidly. They advised which reply cards I should include and ran the numbers of different sizes and syles of invitations in order to save me money. As I was interested in making the invitations myself to cut costs they helped me decide how much of each paper and ribbon I would need in order to make enough invitations. My order was delivered within the week.
The detailed service sets Of The Earth above other manufacturers. I called knowing I was trying to save money and they Read more...
The detailed service sets Of The Earth above other manufacturers. I called knowing I was trying to save money and they discussed all of my options candidly. They advised which reply cards I should include and ran the numbers of different sizes and syles of invitations in order to save me money. As I was interested in making the invitations myself to cut costs they helped me decide how much of each paper and ribbon I would need in order to make enough invitations. My order was delivered within the week. Read less
Services Used: Invitations
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bmtsd
Wedding:
10/19/2007
5.0/5.0
Kevin and his accomodating staff made special paper to my specifications for my invitations, thank you notes and programs. People who were not even invited to the wedding but saw or heard about the invitations are still talking about them. Of the Earth / Custom paper also provided me with the wrapping paper and favors. I was so pleased with the service and products that I have decided to use Custom Paper for my business, at Morethanskindeep.info
Kevin and his accomodating staff made special paper to my specifications for my invitations, thank you notes and programs. Read more...
Kevin and his accomodating staff made special paper to my specifications for my invitations, thank you notes and programs. People who were not even invited to the wedding but saw or heard about the invitations are still talking about them. Of the Earth / Custom paper also provided me with the wrapping paper and favors. I was so pleased with the service and products that I have decided to use Custom Paper for my business, at Morethanskindeep.info Read less
Services Used: Invitations
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Anonymous
Wedding:
2+ years ago
5.0/5.0
My Of The Earth hand crafted wedding invitations were the perfect "intro" to the most wonderful even of my life. After I long career planning high end weddings and special events, I had seen it all. I was hard to please, but Of The Earth had me at HELLO!
My Of The Earth hand crafted wedding invitations were the perfect "intro" to the most wonderful even of my life. After I Read more...
My Of The Earth hand crafted wedding invitations were the perfect "intro" to the most wonderful even of my life. After I long career planning high end weddings and special events, I had seen it all. I was hard to please, but Of The Earth had me at HELLO! Read less
Services Used: Invitations
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alexranraa
Wedding:
10/10/2009
4.9/5.0
Our invitations were absolutely amazing, everything i wanted and more. This was the only company I could find who did flower seed invites that turned out looking like antique parchment. There was not a single thing I would have changed.
Our invitations were absolutely amazing, everything i wanted and more. This was the only company I could find who did Read more...
Our invitations were absolutely amazing, everything i wanted and more. This was the only company I could find who did flower seed invites that turned out looking like antique parchment. There was not a single thing I would have changed. Read less
Services Used: Invitations
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Gabrielle
Wedding:
12/18/2010
4.8/5.0
The invitation and other paper products we purchased from Of The Earth were wonderful. Their website can be a little hard to navigate, but once I got the hang of it, I found everything I was looking for. We got our invitations, ceremony booklets, wishing tree cards, thank you notes and favor boxes from them and loved all of it.
The invitation and other paper products we purchased from Of The Earth were wonderful. Their website can be a little hard Read more...
The invitation and other paper products we purchased from Of The Earth were wonderful. Their website can be a little hard to navigate, but once I got the hang of it, I found everything I was looking for. We got our invitations, ceremony booklets, wishing tree cards, thank you notes and favor boxes from them and loved all of it. Read less
Services Used: Favors & Gifts, Invitations
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R
Wedding:
5/1/2010
4.8/5.0
We used them on a strictly mail-order basis and they were awesome. Living in Canada and having a wedding in California, we wanted to make our invitations but had a hard time finding resources for the materials. Enter Of The Earth! Their staff did everything we needed and more. They mailed us samples, recommended materials, guided the process of making our invitations by hand and were helpful in every aspect! The only reason I downgrade the professionalism is that their website is huge, redundant, and needs an major overhaul. There's tons of wonderful stuff there, but finding it is hard! Otherwise, we could not have asked for better materials or service.
We used them on a strictly mail-order basis and they were awesome. Living in Canada and having a wedding in California, we Read more...
We used them on a strictly mail-order basis and they were awesome. Living in Canada and having a wedding in California, we wanted to make our invitations but had a hard time finding resources for the materials. Enter Of The Earth! Their staff did everything we needed and more. They mailed us samples, recommended materials, guided the process of making our invitations by hand and were helpful in every aspect! The only reason I downgrade the professionalism is that their website is huge, redundant, and needs an major overhaul. There's tons of wonderful stuff there, but finding it is hard! Otherwise, we could not have asked for better materials or service. Read less
Services Used: Invitations
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Taryna
Wedding:
4/8/2010
4.8/5.0
Beautiful paper!!!Beautiful invites! All of my guests can't stop talking about how unique and amazing my invites were...
Great service - they are very responsive and flexible to your needs.
Beautiful paper!!!Beautiful invites! All of my guests can't stop talking about how unique and amazing my invites Read more...
Beautiful paper!!!Beautiful invites! All of my guests can't stop talking about how unique and amazing my invites were...
Great service - they are very responsive and flexible to your needs. Read less
Services Used: Invitations
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Ann
Wedding:
8/16/2008
4.8/5.0
I got the ribbons I used in the invitations, favors, programs, and thank you cards from them. I chose them because their hanah silk ribbons are hand dyed, and the variety of colors available was really amazing. No standard paper choice colors here (although their ribbons are sold at paper source, but at a higher cost, or course). The ribbon had a such nice drape and didn't bulk up the envelopes at all.
I got the ribbons I used in the invitations, favors, programs, and thank you cards from them. I chose them because their Read more...
I got the ribbons I used in the invitations, favors, programs, and thank you cards from them. I chose them because their hanah silk ribbons are hand dyed, and the variety of colors available was really amazing. No standard paper choice colors here (although their ribbons are sold at paper source, but at a higher cost, or course). The ribbon had a such nice drape and didn't bulk up the envelopes at all. Read less
Services Used: Invitations
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Susan
Wedding:
7/9/2005
4.8/5.0
We used this site for our invitations and placeholders - the paper was stunning. So unique, I would use them again in a heartbeat.
We used this site for our invitations and placeholders - the paper was stunning. So unique, I would use them again in a Read more...
We used this site for our invitations and placeholders - the paper was stunning. So unique, I would use them again in a heartbeat. Read less
Services Used: Invitations
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Happy
Wedding:
10/4/2011
4.7/5.0
I really felt like Of the Earth worked with us to get our wedding invitations just right. I also used Of the Earth for our save the date cards. The invites arrived on time and everything was very carefully packed!! We think they are wonderful! We have gotten so much positive feedback on our seeded paper option. Everything was lovely. I really was totally impressed and beyond satisfied with the entire process for getting samples, then placing and arranging our order. Anytime I had a question responses were always super prompt and the suggestions were incredibly helpful in this process. I would absolutely recommend this vendor.

