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Old Sugar Mill

Clarksburg , CA
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Clarksburg, CA US

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Anonymous
Wedding:
Recently Married
3.2/5.0
My fiance and I were going to do our ceremony and reception at The Old Sugar Mill. We loved the location, look and everything about the place. However once we started going through the process of finalizing the contract we ran into some unforeseen pricing issues. We are on a budget and trying to keep things simple, I understand we were being a little unconventional but they were not super flexible and ultimately the price was the thing that got us in the end. We ended up not using it but loved the place and would have if it was a little cheaper and more willing to work with us.
My fiance and I were going to do our ceremony and reception at The Old Sugar Mill. We loved the location, look and Read more...
My fiance and I were going to do our ceremony and reception at The Old Sugar Mill. We loved the location, look and everything about the place. However once we started going through the process of finalizing the contract we ran into some unforeseen pricing issues. We are on a budget and trying to keep things simple, I understand we were being a little unconventional but they were not super flexible and ultimately the price was the thing that got us in the end. We ended up not using it but loved the place and would have if it was a little cheaper and more willing to work with us. Read less
Services Used: Wedding Venue
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Sarah
Wedding:
3/28/2015
4.4/5.0
Absolutely beautiful venue. It amazes me every time. Since it's open to the public, they're very busy and hard to get a hold of but it is worth it for me.
Absolutely beautiful venue. It amazes me every time. Since it's open to the public, they're very busy and hard to get a Read more...
Absolutely beautiful venue. It amazes me every time. Since it's open to the public, they're very busy and hard to get a hold of but it is worth it for me. Read less
Services Used: Wedding Venue
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Jen
Wedding:
10/3/2014
5.0/5.0
We knew before we got engaged that we wanted to get married at the Old Sugar Mill. There is so much character and uniqueness at this venue, that it's hard to describe. We had several wedding guests comment that it's the coolest wedding venue they've ever been to. On top of the beautiful grounds, you get to work with 2 incredible ladies, Marnie and Krista. They will make sure everything is perfect for you and are incredibly easy to work with. The Old Sugar Mill was the perfect venue for us and was extremely affordable.
We knew before we got engaged that we wanted to get married at the Old Sugar Mill. There is so much character and Read more...
We knew before we got engaged that we wanted to get married at the Old Sugar Mill. There is so much character and uniqueness at this venue, that it's hard to describe. We had several wedding guests comment that it's the coolest wedding venue they've ever been to. On top of the beautiful grounds, you get to work with 2 incredible ladies, Marnie and Krista. They will make sure everything is perfect for you and are incredibly easy to work with. The Old Sugar Mill was the perfect venue for us and was extremely affordable. Read less
Services Used: Wedding Venue
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D.
Wedding:
8/31/2013
1.0/5.0
In December of 2012, we were given a tour by the staff of the Old Sugar Mill to schedule a wedding in August of 2013 for our daughter. At the time of the tour, we were told that they NEVER double book wedding events on the same day and that we would have the entire venue to ourselves. We were promised that our guests would be able to park in one or both parking lots. We were also promised that we would be able to do a photo shoot in the factory and boiler room. We booked the event one week after our tour. Four days before the wedding, we found out that a very large wedding reception was scheduled the same day starting one hour prior to our event. Most of the parking in the front was already taken when our event started. Most of our guests, including many elderly and disabled, were forced to park in a dirt parking lot. Additionally the staff assured us that the other wedding party would not be allowed to enter our venue or use our restrooms. But it appears that they were unable to keep this promise as several of our guests encountered guests from the other wedding party in the restrooms. Most troubling of all is the fact that the wedding pictures that were scheduled for the factory and boiler room were not possible as the other wedding reception was already being set up and decorated. All of our phone calls and emails to the Old Sugar Mill Staff were unanswered. We cannot recommend this venue to anyone planning a wedding.
In December of 2012, we were given a tour by the staff of the Old Sugar Mill to schedule a wedding in August of 2013 for Read more...
In December of 2012, we were given a tour by the staff of the Old Sugar Mill to schedule a wedding in August of 2013 for our daughter. At the time of the tour, we were told that they NEVER double book wedding events on the same day and that we would have the entire venue to ourselves. We were promised that our guests would be able to park in one or both parking lots. We were also promised that we would be able to do a photo shoot in the factory and boiler room. We booked the event one week after our tour. Four days before the wedding, we found out that a very large wedding reception was scheduled the same day starting one hour prior to our event. Most of the parking in the front was already taken when our event started. Most of our guests, including many elderly and disabled, were forced to park in a dirt parking lot. Additionally the staff assured us that the other wedding party would not be allowed to enter our venue or use our restrooms. But it appears that they were unable to keep this promise as several of our guests encountered guests from the other wedding party in the restrooms. Most troubling of all is the fact that the wedding pictures that were scheduled for the factory and boiler room were not possible as the other wedding reception was already being set up and decorated. All of our phone calls and emails to the Old Sugar Mill Staff were unanswered. We cannot recommend this venue to anyone planning a wedding. Read less
Services Used: Wedding Venue
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jacob
Wedding:
8/31/2013
0.5/5.0
I just had my wedding at the Old Sugar Mill in August and just wanted to state some of the issues we had experienced. Four days before the wedding day my wife and I found out that the Old Sugar Mill had double booked another reception on the same day. When we questioned why we weren't informed sooner, we were told that we had already been aware of these changes. It seems as though the Old Sugar Mill staff must have gotten us confused with another couple because we were NEVER informed about the double-booking by their staff (it was only by luck we found out from one of our vendors).

