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Ollie the Trolley

Omaha , NE

LOCATION

Omaha, NE US
Please let this vendor know that you found them on the WeddingWire Network.
Transportation

REVIEWS

4.0
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4.0/5.0
4.0/5.0
4.0/5.0
4.2/5.0
4.2/5.0
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Anonymous
Wedding:
Recently Married
1.0/5.0
I paid 450.00 for a 1 1/2 for my wedding and instead of going to the Livestock Exchange building the driver went to the Stockyards plaza and was 20 minutes late picking us up. On the receipt the address showed 2400 O Street Stockyards I thought it was a default to the Livestock Venue address so I never said anything about it.  I tried to call and they didn't answer my emails or my calls until I contacted the BBB yesterday and here is the response I received.
I just left a voice message for you, and again, no answer.
 
I understand that you feel entitled to getting a return of monies  from Ollie the Trolley for a late pick up after your wedding. 
, it is difficult for me to understand your anger and unprofessional behavior when you gave us the wrong address and failed to answer our numerous phone calls, and inability to see your mistake on several  emails we sent to you ,as well as receipts listing that location dated  2/10, 2/19, 3/2, 5/3 and 10/17.  In addition, we gave you an early booking special rate of $450, while everyone else that day had to pay $595.
 
I understand you work for healthcare, and so do I, and I am deeply concerned that someone in the healthcare profession would behave the way you have by  posting false information on facebook, the Knot and contacting the Better Business Bureau.  I am embarrassed for you. 
 
We have contacted the Better Business Bureau today and ******my niece is an executive at The Knot and your post will be removed***** and you and your sister have been blocked on our facebook page.  We hope to never do business with you again.
 
If this behavior continues, you leave us no choice than to  pursue legal action.
 
Sincerely,
 
The lady called my cell phone asking me my employers name what I do for a living, telling me I was a liar. Please be very careful in dealing with this company. Is it wrong to have a negative opinion? Is that why the knot has only good reviews of Ollie the Trolley?
I paid 450.00 for a 1 1/2 for my wedding and instead of going to the Livestock Exchange building the driver went to the Read more...
I paid 450.00 for a 1 1/2 for my wedding and instead of going to the Livestock Exchange building the driver went to the Stockyards plaza and was 20 minutes late picking us up. On the receipt the address showed 2400 O Street Stockyards I thought it was a default to the Livestock Venue address so I never said anything about it.  I tried to call and they didn't answer my emails or my calls until I contacted the BBB yesterday and here is the response I received.
I just left a voice message for you, and again, no answer.
 
I understand that you feel entitled to getting a return of monies  from Ollie the Trolley for a late pick up after your wedding. 
, it is difficult for me to understand your anger and unprofessional behavior when you gave us the wrong address and failed to answer our numerous phone calls, and inability to see your mistake on several  emails we sent to you ,as well as receipts listing that location dated  2/10, 2/19, 3/2, 5/3 and 10/17.  In addition, we gave you an early booking special rate of $450, while everyone else that day had to pay $595.
 
I understand you work for healthcare, and so do I, and I am deeply concerned that someone in the healthcare profession would behave the way you have by  posting false information on facebook, the Knot and contacting the Better Business Bureau.  I am embarrassed for you. 
 
We have contacted the Better Business Bureau today and ******my niece is an executive at The Knot and your post will be removed***** and you and your sister have been blocked on our facebook page.  We hope to never do business with you again.
 
If this behavior continues, you leave us no choice than to  pursue legal action.
 
