Nophoto 130

Once in a Lifetime Bridal

Tempe , AZ

LOCATION

1231 W Warner Rd St 103
Tempe, AZ 85284 US

PHONE

480-893-6921
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

3.2
out of 5.0
3.1/5.0
3.0/5.0
3.1/5.0
3.4/5.0
3.3/5.0
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sooner365
Wedding:
3/15/2014
0.0/5.0
I was charged for something i do not even have!!!! When I cancelled it I asked will I be charged for the remaining balance and was told no by Angel and that they cant do that legally bc i do not have a dress yet WELL GUESS WHAT???? ... I WAS CHARGED $400!!!! Found out just now at midnight!!! I Am suppppper pissed!!! How dare they charge me one,for something I havent received and TWO without my consent. I am going to call tomorrow and if I do not get it back, I will sue! You cannot legally do this to someone. I told them anyways I would pay cash not to charge my card and she wrote that down. That is $400 I am missing now! DO NOT GO THERE you will be ripped off!!!
I was charged for something i do not even have!!!! When I cancelled it I asked will I be charged for the remaining balance Read more...
I was charged for something i do not even have!!!! When I cancelled it I asked will I be charged for the remaining balance and was told no by Angel and that they cant do that legally bc i do not have a dress yet WELL GUESS WHAT???? ... I WAS CHARGED $400!!!! Found out just now at midnight!!! I Am suppppper pissed!!! How dare they charge me one,for something I havent received and TWO without my consent. I am going to call tomorrow and if I do not get it back, I will sue! You cannot legally do this to someone. I told them anyways I would pay cash not to charge my card and she wrote that down. That is $400 I am missing now! DO NOT GO THERE you will be ripped off!!! Read less
Services Used: Dress & Attire
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Tricia
Wedding:
6/9/2012
0.6/5.0
Every negative comment said before me...TRUE. Every angry bride who had to live a nightmare...ADD ME TO THE LIST.

All I can say, good thing they went out of business. No bride should EVER have to go through the same ordeal again.

End of story.
Every negative comment said before me...TRUE. Every angry bride who had to live a nightmare...ADD ME TO THE LIST.
Read more...
Every negative comment said before me...TRUE. Every angry bride who had to live a nightmare...ADD ME TO THE LIST.

All I can say, good thing they went out of business. No bride should EVER have to go through the same ordeal again.

End of story. Read less
Services Used: Dress & Attire
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Aubrie
Wedding:
5/5/2012
1.0/5.0
This has been the most horrible expirience of my entire wedding. I'm actually in the store now waiting to be helped speaking with three woman who have honestly had a worse expirience with this store than me.(one woman had her bridesmaids dresses ordered 6 months ago and has been told for two months her dresses will be shipped that week. Her wedding is in 3 weeks and she has no dresses for her bridesmaids.) My dresses were ordered 4 months ago and I was told they would take 6-8 weeks to come in. After no follow up 8 weeks later I started calling the store. Because they do not answer the phone and when in the seldom ocxurance they do, they place me in hold and do not return to take my call. I stop in after work weekly to see the progress on my bridesmaids dresses. The staff is unprofessional, lazy, sloppily dressed and difficult to locate when I come into the store.

Your wedding is stressful enough... No matter what deal you think you can grab here I would highly discourage you from even bothering to look at their bridal selections.
This has been the most horrible expirience of my entire wedding. I'm actually in the store now waiting to be helped Read more...
This has been the most horrible expirience of my entire wedding. I'm actually in the store now waiting to be helped speaking with three woman who have honestly had a worse expirience with this store than me.(one woman had her bridesmaids dresses ordered 6 months ago and has been told for two months her dresses will be shipped that week. Her wedding is in 3 weeks and she has no dresses for her bridesmaids.) My dresses were ordered 4 months ago and I was told they would take 6-8 weeks to come in. After no follow up 8 weeks later I started calling the store. Because they do not answer the phone and when in the seldom ocxurance they do, they place me in hold and do not return to take my call. I stop in after work weekly to see the progress on my bridesmaids dresses. The staff is unprofessional, lazy, sloppily dressed and difficult to locate when I come into the store.