While we tried to make the most of the situation, there were some issues that just couldn't be overlooked. There were about a handful of people (that me or my guests noticed) from the other reception that had entered the Galleria (where our ceremony and reception had taken place) and were wandering around, then used the indoor restroom that was reserved solely for our guests. However, that wasn't as big of a concern as our photographs. While we understood we could not use the Boiler room due to decorations being set-up (which we still were not very pleased with, since the Boiler room-- and pictures inside the room, was one of the main reasons we decided to go with the Old Sugar Mill after our initial tour). The pictures we were able to take on other Old Sugar Mill grounds were limited and interrupted. The most upsetting instance was during our family pictures, when guests from the other reception kept walking in front of our photographer and were even getting angry by our presence. One of the other wedding's guests even got irate with our photographer when she denied entry into to room my wife was getting dressed in.

All in all, I would not recommend the Old Sugar Mill to anyone looking for a wedding venue. It seems like it will be the norm for these double bookings to occur, and the grounds just aren't large enough or organized well for two wedding events.
I just had my wedding at the Old Sugar Mill in August and just wanted to state some of the issues we had experienced. Four Read more...
I just had my wedding at the Old Sugar Mill in August and just wanted to state some of the issues we had experienced. Four days before the wedding day my wife and I found out that the Old Sugar Mill had double booked another reception on the same day. When we questioned why we weren't informed sooner, we were told that we had already been aware of these changes. It seems as though the Old Sugar Mill staff must have gotten us confused with another couple because we were NEVER informed about the double-booking by their staff (it was only by luck we found out from one of our vendors).

While we tried to make the most of the situation, there were some issues that just couldn't be overlooked. There were about a handful of people (that me or my guests noticed) from the other reception that had entered the Galleria (where our ceremony and reception had taken place) and were wandering around, then used the indoor restroom that was reserved solely for our guests. However, that wasn't as big of a concern as our photographs. While we understood we could not use the Boiler room due to decorations being set-up (which we still were not very pleased with, since the Boiler room-- and pictures inside the room, was one of the main reasons we decided to go with the Old Sugar Mill after our initial tour). The pictures we were able to take on other Old Sugar Mill grounds were limited and interrupted. The most upsetting instance was during our family pictures, when guests from the other reception kept walking in front of our photographer and were even getting angry by our presence. One of the other wedding's guests even got irate with our photographer when she denied entry into to room my wife was getting dressed in.

All in all, I would not recommend the Old Sugar Mill to anyone looking for a wedding venue. It seems like it will be the norm for these double bookings to occur, and the grounds just aren't large enough or organized well for two wedding events. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
1.7/5.0
If you are a bride looking for a wedding venue, please steer clear of the Old Sugar Mill. I was immediately captivated by the beauty of the building, and loved the rustic qualities of the old factory area. During the tour of the facility, I was sold on the venue because of these qualities.

Fast forward to less than a week before my wedding, and I'm told that another wedding has been booked at the facility the same day as our wedding. If you are a bride planning a wedding, you can imagine how stressful and heartbreaking this news could be. I was already nervous about the big day in general, but now I was having even more worries -- "Would my guests have enough parking? Would the other wedding interfere with mine? WAIT -- there is only one restroom!" These are definitely not the thoughts that should be swirling around your head a few days before the wedding.