Sincerely,
 
The lady called my cell phone asking me my employers name what I do for a living, telling me I was a liar. Please be very careful in dealing with this company. Is it wrong to have a negative opinion? Is that why the knot has only good reviews of Ollie the Trolley? Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
5.0/5.0
Ollie the Trolley was so wonderful to work with. Fast responses and a great service. Everyone in Omaha can recognize an Ollie the Trolley and it was a perfect fit for our wedding!
Ollie the Trolley was so wonderful to work with. Fast responses and a great service. Everyone in Omaha can recognize an Read more...
Ollie the Trolley was so wonderful to work with. Fast responses and a great service. Everyone in Omaha can recognize an Ollie the Trolley and it was a perfect fit for our wedding! Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
3.7/5.0
The trolley was great, it was clean, had a great sound system and the driver was polite and professional. The problem was that the trolley arrived a half hour late to pick us up from the church.
The trolley was great, it was clean, had a great sound system and the driver was polite and professional. The problem was Read more...
The trolley was great, it was clean, had a great sound system and the driver was polite and professional. The problem was that the trolley arrived a half hour late to pick us up from the church. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We loved our experience with Ollie the Trolley! Our wedding party rode the trolley from the wedding to the reception! We had an open air trolley for our June wedding. I would totally recommend Ollie the Trolley, the driver was excellent and we had a great time on the trolley.
We loved our experience with Ollie the Trolley! Our wedding party rode the trolley from the wedding to the reception! We Read more...
We loved our experience with Ollie the Trolley! Our wedding party rode the trolley from the wedding to the reception! We had an open air trolley for our June wedding. I would totally recommend Ollie the Trolley, the driver was excellent and we had a great time on the trolley. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
4.0/5.0
Ollie the Trolley was a great price and very fun as transportation. I was a little dissapointed in the driver. She yelled at us to get on the trolley now when we had 30min before we had to arrive at our destination and were only 10min away. I thought that was a little unprofessional. However the price, and product was awesome!
Ollie the Trolley was a great price and very fun as transportation. I was a little dissapointed in the driver. She yelled Read more...
Ollie the Trolley was a great price and very fun as transportation. I was a little dissapointed in the driver. She yelled at us to get on the trolley now when we had 30min before we had to arrive at our destination and were only 10min away. I thought that was a little unprofessional. However the price, and product was awesome! Read less
Services Used: Transportation
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Melissa
Wedding:
9/1/2012
4.8/5.0
We rented Ollie the Trolley for 2 hours after the ceremony, before the reception, the wedding party and our close friends/family all came on with us. That was one of the MOST fun parts of the day--definitely money well spent. Also, the driver was great. The Best Man and Maid of Honor decided at the last minute that they wanted to ice us (the Bride and Groom) as we entered the reception, so they asked the Trolley driver to stop at a gas station that sold Smirnoff Ice. He went so far as to call his daughter to ask her whether they sold Smirnoff Ice at Bucky's or not! Talk about dedication. Also we asked him to keep us on track and just make sure we made it to the reception by 5:30, so he took charge and told us when it was time to leave the last stop so that we could get there on time.
We rented Ollie the Trolley for 2 hours after the ceremony, before the reception, the wedding party and our close Read more...
We rented Ollie the Trolley for 2 hours after the ceremony, before the reception, the wedding party and our close friends/family all came on with us. That was one of the MOST fun parts of the day--definitely money well spent. Also, the driver was great. The Best Man and Maid of Honor decided at the last minute that they wanted to ice us (the Bride and Groom) as we entered the reception, so they asked the Trolley driver to stop at a gas station that sold Smirnoff Ice. He went so far as to call his daughter to ask her whether they sold Smirnoff Ice at Bucky's or not! Talk about dedication. Also we asked him to keep us on track and just make sure we made it to the reception by 5:30, so he took charge and told us when it was time to leave the last stop so that we could get there on time. Read less
Services Used: Transportation
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ahp526
Wedding:
5/26/2012
2.9/5.0
I was pretty disappointed in Ollie. We had heard so many great things about it but didn't have a great experience. Firstly, the priced that they have are kind of ridiculous. You can only rent for 3 hrs (even though we needed it for about 40 mins) and it was nearly $700. Everyone literally started laughing when they saw it. The "32 person" trolley... yes it can squeeze 32 people in there if needed, but it more like a glorified SUV in size. We had 30 people in there and 4 were standing the entire time. If you can, I would recommend taking your business elsewhere. They're plenty of other party buses in the area that are much cheaper and comfortable with somewhat of the same charm. The problem we ran into was most-to-all were already booked for the day so we were kind of stuck. Live and learn I suppose. But overall, I would put the money towards a good band or the bar.
I was pretty disappointed in Ollie. We had heard so many great things about it but didn't have a great experience. Read more...
I was pretty disappointed in Ollie. We had heard so many great things about it but didn't have a great experience. Firstly, the priced that they have are kind of ridiculous. You can only rent for 3 hrs (even though we needed it for about 40 mins) and it was nearly $700. Everyone literally started laughing when they saw it. The "32 person" trolley... yes it can squeeze 32 people in there if needed, but it more like a glorified SUV in size. We had 30 people in there and 4 were standing the entire time. If you can, I would recommend taking your business elsewhere. They're plenty of other party buses in the area that are much cheaper and comfortable with somewhat of the same charm. The problem we ran into was most-to-all were already booked for the day so we were kind of stuck. Live and learn I suppose. But overall, I would put the money towards a good band or the bar. Read less
Services Used: Transportation
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Bamber432
Wedding:
11/19/2011
5.0/5.0
They arrived early and were very professional. Our driver went everywhere we wanted him to go. We had a great time and so did our bridal party!
They arrived early and were very professional. Our driver went everywhere we wanted him to go. We had a great time and so Read more...
They arrived early and were very professional. Our driver went everywhere we wanted him to go. We had a great time and so did our bridal party! Read less
Services Used: Transportation
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Mindy
Wedding:
10/8/2011
4.6/5.0
Ollie the Trolley is well known around the Omaha area. The day of our wedding was wonderful, and the trolley arrived on time, and the driver was great.