Your wedding is stressful enough... No matter what deal you think you can grab here I would highly discourage you from even bothering to look at their bridal selections. Read less
Services Used: Dress & Attire
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Jamie
Wedding:
3/24/2012
0.0/5.0
Worst bridal store ever!! If all the terrible reviews on here aren't enough to keep you away, just check out their better business bureau rating at Bbb.com, it's an F! 42 complaints against them and 41 have gone unresponded to. I waited for my bridal gown for well over 6 months. They kept delaying and delaying. I finally called another bridal store who contacted Maggie Soterro directly for me. They said my dress style and size and color were all IN STOCK and could be shipped to me immediately and I would have it in 3 days or less. I of course called Once in a lifetime to ask where the hell my dress was, and magically they said they confirmed it was shipped and would have it to me within those 3 business days so that I didn't go buy it elsewhere and dispute their charges my credit card. When I went to go get my dress, I picked out my "free" veil and headpiece. They agreed to ship it directly to my house so that I never had to go into their store ever again. Surprise surprise when it came over a month later...IT WAS THE WRONG HEADPIECE! Turns out they had allowed me to pick out a Maggie Soterro headpiece from the display case that Maggie has not made in over4 years! So you better believe I drove all the way down there screamed at them, told everyone in the store not to buy a thing from them, and then grabbed the Maggie headpiece (still on display) and took it with me, leaving behind the$15 dollar one they sent me in its place! Ohhhhhh and did I mention my dress was supposed to be a custom made size 4 petite? It was a size 6 regular and I had to pay an alterations place double to have it fit me correctly! DO NOT WASTE YOUR TIME AND MONEY!
Worst bridal store ever!! If all the terrible reviews on here aren't enough to keep you away, just check out their better Read more...
Worst bridal store ever!! If all the terrible reviews on here aren't enough to keep you away, just check out their better business bureau rating at Bbb.com, it's an F! 42 complaints against them and 41 have gone unresponded to. I waited for my bridal gown for well over 6 months. They kept delaying and delaying. I finally called another bridal store who contacted Maggie Soterro directly for me. They said my dress style and size and color were all IN STOCK and could be shipped to me immediately and I would have it in 3 days or less. I of course called Once in a lifetime to ask where the hell my dress was, and magically they said they confirmed it was shipped and would have it to me within those 3 business days so that I didn't go buy it elsewhere and dispute their charges my credit card. When I went to go get my dress, I picked out my "free" veil and headpiece. They agreed to ship it directly to my house so that I never had to go into their store ever again. Surprise surprise when it came over a month later...IT WAS THE WRONG HEADPIECE! Turns out they had allowed me to pick out a Maggie Soterro headpiece from the display case that Maggie has not made in over4 years! So you better believe I drove all the way down there screamed at them, told everyone in the store not to buy a thing from them, and then grabbed the Maggie headpiece (still on display) and took it with me, leaving behind the$15 dollar one they sent me in its place! Ohhhhhh and did I mention my dress was supposed to be a custom made size 4 petite? It was a size 6 regular and I had to pay an alterations place double to have it fit me correctly! DO NOT WASTE YOUR TIME AND MONEY! Read less
Services Used: Dress & Attire
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Valerie
Wedding:
1/28/2012
0.0/5.0
I cannot believe the 5.0 reviews on here, it must be staff or family. This company is absolutely awful! I wish I would've read the reviews before ordering, I did save some money here, but it was not at all worth it. I would've rather spent way more and had a pleasent experience! The staff is extremely rude, and unhelpful. The manager is no better herself, she hides behind her employees and never works. She never returns emails or phone calls. No one at their store returns phone calls. They lied to me several times, and actually hung up on me. I took me actually driving there and standing in front of them to get anywhere. I'm surprised they are still in business. I was told the owner doesn't speak to the customers, but was offered an email address where I could get in touch with them, and they NEVER returned my emails! The HORRIBLE customer service starts from the top I guess. PLEASE do yourself a favor and run in the other direction! I found them at the Arizona Bridal Show in June. We already called them to tell them about our experience, and they were not asked to return for theJanuary show. If you don't believe me about this place, check them out with the BBB, F rating! Overall, I did get my dress after many tears and frustrations and waiting!!! They ruined what should have been an exciting experience that every Bride deserves..
I cannot believe the 5.0 reviews on here, it must be staff or family. This company is absolutely awful! I wish I would've Read more...
I cannot believe the 5.0 reviews on here, it must be staff or family. This company is absolutely awful! I wish I would've read the reviews before ordering, I did save some money here, but it was not at all worth it. I would've rather spent way more and had a pleasent experience! The staff is extremely rude, and unhelpful. The manager is no better herself, she hides behind her employees and never works. She never returns emails or phone calls. No one at their store returns phone calls. They lied to me several times, and actually hung up on me. I took me actually driving there and standing in front of them to get anywhere. I'm surprised they are still in business. I was told the owner doesn't speak to the customers, but was offered an email address where I could get in touch with them, and they NEVER returned my emails! The HORRIBLE customer service starts from the top I guess. PLEASE do yourself a favor and run in the other direction! I found them at the Arizona Bridal Show in June. We already called them to tell them about our experience, and they were not asked to return for theJanuary show. If you don't believe me about this place, check them out with the BBB, F rating! Overall, I did get my dress after many tears and frustrations and waiting!!! They ruined what should have been an exciting experience that every Bride deserves.. Read less
Services Used: Dress & Attire
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Michelle2458
Wedding:
10/22/2011
5.0/5.0
Once in a Lifetyme bridal was such a great experience for my bridesmades & me. The staff is friendly and helps a lot with our needs. What I mostly liked was that they gave me there honest opinion oh which dress would flatter me better. My mom was the most comfortable because they treated us well they even gave us some water. How nice was that. I absolutely loved their place.
Once in a Lifetyme bridal was such a great experience for my bridesmades & me. The staff is friendly and helps a lot with Read more...
Once in a Lifetyme bridal was such a great experience for my bridesmades & me. The staff is friendly and helps a lot with our needs. What I mostly liked was that they gave me there honest opinion oh which dress would flatter me better. My mom was the most comfortable because they treated us well they even gave us some water. How nice was that. I absolutely loved their place. Read less
Services Used: Dress & Attire
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Chrystalle
Wedding:
9/24/2011
0.0/5.0
User Rating: 1 out of 5 stars
by Chrystalle 09/12/2011
I went to them in Nov to price dresses. Took them a month to get back to me & that was after I called every week. I finally went somewhere else before getting any info. Ended up @ I do I do in Phx who were more than helpful. The dresses were ordered in April . Unfortunately, the owner went bankrupt in July, the shop closed w/ no notice.