Thanks again for contributing to our special day!
I really felt like Of the Earth worked with us to get our wedding invitations just right. I also used Of the Earth for our Read more...
I really felt like Of the Earth worked with us to get our wedding invitations just right. I also used Of the Earth for our save the date cards. The invites arrived on time and everything was very carefully packed!! We think they are wonderful! We have gotten so much positive feedback on our seeded paper option. Everything was lovely. I really was totally impressed and beyond satisfied with the entire process for getting samples, then placing and arranging our order. Anytime I had a question responses were always super prompt and the suggestions were incredibly helpful in this process. I would absolutely recommend this vendor.

Thanks again for contributing to our special day! Read less
Services Used: Invitations
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Anonymous
Wedding:
1+ year ago
4.5/5.0
Of the Earth worked with me so quickly for my invitations! They are beautiful invitations and are earth friendly one's as well. They came in quickly and were so beautiful. They are a wonderful company and I would absolutely recommend them to anyone who is looking for a beautiful, original invitation. We have gotten so many compliments on ours.
Of the Earth worked with me so quickly for my invitations! They are beautiful invitations and are earth friendly one's as Read more...
Of the Earth worked with me so quickly for my invitations! They are beautiful invitations and are earth friendly one's as well. They came in quickly and were so beautiful. They are a wonderful company and I would absolutely recommend them to anyone who is looking for a beautiful, original invitation. We have gotten so many compliments on ours. Read less
Services Used: Invitations
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Katie
Wedding:
1/1/2010
4.4/5.0
Beautiful and unique invitations! Would recommend!
Beautiful and unique invitations! Would recommend!
Beautiful and unique invitations! Would recommend! Read less
Services Used: Invitations
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leila
Wedding:
7/13/2011
2.0/5.0
I bought this paper last year for my wedding cards. However, before I decided to make a bulk order, I ordered a few to test if the plants really grew from this paper... After testing it 5 times (with the 8.5x11 sheets)... I only had 1 little stem grow on 1 of the sheets but then it died... So sad because I had great expectations.

When I contacted the company regarding the problem, it's like they shrugged at me and didn't want to believe me. If it was a bad batch, how is it my problem? Something is obviously wrong with their quality control. It really disappoints me that they don't offer some sort of guarantee for it. Because I wasted my money on something that didn't grow.

Now they will hate me for giving my honest review. I am not here to say people not to buy it. Buy it, but if it doesn't grow... don't be surprised.

There are other companies that offer seeded paper for a better price IMHO.
I bought this paper last year for my wedding cards. However, before I decided to make a bulk order, I ordered a few to Read more...
I bought this paper last year for my wedding cards. However, before I decided to make a bulk order, I ordered a few to test if the plants really grew from this paper... After testing it 5 times (with the 8.5x11 sheets)... I only had 1 little stem grow on 1 of the sheets but then it died... So sad because I had great expectations.