However, the contacts leading up to that day were not great. They did respond back in a fairly quick manner, but the e-mails were not very personable at all. It seemed like I was definitely just a person on the list. I would not say this is a reason not to use this company, but being an excited bride and having worked with other vendors who at least pretended to be excited for us, it was a little frustrating to work with this company.

Like I said, that is not a reason to not use them, and I would use them again. Just be prepared not to get the "Congratulations, we are so happy to be able to be a part of your special day" e-mails. The driver was great, and he was flexible when we had a change of plans in our stops to the reception.
Ollie the Trolley is well known around the Omaha area. The day of our wedding was wonderful, and the trolley arrived on Read more...
Ollie the Trolley is well known around the Omaha area. The day of our wedding was wonderful, and the trolley arrived on time, and the driver was great.

However, the contacts leading up to that day were not great. They did respond back in a fairly quick manner, but the e-mails were not very personable at all. It seemed like I was definitely just a person on the list. I would not say this is a reason not to use this company, but being an excited bride and having worked with other vendors who at least pretended to be excited for us, it was a little frustrating to work with this company.

Like I said, that is not a reason to not use them, and I would use them again. Just be prepared not to get the "Congratulations, we are so happy to be able to be a part of your special day" e-mails. The driver was great, and he was flexible when we had a change of plans in our stops to the reception. Read less
Services Used: Transportation
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flyhighqt
Wedding:
12/20/2008
4.4/5.0
We were very happy with Ollie the Trolley. We used them for our December wedding, and were pleased with the Christmas tinsel decorations that were very pretty. The driver, at our request, took us on a Christmas lights tour on the way to the reception. When it was time to make our entrance, the driver took us to the reception. He was very cordial and polite and flexible with our last minute requests. The trolley looked great inside and out. He created memories for us, for which we are quite grateful.
We were very happy with Ollie the Trolley. We used them for our December wedding, and were pleased with the Christmas Read more...
We were very happy with Ollie the Trolley. We used them for our December wedding, and were pleased with the Christmas tinsel decorations that were very pretty. The driver, at our request, took us on a Christmas lights tour on the way to the reception. When it was time to make our entrance, the driver took us to the reception. He was very cordial and polite and flexible with our last minute requests. The trolley looked great inside and out. He created memories for us, for which we are quite grateful. Read less
Services Used: Transportation
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