I tried to be strong and make the most of it, but most of my fears did in fact come true. I was only able to utilize a small portion of the grounds for our photography. Many of the guests for the wedding were either staring at us during photos, or even walking through our shots. I was reassured by Old Sugar Mill staff that everything "would be fine." Well, it wasn't fine. Many of my guests had to park in dirt lots (one which was handicapped and elderly), and we encountered a handful of people from the other reception entering OUR reception space (which was one of my biggest fears). Worst of all was the lack of any responsibility of the Old Sugar Mill/Carvalho staff in any of this. All I wanted was an apology, but I never even got that.

Do yourself a favor and pick another location. Yes, the building is beautiful and the wine is great -- but the disorganization of the staff definitely outweighs the positive aspects of the venue.
If you are a bride looking for a wedding venue, please steer clear of the Old Sugar Mill. I was immediately captivated by Read more...
If you are a bride looking for a wedding venue, please steer clear of the Old Sugar Mill. I was immediately captivated by the beauty of the building, and loved the rustic qualities of the old factory area. During the tour of the facility, I was sold on the venue because of these qualities.

Fast forward to less than a week before my wedding, and I'm told that another wedding has been booked at the facility the same day as our wedding. If you are a bride planning a wedding, you can imagine how stressful and heartbreaking this news could be. I was already nervous about the big day in general, but now I was having even more worries -- "Would my guests have enough parking? Would the other wedding interfere with mine? WAIT -- there is only one restroom!" These are definitely not the thoughts that should be swirling around your head a few days before the wedding.

I tried to be strong and make the most of it, but most of my fears did in fact come true. I was only able to utilize a small portion of the grounds for our photography. Many of the guests for the wedding were either staring at us during photos, or even walking through our shots. I was reassured by Old Sugar Mill staff that everything "would be fine." Well, it wasn't fine. Many of my guests had to park in dirt lots (one which was handicapped and elderly), and we encountered a handful of people from the other reception entering OUR reception space (which was one of my biggest fears). Worst of all was the lack of any responsibility of the Old Sugar Mill/Carvalho staff in any of this. All I wanted was an apology, but I never even got that.

Do yourself a favor and pick another location. Yes, the building is beautiful and the wine is great -- but the disorganization of the staff definitely outweighs the positive aspects of the venue. Read less
Services Used: Wedding Venue
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Private User
Wedding:
6/8/2013
4.8/5.0
This venue was a dream to work with! They were very prompt in responding to calls and flexible with scheduling meetings. The venue came out more beautiful than I could imagine. We worked mostly with Krista but the small amount of time I spent with Marnie was excellent also.

1. One example of their excellent customer service that stood out for me was that they changed our ceremony space last minute for the comfort of us and our guests at no additional cost even though it was a more expensive space, in fact they recommended the change! The original plan for our wedding was to get married out back and have the reception in the barrel room but their was a heat wave in that area the week of my wedding and the day was set to be 107!!! The recommended we do the ceremony in the barrel room and upgraded our reception to the main hallway. It turned out even better and the ceremony had a wonderful calming/intimate feel!

2. I had a panic attack before the ceremony because I was overwhelmed by how many people were their and Marnie quietly steered me into the tasting room and directed people to put cold damp washcloth on the back of my neck. It was VERY compassionate and I truly appreciated it.

3. Lastly my husbands sunglasses went missing in the mash room while we were taking photos. We feared that they had been stolen. We showed up the next day unannounced because no one had been available to take our calls (it was Sunday so they are closed) hoping we could go in and take one last look before we had to drive home to the bay area. They let us in and let us look. I told Marnie the situation and they found them after we left and let our parents come by and pick them up!

Overall this venue has a staff that conducts themselves professionally but still very warmly and compassionately! I couldn't recommend them more. They truly made my wedding day as stress free as possible. All of our friends RAVED about the beautiful venue!
This venue was a dream to work with! They were very prompt in responding to calls and flexible with scheduling meetings. Read more...
This venue was a dream to work with! They were very prompt in responding to calls and flexible with scheduling meetings. The venue came out more beautiful than I could imagine. We worked mostly with Krista but the small amount of time I spent with Marnie was excellent also.

1. One example of their excellent customer service that stood out for me was that they changed our ceremony space last minute for the comfort of us and our guests at no additional cost even though it was a more expensive space, in fact they recommended the change! The original plan for our wedding was to get married out back and have the reception in the barrel room but their was a heat wave in that area the week of my wedding and the day was set to be 107!!! The recommended we do the ceremony in the barrel room and upgraded our reception to the main hallway. It turned out even better and the ceremony had a wonderful calming/intimate feel!

2. I had a panic attack before the ceremony because I was overwhelmed by how many people were their and Marnie quietly steered me into the tasting room and directed people to put cold damp washcloth on the back of my neck. It was VERY compassionate and I truly appreciated it.