My MOH called Da Vinci directly to see about getting their dresses. They said they couldn't send them directly to us. They called her back, said "Were sending them to Once in a life tyme,. I personally talked to the mgr about it , when you guys call /go in, theyll know what youre talking about" That was in July. My wedding is in Sept

2 wks before the wedding 2 of my girls had not gotten their dresses. They had to ship 1 to DC, they insisted they do it. She got it16 DAYS before my wedding, sent me a pic of the label. Itd been written on paper that had black squiggles on it, her name was wrong, & they sent it to "Washing DC". The other dress was ordered by I do I do after the 1st 2, Da Vinci said it would come a week later. When we called it was busy or would ring & ring. We left countless messages w/ the girls for the mgr. The ONLY answer we got was "Dont know where it is try next week" So I went in. Shop was empty. The minute Mona heard my name, started apologizing. Showed me the tracking for the DC dress & went back to get the tracking for the other. While she was gone, I noted the utter disarray of the entire place. As well as the phone sitting off the hook. She came back, said the mgr would be to see me. Told her about the convo had w/ Cherish the week prior where she told me I should "Just wait, since were doing you a favor. Its not like you came here & bought the dresses." Mona informed me that she was Cherishs mother, she raised her better than that. Then noticed me eying the phone. The minute she hung it up it started ringing. She answered It was my maid from DC inquiring again about her dress. Mona pointed at me saying "I just showed her the tracking slip it should be there tomorrow" When she hung up it rang again. After that she placed it off the hook. The mgr asked what the 1st call was about, Mona replied "Oh it was about the birdcage veil girl. Not her" pointing at me. I could hear my maid on the other end, the volume was so high, she also texted me she was on w/ them. The mgr assured me the DC dress would be delivered the next day as well as the other dress. Said theyd call my maid the next morning, tell her the dress would be in between 3-4 that day. They never did. She called them & when they finally answeredsaid its not here, should be after 5. 5:22- still not here, the mgr went to UPS to get it. 6:16- shes not answering her cell we dont know where she is she should have it. My maid was told that her dress was in the mgrs (Rebecca) car.

Next day I went in w/ my maid at 4:30. The doors were locked & there was another bridesmaid who had driven from CA (for the 2nd time), she was assured her dress was in. Rebecca got there, opened & left again to go chase down the UPS guy. A 1/2 hr later we finally had the dress. Rebecca heard our complaints & was very apologetic (too little too late IMO).

Im outraged that it took 2 1/2 months to get these dresses.The girls at this shop shouldve been on top of things calling &getting them here in an appropriate amt of time. They are NEVER busy when any of my girls or I have been there, we were the only customers there. My girls have less than 2 weeks to get alterations. The ONLY reason we went here is because the designer sent us here. As far as the "favor" Cherish was talking about, a "favor" wouldve been giving us a discount on the dresses like every other shop in town was offering to do for I do I do customers.