When I contacted the company regarding the problem, it's like they shrugged at me and didn't want to believe me. If it was a bad batch, how is it my problem? Something is obviously wrong with their quality control. It really disappoints me that they don't offer some sort of guarantee for it. Because I wasted my money on something that didn't grow.

Now they will hate me for giving my honest review. I am not here to say people not to buy it. Buy it, but if it doesn't grow... don't be surprised.

There are other companies that offer seeded paper for a better price IMHO. Read less
Services Used: Invitations, Unique Services
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Susan
Wedding:
4/17/2011
1.4/5.0
Although their paper is absolutely beautiful and cannot compare to any other handmade paper, their customer service is awful. They didn't tell me they were out of a specific ribbon I had ordered until about a week and a half after I placed the order. When they offered an alternative ribbon, they wanted to charge me for it. I did not agree with this since it was their mistake, and when I brought it to their attention, the owner was pretty rude on the phone. I went ahead and found my own ribbon, which was better than what they offered and more reasonably priced.

Also, I would recommend constructing the invitations yourself rather than paying them to do it, which is pretty pricey. It is considerably cheaper, and easy to do - we saved almost 400.00 by tearing the paper, punching the holes, and constructing the invites ourselves. My husband and I got them done in just a couple of days, by completing a few steps each night, and it was a fun bonding experience for us. It also made him feel apart of the whole wedding process. But, I did have a tile table with straight grout lines to use as a reference when folding and tearing the paper. Make sure you have something similar. Just using the bonefolder is difficult for straight lines, because it is so small.

In response to the reply below:
I, in no way, requested the ribbon to be free. I did not think it was appropriate for you to expect me to pay the difference. And, I do not appreciate your inaccurate and offensive comments. Thank you for exactly proving my point about your customer service and customer care. I tried to be very polite in my comments. I am in no way a hateful person, and I think that comment shows your lack of professionalism. If you look at my other wedding reviews, they are full of praise towards my vendors. If this is how you handle customer reviews and criticism, I feel very sorry for you.
Although their paper is absolutely beautiful and cannot compare to any other handmade paper, their customer service is Read more...
Although their paper is absolutely beautiful and cannot compare to any other handmade paper, their customer service is awful. They didn't tell me they were out of a specific ribbon I had ordered until about a week and a half after I placed the order. When they offered an alternative ribbon, they wanted to charge me for it. I did not agree with this since it was their mistake, and when I brought it to their attention, the owner was pretty rude on the phone. I went ahead and found my own ribbon, which was better than what they offered and more reasonably priced.

Also, I would recommend constructing the invitations yourself rather than paying them to do it, which is pretty pricey. It is considerably cheaper, and easy to do - we saved almost 400.00 by tearing the paper, punching the holes, and constructing the invites ourselves. My husband and I got them done in just a couple of days, by completing a few steps each night, and it was a fun bonding experience for us. It also made him feel apart of the whole wedding process. But, I did have a tile table with straight grout lines to use as a reference when folding and tearing the paper. Make sure you have something similar. Just using the bonefolder is difficult for straight lines, because it is so small.

In response to the reply below:
I, in no way, requested the ribbon to be free. I did not think it was appropriate for you to expect me to pay the difference. And, I do not appreciate your inaccurate and offensive comments. Thank you for exactly proving my point about your customer service and customer care. I tried to be very polite in my comments. I am in no way a hateful person, and I think that comment shows your lack of professionalism. If you look at my other wedding reviews, they are full of praise towards my vendors. If this is how you handle customer reviews and criticism, I feel very sorry for you. Read less
Services Used: Invitations
Of The Earth responded with the following comments:

I find it hard to believe how some people look at life. This customer baffles me. We make “absolutely beautiful” paper (her words), we offer the tools and experience and guidance to help our customers save “almost $400” (again her words) with our do it your self options and then when this customer approves her order (a week after placing it) her Midori ribbon selection was found to be on backorder. We do not stock every width and every color of every line that we offer. We are a custom design house and there are occasional stock issues outside of our control that we work through.

This customer received an immediate credit for the ribbon. She was disappointed when the spool she requested was not available but became upset when she was told that she would have to actually pay to have a substitute spool sent. She felt that we should simply give it to her as it was her second choice.

I was not at any time rude to her. She must have felt that our not buying her a spool of ribbon was somehow an affront to her personally. She was surprised that I was not willing to send free ribbon. She went as far as to say it was a bad business decision. I suppose I should have heard the threat but that is not how I look at life.

We have been in business for sixteen years and love how the internet allows us to reach the wider world. Sometimes though, people have too much hate. Really? A 1.4 stars rating? So we should have sent a $32 spool of ribbon for free? This was a February order for an April wedding and now six weeks after her wedding she posts this review. Uggh. Perhaps our other reviews will help you, gentle reader, to see the truth in this matter.

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