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(6)

Ogunquit Trolley Company

Ogunquit

LOCATION

Ogunquit, US

WEBSITE

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Travel

REVIEWS

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3.6/5.0
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Kristen
Wedding:
9/7/2013
5.0/5.0
We had a wonderful experience working with Ogunquit Trolley for our wedding in Cape Neddick, Maine on September 7, 2013.

Our venue was a little off the beaten path because we were hosting at a private residence and we weren't sure that the trolley could come up the driveway. It was one of the things that I worried about leading up to the wedding because we had rented the trolley as a convenience to transport guests to-from their hotels and I wanted everything to go perfectly.

It did! Our driver was a kind gentleman who went out of his way to get our guests there safely. He went above-and-beyond and even waited a while for us to take photos with the trolley. I really appreciated that.

I would highly recommend working with Ogunquit Trolley for a wedding or function. It's a wonderful way to share the classic Maine experience with people.

- Kristen & Andy, Boston, MA
Services Used: Travel
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Abigail
Wedding:
9/8/2012
0.5/5.0
we used Ogunquit Trolley for our rehearsal dinner and I cannot belive how awful they were and how they almost ruined our rehearsal dinner.
First, I called to confirm the trolley about two weeks before the event and they were beyond rude about going over the times and arrangements with me.
On the night of our event, they did not pull in front of the hotel, but sat at the side without alerting the guests. Once guests finally realized where the trolley was parked, the driver got lost getting to the location. Our guests, including my 90 year old grandmother, were over a 45 minutes late for the event. The driver then got lost again on the second trip.
We never heard from anyone and they never apologized for the awful service. You would think they might feel bad about almost ruining a very important and special night. I would never use them or recommend them.
Services Used: Travel
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Amy
Wedding:
9/10/2011
3.0/5.0
We used this company for transportation from the hotels to and from the rehearsal dinner. The trolley driver was so pleasant and great, and the trolley itself was incredibly clean and beautiful. That said, just be sure you have itemized everything in your contract ahead of time. A woman from the company called me just 2 HOURS before they were supposed to pick us up, demanding another $250, saying if I didn't pay it they wouldn't come. I made her check our contract and she backed down and everything was fine, but it was not how I wanted to spend my time. Just be sure to stick to your guns.
Services Used: Travel
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Caitriona
Wedding:
9/4/2011
5.0/5.0
Considering I booked them about a week before the wedding, Ogunquit Trolley was very accommodating and provided great transportation for my guests to and from our ceremony. They showed up on time, knew which way to go to avoid the Labor Day weekend traffic, and provided us with some great photo backgrounds right after the ceremony! Their trolleys are so cute!
Services Used: Travel
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Rebecca
Wedding:
9/2/2011
4.8/5.0
Great service, beautiful trolley. The driver was so nice, patient and funny! It was a great way to arrive to our wedding! Thank you!
Services Used: Travel
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Heather
Wedding:
11/27/2010
4.0/5.0
I loved having a trolley for our wedding. The fact that everyone could fit in easily was important, plus I think trolleys are a fun way to travel. I was generally happy with the Ogunquit Trolley company. Our driver on the day was very good - she was on time, professional and flexible. I had no complaints at all. Unfortunately, I did not get a contract in advance. I had emailed back and forth with the office, but the price I got was apparently only the "per hour" price. There was also a fee for the trolley itself, plus tax and tip. I tend to resent it when a company charges a tip in advance. When I questioned the representative, I was told that it wasn't all going to the driver, but instead some of it was for overall trolley upkeep. It was a weird way of breaking down the cost - I would expect trolley upkeep to come out of the hourly rate and the driver to get the whole tip. The cost wasn't outrageous, but I just wasn't happy with how it was presented. I do recognize that part of this was my fault for not signing a contract in advance. But, once the price was figured out, we were very happy with the trolley and it looked great in pictures.
Services Used: Transportation
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