BTW several of the "rave" reviews below are from employees.
User Rating: 1 out of 5 stars
by Chrystalle 09/12/2011
I went to them in Nov to price dresses. Took them a month Read more...
User Rating: 1 out of 5 stars
by Chrystalle 09/12/2011
I went to them in Nov to price dresses. Took them a month to get back to me & that was after I called every week. I finally went somewhere else before getting any info. Ended up @ I do I do in Phx who were more than helpful. The dresses were ordered in April . Unfortunately, the owner went bankrupt in July, the shop closed w/ no notice.

My MOH called Da Vinci directly to see about getting their dresses. They said they couldn't send them directly to us. They called her back, said "Were sending them to Once in a life tyme,. I personally talked to the mgr about it , when you guys call /go in, theyll know what youre talking about" That was in July. My wedding is in Sept

2 wks before the wedding 2 of my girls had not gotten their dresses. They had to ship 1 to DC, they insisted they do it. She got it16 DAYS before my wedding, sent me a pic of the label. Itd been written on paper that had black squiggles on it, her name was wrong, & they sent it to "Washing DC". The other dress was ordered by I do I do after the 1st 2, Da Vinci said it would come a week later. When we called it was busy or would ring & ring. We left countless messages w/ the girls for the mgr. The ONLY answer we got was "Dont know where it is try next week" So I went in. Shop was empty. The minute Mona heard my name, started apologizing. Showed me the tracking for the DC dress & went back to get the tracking for the other. While she was gone, I noted the utter disarray of the entire place. As well as the phone sitting off the hook. She came back, said the mgr would be to see me. Told her about the convo had w/ Cherish the week prior where she told me I should "Just wait, since were doing you a favor. Its not like you came here & bought the dresses." Mona informed me that she was Cherishs mother, she raised her better than that. Then noticed me eying the phone. The minute she hung it up it started ringing. She answered It was my maid from DC inquiring again about her dress. Mona pointed at me saying "I just showed her the tracking slip it should be there tomorrow" When she hung up it rang again. After that she placed it off the hook. The mgr asked what the 1st call was about, Mona replied "Oh it was about the birdcage veil girl. Not her" pointing at me. I could hear my maid on the other end, the volume was so high, she also texted me she was on w/ them. The mgr assured me the DC dress would be delivered the next day as well as the other dress. Said theyd call my maid the next morning, tell her the dress would be in between 3-4 that day. They never did. She called them & when they finally answeredsaid its not here, should be after 5. 5:22- still not here, the mgr went to UPS to get it. 6:16- shes not answering her cell we dont know where she is she should have it. My maid was told that her dress was in the mgrs (Rebecca) car.

Next day I went in w/ my maid at 4:30. The doors were locked & there was another bridesmaid who had driven from CA (for the 2nd time), she was assured her dress was in. Rebecca got there, opened & left again to go chase down the UPS guy. A 1/2 hr later we finally had the dress. Rebecca heard our complaints & was very apologetic (too little too late IMO).

Im outraged that it took 2 1/2 months to get these dresses.The girls at this shop shouldve been on top of things calling &getting them here in an appropriate amt of time. They are NEVER busy when any of my girls or I have been there, we were the only customers there. My girls have less than 2 weeks to get alterations. The ONLY reason we went here is because the designer sent us here. As far as the "favor" Cherish was talking about, a "favor" wouldve been giving us a discount on the dresses like every other shop in town was offering to do for I do I do customers.