3. Lastly my husbands sunglasses went missing in the mash room while we were taking photos. We feared that they had been stolen. We showed up the next day unannounced because no one had been available to take our calls (it was Sunday so they are closed) hoping we could go in and take one last look before we had to drive home to the bay area. They let us in and let us look. I told Marnie the situation and they found them after we left and let our parents come by and pick them up!

Overall this venue has a staff that conducts themselves professionally but still very warmly and compassionately! I couldn't recommend them more. They truly made my wedding day as stress free as possible. All of our friends RAVED about the beautiful venue! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
4.6/5.0
We got married here recently and couldn't be happier. The venue is unbelievably pretty at night. If you can, go for the bistro lights! Marnie is the coordinator and she was wonderful to work with. In fact we needed a babysitter and she went above and beyond to find us someone. Ultimately, someone from her staff was able to help out and she was a total sweetheart. They have a list of vendors and we went with most of the ones on their list and were pretty satisfied with their service. Our ceremony was on the crush pad and the setting was very intimate and pretty. The reception was in the gallery and it looked stunning withe the high ceilings, bricks and bistro lights. All in all, we are thrilled that we got married here!
We got married here recently and couldn't be happier. The venue is unbelievably pretty at night. If you can, go for the Read more...
We got married here recently and couldn't be happier. The venue is unbelievably pretty at night. If you can, go for the bistro lights! Marnie is the coordinator and she was wonderful to work with. In fact we needed a babysitter and she went above and beyond to find us someone. Ultimately, someone from her staff was able to help out and she was a total sweetheart. They have a list of vendors and we went with most of the ones on their list and were pretty satisfied with their service. Our ceremony was on the crush pad and the setting was very intimate and pretty. The reception was in the gallery and it looked stunning withe the high ceilings, bricks and bistro lights. All in all, we are thrilled that we got married here! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
2.4/5.0
Let me start by saying that I loved my wedding at the Old Sugar Mill. I wasn't, however, happy with the level of service provided by Marnie (the wedding coordinator). Getting a hold of her was very difficult because she was unresponsive. It could take a few weeks for a response to a simple question.

The day of the wedding, right before I was to walk down the aisle, she asked for a check for gratuity. This was not the appropriate time, nor was this expense ever mentioned prior. It wasn't on the invoice anywhere.

If you choose to get married at the Old Sugar Mill, which I reccomend because it is beautiful and the wine is great, just make sure you have a Day Of Coordinator. Without our coordinator we would have been lost. Marnie left right after our ceremony, so having an additional coordinator was necessary.
Let me start by saying that I loved my wedding at the Old Sugar Mill. I wasn't, however, happy with the level of service Read more...
Let me start by saying that I loved my wedding at the Old Sugar Mill. I wasn't, however, happy with the level of service provided by Marnie (the wedding coordinator). Getting a hold of her was very difficult because she was unresponsive. It could take a few weeks for a response to a simple question.

The day of the wedding, right before I was to walk down the aisle, she asked for a check for gratuity. This was not the appropriate time, nor was this expense ever mentioned prior. It wasn't on the invoice anywhere.

If you choose to get married at the Old Sugar Mill, which I reccomend because it is beautiful and the wine is great, just make sure you have a Day Of Coordinator. Without our coordinator we would have been lost. Marnie left right after our ceremony, so having an additional coordinator was necessary. Read less
Services Used: Wedding Venue
130x130 sq 1340347721547 weddingpic
Josefa
Wedding:
6/2/2012
5.0/5.0
My husband and I were so happy we went with the Old Sugar Mill for our reception site. Marine the coordinator was very pleasant to work with. She answered all our questions, quite a relief for a nervous bride like myself! She was always very prompt to respond to my emails and was with us through the whole process. Her staff made our wedding day so beautiful, all our guests commented how gorgeous the winery looked. I would totally recommend the Old Sugar Mill to any bride looking for a winery reception, also if you want an outdoor wedding they have a very spacious outdoor area.
My husband and I were so happy we went with the Old Sugar Mill for our reception site. Marine the coordinator was very Read more...
My husband and I were so happy we went with the Old Sugar Mill for our reception site. Marine the coordinator was very pleasant to work with. She answered all our questions, quite a relief for a nervous bride like myself! She was always very prompt to respond to my emails and was with us through the whole process. Her staff made our wedding day so beautiful, all our guests commented how gorgeous the winery looked. I would totally recommend the Old Sugar Mill to any bride looking for a winery reception, also if you want an outdoor wedding they have a very spacious outdoor area. Read less
Services Used: Wedding Venue
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