BTW several of the "rave" reviews below are from employees. Read less
Services Used: Dress & Attire
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aswinds
Wedding:
9/1/2011
0.0/5.0
I wish my two bridesmaids who went here would have done their research because this has been a nightmare!!!! First off the dresses were ordered nearly 9 weeks ago and 3 weeks ago my bridesmaids were told the dresses were "lost" they kept blaming Alfred Angelo even though Alfred Angelo said the dresses were already shipped. So for 3 weeks after going back and forth with the dumb manager and whoever else works there my fiance had to take over and forced the owner to give him the UPS tracking number... after looking at the activity with the tracking number it turns out the dresses were NOT lost but had been attempted to be delivered 3 different times but every time they tried to deliver them the store did not have the payment for the delivery even though the dresses were paid in full already!! I am so angry and so confused as to how a company can function and stay open like this! They are so unhelpful and rude! Supposedly tonight the manager is going to the UPS hub to pick up the dresses so my bridesmaids can pick them up tomorrow.. with my wedding less than 3 weeks away I sure hope this is true! I will believe it when I see it. WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I wish my two bridesmaids who went here would have done their research because this has been a nightmare!!!! First off the Read more...
I wish my two bridesmaids who went here would have done their research because this has been a nightmare!!!! First off the dresses were ordered nearly 9 weeks ago and 3 weeks ago my bridesmaids were told the dresses were "lost" they kept blaming Alfred Angelo even though Alfred Angelo said the dresses were already shipped. So for 3 weeks after going back and forth with the dumb manager and whoever else works there my fiance had to take over and forced the owner to give him the UPS tracking number... after looking at the activity with the tracking number it turns out the dresses were NOT lost but had been attempted to be delivered 3 different times but every time they tried to deliver them the store did not have the payment for the delivery even though the dresses were paid in full already!! I am so angry and so confused as to how a company can function and stay open like this! They are so unhelpful and rude! Supposedly tonight the manager is going to the UPS hub to pick up the dresses so my bridesmaids can pick them up tomorrow.. with my wedding less than 3 weeks away I sure hope this is true! I will believe it when I see it. WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Read less
Services Used: Dress & Attire
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kerri
Wedding:
5/21/2011
0.0/5.0
DO NOT BUY/SHOP HERE!!!!!!!!!!! A couple of my bridesmaids ordered their dresses from here which ended up being a huge mistake!! All of the reviews are true. My girls ordered Feb 3&5 for my May 21st wedding. The first girl received hers and the other girls showed up a week before the wedding. She had already went to Davids to buy a similar one 2 weeks out because we were getting desperate. They NEVER call you back, put you on hold and don't pick up. 1st girl got excuse of the Chinese new yr the other excuse they gave 2nd girl was the tornadoes in AL wth?? My friend called the 1st hr they were open and got no answer so drove down to the store to find out all the girls were an hour late, missed the UPS delivery that left sign on the door saying they needed to go pick up boxes and pay COD $850.00!!!! The girl at my shop said shes heard horror stories of bridal shops who wait till the last minute to order because they use your money to pay other bills and its not a good sign when they pay delivery COD because who knows when they are going to come up with the money you already gave them that they already spent!! Its NOT worth the stress. They did make me a BRIDEZILLA!!!
DO NOT BUY/SHOP HERE!!!!!!!!!!! A couple of my bridesmaids ordered their dresses from here which ended up being a huge Read more...
DO NOT BUY/SHOP HERE!!!!!!!!!!! A couple of my bridesmaids ordered their dresses from here which ended up being a huge mistake!! All of the reviews are true. My girls ordered Feb 3&5 for my May 21st wedding. The first girl received hers and the other girls showed up a week before the wedding. She had already went to Davids to buy a similar one 2 weeks out because we were getting desperate. They NEVER call you back, put you on hold and don't pick up. 1st girl got excuse of the Chinese new yr the other excuse they gave 2nd girl was the tornadoes in AL wth?? My friend called the 1st hr they were open and got no answer so drove down to the store to find out all the girls were an hour late, missed the UPS delivery that left sign on the door saying they needed to go pick up boxes and pay COD $850.00!!!! The girl at my shop said shes heard horror stories of bridal shops who wait till the last minute to order because they use your money to pay other bills and its not a good sign when they pay delivery COD because who knows when they are going to come up with the money you already gave them that they already spent!! Its NOT worth the stress. They did make me a BRIDEZILLA!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.5/5.0
This store has a completely incompetent staff including the manager Rebecca. I took notes of all of my dealings with them specifically so that I could write this review. I called 12 times in March and April of 2011 and was always put on hold for over 10 minutes. I left messages for Rebecca or Anna (who sold me my dress) to call me back since everyone I got on the phone (usually Cherish) was unable to tell me where my dress was, when it would be shipped, when it would arrive, or how to put a rush (which I said I would pay for) on the dress. No one ever called me back. Three times I was given information (that my dress was shipped when a week later they said that it had not shipped etc.) that turned out to be false. They are no better in person, but rude, unapologetic, and almost unbelievable incompetent.
This store has a completely incompetent staff including the manager Rebecca. I took notes of all of my dealings with them Read more...
This store has a completely incompetent staff including the manager Rebecca. I took notes of all of my dealings with them specifically so that I could write this review. I called 12 times in March and April of 2011 and was always put on hold for over 10 minutes. I left messages for Rebecca or Anna (who sold me my dress) to call me back since everyone I got on the phone (usually Cherish) was unable to tell me where my dress was, when it would be shipped, when it would arrive, or how to put a rush (which I said I would pay for) on the dress. No one ever called me back. Three times I was given information (that my dress was shipped when a week later they said that it had not shipped etc.) that turned out to be false. They are no better in person, but rude, unapologetic, and almost unbelievable incompetent. Read less
Services Used: Dress & Attire
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